Ytel Reviews

Find out more about Ytel with customer reviews, pricing, and frequently asked questions. Includes comparisons to RingCentral and Nextiva.

Updated on August 13th, 2020

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Ytel is a cloud communications platform for businesses. Ytel's solutions include SMS messaging, VoIP phone systems and email applications. Businesses can use Ytel to stay engaged with their customers and respond to their inquiries as quickly as possible.

Updates:

Updated 5th of March 2020

We include more information about Ytel's contact center and API solutions and compared Ytel to close competitors RingCentral, Phone.com, and Nextiva.

Also Consider

RingCentral Office

VoIP, Phone System, Video Conferencing, Fax and more.

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Free trail available.

No contract required.

Get unlimited video meetings, conference calls, and phone calls.

Pros and Cons:

Pros

  • Ideal for call centers, sales departments, and support departments.
  • Full-featured contact center solution.
  • SMS and Voice APIs.
  • Excellent integration capabilities.
  • Easy to use and intuitive UI.

Cons

  • Only provides one contact center plan.
  • Expensive plans.
  • Limited VoIP options.

Review:

Ytel is a highly recommended cloud-based contact center platform with plenty of useful features, including skills-based routing, call recording, agent scripting, and time zone protection, among others.

Highlights:

Ytel provides one complete contact center platform that includes basic features needed to improve customer engagement and enhance communication channels. In addition, their communication platform enables developers and businesses to effortlessly build SMS and voice capabilities into any application or phone system.

If your business requires strong integration capabilities then Ytel is your best fit. Users will enjoy integrating their system with popular software like Salesforce, CallCriteria, Gravity Forms, Discord, PayPal, and HubSpot.

Shortcomings:

While competitors RingCentral and Nextiva both provide multiple plans to suit businesses of varying sizes, Ytel only offers one plan that's best suited for larger businesses. Ytel's plan is also not as feature-rich, lacking many advanced features like built-in reporting and analytics, preview dialing, and live call status.

Reputation:

While Ytel has a relatively small online presence, we did find three user reviews on Trustpilot with varying opinions. While one user was disappointed in the "dismissive" customer support, two other users raved about their customer support experience and the platform's intuitive user interface.

Out of the 25 reviews found on GetApp, Ytel received an average rating of 3.8 stars. Multiple users complimented the platform's ease of use and excellent UI. However, some users did mention functionality problems with the call recording feature.

Pricing:

Application

Product

Price

Contact Center

Human Agent License

$99.00

Contact Center

AI Agent Licenses

$1,500.00

Contact Center

Local SMS

$0.005 /per outbound SMS

Contact Center

Local Phone Number

$1.00

Messenger

Human Agent License

$99.00

Messenger

Text Enable your Number

$1.00

Messenger

Local SMS

$0.005 /per outbound SMS

Messenger

Local/Toll Free Number

$1.00/$2.00

Voice

User License

Free

Voice

US Domestic Termination

$0.0045

Voice

US Domestic Origination

$0.0045

Voice

Local/Toll Free Number

$1.00/$2.00

Price Comparison:

Ytel vs. RingCentral
Ytel vs. RingCentral:

RingCentral's package comes in three variations, with features like voicemail routing, surveys, and screen recording. Ytel's contact center solution is not as feature-packed but does provide call recording, time-zone protection, and DNC safeguards. While RingCentral's solution is quote-based, users can expect to pay between $99.00 and $1,500.00 for Ytel licenses.

Ytel vs. RingCentral Comparison:

Offer

Ytel

RingCentral

Pricing

$99.00 - $1,500.00 /once off.

Quote-based.

Third-party Integration

Yes

Yes

Customer Support

Phone, Email

Phone, Email, Chat

Number of Plans

1

3

Best For

Large-sized businesses

Small to large-sized businesses

Ytel vs. Nextiva
Ytel vs. Nextiva:

Nextiva's contact center solution includes IVR, call recording, and call routing. While Nextiva offers two plans, ranging between $50.00 and $100.00 per user, per month, Ytel only offers one quote-based plan that will cost you up to $1,500.00. Ytel's plan is not as feature-packed but does provide automated nurturing, call routing, and call queues.

Ytel vs. Nextiva Comparison:

Offer

Ytel

Nextiva

Pricing

$99.00 - $1,500.00 /once off.

$50.00 - $100.00 /mo. /user

Third-party Integration

Yes

Yes

Customer Support

Phone, Email

Phone, Email, Chat

Number of Plans

1

2

Best For

Large-sized businesses

Medium to large-sized businesses

Ytel vs. Phone.com
Ytel vs. Phone.com:

Ytel and Phone.com both offer a unified communications suite but Phone.com's plans are tailored for entrepreneurs and businesses with teams that are on the go. With Ytel's plan, the features are specifically tailored for contact centers, whereas Phone.com's plans boast more standard features like call forwarding and on-demand call recording.

Ytel vs. Phone.com Comparison:

Features

Ytel

Phone.com

Pricing

$99.00 - $1,500.00 /once off.

$12.95 - $59.99 /mo. /user

Third-party Integration

Yes

Yes

Customer Support

Phone, Email

Phone, Email

Number of Plans

1

6

Best For

Large-sized businesses

Small to large-sized businesses

Ytel Products:

Contact Center.

