Best Business VoIP Systems for 2018

Discover the best business VoIP phone systems and read ratings, pricing information and FAQs to find the right business internet phone for your organization.

6 min read • Last updated on October 16th, 2018

Business VoIP is a voice-over-internet-protocol phone system that can be used in an office to receive inbound calls and make outbound calls via the internet. The software for a VoIP system operates on a computer and can be used to gather information during a call.

Our Pick

Phone.com Professional Phone Service

Choice of local and toll free numbers with 40+ features.

Get Started for 20% Off

Best Business VoIP Systems:

Software

Average Customer Rating

Minimum Price

Phone.com

4.5/5

$9.99 /mo.

FreedomVoice

4.5/5

$9.95 /mo.

Citrix Grasshopper

3.5/5

$29.00 /mo.

Dialpad

4.3/5

$15.00 /mo.

Five9

4/5

Quote only.

Jive Voice

4.5/5

$19.95 /mo.

MegaPath

4/5

$19.95 /mo.

Nextiva

4.5/5

$34.95 /mo.

OnSIP

4.6/5

Free.

Ooma Office

4/5

$19.95 /mo.

RingByName

3.5/5

$24.95 /mo.

RingCentral

4.5/5

$19.99 /mo.

Vonage Business Cloud

4/5

$19.99 /mo.

Ytel

4.5/5

Quote only.

Business VoIP FAQs:

What is the price range for business VoIP solutions?

Business VoIP services can cost anywhere from $10.00 to $35.00 per agent per month. An enterprise VoIP business phone service for global businesses can cost $100 or more per agent per month.

Do most business VoIP providers install their phone system for you?

If you purchase a cloud-based business VoIP phone service, you can probably install the system yourself. However, if you're also purchasing hardware from business phone providers (like new phones and headsets), installation specialists might be required.

What is the best VoIP phone system for small business?

Nextiva and Ringcentral are both very popular small business VoIP solutions because they are easy to use and affordable - Nextiva starts at just $34.95 per agent per month and Ringcentral can be used for as little as $19.95 per agent per month.

Best Business Voip For Small Businesses
Best VoIP for Small Business:
  • Phone.com
  • FreedomVoice
  • Citrix Grasshopper.
  • Dialpad.
  • Five9.
  • Intermedia Unite.
  • Jive Voice.
  • MegaPath.
  • Nextiva.
  • NICE inContact.

Is there technical support for a VoIP phone system for business?

Yes, business VoIP service providers have customer support and technical support lines to help you whenever you run into an issue with your software. They are also a great resource if you have general questions about how to use your business VoIP systems.

Does my VoIP business phone have caller ID?

Many business phone service providers offer enhanced caller ID as an added feature. Unless this feature is included in the basic package, you may have to pay extra for it. Caller ID on a VoIP business system can tell you who is calling, what their number is and where they are calling from. It can also transfer this information directly into a call log for future reference.

What happens to our business internet phones if the internet service goes down?

Even the best business VoIP needs an internet connection in order to function, so a disruption in your internet service will temporarily disconnect your system. This is one significant downfall of using VoIP for small business operations. Make sure you have a strong and reliable internet connection to minimize the risk of downtime.

Best Voip Service For Business
Best VoIP Service for Business:
  • Phone.com.
  • OnSIP.
  • Ooma Office.
  • RingByName.
  • Ringcentral.
  • Vonage Business Cloud.
  • Ytel.

Is the call quality of VoIP systems for small business as good as a normal phone?

That really depends on what system you purchase. Most VoIP services for small business now maintain a call quality that is as good or better than a normal phone. According to many VoIP phone systems for small business reviews, customers on the other end of the phone can't even tell that the business is using a VoIP system.

Are there any small business VoIP providers that offer a month-to-month plan?

With MegaPath's phone system, you pay a small fee of only $19.95 per agent per month and there is no contract. That means you can pay by the month and cancel at any time if you aren't satisfied with the service.