Nextiva Business VoIP Plans

Compare Nextiva plans and pricing to competitors like Phone.com and RingCentral, learn about its features, and get answers to frequent questions.

Updated on February 18th, 2020

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Nextiva offers an on-premise and cloud-based business VoIP phone system. Created for businesses of all sizes, Nextiva's features include unlimited calling, auto attendant, free online faxing, call recording, and more.

Also Consider

RingCentral Office

VoIP, Phone System, Video Conferencing, Fax and more.

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Free trail available.

No contract required.

Get unlimited video meetings, conference calls, and phone calls.

Nextiva Pros and Cons:

Pros

  • Offers powerful features.
  • Easy to use.
  • Complete communication suite designed specifically for contact centers.
  • CRM software integration.
  • Good customer service.
  • Mobile and Desktop app.

Cons

  • Poor internet connection may result in dropped calls.
  • Long onboarding process.
  • No screen sharing.
  • Not the most affordable option.

Review:

Nextiva is a reliable VoIP provider with feature-rich plans and excellent network uptime. Ideal for businesses of all sizes, Nextiva's plans are specifically designed to scale your business and improve team communication.

Compared to competitors like Phone.com and RingCentral, Nextiva is the more expensive option, with plans starting at $35.00 per month per user. However, Nextiva is equipped with many powerful features, making it the best fit for large-sized businesses. If you manage large call volumes, then Nextiva's Contact Center plan is the ideal choice, offering comprehensive enterprise services and CRM integration.

Highlights:

For a higher price, you receive reliable network strength and top of the line features, such as real-time data, customer survey builder, call pop, call forwarding, unlimited calling, and much more. Nextiva also offers a Communication Suite that combines the power of VoIP phone systems and CRM.

Shortcomings:

Nextiva is more expensive than its closest competitors. Users can expect to pay $140.00 per month for just four employees, an entire $60.00 more expensive than RingCentral.

Reputation:

Customers of Nextiva have highlighted Nextiva's excellent customer service and ease of use. However, we found several reviews that mentioned the long and complicated onboarding process.

Pricing:

Plan Name

Starting Price

VoIP Small Business

$35.00 /mo. + per user

VoIP Voice

$37.95 /mo. + per user

VoIP Contact Center

$50.00 /mo. + per user

Business Phone System

$35.00 /mo. + per user

Price Comparison:

Nextiva vs. RingCentral
Nextiva vs. RingCentral:

RingCentral is feature-packed with unlimited calling, HD voice, unlimited business SMS and MMS, and more for just $19.99 per month. Nextiva also offers a similar plan for $35.00 per month with advanced features like account and case notes, standard reports, unlimited calling and faxing, and more.

Nextiva vs. RingCentral Comparison:

Features

Nextiva Basic

RingCentral Essentials

Unlimited calling within the U.S. and Canada

Yes

Yes

Local or toll free number

Yes

Yes

Business SMS

No

Yes

Auto attendant

Yes

No

Call forwading

No

No

HD voice

No

Yes

Voicemail

Yes

Yes

Caller ID

No

No

Reports

Yes

Yes

Faxing capabilities

Yes

No

Nextiva vs Phone.com
Nextiva vs Phone.com:

Phone.com offers an unlimited Base plan for $29.99 per month and provides less features. The plan includes unlimited monthly minutes, 5,000 SMS messages, call forwarding, and more. Nextiva's Basic unlimited plan cost $35.00 but offers more features like standard reports, unlimited faxing, and auto attendant.

Nextiva vs Phone.com Comparison:

Features

Nextiva Basic

Phone.com Base

Unlimited calling within the U.S. and Canada

Yes

Yes

Local or toll free number

Yes

Yes

Business SMS

Yes

Yes

Call forwarding

No

No

Faxing capabilities

Yes

Yes

Auto attendant

Yes

Yes

Hold music

No

Yes

Voicemail

Yes

Yes

Account management

Yes

Yes

Reports

Yes

No

Nextiva Business VoIP Plans:

VoIP for Small Business.

Nextiva's small business VoIP plan includes both standard and top of the line features, such as unlimited calling, auto attendant, free online faxing, hold music, and much more. Nextiva promises reliable and scalable network, with 99.999% uptime, 24/7.

The Nextiva small business VoIP plan comes in three variations: Basic, Pro, and Enterprise. All plans are limited to 100 users, and are available on a month-to-month or contract basis.

  • The Basic plan is best suited for small businesses that require basic VoIP phone features, including unlimited calling, free number porting and local or toll free number, auto attendant, and free online faxing, among other features.

  • The Pro plan includes all of the Basic plan's features, as well as text messaging, access to the Nextiva app, unlimited conference calls, and a professional recorded greeting.

  • The Enterprise plan is packed with standard and advanced features like call recording, voicemail to text delivery, and voice analytics. The Enterprise plan is also equipped with the Pro plan's features.

