Updated 14th of February 2020
We changed the pricing to be more accurate, compared DialpadTalk to close competitors 8x8 and Comcast Business, and added more information about Dialpad's features.
Updated 21st of February 2020
Added links to news articles about Dialpad's expansion into the Australian market and their recently launched startup program for VCs and early-stage companies.
Pros and Cons:
- Excellent integration capabilities.
- 14-day free trial.
- 24/7 customer support.
- Mobile app.
- No hardware required.
- The Pro plan is free for 10 seats.
- Affordable plans.
- Poor interface.
- Call quality is diminished by a slow WiFi connection.
- 24/7 support is only available for some plans.
DialpadTalk is a comprehensive business phone system equipped with standard features like call forwarding, unlimited calling, auto attendant, voicemail greeting, business SMS, and much more.
Customers of DialpadTalk enjoy many advanced features, including seamless integration with popular applications like HubSpot, Okta, Slack, and Zapier. Compared to top-competitor 8x8, DialpadTalk's plans are more costly, starting at $20.00 per month, $8.00 more than 8x8's most basic plan. However, DialpadTalk is more affordable than popular choice RingCentral, offering similar features and quality for $9.00 cheaper.
- The Pro plan is free for life if you only require 10 seats.
- The Standard and Pro plans offer a 14-day free trial.
- Dialpad has a mobile app that compliments their Talk and UberConference products, allowing employees to be connected while away from the office.
- Provides excellent integration to help improve workflow, customer relationships, project management, and more.
While DialpadTalk may offer a wide selection of advanced features, most of them are only available on the more expensive plans. In addition, DialpadTalk may offer 24/7 support but this service is only available to Pro and Enterprise customers.
Customers of DialpadTalk are impressed with the many integration options, the 24/7 support, and selection of standard features. However, customer reviews on Capterra have highlighted Dialpad's poor interface and slow system.
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DialpadTalk vs 8x8:
8x8 offers an Express package for $12.00 per month that includes unlimited calling, HD voice, auto attendant, call forwarding, and more. For $20.00 per month, DialpadTalk offers similar features like unlimited calling, business text messages, call forwarding, and other call management tools.
DialpadTalk vs 8x8 Comparison:
Unlimited calling within the U.S. and Canada
DialpadTalk vs Comcast Business:
Comcast Business does not offer pricing on their website but their plans do include standard features like auto attendant, voicemail, call logs, and hold music. For similar features, including auto attendant, unlimited calling, business text message, DialpadTalk costs $20.00 per month.
DialpadTalk vs Comcast Business Comparison:
Unlimited calling within the U.S. and Canada
DialpadTalk Business Phone System Plans:
DialpadTalk's plans provide seamless integration and deployment, and is packed with features like business SMS, call routing, custom voicemail greeting, and more. With DialpadTalk, you can make high-quality VoIP calls from any device, using advanced features and internet protocol technology.
The DialpadTalk plan comes in three variations: Standard, Pro, and Enterprise. Both the Standard and Pro plan offer a 14-day free trial, and if you choose the Pro plan, you can get 10 seats free for life.
- The Standard plan has close to 40 features including unlimited calling in the U.S. and Canada, a customer voicemail greeting, unlimited business SMS and MMS, call forwarding, and call controls, to name a few.
- The Pro plan offers all the same features as the Standard plan, with the addition of voicemail transcription, hold queues, Salesforce integration, and automatic recording.
- The Enterprise plan is built for large-sized businesses and offers more than 50 standard and advanced features. These include audio snippets, HD video calling, faxing, and Service Level Agreements (SLA), among others. In addition, the Enterprise plan has all the features listed on the Standard plan.
You can find DialpadTalk's full pricing above.
- GSuite & O365 Integration.
- Multiple offices supported.
- Local and toll-free numbers.
- Unlimited SMS, MMS, and group texting in U.S. & Canada.
- Call forwarding.
- Call waiting.
- Voicemail greeting.
- Hold music.
- Real-time and voicemail transcription.
Other Products by DialpadTalk:
Dialpad offers a video conferencing solution called UberConference, which features powerful call controls, screen and file sharing, call recording, and analytics, among other features. UberConference works to simplify the sharing of documents and integrates well with platforms like Google Hangouts.
Business Communications Mobile App.
Dialpad's mobile app was designed for enterprise businesses, allowing employees to stay connected to the office from any location. With this app, employees can effortlessly place, receive, transfer, and record calls, send and receive messages, and much more. The mobile app is available for both Android and iOS devices, and comes with a 14-day free trial.
Mobile App Features:
- Call switching.
- Call transfer.
- Three-way calling.
- Business text messages.
- UberConference video meetings.
