Free Call Center Software

Learn about 12 free call center software solutions, including truly free software and software that offers free trials for small businesses.

Updated on November 26th, 2019

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Call center software incorporates telecommunication technology and case management tools to assist call center agents as they respond to inbound and outbound calls.

Free live chat software offers a basic set of features such as online storage, and chat, audio, and video calls.

Read More:

Best Call Center Software for 2019 - Find the best paid call center software for 2019.

Predictive Dialer - Learn more about the best predictive dialer software to improve your business's productivity.

Call Tracking Software - Discover the best call tracking software solutions to record information about incoming calls.

Customer Service Software - Learn more about the best customer service software for managing customer relationships.

Why We Chose Bitrix24:

Bitrix24 is one of the best CRM software solutions that we have reviewed. It is a collaboration software with communication tools and management features.

Using Bitrix24 as call center software, users can manage leads and contacts, transcribe calls, and operate a live chat system and multi-channel messaging. Bitrix24 also provides sales cycle reports.

Bitrix24 features easy integrations with many other platforms, including third-party applications and accounting software. The Free plan is a great starter tool for small businesses and offers many basic features.

Things to Consider When Evaluating Free Call Center Software:

  1. There are four types of call center software: on-premise, hosted, cloud-based, and browser-based. Determine the best type for your business needs to narrow your options.
  2. Consider services that offer business tools integrations, such as helpdesk, CRM, chat, e-commerce, and social networking platforms.
  3. Your agents should be able to use the software quickly and easily with as little of a learning curve as possible, so test your options for ease of use.

12 Best Free Call Center Software Services for 2019:

Our Ranking

Call Center Software Company

Free Offer

Review

1.

Bitrix24

Free.

Wide range of features and third-party integrations but lacks native integration with internal apps.

2.

Elastix 2.5

Free.

Easy to use with many options and tools but the user control panel could use improvement.

3.

OSDial

Free.

Strong integration capabilities but no contact management or callback scheduling features.

4.

Pamela for Skype

Free.

Excellent, easy to use app with a clean interface. Good at multitasking.

5.

EspoCRM

Free.

Intuitive and customizable but the free option lacks the best features.

6.

VICIdial

Free.

Easy to use and can handle large call volumes but does not offer reporting tools.

7.

CallCenterNow

14-day free trial.

Simple, functional, and intuitive but may present some bugs over time.

8.

Freshcaller

14-day free trial.

Easy to set up and use and integrates easily with other Freshworks products. Limits online phone numbers to certain countries.

9.

Genesys

30-day free trial.

Simple and intuitive with good features but certain features could use improvements.

10.

Live Agent

14-day free trial.

Reliable and feature-rich but does not offer customer activity tracking or complaint tracking features.

11.

Zendesk Chat

30-day free trial.

Easy to use with good customer support but the best features are only available on the more expensive plans.

12.

Goautodial

30-day free trial.

Web-based multi-channel application with CRM application but many features are still under development.

FAQs:

Free Call Center Software

What is the best free call center software?

Are there any truly free call center software programs that aren't just free trials?

Yes. Bitrix24 and many of the open source call center software options like Elastix 2.5 and Pamela for Skype are completely free.

Is any call center software free for business use?

If you are looking for something that is absolutely free for an unlimited period of time, then you don't have many options. However, there are a couple of free programs. Bitrix24 and EspoCRM are two great examples, as they both offer a wide range of features and are practical enough for a small business.

Should I consider paid call center software?

Possibly. Paid platforms start at around $35.00 per month, the advantage being that your business will probably save time and money.

Should I opt for cloud-based or on-premise call center software?

Cloud-based call center software is ideal for small business as it's easy to set-up and requires no complicated hardware or infrastructure. Cloud-based options are also more economical than on-site call centers and are easy to customize and scale.

Where can I find a call center software free download?

You can generally find a cloud-based free call download online.

Is there a difference between free CRM software, free call center software, and free VoIP?

Yes. Call center software allows companies to communicate with clients, while customer relationship management (CRM) software helps agents to track and manage customer accounts and issues. Companies use either traditional PBX or VoIP systems to manage inbound and outbound calls.