Dialpad Talk Reviews, Pricing Info, and FAQs
Learn more about the Dialpad Talk with customer reviews, ratings, pricing information, and frequently asked questions.
Updated on March 28th, 2022
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Dialpad Talk is a business phone system that uses VoIP technology to give businesses multiple lines and extensions. With Dialpad Talk, businesses of all sizes can have a professional phone system with call tracking, automated voice menus, conference calling, and more.
Updates:
Updated 21st of February 2020
Added links to news articles about Dialpad's expansion into the Australian market and their recently launched startup program for VCs and early-stage companies.
Updated 28th of March 2022
We updated Dialpad's pricing information.
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Pros and Cons:
Pros
- Excellent integration capabilities.
- 14-day free trial.
- 24/7 customer support.
- Mobile app.
- No hardware required.
- The Pro plan is free for 10 seats.
- Affordable plans.
Cons
- Poor interface.
- Call quality is diminished by a slow WiFi connection.
- 24/7 support is only available for some plans.
Review:
Dialpad Talk is a comprehensive business phone system equipped with standard features like call forwarding, unlimited calling, auto-attendant, voicemail greeting, business SMS, and much more.
Customers of Dialpad Talk enjoy many advanced features, including seamless integration with popular applications like HubSpot, Okta, Slack, and Zapier. Compared to top-competitor 8x8, Dialpad Talk's plans are more costly, starting at $20.00 per month, $8.00 more than 8x8's most basic plan. However, Dialpad Talk is more affordable than popular choice RingCentral, offering similar features and quality for $9.00 cheaper.
Highlights:
- The Pro plan is free for life if you only require 10 seats.
- The Standard and Pro plans offer a 14-day free trial.
- Dialpad has a mobile app that complements their Talk and Meetings (formerly UberConference) products, allowing employees to be connected while away from the office.
- Provides excellent integration to help improve workflow, customer relationships, project management, and more.
Shortcomings:
While Dialpad Talk may offer a wide selection of advanced features, most of them are only available on the more expensive plans. In addition, Dialpad Talk may offer 24/7 support but this service is only available to Pro and Enterprise customers.
Reputation:
No customer reviews can be found for Dialpad Talk at this time.
Pricing:
Plan Name | Monthly Pricing | Annual Pricing |
|---|---|---|
Standard | $20.00 /user. | $180.00 /user. |
Pro | $30.00 /user. | $300.00 /user. |
Enterprise | Contact for quote. | Contact for quote. |
Price Comparison:
Dialpad Talk vs 8x8:
8x8 offers an Express package for $15.00 per month that includes unlimited calling, HD voice, auto attendant, call forwarding, and more. For $20.00 per month, Dialpad Talk offers similar features like unlimited calling, business text messages, call forwarding, and other call management tools.
Dialpad Talk vs 8x8 Comparison:
Features | Dialpad Talk Standard | 8x8 Express |
|---|---|---|
Unlimited calling within the U.S. and Canada | Yes | Yes |
Call forwarding | Yes | Yes |
Auto Attendant | No | Yes |
HD voice | No | Yes |
Voicemail capabilities | Yes | Yes |
Presence detection | No | Yes |
Business SMS | Yes | Yes |
Call history | Yes | No |
Hold music | Yes | No |
Caller ID | No | Yes |
Dialpad Talk vs Comcast Business:
Comcast Business does not offer pricing on their website but their plans do include standard features like auto attendant, voicemail, call logs, and hold music. For similar features, including auto attendant, unlimited calling, business text message, Dialpad Talk costs $20.00 per month.
Dialpad Talk vs Comcast Business Comparison:
Features | Dialpad Talk Standard | Comcast Business |
|---|---|---|
Unlimited calling within the U.S. and Canada | Yes | Yes |
Call forwarding | Yes | Yes |
Auto attendant | No | Yes |
HD voice | No | No |
Voicemail capabilities | Yes | Yes |
Presence detection | No | No |
Business SMS | Yes | Yes |
Call history | Yes | Yes |
Hold music | Yes | Yes |
Caller ID | No | Yes |
Dialpad Talk Business Phone System Plans:
Dialpad Talk's plans provide seamless integration and deployment and are packed with features like business SMS, call routing, custom voicemail greeting, and more. With Dialpad Talk, you can make high-quality VoIP calls from any device, using advanced features and internet protocol technology.
The Dialpad Talk plan comes in three variations: Standard, Pro, and Enterprise. Both the Standard and Pro plans offer a 14-day free trial, and if you choose the Pro plan, you can get 10 seats free for life.
