DialpadTalk Reviews, Pricing Info, and FAQs

Learn more about the DialpadTalk phone system with customer reviews, ratings, pricing information and frequently asked questions.

Updated on July 2nd, 2020

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DialpadTalk is a business phone system that uses VoIP technology to give businesses multiple lines and extensions. With DialpadTalk, businesses of all sizes can have a professional phone system with call tracking, automated voice menus, conference calling and more.

Updates:

Updated 14th of February 2020

We changed the pricing to be more accurate, compared DialpadTalk to close competitors 8x8 and Comcast Business, and added more information about Dialpad's features.

Updated 21st of February 2020

Added links to news articles about Dialpad's expansion into the Australian market and their recently launched startup program for VCs and early-stage companies.

Also Consider

RingCentral Office

Full Featured Phone System, Fax, VoIP and More

Get a Quote

Free trail available.

No contract required.

Includes call recording, call logs, conferencing, and more.

Pros and Cons:

Pros

  • Excellent integration capabilities.
  • 14-day free trial.
  • 24/7 customer support.
  • Mobile app.
  • No hardware required.
  • The Pro plan is free for 10 seats.
  • Affordable plans.

Cons

  • Poor interface.
  • Call quality is diminished by a slow WiFi connection.
  • 24/7 support is only available for some plans.

Review:

DialpadTalk is a comprehensive business phone system equipped with standard features like call forwarding, unlimited calling, auto attendant, voicemail greeting, business SMS, and much more.

Customers of DialpadTalk enjoy many advanced features, including seamless integration with popular applications like HubSpot, Okta, Slack, and Zapier. Compared to top-competitor 8x8, DialpadTalk's plans are more costly, starting at $20.00 per month, $8.00 more than 8x8's most basic plan. However, DialpadTalk is more affordable than popular choice RingCentral, offering similar features and quality for $9.00 cheaper.

Highlights:

  • The Pro plan is free for life if you only require 10 seats.
  • The Standard and Pro plans offer a 14-day free trial.
  • Dialpad has a mobile app that compliments their Talk and UberConference products, allowing employees to be connected while away from the office.
  • Provides excellent integration to help improve workflow, customer relationships, project management, and more.

Shortcomings:

While DialpadTalk may offer a wide selection of advanced features, most of them are only available on the more expensive plans. In addition, DialpadTalk may offer 24/7 support but this service is only available to Pro and Enterprise customers.

Reputation:

Customers of DialpadTalk are impressed with the many integration options, the 24/7 support, and selection of standard features. However, customer reviews on Capterra have highlighted Dialpad's poor interface and slow system.

Pricing:

Plan Name

Monthly Pricing

Annual Pricing

Standard

$20.00

$180.00

Pro

$30.00

$300.00

Enterprise

Request a Quote

Request a Quote

Price Comparison:

DialpadTalk vs 8x8
DialpadTalk vs 8x8:

8x8 offers an Express package for $12.00 per month that includes unlimited calling, HD voice, auto attendant, call forwarding, and more. For $20.00 per month, DialpadTalk offers similar features like unlimited calling, business text messages, call forwarding, and other call management tools.

DialpadTalk vs 8x8 Comparison:

Features

DialpadTalk Standard

8x8 Express

Unlimited calling within the U.S. and Canada

Yes

Yes

Call forwarding

Yes

Yes

Auto Attendant

No

Yes

HD voice

No

Yes

Voicemail capabilities

Yes

Yes

Presence detection

No

Yes

Business SMS

Yes

Yes

Call history

Yes

No

Hold music

Yes

No

Caller ID

No

Yes

DialpadTalk vs Comcast Business
DialpadTalk vs Comcast Business:

Comcast Business does not offer pricing on their website but their plans do include standard features like auto attendant, voicemail, call logs, and hold music. For similar features, including auto attendant, unlimited calling, business text message, DialpadTalk costs $20.00 per month.

DialpadTalk vs Comcast Business Comparison:

Features

DialpadTalk Standard

Comcast Business

Unlimited calling within the U.S. and Canada

Yes

Yes

Call forwarding

Yes

Yes

Auto attendant

No

Yes

HD voice

No

No

Voicemail capabilities

Yes

Yes

Presence detection

No

No

Business SMS

Yes

Yes

Call history

Yes

Yes

Hold music

Yes

Yes

Caller ID

No

Yes

DialpadTalk Business Phone System Plans:

DialpadTalk's plans provide seamless integration and deployment, and is packed with features like business SMS, call routing, custom voicemail greeting, and more. With DialpadTalk, you can make high-quality VoIP calls from any device, using advanced features and internet protocol technology.

