Phone.com Reviews

Compare Phone.com to competitors such as FreedomVoice and Nextiva, get pricing info, customer reviews, and a detailed features guide.

Updated on September 1st, 2020

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Phone.com is a VoIP business phone service for small businesses. The self-service cloud platform provides a complete suite of communication services at an affordable price.

Updates:

Updated 12th of February 2020

Added new Phone.com plans and pricing, compared Phone.com with top competitors, and included all business solutions offered by Phone.com.

Special Offer

20% Off Phone.com for 3 Months

Choice of local and toll free numbers with 40+ features.

Claim Offer

Phone.com Pros and Cons:

Pros

  • Highly customizable plans.
  • Wide range of add-ons available.
  • Affordable pricing.
  • Great call quality.
  • Provides professional services like Live Reception and Advanced Transcription.
  • Mobile app.

Cons

  • Advanced features like video conferencing and analytics cost extra.
  • Minute bundles are only suited for small businesses.
  • Outdated interface.

Review:

Phone.com is a highly customizable and cost-effective VoIP service provider, offering standard features like account management, premium hold music, call forwarding, unlimited calling, and business SMS, among others.

For businesses that require advanced features and services like transcription, video conferencing, call analytics, and faxing, Phone.com offers this and so much more. For an affordable price of $29.99 per month, an entire $5.00 cheaper than competitor Nextiva, Phone.com can help improve communication between colleagues, business partners, and customers.

Highlights:

Phone.com's plans are flexible and customizable. Designed to grow with your business, the plans include a host of reliable features for businesses small and large. Phone.com also offers minute-by-minute plans for solo entrepreneurs looking to save money.

Shortcomings:

While Phone.com does offer a range of affordable plans, their minute-by-minute plans are not suited for large-sized businesses. For more advanced features, you also have to pay an additional fee, which may result in high monthly costs.

Reputation:

Customers are impressed with Phone.com's affordable and feature-rich plans. However, we did find several reviews that highlighted Phone.com's outdated interface for tools like video conferencing and their mobile app.

Pricing:

Plan Name

Starting Price

Base (Pay-per-Minute)

$12.99 /mo. /user

Base Unlimited Minutes

$29.99 /mo. /user

Price Comparison:

Phone.com vs Nextiva
Phone.com vs Nextiva:

Nextiva offers an unlimited business plan for $35.00 per month, with features like business SMS, unlimited calling, auto attendant, and standard reports. Phone.com's most basic unlimited plan starts at $29.99 and offers similar features like voicemail, unlimited calling, business SMS, and account management.

Phone.com vs Nextiva Comparison:

Features

Phone.com Base

Nextiva Basic

Unlimited calling within the U.S. and Canada

Yes

Yes

Local or toll free number

Yes

Yes

Business SMS

Yes

Yes

Call forwarding

No

No

Faxing capabilities

Yes

Yes

Auto attendant

Yes

Yes

Hold music

Yes

No

Voicemail

Yes

Yes

Account management

Yes

Yes

Reports

No

Yes

Phone.com vs RingCentral
Phone.com vs RingCentral:

RingCentral's Standard plan costs $49.99 per user, per month, and includes video meetings, 1,000 toll-free minutes, and unlimited business SMS. Phone.com's Base is $30.00 more affordable than RingCentral, but the plan comes with less advanced features.

Phone.com vs RingCentral Comparison:

Features

Phone.com Base

RingCentral Standard

Unlimited calling within the U.S. and Canada

Yes

Yes

Local or toll free number

Yes

Yes

Business SMS

5,000 SMS /mo.

Unlimited

Call forwarding

Yes

Yes

Faxing capabilities

Yes

Yes

Auto attendant

Yes

Yes

Hold music

No

No

Voicemail

Yes

Yes

Account management

Yes

Yes

Reports

No

Yes

Take a look at our article on the best business VoIP providers for a more detailed package comparison between Phone.com, RingCentral, and Nextiva.