Customer Relationship Management (CRM)
Mobile Device Management
Customer Relationship Management (CRM)
Jan 01, 2011
100 California Street, Suite 500, San Francisco, CA 94111
Number of Employees
Number of Customers
News & Activity:
News or Activity
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How much does Dialpad cost?
Dialpad's monthly plans range between $20.00 to $30.00 per month. If you select to be billed annually, you can expect to pay between $15.00 and $25.00 per month.
Is Dialpad a VoIP?
Where is Dialpad located?
Dialpad is headquartered at 100 California Street, Suite 500, San Francisco, California.
Do I need a Dialpad download to get started with the software?
Yes. To use Dialpad on all of your devices, you will need to download the Dialpad app. You can download this from the bottom-right corner of Dialpad's website or the app store.
What are some alternatives to Dialpad?
What is the difference between Dialpad and RingCentral?
The features and prices of Dialpad and RingCentral are similar, but users find that Dialpad works best on a smaller scale, while RingCentral can be used for larger organizations and functions best when it is utilized across multiple departments.
Can our business purchase a Dialpad polycom?
Dialpad does not sell polycom phones, but you can use the Dialpad software with any polycom device. You can transfer calls to the polycom using the mobile app, and you can make Dialpad calls as long as the polycom is set up with an internet connection.
Are there any Dialpad integrations for sales software?
One of Dialpad's most popular features is its Salesforce integration. If you are already using the Salesforce CRM system, then you can sync it with Dialpad so that your sales team can import call data and keep better sales call records.
Is there a Dialpad fax function?
Yes. With the Dialpad Inc. digital fax function, you can send and receive fax messages online without a fax machine.
Is there a number I can use to phone Dialpad customer service directly?
Dialpad only offers phone support to Dialpad Pro customers. All other customers have access to 24/7 live chat support through their account.
Reviewed: Apr 19, 2018
Been a user of Dialpad for some time now. Excellent interface, easy to use and just seamless. My favorite feature is when I am on the phone with someone on my desktop and then I have to jet. I can just transfer it to my cellphone seamless. Just love love that. Keeps that sales call going and guess what I get the deal while heading to another one. There is a ton of data I can get on the person I am talking to with the integrations they have. We did leave Dialpad. Not that we did not like them but we got sold on what was told to us better integration. Guess what they did not cause we are back with Dialpad cause they are the best on the market. We spent a lot of money moving back and forth. We are staying for good. Support is amazing. If an issue comes up they have a rating system to say how the call was. You provide that quick feedback in like less than 15 mins you have a support ticket back from their team providing detail instructions how to prevent that issue from happening again. Just a SOLID app, solid team, and solid results it provides.
Reviewed: Oct 10, 2018
It really does not depend on the quality because the top tier alternatives like Dialpad, 8x8 and RingCentral all have excellent features and are affordable. The differences between them come down to who has to do the setup and administration, what phones you need or want to provide, and some features that appeal to you that others don't have.I’ve setup and used all the above mentioned products and I would recommend Dialpad for smaller offices, especially if there is a small or no IT staff to support the deployment and management of the system ongoing. If your deployment is larger or has international footprint, both 8x8 and RingCentral are a bit more expensive but provide support internationally.I’ve personally been impressed with the mobile-first, friendly approach of Dialpad. And they have really good support in my experience.
Reviewed: Oct 24, 2018
They gave me a 30 day free trial however it is limited. Cannot port a number over during the trial period so as a business it's impossible to gauge incoming calls. After we switched at any given time we had multiple support tickets open. All were problems that should have been addressed when we were fully on-boarded. Tried to call for support only to be told that the account I had only had email support and I would have to pay for phone support which is crap because the system never worked properly. We switched to another company about two weeks after we went live with dialpad. Canceled my account as soon as my number was ported out.
Reviewed: Apr 27, 2018
Features that are so hidden they can’t be found (try and transfer using the app - and you just get sent to a blank page, I think you need to enter coworkers first, but what’s the use of that when you have someone on hold??), and worst of all constant connectivity issues. Calls simply don’t go through. This was tested on android and Apple products, on mobile devices and desktop products. About half the calls will not connect. This company has great intentions but their software isn’t up to par yet.Oh, another issue that totally unacceptable: it pretends it’s dialing a phone by giving you a dial tone, but nothing is happening on the other side. We thought clients weren’t picking up for appointments, turns out their phones never rang!! Again, tested on a number of devices on super fast internet at various locations. Kinda sucks - I love the analytics page. I really wanted this to work.
Reviewed: Oct 31, 2018
I have been getting the run around for about 1 1/2 months. I have been trying to seek help regarding my phones not ringing for WEEKS. Which resulted in angry customers and loss in business. Don't even get me started in porting over the number which is an absolute nightmare. They have simply rejected porting over my number to another carrier. So here I am still with the same problem and possibly having to buy a new number. They will not help you if your only Tier 1. Don't even bother.