VoIP Small Business Pricing:

Plan Name

Month-to-Month

Contract

Basic

$35.00 /per user

$30.00 /per user

Pro

$38.00 /per user

$33.00 /per user

Enterprise

$55.00 /per user

$45.00 /per user

The pricing in the above table is for 1-4 users. If you wish to add more users, the price will vary.

Why choose Nextiva for small business VoIP?

  • Reliable network coverage with 99.999% uptime.
  • Nextiva's plans are designed for all industries including insurance, hospitality, consulting firms, real estate, education, and more.
  • Nextiva promises HD-quality VoIP.
  • The small business plan is equipped with powerful features, including CRM integration and unlimited calling.

VoIP Voice Plan.

Nextiva also offers a VoIP plan built for businesses that require advanced Voice features. The phone system includes similar features as the VoIP for Small Business plan, with the addition of professionally recorded greetings and unlimited conference calls.

The Voice plan comes in two variations: Voice Pro Plus and Enterprise Voice. The plan is also available on a month-to-month or contract basis.

  • The Voice Pro Plus plan has all the standard VoIP features, such as unlimited calling, auto attendant, hold music, free online faxing, and one professionally recorded greeting.

  • The Enterprise Voice plan is very similar to the Voice Pro plan, including all the same features with the exception of call recording and three professionally recorded greetings.

VoIP Voice Pricing:

Plan Name

Month-to-Month

Contract

Voice Pro Plus

$37.95 /per user

$33.95 /per user

Enterprise Voice

$44.95 /per user

$40.95 /per user

The pricing in the above table is for 1-4 users. If you wish to add more users, the price will vary.

VoIP Contact Center.

Nextiva introduced their VoIP call center phone system to help businesses better manage higher call volumes. Compared to a PBX phone service, a VoIP contact center solution is very different, running entirely over the internet.

With this VoIP system you can automate multichannel customer support, distribute calls based on business hours, and record, pause, or listen to customer interactions at any time.

The VoIP Contact Center plan comes in two variations: Call Center Pro and Call Center Enterprise. Both plans do not require any setup fees.

  • The Call Center Pro plan requires no setup fees, unlimited call queues, interactive voice response (IVR), call recording, and intelligent call distribution.

  • The Call Center Enterprise plan is packed with all the same features as the pro plan, with the addition of queue management.

VoIP Contact Center Pricing:

Plan Name

Monthly Pricing

Call Center Pro

$50.00 /per user

Call Center Enterprise

$100.00 /per user

How does Nextiva's Contact Center solution work?

With the use of a internet connection, the Contact Center solution completes calls using Session Initiation Protocol (SIP), which helps to digitize calls. Nextiva's phone system will then route calls to the appropriate agent. For this system to work, you will need a solid internet connection, software installed on your computer, and a VoIP desk phone.

Nextiva Business Phone System Plans:

With the Nextiva business phone system, you have access to a host of standard features also available on the VoIP plan. These include unlimited calling, auto attendant, text messaging, and hold music, among other features.

The Nextiva business phone system comes in three variations: Basic, Pro, and Enterprise. Users have the option of taking out a contract or paying month-to-month.

  • The Basic plan has free number porting, unlimited calling, free online faxing, and auto attendant.

  • The Pro plan is equipped with all the Basic plan's features, including unlimited conference calls, access to the Nextiva app, and a professionally recorded greeting.

  • The Enterprise plan includes all the same features as the Basic and Pro plan, with the addition of call recording and voice analytics.

Business Phone System Pricing:

Plan Name

Month-to-Month

Contract

Basic

$35.00 /per user

$30.00 /per user

Pro

$38.00 /per user

$33.00 /per user

Enterprise

$55.00 /per user

$45.00 /per user

Other Features:

Nextiva Mobile App.

Nextiva introduced their mobile app to help businesses that require unified communication. Available for both Android and iOS users, the Nextiva app is accessible from any location and includes voice, video, instant messaging, and team presence services.

Both the iOS and Android app require specific licenses. These include a Pro or Enterprise Business Communication Suite license, an Office Pro Plus or Office Enterprise license, or the Nextiva App add-on is required to use the Nextiva App.

Nextiva Desktop App.

The Nextiva desktop app offers similar features to the mobile app. However, to access this desktop app, a Business Communication Pro or Enterprise license is required. With this app, you can effortlessly access account and features from your computer, tablet, or mobile device. The Nextiva desktop app supports Windows, macOS, iOS, and Android platforms.

Where can I download the Nextiva Desktop App?

You can find the desktop app download links on the Nextiva website. For mobile or tablet versions, visit the Google Play Store or Apple App Store.

Communication Suite.

The Suite has everything on a single platform for one price, combining Nextiva's VoIP phone service plans with Helpdesk and CRM integration. The Communication Suite includes call pop, access to the Nextiva mobile app, business analytics, call recording, text messaging, and video conferencing, among other features.