Phone.com Business VoIP Plans:

Phone.com offers a cloud-based communication solution that is hardware-free and hassle-free. With this system, businesses can make phone calls using a VoIP system, which digitizes calls with the help of an internet connection. All Phone.com's VoIP plans are equipped with features such as auto attendant, unlimited calling, account management, business SMS, and much more.

Benefits of Phone.com's Phone System:

  • No contracts required.
  • Unlimited number of extensions.
  • Add phones to any plan.
  • Add or remove features and services anytime.

Phone.com has two payment plans available: Pay-per-Minute and Unlimited. Each plan has its own set of features and services, and are specifically designed for different business communication needs.

Pay-per-Minute Plans.

The pay-per-minute plan was created to give customers the flexibility of a low monthly price for their business or personal use. This option is ideal for entrepreneurs running a one-man show or startup business.

The pay-per-minute plan comes in three variations: Base, Plus, and Pro. All plans include powerful features like auto attendant, fax to email, account management, HD conferencing, and call screening, among others.

  • The Base plan provides 300 monthly minutes, unlimited user extensions, one local or toll-free number, 5,000 SMS messages, and more.
  • The Plus plan has everything in the Base plan, plus automated voicemail to text, hold music, and more. The Plus plan also offers improved services like 500 monthly minutes, two local or toll-free numbers, and 10,000 SMS messages.
  • The Pro plan is one of the more comprehensive plans and features everything in the Plus plan, with the addition of call analytics, 300 call recording minutes, HD video conferencing, and more. In addition, you will receive 1,000 monthly minutes, 3 local or toll-free numbers, and 20,000 SMS messages.

Pay-per-Minute Pricing:

Plan Name

Monthly Pricing

Annual Pricing

Base

$12.99

$119.88

Plus

$19.99

$179.88

Pro

$39.99

$359.88

Unlimited Plans.

The Unlimited plans were specifically designed for the growing business, offering services that are both highly adaptable and customizable. The Unlimited plans are best suited for small to large-sized businesses.

The unlimited plan comes in three variations: Base, Plus, and Pro. All plans are equipped with standard features and services, including unlimited monthly minutes, account management, business SMS messages, and more.

  • The Base plan comes with unlimited monthly minutes, unlimited user extensions, one local or toll-free number, 5,000 SMS messages, plus 300 bonus minutes.
  • The Plus plan offers all the Base plan's features, with the addition of 10,000 SMS messages, two local or toll-free numbers, as well as 500 bonus minutes. Other features include call forwarding and hold music.
  • The Pro plan is Phone.com's top of the line choice, offering all the features provided in the Plus plan. In addition, users can make use of unlimited minutes, three local or toll-free numbers, 20,000 SMS messages, and 1,000 bonus minutes.

Unlimited Pricing:

Plan Name

Monthly Pricing

Annual Pricing

Base

$29.99

$299.88

Plus

$37.99

$395.88

Pro

$59.99

$599.88

Add to Your System:

Phone.com offers many flexible options that allow you to create a personal phone system plan that is ideal for your business's communication needs. With this feature, you can add phones, services, phone numbers, minutes, and more.

Additional Features Pricing:

Add On

Pricing

Includes

Phones

$4.99 /mo. /device

This refers to IP desk phones, analog phones, mobile phones, tablets, or any Mac or PC with the Communicator softphone.

Phone Numbers

$4.99 /mo. /device

Local, toll-free, international, and custom phone numbers.

Additional Minute Bundles

$18.50 - $725.00

The pricing depends on the amount of additional minutes you require. You can add between 500 and 25,000 minutes.

Unlimited Minutes

$23.99 /mo. /extension

This pricing depends on the number of additional extensions you require and are subject to fair use restrictions.

Global Numbers

Starting at $4.99 /mo.

Your international customers will be able to dial your number and you won't be overcharged. For Premium countries, it will cost $14.99 per month.

Call Recording

$4.95 - $14.95 /mo.

Your pricing depends on the amount of call recording minutes you need. Phone.com offers 300 or 1,000 call recording minutes.

Caller Analytics

$3.99 /mo.

Includes analytics on caller breakdowns, demographics, social profiles, and mobile carriers.

