Salesforce Reviews

Read more about Salesforce CRM with customer reviews, ratings, pricing information, and frequently asked questions.

Updated on December 2nd, 2020

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Salesforce is a CRM software solution with tools and applications for marketing, sales, e-commerce and more. Salesforce is a popular small business solution because it is affordable and it can be scaled up as your business grows.

Updates:

Updated 18th of February 2020

Offered pricing comparisons with Salesforce's closest competitors Freshsales and HubSpot, making it easier to compare features and prices.

Updated 25th of February 2020

Made it easier to judge Salesforce by offering a snapshot of the different review aggregators.

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Pros and Cons:

Pros

  • Easy to use with minimal training time.
  • Plenty of customization options.
  • Offers a host of useful product integrations.
  • Extensive range of CRM features.
  • Cloud deployment

Cons

  • No free plan.
  • Cloud-based platforms do not work without an internet connection.

Review:

Salesforce is our third-best CRM software on the market, behind HubSpot and Freshsales. It is a highly-rated, comprehensive CRM platform that impresses with its vast range of customization options. Salesforce is an excellent choice. Small businesses, however, may not need a solution this powerful.

Highlights:

Salesforce's standout feature is its wide range of customization options and reporting widgets that let you analyze performance from a number of different angles. It offers all the advantages of cloud deployment too, including access from anywhere in the world, having a smaller IT team, and enjoying lower costs.

Shortcomings:

Cloud deployment is a double-edged sword. Its drawbacks include total dependence on internet connectivity in order to function and the requirement that the internet be consistently secure and reliable. Beyond that, Salesforce's luaded customization options, while impressive, comes at a cost that can rocket the price upwards. It might also be too complex and flexible a solution for smaller businesses with tighter marketing and sales teams.

Reputation:

Salesforce is a highly-rated CRM software that is lauded for its range of customization options. It enjoys favorable reviews from most software reviewers, but has a Better Business Bureau (BBB) rating of D-, along with 46 complaints. Considering Salesforce is one of the most popular CRM tools in the world, 46 complaints is a drop in the ocean, as the software has an overwhelming number of positive reviews.

See how Salesforce stacks up against its top competitors in our key feature review.

Salesforce User Review Scores:

Source

Rating

Finances Online User Satisfaction Score

99%

Capterra User Review Score

4.4/5

GetApp User Review Score

4.4/5

TrustRadius User Review Score

8.3/10

Integrations:

With a vast selection of integration apps, you can combine your favorite software with Salesforce for a richer CRM experience. Salesforce integrates with 17 software across a wide range of product categories, including accounting, marketing, cloud storage, and more. Here are some of its key integrations.

Sales/Marketing

Finance/Accounting

Productivity

Other

Pardot

FinancialForce

Heroku

Data Cloud

LeadExec

Zuora

Desk.com

Zendesk

Service Cloud

ExactTarget Fuel

Marketing Cloud

JIRA

Freshdesk

Analytics Cloud

Samanage

Additional Product Info:

Salesforce offers an entire suite of business tools that, when used in conjunction, affords the user more power and functionality in their software experience.

Salesforce Service Cloud:

Service Cloud is Salesforce's customer support software and is a highly-rated platform among its peers. It offers useful features such as customer interaction management, case management tools, and asset and order management, and plenty of product integrations. Service Cloud has pricing plans that range from €25.00 - €300.00 per user per month.

Service Cloud's Enterprise package (omitted from the table), is the only plan offering all key features, inlcuding 24/7 Support and Configuration Services.

Service Cloud Plans:

Key Features

Essentials (€25.00/mo)

Professional (€75.00/mo)

Enterprise (€150.00/mo)

Case Management

Yes

Yes

Yes

Service Console App(s)

Yes

Yes

Yes

Knowledge

Yes

Yes

Yes

Service Contracts and Entitlements

No

Yes

Yes

Telephony Integration (CTI)

Yes

Yes

Yes

Web Services API

No

No

Yes

24/7 Support and Configuration Services

No

No

No

Quip:

Quip is Salesforce's teamwork and collaboration platform. It facilitates faster collaboration on things like live data, workflows, and various project management needs. It blends documents, spreadsheets, checklists, and chat into one effective platform that is popular with its users. Quip has pricing plans that range from €10.00 - €25.00 per user per month, while the Quip for Salesforce plan requires a quote request.

Quip Plans:

Key Features

Starter (€10.00/mo)

Enterprise (€25.00/mo)

Quip for Salesforce (On Request)

Unlimited Documents and Spreadsheets

Yes

Yes

Yes

Desktop, Tablet, and Mobile Access

Yes

Yes

Yes

Enterprise API and Customization

No

Yes

Yes

Deploy Custom Live Apps

No

Yes

Yes

Spreadsheets with Live Salesforce Data

No

No

Yes

2-Way Sync with Live Salesforce Data

No

No

Yes

Embed Quip Documents in All Salesforce Objects

No

No

Yes

Heroku:

Heroku is Salesforce's app development platform that allows companies to create professional-grade apps for their customers. Heroku offers useful features like a comprehensive project dashboard, detailed metrics, and easy cloning tools, among many others. Heroku is targeted at hobbyists and large companies, with a price plan to suit each type of customer, ranging from €7.00 - €40,000.00 per month.

