Zoho CRM Reviews

Learn more about Zoho CRM with customer reviews, ratings, pricing information, and frequently asked questions.

Updated on October 8th, 2020

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Zoho CRM is a cloud-based CRM platform that enables businesses to build strong customer relationships, streamline sales and marketing strategies, and improve workflow in one location.

Updates:

Updated 17th of March 2020

Made it easier to judge Zoho CRM by offering a snapshot of the different review aggregators.

Updated 18th of March 2020

Offered pricing comparisons with top-ranking free CRMs HubSpot and EngageBay, making it easier to compare features and prices.

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Top-notch CRM. FREE, forever.

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See all contact info in one place.

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Pros and Cons:

Pros

  • A long history of quality software makes Zoho CRM a trustworthy platform for storing customer data.
  • Gentle learning curve.
  • Loads of power and functionality.
  • Useful integrations, especially with social media software.

Cons

  • A large user base usually results in longer waiting times for customer support.

Review:

Zoho CRM is an intuitive and robust CRM platform for businesses of all sizes. It is a trusted software brand whose CRM platform offers a comprehensive feature range and choice of price points, making it affordable for smaller businesses but also ideal for large corporations.

Highlights:

Zoho CRM is packed with advanced CRM features and offers a plethora of useful integrations with other software. Users cite their Social Tab as one of the best features, as it allows companies to instantly access their social dashboards to manage their social media accounts. It marries customer data with social media data for a more holistic customer profile.

Shortcomings:

Having a large customer base can be a double-edged sword, with frequent complaints about long waiting times for customer support. Workflow automation is only available with the Professional edition, but beyond that, shortcomings are few and far between.

Reputation:

Zoho CRM has no accreditation with the Better Business Bureau, but it does enjoy mostly favorable reviews both by customers and software reviewers. FinancesOnline gives it a product score of 9.4/10 and a user satisfaction score of 92%, along with a 5/5 star rating for Value for Money, Ease of Use, and Customer Support. Negative comments are difficult to come by.

Zoho CRM User Review Scores:

Finances Online User Satisfaction Score

92%

Capterra User Review Score

4.2/5

Trust Radius Product Score

7.7/10

Integrations:

Product integrations with Zoho CRM allow users to combine their favorite software for a more comprehensive CRM experience. Zoho CRM offers plenty of integrations with many popular software. Along with the rest of the Zoho product suite, here are some of its key integrations.

Sales/Marketing

Finance/Accounting

Productivity

Other

MailChimp

Quickbooks

Google G Suite Integration

vWorkApp

Contactology

Microsoft Office 365

ClickDesk

Constant Contact

OneSaaS

Wufoo

Additional Product Info:

Zoho offers an entire suite of business tools that, when combined, affords the user more power and functionality in their software experience.

Pricing:

Plan Name

Monthly Price

Free Edition

Free

Standard

$12.00 /employee

Professional

$20.00 /employee

Enterprise

$35.00 /employee

Ultimate

$45.00 /employee

Zoho CRM vs. HubSpot
Zoho CRM vs. HubSpot:

HubSpot offers all the benefits of a top-tier CRM platform for free, making it one of the popular options on the market. Zoho CRM has a free plan, but it is a limited one, with a ceiling of three users. Its Ultimate plan boasts a feature range that rivals HubSpot, but it does not justify paying for it when HubSpot is free.

Zoho CRM vs. HubSpot Comparison:

Feature

Zoho CRM

HubSpot

Cheapest Plan

Free

Free

Most Expensive Plan

$45.00 per month

Free

Free CRM Ranking

2nd

1st

24/7 Support

No

Yes

Multilingual Support

Yes

No

Mobile Support

Yes

Yes

Zoho CRM vs. EngageBay
Zoho CRM vs. EngageBay:

Zoho CRM and EngageBay each offer four pricing plans with a fairly similar feature range. Zoho CRM has a limited free plan for up to three users, with basic a CRM pallet. EngageBay offers a similar feature range, and with both software being similarly priced, either one would work.

Zoho CRM vs. EngageBay Comparison:

Feature

Zoho CRM

EngageBay

Cheapest Plan

Free

Free

Most Expensive Plan

$45.00 per month

$79.99 /mo.

Free CRM Ranking

2nd

3rd

24/7 Support

No

No

Multilingual Support

Yes

No

Mobile Support

Yes

Yes

See the full breakdown for a more detailed comparison.

Zoho CRM vs. Freshsales
Zoho CRM vs. Freshsales:

While Zoho CRM and Freshsales both have free and paid plans, Freshsales' paid plans are more expensive. Both platforms support businesses of different sizes and offer a similar feature range, so there is no clear benefit to paying more for Freshsales.

Zoho CRM vs. Freshsales Comparison:

Feature

Zoho CRM

Freshsales

Cheapest Plan

Free

Free

Most Expensive Plan

$45.00 per month

$79.00 per month

CRM Ranking

2nd (best free CRMs)

2nd (best CRMs)

24/7 Support

No

Yes

Multilingual Support

Yes

Yes

Mobile Support

Yes

Yes

Key Information:

Legal Name

Zoho Corporation

Founder

Sridhar Vembu

Founding Date

Jan 01, 1996

Address

4141 Hacienda Drive, Pleasanton, CA 94588 United States

Number of Employees

7000

Number of Customers

50000000

Email

sales@zohocorp.com

Telephone

1 (877) 834 4428

Website

https://www.zoho.com/crm/

FAQs:

What is the use of Zoho CRM?

  • SalesForce and Marketing Automation.
  • Inventory Management.
  • CRM Analytics.
  • Workflow Management.
  • Integration with Microsoft Office & Outlook.
  • Mass Email.
  • Custom Modules.
  • CRM with Email.

Is Zoho a good CRM?

Zoho CRM is one of the best Customer Relationship Management platforms out there. It is a cloud-based software that offers a variety of editions to suit different business needs. It works by building strong customer relationships and providing a comprehensive range of marketing and sales tools.

What's new in Zoho CRM?

  • Identify duplicate records during record creation.
  • Find out how Zia got the answer for your question.
  • View categories in Dashboards.
  • Customize the CRM setup page.

What is the cost of Zoho CRM?

Zoho CRM pricing ranges from free to $45.00 per employee per month. There is a 15-day free trial.

Who owns Zoho?

Zoho CRM is a product of the Zoho Corporation and is owned and operated by its CEO and founder, Sridhar Vembu.

Zoho CRM

Is Zoho better than Salesforce?

Salesforce is one of the most robust and widely used CRM systems on the market. However, it may be too pricey and overwhelming for small businesses. If you're looking for a cheaper option with great features and ease of use, then Zoho is the better solution.

What features are included in Zoho CRM?

  • Sales forecasting.
  • Analytics.
  • Sales automation.
  • Pipeline management.

The Enterprise and Ultimate packages incorporate Zia - artificial intelligence that learns about your business and team and offers predictions on leads, deals, anomalies, and conversions. Zia also automates repetitive tasks to speed up your sales cycle.

Can I integrate other applications with Zoho CRM?

Yes, Zoho CRM integrates with Google Drive, Google Adwords, DocuSign, MailChimp, RingCentral and more.

Is there a Zoho CRM app?

Yes, you can download the Zoho CRM app for iPhone and Android. The app allows you to do your work on the go even if you have no connectivity. Once you're back online, your data automatically syncs across all platforms.

How do I get in touch with Zoho CRM support?

You can reach Zoho CRM customer service by going to the helpdesk page and knowledge base. Or send an email to support@zohocrm.com.