- The Standard plan has close to 40 features including unlimited calling in the U.S. and Canada, a customer voicemail greeting, unlimited business SMS and MMS, call forwarding, and call controls, to name a few.
- The Pro plan offers all the same features as the Standard plan, with the addition of voicemail transcription, hold queues, Salesforce integration, and automatic recording.
- The Enterprise plan is built for large-sized businesses and offers more than 50 standard and advanced features. These include audio snippets, HD video calling, faxing, and Service Level Agreements (SLA), among others. In addition, the Enterprise plan has all the features listed on the Standard plan.
You can find Dialpad Talk's full pricing above.
Additional Features:
- GSuite & O365 Integration.
- Multiple offices supported.
- Local and toll-free numbers.
- Unlimited SMS, MMS, and group texting in U.S. & Canada.
- Call forwarding.
- Call waiting.
- Voicemail greeting.
- Hold music.
- Faxing.
- Real-time and voicemail transcription.
Other Products by Dialpad:
Dialpad Meetings.
Dialpad offers a video conferencing solution called Dialpad Meetings (formerly UberConference) which features powerful call controls, screen and file sharing, and call recording, among other features. Dialpad Meetings works to simplify the sharing of documents and integrates with popular apps, including Google and Microsoft Calendar, Salesforce, and Slack.
Dialpad Meetings Review
View Dialpad Meetings's video conferencing software for your business. Includes comparisons to Zoom and GoToMeeting, pricing, and FAQs.
Jan 25, 2022
Business Communications Mobile App.
Dialpad's mobile app was designed for enterprise businesses, allowing employees to stay connected to the office from any location. With this app, employees can effortlessly place, receive, transfer, and record calls, send and receive messages, and much more. The mobile app is available for both Android and iOS devices, and comes with a 14-day free trial.
Mobile App Features:
- Call switching.
- Call transfer.
- Three-way calling.
- Business text messages.
- Dialpad Meetings.
Integrations:
Software | Integration |
|---|---|
Customer Relationship Management (CRM) | |
Project Management | |
Mobile Device Management | |
Customer Relationship Management (CRM) | |
Cloud Storage | |
Workflow Automation | ServiceNow |
Key Information:
Legal Name | Dialpad, Inc. |
Founder | |
Founding Date | Jan 01, 2011 |
Address | 100 California Street, Suite 500, San Francisco, CA 94111 |
Number of Employees | 400 |
Number of Customers | 55000 |
Telephone | |
Website |
News & Activity:
Date | News or Activity |
|---|---|
February 10, 2020 | |
August 2, 2019 | |
May 22, 2019 | |
April 10, 2019 | Dialpad Expands Channel Partner Program, Announces New Master Agents |
May 16, 2018 | Why Dialpad Spent Nearly $50 Million To Acquire Fellow Voice Startup TalkIQ |
July 17, 2018 | |
March 12, 2018 | Dialpad and Google Play Together with Hangouts Chat Integration |
FAQs:
How much does Dialpad Talk cost?
Dialpad Talk's monthly plans range between $20.00 to $30.00 per user per month. Discounted annual plans are also available.
Is Dialpad a VoIP?
Dialpad Talk is a business phone system that uses VoIP technology to give businesses multiple lines and extensions.
Where is Dialpad located?
Dialpad is headquartered in San Francisco, California.
Do I need a Dialpad download to get started with the software?
Yes. To use Dialpad on all of your devices, you will need to download the Dialpad app. You can download this from the bottom-right corner of Dialpad's website or the app store.
What are some alternatives to Dialpad Talk?
What is the difference between Dialpad Talk and RingCentral?
The features and prices of Dialpad Talk and RingCentral are similar, but users find that Dialpad Talk works best on a smaller scale, while RingCentral can be used for larger organizations and functions best when it is utilized across multiple departments.
Can our business purchase a Dialpad polycom?
Dialpad does not sell polycom phones, but you can use the Dialpad software with any polycom device. You can transfer calls to the polycom using the mobile app, and you can make Dialpad calls as long as the polycom is set up with an internet connection.
Are there any Dialpad integrations for sales software?
One of Dialpad's most popular features is its Salesforce integration. If you are already using the Salesforce CRM system, then you can sync it with Dialpad so that your sales team can import call data and keep better sales call records.
Is there a Dialpad fax function?
Yes. With the Dialpad Inc. digital fax function, you can send and receive fax messages online without a fax machine.
Is there a number I can use to phone Dialpad customer service directly?
Dialpad only offers phone support to Dialpad Pro customers. All other customers have access to 24/7 live chat support through their account.