Vonage

Find out more about Vonage business phone systems with pricing, comparisons to competitors, key info, and frequently asked questions.

Updated on February 6th, 2023

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Vonage is a business VoIP service provider. With Vonage, business and residential customers can establish a phone number or numbers through their internet connection and pay only a small monthly fee. Vonage also sells business phones and accessories to optimize your system.

Also Consider

RingCentral Office

Full Featured Phone System, Fax, VoIP, and More

Get a Quote

Free trial available.

No contract required.

Includes call recording, call logs, conferencing, and more.

Pricing:

Plan

Monthly Pricing*

Mobile

$19.99 /line.

Premium

$29.99 /line.

Advanced

$39.99 /line.

*The above pricing is based on a single line. Users with multiple lines should use the platform's sliding scale for a detailed pricing breakdown.

Review:

Vonage is one of the most widely recognized VoIP service providers, offering a wide selection of collaboration and communication features, including auto attendant, call forwarding, call announce, voicemail, and unlimited calling in the U.S. and Canada.

Users will enjoy Vonage's excellent integration capabilities and their wide selection of business solutions, which includes business phones and accessories, a marketing automation platform, and a Vonage API platform.

Pros:

  • All Vonage's Business Cloud plans include over 40 standard features, including custom call tagging, call flip, caller ID, and much more.
  • Vonage offers a mobile and desktop app for employees on the move.
  • Plans are tailored to meet the communication needs of small to large-sized businesses.
  • The Enterprise plan comes with Amazon Chime, which offers HD voice and video conferencing.
  • Integrates with popular software including Salesforce, HubSpot, Zendesk, and more.

Cons:

  • Customer service needs improvement.
  • Vonage offers an excellent selection of add-ons but the features can get expensive.
  • The call recording feature is not included with standard features and costs $49.99 per month.

Reputation:

Vonage received nearly 300 reviews on Trustpilot and received an average rating of three stars. While some customers complimented the service, the majority reported slow response times from customer support and unexpected billing after canceling their accounts.

Vonage vs. RingCentral
Vonage vs. RingCentral:

Both Vonage and RingCentral's basic plans differ in price by around $18.00 per user per month. Unlike Vonage, RingCentral's plan includes unlimited SMS and MMS, call recording, reporting, and toll-free minutes. However, Vonage's plans are more equipped, boasting 40+ standard features like call announcements, parking, and queuing.

Vonage vs. RingCentral Comparison:

Feature

Vonage Mobile

RingCentral Essential

Unlimited calls within the U.S. and Canada

Yes

Yes

Toll-free minutes

No

Yes

Hold music

Yes

No

Auto attendant

Yes

No

HD voice

Yes

Yes

Voicemail

Yes

Yes

Call forwarding

No

No

Reports

No

Yes

Business SMS

Yes

Yes

Call recording

No

Yes

Vonage vs. 8x8
Vonage vs. 8x8:

Vonage and 8x8's pricing is quite similar, with 8x8's prices starting at $15.00 per user per month, just slightly more affordable than Vonage. 8x8 comes equipped with an impressive list of features, including unlimited calling, business SMS, and call logs. However, Vonage's system is more comprehensive, offering over 40 standard features with all plans.

Vonage vs. 8x8 Comparison:

Feature

Vonage Mobile

8x8 Express

Unlimited calls within the U.S. and Canada

Yes

Yes

Auto attendant

Yes

Yes

Ring groups

Yes

No

Voicemail

Yes

Yes

Call forwarding

Yes

Yes

Business SMS

Yes

Yes

Caller ID

Yes

No

Call announcements

Yes

No

HD voice

Yes

Yes

Hold music

Yes

No

Vonage Packages:

Vonage Mobile vs. 8x8 X2 vs. RingCentral Office Standard:

Vonage's Mobile plan is one of the more affordable entry-level plans on the market, starting at just $19.99 per user per month. It features unlimited calling, unlimited SMS (a feature only found in RingCentral's Standard plan), VonageFlow team messaging, and over 40 standard PBX features.

8x8's X2 packs a big punch for a plan that costs as little as $28.00 per user per month. While it's slightly costlier than Vonage's Mobile plan, users have access to a bigger variety of robust features not found in most entry-plans, including presence detection, international calling, and video conferencing with up to 100 participants, a significant difference to the 4 participants RingCentral's Standard plan offers.

