Updated 24th of January 2023
Revised pricing to reflect both monthly and annual plans, and we updated the Key Information and News & Activity sections.
Pros and Cons:
- Offers powerful features.
- Easy to use.
- Complete communication suite designed specifically for contact centers.
- CRM software integration.
- Good customer service.
- Mobile and Desktop app.
- Poor internet connection may result in dropped calls.
- Long onboarding process.
- No screen sharing.
- Not the most affordable option.
Nextiva is a reliable VoIP provider with feature-rich plans and excellent network uptime. Ideal for businesses of all sizes, Nextiva's plans is specifically designed to scale your business and improve team communication.
Compared to competitors like Phone.com and RingCentral, Nextiva is the more costly option, with plans starting at $30.95 per month per user. However, Nextiva is equipped with many powerful features, making it the best fit for large-sized businesses. If you manage large call volumes, then Nextiva's Contact Center plan is the ideal choice, offering comprehensive enterprise services and CRM integration.
For a higher price, you receive reliable network strength and top-of-the-line features, such as real-time data, customer survey builder, call pop, call forwarding, unlimited calling, and much more. Nextiva also offers a Communication Suite that combines the power of VoIP phone systems and CRM.
Nextiva is more costly than its closest competitors. Users can expect to pay $123.80 per month for just four employees.
Customers of Nextiva have highlighted Nextiva's excellent customer service and ease of use. However, we found several reviews that mentioned the long and complicated onboarding process.
On Trustpilot, Nextiva received an average star rating of 3.3 out of 5 stars based on 1,105 user reviews. A handful of reviews noted personal issues with the company, including poor customer support and poor call recording function. But, the overwhelming majority of users were impressed with the quality of network service and customer service and technical teams.
*Pricing is based on 1-4 users. Pricing for between 5-100+ users are also available, which you can view on Nextiva's pricing page.
**Discounts are available on annual subscriptions.
Nextiva vs. RingCentral:
RingCentral is feature-packed with unlimited calling, HD voice, unlimited business SMS and MMS, and more for $32.99 per user per month. Nextiva offers a similar plan for $30.95 per month with advanced features like account and case notes, standard reports, unlimited calling and faxing, and more.
Nextiva vs. RingCentral Comparison:
Unlimited calling within the U.S. and Canada
Local or toll free number
Toll Free Minutes
Nextiva vs Phone.com:
Phone.com offers an unlimited plan for $14.99 per user per month but provides fewer features. The plan includes unlimited monthly minutes, 5,000 SMS messages, call forwarding, and more. Nextiva's Essential unlimited plan costs $30.95 but offers more features like standard reports, unlimited faxing, and auto attendant.
Nextiva vs Phone.com Comparison:
Unlimited calling within the U.S. and Canada
Local or toll free number
Read our article on the best business VoIP providers for a more detailed comparison between Nextiva, RingCentral, and Phone.com.
Nextiva Business VoIP Plans:
With the Nextiva business VoIP phone system, you have access to a host of standard features including unlimited calling, auto attendant, text messaging, and hold music, among other features.
Nextiva's Business VoIP plans include both standard and top-of-the-line phone system features, such as call recording, free online faxing, hold music, and much more. Nextiva promises a reliable and scalable network, with 99.999% uptime, 24/7.
The Nextiva small business VoIP plan comes in three variations: Essential, Professional, and Enterprise. All plans are limited to 100 users and are available on a month-to-month or contract basis.
The Essential plan is best suited for small businesses that require basic VoIP phone features, including unlimited calling, free number porting and local or toll-free numbers, auto attendant, and free online faxing, among other features.
The Professional plan includes all of the Basic plan's features, as well as text messaging, access to the Nextiva app, unlimited conference calls, and a professional recorded greeting.
The Enterprise plan is packed with standard and advanced features like call recording, voicemail-to-text delivery, and voice analytics. The Enterprise plan is also equipped with the Pro plan's features.
Why choose Nextiva for small business VoIP?
- Reliable network coverage with 99.999% uptime.
- Nextiva's plans are designed for all industries including insurance, hospitality, consulting firms, real estate, education, and more.
- Nextiva promises HD-quality VoIP.
- The small business plan is equipped with powerful features, including CRM integration and unlimited calling.
VoIP Voice Plan.
Nextiva also offers a VoIP plan built for businesses that require advanced Voice features. The phone system includes similar features as the VoIP for Small Business plan, with the addition of professionally recorded greetings and unlimited conference calls.
The Voice plan comes in two variations: Voice Pro Plus and Enterprise Voice. The plan is also available on a month-to-month or contract basis.
The Voice Pro Plus plan has all the standard VoIP features, such as unlimited calling, auto attendant, hold music, free online faxing, and one professionally recorded greeting.
The Enterprise Voice plan is very similar to the Voice Pro plan, including all the same features with the exception of call recording and three professionally recorded greetings.
VoIP Contact Center.