The DialpadTalk plan comes in three variations: Standard, Pro, and Enterprise. Both the Standard and Pro plan offer a 14-day free trial, and if you choose the Pro plan, you can get 10 seats free for life.

  • The Standard plan has close to 40 features including unlimited calling in the U.S. and Canada, a customer voicemail greeting, unlimited business SMS and MMS, call forwarding, and call controls, to name a few.
  • The Pro plan offers all the same features as the Standard plan, with the addition of voicemail transcription, hold queues, Salesforce integration, and automatic recording.
  • The Enterprise plan is built for large-sized businesses and offers more than 50 standard and advanced features. These include audio snippets, HD video calling, faxing, and Service Level Agreements (SLA), among others. In addition, the Enterprise plan has all the features listed on the Standard plan.

You can find DialpadTalk's full pricing above.

Additional Features:

  • GSuite & O365 Integration.
  • Multiple offices supported.
  • Local and toll-free numbers.
  • Unlimited SMS, MMS, and group texting in U.S. & Canada.
  • Call forwarding.
  • Call waiting.
  • Voicemail greeting.
  • Hold music.
  • Faxing.
  • Real-time and voicemail transcription.

Other Products by DialpadTalk:

UberConference.

Dialpad offers a video conferencing solution called UberConference, which features powerful call controls, screen and file sharing, call recording, and analytics, among other features. UberConference works to simplify the sharing of documents and integrates well with platforms like Google Hangouts.

Business Communications Mobile App.

Dialpad's mobile app was designed for enterprise businesses, allowing employees to stay connected to the office from any location. With this app, employees can effortlessly place, receive, transfer, and record calls, send and receive messages, and much more. The mobile app is available for both Android and iOS devices, and comes with a 14-day free trial.

Mobile App Features:

  • Call switching.
  • Call transfer.
  • Three-way calling.
  • Business text messages.
  • UberConference video meetings.

Integrations:

Software

Integration

Customer Relationship Management (CRM)

Salesforce

Project Management

Slack

Mobile Device Management

Okta

Customer Relationship Management (CRM)

HubSpot

Cloud Storage

Azure

Workflow Automation

ServiceNow

Key Information:

Legal Name

Dialpad, Inc.

Founder

Craig Walker

Founding Date

Jan 01, 2011

Address

100 California Street, Suite 500, San Francisco, CA 94111

Number of Employees

400

Number of Customers

55000

Email

support@dialpad.com

Telephone

+1 (415) 469-1690

Website

https://www.dialpad.com/

FAQs:

How much does Dialpad cost?

Dialpad's monthly plans range between $20.00 to $30.00 per month. If you select to be billed annually, you can expect to pay between $15.00 and $25.00 per month.

Is Dialpad a VoIP?

Dialpad is a business phone system that uses VoIP technology to give businesses multiple lines and extensions.

Where is Dialpad located?

Dialpad is headquartered at 100 California Street, Suite 500, San Francisco, California.

Do I need a Dialpad download to get started with the software?

Yes. To use Dialpad on all of your devices, you will need to download the Dialpad app. You can download this from the bottom-right corner of Dialpad's website or the app store.

What are some alternatives to Dialpad?

Dialpad vs RingCentral

What is the difference between Dialpad and RingCentral?

The features and prices of Dialpad and RingCentral are similar, but users find that Dialpad works best on a smaller scale, while RingCentral can be used for larger organizations and functions best when it is utilized across multiple departments.

Can our business purchase a Dialpad polycom?

Dialpad does not sell polycom phones, but you can use the Dialpad software with any polycom device. You can transfer calls to the polycom using the mobile app, and you can make Dialpad calls as long as the polycom is set up with an internet connection.

Are there any Dialpad integrations for sales software?

One of Dialpad's most popular features is its Salesforce integration. If you are already using the Salesforce CRM system, then you can sync it with Dialpad so that your sales team can import call data and keep better sales call records.

Is there a Dialpad fax function?

Yes. With the Dialpad Inc. digital fax function, you can send and receive fax messages online without a fax machine.

Is there a number I can use to phone Dialpad customer service directly?

Dialpad only offers phone support to Dialpad Pro customers. All other customers have access to 24/7 live chat support through their account.