RingCentral's Office Standard plan is one of the most expensive entry-level plans on offer, costing $49.99 per user, per month. This $30.00 difference between Vonage's Mobile plan is because of its feature-rich offerings, such as 1,000 toll-free minutes, internet fax, quality of service reports, and on-demand call recording, a feature rarely found in the lower-tiered plans.

Vonage Mobile vs. 8x8 X2 vs. RingCentral Office Standard Comparison:

Feature

Vonage Mobile

8x8 X2

Ringcentral Office Standard

Pricing

$19.99 /user /mo.

$28.00 /user /mo.

$49.99 /user /mo.

Unlimited calling within the U.S. and Canada

Yes

Yes

Yes

Video Conferencing

No

With up to 100 participants.

With up to 4 participants.

CRM Integrations

No

Yes

No

Bonus Feature

Vonage Team Messaging.

International calling to 14 countries.

1,000 toll-free minutes.

Free Trial

No

Yes

Yes

Support

Phone, Email, Chat

Phone, Email, Chat

Phone, Email, Chat

Vonage Premium vs. 8x8 X6 vs. RingCentral Office Premium:

Vonage and RingCentral both offer a Premium plan that includes robust features like unlimited calling within the U.S. and Canada, multi-level auto attendant, a mobile app, video & audio conferencing for up to 100 participants, and a wide selection of PBX features.

They do, however, differ when it comes to price. Vonage's Premium plan costs $29.99 per user per month, whereas RingCentral's Office Premium plan starts at $54.99 per user per month.

8x8's X4 is quite costly at $57.00 per user per month, which is much less affordable than Vonage and RingCentral. For this price, users have access to virtually the same features as the Vonage and RingCentral plans, with the addition of presence detection, international calling within 32 countries, and 5GB media storage.

Vonage Premium vs. 8x8 X4 vs. RingCentral Office Premium Comparison:

Feature

Vonage Premium

8x8 X4

RingCentral Office Premium

Piricng

$29.99 /user /mo.

$57.00 /user /mo.

$54.99 /mo. /user

Unlimited calling within the U.S. and Canada

Yes

Yes

Yes

Video Conferencing

With up to 100 participants.

With up to 100 participants.

With up to 100 participants.

CRM Integrations

Yes

Yes

Yes

Bonus Feature

File sharing with up to 100 people.

5GB media storage.

2,500 toll-free minutes.

Free Trial

No

Yes

Yes

Support

Phone, Email, Chat

Phone, Email, Chat

Phone, Email, Chat

Vonage Advanced vs. 8x8 X8 vs. RingCentral Office Ultimate:

All three companies offer all-inclusive plans that are best suited for medium to large-sized businesses and their communication needs. Vonage's Advanced plan once again reigns as the most affordable option, with prices starting at $39.99 per user, per month. The Advanced plan includes similar features to what its competitors offer, including CRM integration, call group, and visual voicemail.

However, Vonage is missing the advanced call recording features listed in both 8x8 and RingCentral's plans. While the two offer automatic call recording, Vonage only provides on-demand call recording, a feature that can be found in RingCentral's Standard plan.

8x8's powerful X8 plan is significantly costlier Vonage's Advanced plan. Starting at $140.00 per user per month, the 8x8 X8 plan includes a wider variety of robust features like an inbound and outbound contact center, international calling to 47 countries, media storage, and much more.

For $69.99 per user, per month, RingCentral's Ultimate users have access to an extensive list of features, including 10,000 toll-free minutes and quality of service reports. However, this steep price difference does not seem worth it when you look at 8x8's and Vonage's list of features, which are very similar to that of RingCentral.

Vonage Advanced vs. 8x8 X8 vs. RingCentral Office Ultimate Comparison:

Feature

Vonage Advanced

8x8 X8

RingCentral Office Ultimate

Pricing

$39.99 /user /mo.

$140.00 /user /mo.

$69.99 /user /mo.

Unlimited calling within the U.S. and Canada

Yes

Yes

Yes

Video conferencing

With up to 100 participants.

With up to 100 participants.

With up to 200 participants.

CRM Integrations

Yes

Yes

Yes

Bonus Feature

Orange-glove setup.

International calling in 47 countries.

10,000 toll-free minutes.

Free Trial

No

Yes

Yes

Support

Phone, Email, Chat

Phone, Email, Chat

Phone, Email, Chat

Vonage Business Phone Systems:

Vonage Business Cloud.

