6 min read • Last updated on September 12th, 2018

Zoho CRM Reviews

Zoho CRM is a cloud-based solution that enables businesses to build strong customer relationships, streamline sales and marketing strategies, and improve workflow in one location.

Zoho CRM Pricing:

Plan Name

Monthly Price

Standard

$12.00 per employee

Professional

$20.00 per employee

Enterprise

$35.00 per employee

Ultimate

$100.00 per employee

Zoho CRM Key Information Table:

Co-Founders

Sridhar Vembu, Tony Thomas

Founded

1996

Headquarters

Pleasanton, CA

CEO

Sridhar Vembu

Number of Employees

5,000

Number of Customers

50,000

Phone

1 (925) 924-9500

Address

4141 Hacienda Dr, Pleasanton, CA 94588, USA

Website

www.zoho.com/crm

Zoho CRM FAQs:

What is the price range of Zoho CRM?

Zoho CRM ranges in price from $12.00 to $100.00 per employee per month. There is a 15-day free trial.

What features are included in Zoho CRM?

Zoho CRM software is a multichannel platform that allows you to connect in real time with customers and prospects and customize your layout for different processes. Other features include sales forecasting, analytics, sales automation, and pipeline management among others. The Enterprise and Ultimate packages incoporate Zia - artificial intelligence that learns about your business and team and offers predictions on leads, deals, anomalies, and conversions. Zia also automates repetitive tasks to speed up your sales cycle.

Zoho CRM
Zoho CRM vs. Salesforce

Salesforce is one of the most robust and widely used CRM systems on the market. However, it may be too pricey and overwhelming for small businesses. If you're looking for a cheaper option with great features and ease of use, then Zoho is the better solution.

Can I integrate other applications with Zoho CRM?

Yes, Zoho CRM integrates with Google Drive, Google Adwords, DocuSign, MailChimp, RingCentral and more.

Is there a Zoho CRM app?

Yes, you can download the Zoho CRM app for iPhone and Android. The app allows you to do your work on the go even if you have no connectivity. Once you're back online, your data automatically syncs across all platforms.

Where do I find the Zoho CRM login page?

On the Zoho webpage, click log-in in the top right-hand corner or go to zoho.com/crm/lp/login.html.

How do I get in touch with Zoho CRM support?

You can reach Zoho CRM customer service by going to zoho.com/crm/help/customer-support.html where you can access their helpdesk and knowledge base. Or send an email to support@zohocrm.com.

Where can I find Zoho CRM reviews?

You can find detailed Zoho CRM reviews on PCMag and Fit Small Business.

Zoho CRM Reviews:

Reviewer

Rating

Review

Thamara P.

4/5

Zoho CRM is the best CRM on the market for the needs of customizing a tool. From Zoho CRM you can integrate all the elements for interaction with customers or future customers. Zoho is the only tool from my experience that allows you to create, through a simple algorithm and conditions, the workflow of an area.

Oscar Antonio R.

4/5

Very good and excellent CRM. Complete, dynamic and accessible, easy to use and available on the web.

Marshall M.

5/5

Beyond the basics of contact management, workflows and custom fields, Zoho CRM makes it especially easy to find the last communication and pick up right where you left off with any lead, deal, or client. It syncs with other Zoho products, as well as many external systems, making it perfect for a connected workflow.

Kyle A.

5/5

The Zoho CRM platform is very intuitive and easy to use immediately. Plus, for the money, it's the best in my opinion. Now, dedicate a few days to learn the CRM, combined with their other products... You seriously have the best solution out there I've ever seen and I've tried them all.

Marc C.

4/5

Overall, Zoho's CRM is about as robust as I've seen. It has a crazy amount of connectivity with other Zoho apps and integrates really well with G-suite apps too. Of all the CRMs I've tested, and I've tested dozens for at least 4 business models, Zoho seems to be the most flexible and cross-vertical friendly.

Jen W.

3/5

You get what you pay for. I'm aware of the pricing as I shopped them before choosing the CRM my team uses now. Basically, this is a great free database, accessible by multiple users. It is not a great pipeline tracker. It is not a great system for an efficient data entry process.

Juliette C.

5/5

Zoho CRM is one of the best for small businesses. Functionality: Mail merges, email templates, customization, reporting.

Toni B.

4/5

I think Zoho is a great option if you are looking for a free CRM in a smaller work/sales environment. It simplifies a lot of sales and marketing tasks that can be cumbersome. It is not very sophisticated with other integration (at least in the free edition).

Jan D.

4/5

Plenty of features, easy to use, good performance and availability. The reporting engine leaves a lot to be desired. Yes, you can customize reports, but it is very basic. You can't really do anything beyond the most trivial filters so we ended up creating redundant fields that were necessary to work with the engines.

Nathan B.

4/5

I would recommend this for a tech savvy startup who is on a budget, at a very reasonable price for one user. This is a great tool for the office if you don't need individualized task assignments. The help documents are OK at best, with that being said they do have free email support. The settings and terminology are difficult to arrange and set per organizational needs.