Heroku Plans:

Key Features

Hobby (€7.00/mo)

Professional (€4,000.00/mo)

Enterprise (€40,000.00/mo)

Ecosystem of Managed Data Services and Add-ons

Yes

Yes

Yes

Collaborative App Development for Enterprise Teams

No

Yes

Yes

Point-and-Click Bidirectional Data Integration with Salesforce

No

Yes

Yes

Autoscaling for Performance-Tier Dynos

No

Yes

Yes

PCI and HIPAA Compliance for Apps and Data

No

No

Yes

Global Production Resource Capacity

No

No

Yes

Secure Network-Isolated Runtimes

No

No

Yes

Pricing:

Plan Name

Monthly Price

Essentials

€25.00 (up to 10 users)

Professional

€75.00 per user

Enterprise

€150.00 per user

Unlimited

€300.00 per user

Salesforce vs HubSpot
Salesforce vs HubSpot:

HubSpot enjoys the advantage over competing CRMs in that it is entirely free. It's free version boasts the same feature range of most top CRMs, including Salesforce. A selling point for Salesforce is its suitability for larger companies, as it offers support for greater lead and contact lists. This might justify paying for Salesforce.

Salesforce vs HubSpot Comparison:

Feature

Salesforce

HubSpot

Cheapest Plan

€25.00/mo

Free

Most Expensive Plan

€300.00/mo

Free

CRM Ranking

3rd

1st

24/7 Support

No

Yes

Multilingual Support

Yes

No

Mobile Support

Yes

Yes

Salesforce vs Freshsales
Salesforce vs Freshsales:

Salesforce and Freshsales each offer four pricing plans for businesses of varying sizes. Freshsales is cheaper than Salesforce at every price point, but there are no clear distinctions between the products that warrants a price disparity. Freshsales offers better value for money.

Salesforce vs Freshsales Comparison:

Feature

Salesforce

Freshsales

Cheapest Plan

€25.00/mo

Free

Most Expensive Plan

€300.00/mo

$79.00 per month

CRM Ranking

3rd

2nd

24/7 Support

No

Yes

Multilingual Support

Yes

Yes

Mobile Support

Yes

Yes

Key Information:

Legal Name

Salesforce.com, Inc.

Founder

Marc Benioff

Founding Date

Jan 01, 1999

Address

415 Mission Street, 3rd Floor, San Francisco, CA 94105

Number of Employees

30000

Number of Customers

150000

Email

support@salesforce.com

Telephone

1 (800) 667-6389

Website

https://www.salesforce.com/

FAQs:

What exactly does Salesforce do?

Salesforce is a cloud-based CRM software that helps with your business' marketing, e-commerce, and sales efforts. The platform allows you to better connect with customers, potential customers, and partners.

What services does Salesforce offer?

Is Salesforce a SaaS or PaaS?

Both. While it is clear that Salesforce is a SaaS, it is also a PaaS (Platform as a Service) since you can build apps on them.

How long does it take to learn Salesforce?

It really depends on your programming skill set. Beginners typically take three to six months to come to grips with Salesforce, but learning Salesforce can take between one month and one year, so it is quite difficult to provide a clear answer.

Is there a free version of Salesforce?

There is no free Salesforce plan. The cheapest plan starts at $25.00 per month.

How much is Salesforce monthly?

Salesforce monthly plans range in price from $25.00 per month for up to five users to $300.00 per month per user.

What companies use Salesforce?

  • Banking.
  • Government..
  • Life Sciences.
  • Non-profit.
  • Communications.
  • Healthcare.
  • Retail.

What is Salesforce Trailhead?

Trailhead is the Salesforce training platform where users can learn how to use the software to its full potential. You can go through modules and projects on the site to learn more about how Salesforce CRM works.

What is Salesforce Lightning?

Lightning is the Salesforce marketing cloud with Salesforce software that can be accessed anywhere from any device.

Infusionsoft Vs Salesforce

What is the difference between Infusionsoft and Salesforce?

Infusionsoft is geared towards small business use, but Salesforce can be used in organizations of any size. Salesforce also operates on more mobile devices and charges a monthly user fee, unlike Infusionsoft that has a flat monthly fee.

Can I send Salesforce SMS messages?

Salesforce does not have built-in SMS capabilities, but you can download SMS plugins like CM. You can integrate these plugins to send SMS messages via your Salesforce app.

Does Salesforce have inventory management tools?

Yes. With Salesforce industry management you can track and manage the storage of every item in your inventory. This feature is particularly useful for e-commerce businesses.

Where can I find the current Salesforce share price?

The price is constantly changing, but you can Google "Salesforce share price" to get the latest share price.

What is Salesforce Pardot?

Pardot is the Salesforce automation software solution. With Pardot, you can fully automate your marketing and sales campaigns.

What is the benefit of using the Salesforce community forums?

If you join a Salesforce community, you can collaborate with other people in your industry and learn more about how to get the most out of Salesforce.

Can we use Salesforce CPQ for invoicing?

Yes, you can send quotes and invoices using the Salesforce CPQ software.

Does Salesforce have a tool for developers?

Salesforce Workbench is a platform for Salesforce developers. With Workbench, your developers can customize Salesforce even more by accessing and modifying metadata.

What is Salesforce field service?

Salesforce offers a field service product called Field Service Lightning that provides a full roster of field service features, including onsite job management, real-time collaboration, and job scheduling tools, among other things.

What are the three parts of Salesforce Field Service lightning?

  • Core Field Service Lightning features.
  • Scheduling and optimization from a managed package.
  • A mobile app for your mobile workforce.