Zoho CRM Reviews

Read about Zoho CRM, a great solution for businesses of all sizes. Includes Zoho CRM reviews, ratings, and FAQs.

Updated on January 13th, 2020

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Zoho CRM is a cloud-based solution that enables businesses to build strong customer relationships, streamline sales and marketing strategies, and improve workflow in one location.

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Plan Name

Monthly Price


$12.00 per employee


$20.00 per employee


$35.00 per employee


$100.00 per employee

Zoho CRM Reviews

Pros: Packed with advanced features. Useful integrations with other software.

Cons: Workflow automation is only available with the Professional edition.

Bottomline: An intuitive and robust CRM platform for businesses of all sizes.

Key Information:


Sridhar Vembu, Tony Thomas




Pleasanton, CA

Number of Employees


Number of Customers



Sridhar Vembu (https://www.crunchbase.com/person/sridhar-vembu)


4141 Hacienda Drive, Pleasanton, CA 94588


+1 925-924-9500




What is the use of Zoho CRM?

Is Zoho a good CRM?

Zoho CRM is one of the best Customer Relationship Management platforms out there. It is a cloud-based software that offers a variety of editions to suit different business needs. It works by building strong customer relationships and providing a comprehensive range of marketing and sales tools.

What's new in Zoho CRM?

  • Identify duplicate records during record creation.
  • Find out how Zia got the answer for your question.
  • View categories in Dashboards.
  • Customize the CRM setup page.

What is the cost of Zoho CRM?

Zoho CRM pricing ranges in price from $12.00 to $100.00 per employee per month. There is a 15-day free trial.

Who owns Zoho?

Zoho CRM is a product of the Zoho Coporation and is owned and operated by its CEO and founder, Sridhar Vembu.

Zoho CRM

Is Zoho better than Salesforce?

Salesforce is one of the most robust and widely used CRM systems on the market. However, it may be too pricey and overwhelming for small businesses. If you're looking for a cheaper option with great features and ease of use, then Zoho is the better solution.

What features are included in Zoho CRM?

  • Sales forecasting.
  • Analytics.
  • Sales automation.
  • Pipeline management.

The Enterprise and Ultimate packages incorporate Zia - artificial intelligence that learns about your business and team and offers predictions on leads, deals, anomalies, and conversions. Zia also automates repetitive tasks to speed up your sales cycle.

Can I integrate other applications with Zoho CRM?

Yes, Zoho CRM integrates with Google Drive, Google Adwords, DocuSign, MailChimp, RingCentral and more.

Is there a Zoho CRM app?

Yes, you can download the Zoho CRM app for iPhone and Android. The app allows you to do your work on the go even if you have no connectivity. Once you're back online, your data automatically syncs across all platforms.

How do I get in touch with Zoho CRM support?

You can reach Zoho CRM customer service by going to helpdesk page and knowledge base. Or send an email to support@zohocrm.com.

Customer Reviews:


Reviewed: Sep 30, 2016

Source: Web Hosting Talk

I would recommend Zoho CRM. It is user-friendly and you can customize basically everything.


Reviewed: Sep 16, 2016

Source: News Hacker

Yes. We are using a few products from the Zoho Suite. We initially started on the free plan. That was a while ago and right now we have around 15 users. The great thing about Zoho is that it can scale as your product does. If you get big, you don't need to start shopping for a better crm...you can continue to use zoho and just start purchasing required modules / user licenses.


Reviewed: Aug 31, 2017

Source: Reddit

Right away I liked Zoho's CRM Plus with its crazy amount of features and not so bad pricing.


Reviewed: Nov 18, 2009

Source: Bright Journey

We've just switched to Zoho CRM which has been great so far. It's free for three users. The only thing I've paid for to date is integration with our Google Apps email..but that's only $5/user/month. IMO, the Zoho user interface is much better than Salesforce as well.


Reviewed: Apr 04, 2018

Source: Reddit

I would look to Zoho CRM - less expensive than SF but easily customizable to fit your requirements. Really does well in B2B environbments.


Reviewed: Jul 08, 2016

Source: Mostaco Marketing

We tried Zoho CRM for a week but found out that the quotation and sales order module is very lacking. Yes, we can send direct quotations to our leads but it is a pain to edit it to fit our needs. We have HTML knowledge but Zoho CRM’s quotation templates are really a pain to handle. Also, Zoho CRM’s interface is not that good and you have to move to different tabs to manage your leads and sales pipeline. We gave up after one week.