Vonage offers a powerful VoIP business phone system that's efficient and feature-rich, providing real-time communication with stellar phone service, seamless integrations, and more. Vonage created their Business Cloud package to suit the communication and collaboration needs of small to midsize businesses.

Every phone number extension comes equipped with over 40+ standard features like call announce, unlimited calling in the U.S. and Canada, call logs, HD voice, Virtual Receptionist, and it includes an admin portal.

The Vonage Business Cloud package comes in three variations:

  • The Mobile plan was created for remote teams, offering an easy to use mobile and desktop app, unlimited calling, and access to VonageFlow, a team messaging solution.
  • The Premium plan is equipped with all the same features as the Mobile plan, with the addition of auto attendant, video conferencing with up to 100 people, file sharing, and CRM integrations. The Premium plan was tailored for traditional office environments.
  • The Advanced plan is Vonage's all-inclusive plan, providing all the features listed in the Premium plan. Created to unify business communication, the plan includes 15 hours/month call recording, Vonage visual voicemail, and call grouping.

Is there a free trial available for Vonage Business Cloud?

Yes, Vonage offers a 14-day free trial for every plan mentioned above. In addition, if you purchase hardware with your plan, you must return the items within 30 days to receive a full refund.

Vonage Business Cloud Pricing:

Number of Lines*

Mobile Plan

Premium Plan

Advanced Plan

1-4

$19.99 /mo. /line

$29.99 /mo. /line

$39.99 /mo. /line

5-19

$17.99 /mo. /line

$27.99 /mo. /line

$37.99 /mo. /line

20-99

$14.99 /mo. /line

$24.99 /mo. /line

$34.99 /mo. /line

*For businesses that require over 100 users, you can contact Vonage's sales department to request a personalized quote.

Standard Business Phone System Features:

  • Caller ID.
  • Call screening.
  • Do Not Disturb.
  • App center.
  • Custom call tagging.
  • Call flip.
  • Desktop and Mobile App.
  • Call blocking.
  • Click-To-Dial.
  • File sharing.
  • Online meetings.

Vonage Enterprise.

For enterprise businesses, Vonage introduced Unified Communications as a service (UCaaS). With UCaaS, a business's communication applications and services are combined within a single platform. The cloud-based phone system seamlessly integrates messaging, video, conferencing, contact centers, and business apps into an all-in-one communications system.

Tailored to manage high call volumes and improve efficiency, the Enterprise package helps businesses easily manage multiple sites thanks to features like conference calling, call parking and queuing, busy lamp field, and directory assistance, among other features.

How much does the Enterprise package cost?

The Enterprise plan is quote-based, with pricing depending on your communication needs, features, and contract terms. You can request a quote on the Vonage website.

Other Features:

Contact Centers.

The Enterprise package also provides advanced call center features, including Automatic Call Distribution (ACD), Interactive Voice Response (IVR), configurable agent status, and reporting and analytics tools. More importantly, the system includes a robust agent interface with call management controls, including call recording, routing, forwarding, and more.

Amazon Chime.

Another benefit of the Enterprise package is the comprehensive conferencing suite. The suite includes HD voice, online meetings, and video conferencing with up to 300 people. The Amazon Chime solution comes with the business phone system, meaning there is no need to purchase Amazon Chime separately.

SIP Trunking.

Session Initiation Protocol (SIP) trunking technology allows you to connect your traditional phone system to the Vonage Cloud. The benefits of SIP trunking include lower capital expenditure, no voice or data hardware systems, and it provides better scalability, call trafficking, and disaster management.

Mobile & Desktop App.

With the Vonage Business Cloud App, you can effortlessly connect and communicate with employees using a smartphone, laptop, or tablet device. Features include call flip, text messaging, mobile integrations, and more. The Vonage Business mobile app is compatible with Android and iOS devices.

Vonage Add-On Features:

Add-on Feature

Monthly Pricing

Spam Field

$2.99 /extension.

Business Inbox

$9.99 /virtual receptionist.

Geographic or Local Phone Number

$9.99

Main Company Number

$9.99

Toll-Free Numbers

$39.99

Virtual Mailbox

$4.99

Paperless Fax

$14.99

Vonage Visual Voicemail

$4.99 /extension.

Call Queue

$14.99 + $0.03 /min.