Premium Hold Music

$0.99 /mo. /per account

Includes music by popular artists like The Beatles, Michael Jackson, Bob Marley, Jay Z, and more

Human Transcription

$0.25 /voicemail.

Once your voicemail is transcribed by real people, you will receive the transcription via email, SMS, or both.

Automated Transcription

$1.50 /mo. /extension

Once your voicemail is transcribed automatically, the system will send you the transcription via email or text message. Also includes forwarding capabilities.

Professional Recordings

Starting at $79.00

Make use of experienced voice-over professionals to record your own high quality prompts, hold messages, greetings, and more.

Other Products by Phone.com:

Phone.com Mobile App.

The Phone.com mobile app effortlessly turns your smartphone into a fully integrated extension. With the mobile app, you can manage and access all your Phone.com services, and use your data or Wi-Fi connection to make and receive business calls.

The Phone.com mobile app is available for both Android and iOS devices.

Live Receptionist.

For businesses with high call volumes, multiple extensions to transfer, and appointments to book, the Live Receptionist service is the ideal fit. With this service, you will have US-based professionals answering all your calls, ultimately guiding customers to the the proper extension or services.

Your personal live Receptionist is available Monday to Sunday between 8 AM EST to 9 PM EST, and are able to adapt to all businesses in every industry, including medical, health, beauty, and more.

Live Receptionist Pricing:

Plan

Pricing

50 Minutes

$90.00

100 Minutes

$140.00

200 Minutes

$220.00

Live Receptionist Capabilities:

  • Answering phone calls in your company name using scripted responses.
  • Taking messages and sending to email or SMS.
  • Call forwarding and screening.
  • Attended Transfer, Cold Transfer, Send to Voicemail.
  • Appointment scheduling using Appointedd Simple.

Video Conferencing:

Phone.com offers a web-based video conferencing tool that helps seamlessly bridge the gap between phone and computer-based audio. Designed as an add-on to regular calls or conference calls, the application allows meetings with up to 25 people and includes all existing and new extensions. In addition, you can add another 200 participants to your meeting using the telephone feature.

Pricing: The video conferencing application is available for $20.00 per month.

The Advantages of Video Conferencing with Phone.com:

  • Easy team collaboration tool.
  • HD video and audio built in.
  • Compatible with any PC, Mac or Linux computer capable of running the latest version of the Chrome or Firefox browsers.
  • Use one simple link.

Integrations:

For increased employee productivity and personalized customer interactions, Phone.com offers a wide selection of integrations. Combine the services and features of Phone.com with the applications your business uses every day.

Integration

Software

AllProWebTools

Customer Relationship Management (CRM)

Zoho CRM

Customer Relationship Management (CRM)

Basecamp

Project Management

Salesforce

Customer Relationship Management (CRM)

Comm100

Live Chat

Harvest

Time Tracking

Huddle

Virtual Data Room

Key Information:

Legal Name

Phone.com Inc.

Founder

Ari Rabban

Founding Date

Dec 01, 2007

Address

625 Broad Street, Suite 240, Newark, NJ 07102

Number of Employees

100

Number of Customers

35000

Email

support@phone.com

Telephone

1 (800) 998-7087

Website

https://www.phone.com/

FAQs:

What is Phone.com?

Phone.com is an online phone service for business. Features include high-definition voice calls, conferencing, call recording, text messaging, and Phone.com fax.

What is Phone.com's price range?

Phone.com's pricing ranges from $12.99 to $59.99 per month depending on the number of employees you have and your communication needs.

Is there a Phone.com API?

Yes. The Phone.com API, known as "Phoenix," allows you to manage your account without having to log into the Phone.com control panel. Read more on the website.

Phone.com

Is there a Phone.com coupon code?

To get 20% off the first 3 months of any plan, type in VANITY20 when you check out via the online Phone.com platform.

Phone.com vs RingCentral; which is the best company phone service for my business?

Phone.com and RingCentral are both popular VoIP business phone systems with similar functionality and features. Phone.com allows you to choose between a pay-per-minute or unlimited plan, while RingCentral only offers four tiers priced per employee.

Where can I read Phone.com reviews?

You can read what customers have to say below.