Nextiva introduced their VoIP call center phone system to help businesses better manage higher call volumes. Compared to a PBX phone service, a VoIP contact center solution is very different, running entirely over the internet.
With this VoIP system you can automate multichannel customer support, distribute calls based on business hours, and record, pause, or listen to customer interactions at any time.
The VoIP Contact Center plan comes in two variations: Call Center Pro and Call Center Enterprise. Neither plan requires setup fees.
The Call Center Pro plan requires no setup fees, unlimited call queues, interactive voice response (IVR), call recording, and intelligent call distribution.
The Call Center Enterprise plan is packed with all the same features as the pro plan, with the addition of queue management.
How does Nextiva's Contact Center solution work?
With the use of a internet connection, the Contact Center solution completes calls using Session Initiation Protocol (SIP), which helps to digitize calls. Nextiva's phone system will then route calls to the appropriate agent. For this system to work, you will need a solid internet connection, software installed on your computer, and a VoIP desk phone.
Nextiva Mobile App.
Nextiva introduced their mobile app to help businesses that require unified communication. Available for both Android and iOS users, the Nextiva app is accessible from any location and includes voice, video, instant messaging, and team presence services.
Both the iOS and Android app require specific licenses. These include a Pro or Enterprise Business Communication Suite license, an Office Pro Plus or Office Enterprise license, or the Nextiva App add-on is required to use the Nextiva App.
Nextiva Desktop App.
The Nextiva desktop app offers similar features to the mobile app. However, to access this desktop app, a Business Communication Pro or Enterprise license is required. With this app, you can effortlessly access account and features from your computer, tablet, or mobile device. The Nextiva desktop app supports Windows, macOS, iOS, and Android platforms.
The Suite has everything on a single platform for one price, combining Nextiva's VoIP phone service plans with Helpdesk and CRM integration. The Communication Suite includes call pop, access to the Nextiva mobile app, business analytics, call recording, text messaging, and video conferencing, among other features.
- HD Business Phone Service (VoIP).
- Business Text Messaging.
- Voice & Video Conferencing.
- Multi-Channel Support.
- Lead and Customer Tracking.
- Call Pop.
- Real-Time Data.
- Sentiment Analysis.
- Customer Journey Tracking.
- Custom Reports and Dashboards.
- Automated Post-Interaction Surveys.
- Custom Survey Builder.
- Post-Survey Logic.
Other Nextiva Products:
Sales & Helpdesk CRM.
With this software, you can manage accounts and contacts, communicate with teams effortlessly, and identify customer satisfication through surveys. Features include account alerts, workflow automation, chat transfer, email case routing, account history, and custom fields, among other features. Nextiva's all-in-one suite is a simple and reliable software that can help you manage the customer experience.
Benefits of the CRM Software:
- Email, phone, live chat, social media, & SMS.
- You can view all your customer engagement on one screen.
- Meet SLAs faster with canned responses.
- Manage agent workloads more efficiently and effectively.
- Have access to a self-service knowledge portal.
- A.I. powered sentiment score and account health.
Jan 01, 2006
9451 E. Vía de Ventura, Scottsdale, AZ 85256
Number of Employees
Number of Customers
News & Activity:
News or Activity
December 19, 2022
September 13, 2022
August 25, 2022
How much does Nextiva Business VoIP cost?
Nextiva's VoIP pricing ranges between $30.95 and $45.95 per user per month, depending on the service and billing period you choose.
Is Nextiva a VoIP?
Nextiva is a VoIP company that provides VoIP phone systems to businesses of all sizes. The company is based in Scottsdale, Arizona.
How does Nextiva fax work?
With Nextiva vFAX, you can send and receive faxes from your email. This makes it easy for your customer support team to fax information to clients right from their computers. All they need to do is use their Nextiva vFAX login when they are sending the email.
Can I still get remote support from Nextiva if I'm using the Nextiva app?
Yes. All you need to do is use your Nextiva login to sign on to the app and contact customer support. Alternatively, you can call Nextiva and ask for assistance at any time.
Do our Nextiva phones automatically come with Nextiva support?
If your office has a paid subscription to one of Nextiva's monthly plans for a business VoIP phone service, the customer support comes with it. Reviews of Nextiva Inc. suggest that the product has excellent support from a knowledgeable team if you ever have any questions.
What is the difference between Nextiva and RingCentral?
Nextiva and RingCentral are both popular business VoIP solutions, but Nextiva is slightly more affordable and boasts a robust support team that continually ranks above the competition.
Is there a Windows app for Nextiva?
The Nextiva app can be used with Windows, iOS, macOS, and Android. Visit nextiva.com for more information.
What is the fastest way to get in touch with Nextiva's remote support team?
If you go to remotesupport.nextiva.com you'll discover a Nextiva portal. This is a secure area where you can ask questions and find troubleshooting answers for your software.
What is Nextiva Recorder?
Nextiva Recorder is a tool that allows you to record phone calls. This can be useful for quality control and employee training.