Company-Wide Call Recording

$49.99

On-Deman Call Recording

$4.99 /extension.

Receptionist Console

$24.99 /user extension.

Call Groups

$4.99

Call Monitoring

$49.99 /per account.

Conference Bridge

$14.99 + $0.03 /min.

Paging Group

$4.99 /group.

Vonage Support PLUS powered by Soluto™

$9.99 /user.

Vonage Business Solutions:

Nexmo - The Vonage API Platform.

To help exceed customers' expectations, the Nexmo API platform makes it easy to create a personalized, intuitive communication experience. The platform includes APIs for text messaging, phone number verification, video, chat, voice, and phone number insights. Nexmo communication APIs are used by popular companies like Snapchat, Uber, and Viber.

VonageReach.

Vonage offers a marketing automation platform with integrated texts, email marketing, autoresponder, social media integration, and cross-channel marketing. VonageReach allows you to get better leads, shorten sales cycles, develop automated drip campaigns, and strengthen customer relationships. An added bonus is their Smart Targeting feature, which lets businesses section off their target audiences based on buying behaviors, demographics, or location.

Business Phones & Accessories.

Vonage offers a wide selection of business phones and accessories for small to enterprise-sized businesses. Offering industry-leading names, including Polycom, Panasonic, and Yealink, all Vonage's business phones, and accessories are compatible with both the Business Cloud and Enterprise packages.

Integrations:

Software

Integration

Customer Relationship Management (CRM)

Salesforce, Zoho CRM, Bullhorn, Microsoft Dynamics, SugarCRM, Netsuite, HubSpot

Recruitment

JobDiva

Project Management

Slack

Asset Management

ConnectWise

Practice Management

Clio

Key Information:

Legal Name

Vonage Holdings Corp

Founder

Jeffrey Citron

Founding Date

May 01, 2000

Address

101 Crawfords Cnr Rd., Ste. 2416, 4th Fl., Bldg. 2, Holmdel, NJ 07733

Number of Employees

2500

Number of Customers

100000

Email

support@vonage.com

Telephone

1 (844) 365-9460

Website

https://www.vonage.com/

FAQs:

Does Vonage have cell phone service?

Yes. With a Vonage plan, you can make calls on two smartphones using your Vonage phone number, for no additional fee.

What countries can I call with Vonage?

With Vonage, you can make calls across the U.S., Canada, Brazil, United Kingdom, Kenya, India, Russia, Puerto Rico, Mexico, and more.

Is it free to call Dubai with Vonage?

It depends if you're calling another Vonage user. With the Vonage World® plan, you can call both landlines and cell phones in the UAE. However, it's only free if you call another Vonage user.

What does Vonage cost?

Vonage's pricing starts at $19.99 per line per month.

Does the Vonage app use cell phone minutes?

No, the Vonage mobile app allows users to connect to other Vonage Mobile app users worldwide for no extra fee.

Can you text using Vonage?

Yes, the Vonage mobile app allows you to send and receive text messages with your Vonage number.

What internet speed do I need for Vonage?

Vonage recommends a speed of 90 kbps for the best quality.

Will Vonage work with WiFi?

Yes, Vonage will work with WiFi. However, it only allows specific functions.

Can I have Vonage extensions without using a Vonage phone?

Vonage works best with Vonage devices, but you can use your mobile phone with the Vonage extensions app or another telephone that you already have to access a Vonage phone system.

How do I contact Vonage customer service?

The easiest way is to call Vonage phone service customer support at 1 (844) 365-9460.

How do I run a Vonage speed test?

You can run a Vonage speed test on your system to test the speed of your internet by going to speedtest.net. Remember, since Vonage is a VoIP phone system, the quality of the service will be affected by the speed of your internet connection.

Can I email Vonage business support if I have troubleshooting questions?

You can chat or submit an issue on businesssupport.vonage.com. The website also has a great knowledge base that can provide you with more information about Vonage business solutions.

Can I manage my Vonage business account with the Vonage business app?

You can call and receive calls on your Vonage number through the mobile app. There are some limited management features on the app, but major account changes can only be made through the online admin portal.

Does Vonage need a landline?

No. To use Vonage, you simply need a good internet connection. Because Vonage is not an internet service provider, you'll need to have your own broadband internet service.

Does Vonage have free international calling?

No, Vonage does not offer free international calling. However, you can make free calls to another Vonage user.