Ytel offers an all-in-one, VoIP-based Contact Center solution that combines all the collaboration and communication features a business needs to manage large call volumes. Ideal for call centers, sales teams, and customer support departments, users will enjoy the reliability and simplicity of the system, as it provides a single platform to manage and organize every customer engagement.

Businesses can effortlessly manage inbound and outbound calls, schedule voicemails, emails, and text messages, and create custom call queues. Other features include call recordings, DNC safeguards, skill-based routing, Automatic Call Distributor (ACD), IVR, and agent scripting.

The full pricing for the Ytel Contact Center solution can be found in the table above. However, because call centers can vary in size, businesses are encouraged to contact Ytel for a quote.

Discounts:

Ytel offers pay-as-you-go and discount options. With these payment options, you can either only pay for what you use on a transactional basis or make use of Ytel's tiered discount plans for volume messaging and voice customers.

Additional Services:

Feature

Pricing

Ringless Voicemail (RVM)

$0.08 /drop.

Carrier Lookup

$0.0003 /lookup.

Transcription

$0.05 /min.

Email

$0.005 /email.

One Time Passwords

Free.

Group Call

$0.013 /min.

SMS Enable any Business Number

$1.00

Ytel API Integrations.

Voice.

If your business requires strong voice capabilities, Ytel offers programmable voice, conferencing, and transcription APIs. Built directly into your software or product, Ytel APIs lets you receive and route phone calls, record calls, transcribe voice calls, and connect group conference calls.

Voice Calls Pricing:

Voice

Inbound

Outbound

Local

$0.005 /min.

$0.013 /min.

Toll Free

$0.0275 /min.

$0.013 /min.

SMS.

Ytel's messaging capabilities are ideal for businesses that make use of SMS marketing. With programmable SMS APIs to send and receive text messages from local phone numbers and shortcodes, businesses can enhance customer conversations on the channel of their choice.

Text Messages Pricing:

Messages

Inbound

Outbound

SMS Local

Free.

$0.005 /sms.

SMS Toll Free

$0.0075 /sms.

$0.0075 /sms.

SMS Short Code

$0.0075 /sms.

$0.0075 /sms.

MMS Local

$0.02 /mms.

$0.03 /mms.

MMS Toll Free

$0.02 /mms.

$0.03 /mms.

For the complete pricing of Ytel APIs, you can see the Pricing table.

SIP Trunking.

Ytel offers easily deployed SIP trunking that enables PBX systems to send and receive calls using the Internet. With unlimited call capacity and HD quality voice, businesses can start to scale up or down, organize numbers, search CDRs, and manage SIP configurations and billing.

Phone Numbers.

Ytel offers a range of phone numbers and management tools based on your business's needs. You can either choose a local number to establish a local presence or a toll-free number to engage with your customer base. Users will also enjoy number tracking capabilities and SMS-enabled business phone numbers.

Phone Numbers Pricing:

Number

Monthly Pricing

Local

$1.00

Toll Free

$2.00

Short Code (Regular)

$500.00

Short Code (Vanity)

$1000.00

Integrations:

Software

Integration

Customer Relationship Management (CRM)

Salesforce, SugarCRM, HubSpot, Zoho CRM, Freshsales, Pipeliner, Microsoft Dynamics CRM, Netsuite CRM, Pipedrive, Agile CRM, InfusionSoft, Insellerate, and DebtPayPro

Project Management

GetResponse, Zendesk, Jira

Voice Analytics

CallCriteria

WordPress Form Plugin

Gravity Forms

Cloud-based Compliance Provider

Contact Center Compliance

eCommerce

PayPal, Shopify, Magento, Square, and Sumo

Marketing Automation

Mautic, MailChimp, ActiveCampaign, and ClickFunnels

Social

Twitter, Discord

Productivity

Trello, Slack, ExecVision, Lead Mailbox, Outlook, Google Drive, and Google Calender

Key Information:

Legal Name

Ytel, Inc.

Founder

Nick Newsom

Founding Date

Jan 01, 2012

Address

94 Icon, Lake Forest, CA 92610

Number of Employees

80

Number of Customers

99

Email

support@ytel.com

Telephone

1 (800) 382-4913

Website

https://www.ytel.com/

FAQs:

How much does it cost to use Ytel software?

Ytel does not list any prices on their website, but you can request a quote for your business to determine the cost.

What is Ytel X5?

X5 is Ytel's fifth-generation cloud contact center. The system can facilitate multiple agents making outbound calls or accepting incoming calls using VoIP technology.

What is the best way to contact Ytel support?

If you need to speak with the Ytel support team for troubleshooting or to have your questions answered, you can call 1 (800) 382-4913 to speak with someone, or go to their Contact page. The customer support line is available 24/7.

Does Ytel have a built-in predictive dialer?

Yes. The Ytel dialer can take information from a data set and input it into a phone to save customer service agents time. The dialer can also direct calls to various phone lines as they come in.

How does Ytel's billing dates work?

Your billing date is the monthly date from the original date that you signed up with YTel.

What eCommerce platforms integrate with Ytel?

Is there a Ytel API?

Yes, Ytel's API allows you to add SMS and voice capabilities into your application without knowledge of telecommunications.