All Features:

  • HD Business Phone Service (VoIP).
  • Business Text Messaging.
  • Voice & Video Conferencing.
  • Multi-Channel Support.
  • Lead and Customer Tracking.
  • SmartTopics.
  • Call Pop.
  • Real-Time Data.
  • Sentiment Analysis.
  • Customer Journey Tracking.
  • Custom Reports and Dashboards.
  • Automated Post-Interaction Surveys.
  • Custom Survey Builder.
  • Post-Survey Logic.

Other Nextiva Products:

Sales & Helpdesk CRM.

With this software, you can manage accounts and contacts, communicate with teams effortlessly, and identify customer satisfication through surveys. Features include account alerts, workflow automation, chat transfer, email case routing, account history, and custom fields, among other features. Nextiva's all-in-one suite is a simple and reliable software that can help you manage the customer experience.

CRM Software Pricing:

Plan Name

Monthly Price for 1–4 Users

Contract Price for 1–4 Users

Basic

$25.00 per user

$10.00 per user

Pro

$35.00 per user

$20.00 per user

Enterprise

$45.00 per user

$30.00 per user

Benefits of the CRM Software:

  • Email, phone, live chat, social media, & SMS.
  • You can view all your customer engagement on one screen.
  • Meet SLAs faster with canned responses.
  • Manage agent workloads more efficiently and effectively.
  • Have access to a self-service knowledge portal.
  • A.I. powered sentiment score and account health.

Key Information:

Legal Name

Nextiva

Founder

Thomas Gorny

Founding Date

Jan 01, 2006

Address

8800 East Chaparral Road, Suite 300, Scottsdale, AZ 85250

Number of Employees

1001

Number of Customers

99

Telephone

1 (800) 799-0600

Website

https://www.nextiva.com/

FAQs:

How much does Nextiva Business VoIP cost?

Nextiva's VoIP pricing ranges between $35.00 and $55.00 per month, depending on the service you choose. Nextiva also offers a Voice Pro plan, starting at $37.95 per month, per user.

Is Nextiva a VoIP?

Nextiva is a VoIP company that provides VoIP phone systems to businesses of all sizes. The company is based in Scottsdale, Arizona.

How does Nextiva fax work?

With Nextiva vFAX, you can send and receive faxes from your email. This makes it easy for your customer support team to fax information to clients right from their computers. All they need to do is use their Nextiva vFAX login when they are sending the email.

What are some alternatives to Nextiva?

Can I still get remote support from Nextiva if I'm using the Nextiva app?

Yes. All you need to do is use your Nextiva login to sign on to the app and contact customer support. Alternatively, you can call Nextiva and ask for assistance at any time.

Do our Nextiva phones automatically come with Nextiva support?

If your office has a paid subscription to one of Nextiva's monthly plans for a business VoIP phone service, the customer support comes with it. Reviews of Nextiva Inc. suggest that the product has excellent support from a knowledgeable team if you ever have any questions.

Nextiva vs RingCentral

What is the difference between Nextiva and RingCentral?

Nextiva and RingCentral are both popular business VoIP solutions, but Nextiva is slightly more affordable and boasts a robust support team that continually ranks above the competition.

Is there a Windows app for Nextiva?

The Nextiva app can be used with Windows, iOS, macOS, and Android. Visit nextiva.com for more information.

What is the fastest way to get in touch with Nextiva's remote support team?

If you go to remotesupport.nextiva.com you'll discover a Nextiva portal. This is a secure area where you can ask questions and find troubleshooting answers for your software.

What is Nextiva Recorder?

Nextiva Recorder is a tool that allows you to record phone calls. This can be useful for quality control and employee training.

Customer Reviews:

Ryan Petersen

Reviewed: Dec 14, 2012

Source: Quora

Nextiva offers a really solid phone service. The customer support especially is top notch, and the price is affordable.

salvadorrodriguez

Reviewed: Dec 24, 2014

Source: Spiceworks

I am an IT manager and I highly recommend Nextiva to everyone who wants to save money on business phone costs or who wants to create the appearance of a large professional company. The systems are truly state-of-the-art and they provide fantastic additional features to give a customer plenty options. I really like Nextiva and am glad that I chose them years ago.

Harry Schultz

Reviewed: Mar 30, 2018

Source: Quora

Nextiva is one of the largest VoIP service providers in the market today. They have good products for small to medium sized businesses, all the way up to custom enterprize solutions. If you’re operating a small business of any kind and considering upgrading your phone system to a VoIP system, then Nextiva is a solid choice and will provide all the necessary functionality to support your business. Nextiva is rated very highly due to the quality and pricing of their standard package which really makes it easy to transition into VoIP without any hassle and without exorbitant costs.

Each1teach1x27

Reviewed: Jan 31, 2018

Source: Reddit

Nextiva specifically has great support and I think you may be able to snag some new free phones as well.