Ytel Reviews

Find out more about Ytel with customer reviews, pricing information and frequently asked questions.

Updated on February 14th, 2020

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Ytel is a cloud communications platform for businesses. Ytel's solutions include SMS messaging, VoIP phone systems and email applications. Businesses can use Ytel to stay engaged with their customers and respond to their inquiries as quickly as possible.

Also Consider

RingCentral Office

VoIP, Phone System, Video Conferencing, Fax and more.

Get a Quote

Free trail available.

No contract required.

Get unlimited video meetings, conference calls, and phone calls.

Pricing:

Application

Product

Price

Contact Center

Human Agent License

$99.00

Contact Center

AI Agent Licenses

$1,500.00

Contact Center

Local SMS

$0.005

Contact Center

Local Phone Number

$1.00

Conversation Manager

Human Agent License

$99.00

Conversation Manager

Text Enable your Number

$1.00

Conversation Manager

Local SMS

$0.005

Conversation Manager

Local/Toll Free Number

$1.00/$2.00

Sip Switch

User License

$999.00

Sip Switch

US Domestic Termination

$0.0045*

Sip Switch

US Domestic Origination

$0.0045*

Sip Switch

Local/Toll Free Number

$1.00/$2.00

Ytel Reviews
Review:

Pros: Excellent reporting tools.

Cons: Limited integrations with e-commerce platforms.

Bottomline: Ytel is a highly recommended cloud communications platform with plenty of useful features.

Key Information:

Founder

Nick Newsom

Founded

2012

Headquarters

Lake Forest, CA

Number of Employees

51-200

CEO

Nick Newsom

Address

94 Icon, Lake Forest, CA 92610

Phone Number

+1 800-382-4913

Website

www.ytel.com

FAQs:

How much does it cost to use Ytel software?

Ytel does not list any prices on their website, but you can request a quote for your business to determine the cost.

What is Ytel X5?

X5 is Ytel's fifth-generation cloud contact center. The system can facilitate multiple agents making outbound calls or accepting incoming calls using VoIP technology.

What is the best way to contact Ytel support?

If you need to speak with the Ytel support team for troubleshooting or to have your questions answered, you can call 1 (800) 382-4913 to speak with someone, or go to support.ytel.com. The customer support line is available 24/7.

Does Ytel have a built-in predictive dialer?

Yes. The Ytel dialer can take information from a data set and input it into a phone to save customer service agents time. The dialer can also direct calls to various phone lines as they come in.

How does Ytel's billing dates work?

Your billing date is the monthly date from the original date that you signed up with YTel.

What eCommerce platforms integrate with Ytel?

Is there a Ytel API?

Yes, Ytel's API allows you to add SMS and voice capabilities into your application without knowledge of telecommunications.

Customer Reviews:

1KristenFry

Reviewed: Aug 29, 2012

Source: Facebook

Excellent customer service and support. Thank you!!