Phone.com
Compare Phone.com to competitors such as FreedomVoice and Nextiva, get pricing info, customer reviews, and a detailed features guide.
Updated on September 20th, 2023
The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more
Updates:
Updated 24th of January 2023
Updated pricing to reflect new packages and added an "At-a-Glance" table.
Updated 12th of February 2020
Added new Phone.com plans and pricing, compared Phone.com with top competitors, and included all business solutions offered by Phone.com.
Phone.com is a VoIP business phone service for small businesses. The self-service cloud platform provides a complete suite of communication services at an affordable price.
Special Offer
At-a-Glance:
Feature | Phone.com |
|---|---|
Starting price | From $14.99 /user /mo. |
Free trial | x |
Unlimited calling | ✓ |
Live receptionist | ✓ |
Mobile app | ✓ |
Video calling | ✓ |
Customer support | Phone, email, and live chat. |
Review:
Phone.com is a highly customizable and cost-effective VoIP service provider, offering standard features like account management, premium-hold music, call forwarding, unlimited calling, and business SMS, among others.
For businesses that require advanced features and services like transcription, video conferencing, call analytics, and faxing, Phone.com offers this and so much more. For an affordable price of $29.99 per month, an entire $5.00 cheaper than competitor Nextiva, Phone.com can help improve communication between colleagues, business partners, and customers.
Pros:
- Phone.com's plans are flexible and customizable.
- Designed to grow alongside your business, the plans include a host of reliable features for businesses small and large.
- Phone.com also offers minute-by-minute plans for solo entrepreneurs looking to save money.
- There is a wide range of add-ons available.
- The platform provides professional services like Live Reception and Advanced Transcription.
- Phone.com also offers a mobile app for customers on the go.
Cons:
- While Phone.com does offer a range of affordable plans, their minute-by-minute plans are not suited for large-sized businesses.
- For more advanced features, you also have to pay an additional fee, which may result in high monthly costs.
Reputation:
Customers are impressed with Phone.com's affordable and feature-rich plans. However, we did find several reviews that highlighted Phone.com's outdated interface for tools like video conferencing and their mobile app.
Pricing:
Plan | Monthly Pricing* |
|---|---|
Basic Users | $14.99 /user. |
Pro Users | $19.99 /user. |
Plus Users | $29.99 /user. |
*Discounts are available on annual subscriptions.
Phone.com vs Nextiva:
Nextiva offers an unlimited business plan for $35.95 per user per month, with features like business SMS, unlimited calling, auto-attendant, and standard reports. Phone.com's most basic unlimited plan starts at $14.99 and offers similar features like voicemail, unlimited calling, business SMS, and account management.
Phone.com vs Nextiva Comparison:
Features | Phone.com Basic | Nextiva Basic |
|---|---|---|
Unlimited calling within the U.S. and Canada | Yes | Yes |
Local or toll free number | Yes | Yes |
Business SMS | Yes | Yes |
Call forwarding | No | No |
Faxing capabilities | Yes | Yes |
Auto attendant | Yes | Yes |
Hold music | Yes | No |
Voicemail | Yes | Yes |
Account management | Yes | Yes |
Reports | No | Yes |
Phone.com vs RingCentral:
RingCentral's Standard plan costs $32.99 per user per month, and includes video meetings, 1,000 toll-free minutes, and unlimited business SMS. Phone.com's basic price is more affordable than RingCentral, but the plan comes with less advanced features.
Phone.com vs RingCentral Comparison:
Features | Phone.com Basic | RingCentral Standard |
|---|---|---|
Unlimited calling within the U.S. and Canada | Yes | Yes |
Local or toll free number | Yes | Yes |
Business SMS | 5,000 SMS /mo. | Unlimited |
Call forwarding | Yes | Yes |
Faxing capabilities | Yes | Yes |
Auto attendant | Yes | Yes |
Hold music | No | No |
Voicemail | Yes | Yes |
Account management | Yes | Yes |
Reports | No | Yes |
Take a look at our article on the best business VoIP providers for a more detailed package comparison between Phone.com, RingCentral, and Nextiva.
Phone.com Business VoIP Plans:
Phone.com offers a cloud-based communication solution that is hardware-free and hassle-free. With this system, businesses can make phone calls using a VoIP system, which digitizes calls with the help of an internet connection. All Phone.com's VoIP plans are equipped with features such as auto attendant, unlimited calling, account management, business SMS, and much more.
Benefits of Phone.com's Phone System:
- No contracts required.
- Unlimited number of extensions.
- Add phones to any plan.
- Add or remove features and services anytime.
Add to Your System:
Phone.com offers many flexible options that allow you to create a personal phone system plan that is ideal for your business's communication needs. With this feature, you can add phones, services, phone numbers, minutes, and more.
Additional Features Pricing:
Add On | Pricing | Includes |
|---|---|---|
IP Phone Connection | $4.99 /device /mo. | This refers to IP desk phones, analog phones, mobile phones, tablets, or any Mac or PC with the Communicator softphone. |
Phone Numbers | $4.99 /device /mo. | Local, toll-free, international, and custom phone numbers. |
Additional Minute Bundles | $18.50 - $725.00 | The pricing depends on the amount of additional minutes you require. You can add between 500 and 25,000 minutes. |
Unlimited Minutes | $23.99 /extension /mo. | This pricing depends on the number of additional extensions you require and are subject to fair use restrictions. |
Global Numbers | From $4.99 /mo. | Your international customers will be able to dial your number and you won't be overcharged. For Premium countries, it will cost $14.99 per month. |
Call Recording | From $8.00 /user /mo. | Your pricing depends on the amount of call recording minutes you need. Phone.com offers 300 or 1,000 call recording minutes. |
Caller Analytics | $3.99 /mo. | Includes analytics on caller breakdowns, demographics, social profiles, and mobile carriers. |
Premium Hold Music | $2.99 /per account /mo. | Includes music by popular artists like The Beatles, Michael Jackson, Bob Marley, Jay Z, and more |
Human Transcription | $0.25 /voicemail. | Once your voicemail is transcribed by real people, you will receive the transcription via email, SMS, or both. |
Automated Transcription | $1.50 /extension /mo. | Once your voicemail is transcribed automatically, the system will send you the transcription via email or text message. Also includes forwarding capabilities. |
Professional Recordings | From $79.00 | Make use of experienced voice-over professionals to record your own high quality prompts, hold messages, greetings, and more. |
Other Products by Phone.com:
Phone.com Mobile App.
The Phone.com mobile app effortlessly turns your smartphone into a fully integrated extension. With the mobile app, you can manage and access all your Phone.com services, and use your data or Wi-Fi connection to make and receive business calls.
The Phone.com mobile app is available for both Android and iOS devices.
Live Receptionist.
For businesses with high call volumes, multiple extensions to transfer, and appointments to book, the Live Receptionist service is the ideal fit. With this service, you will have US-based professionals answering all your calls, ultimately guiding customers to the the proper extension or services.
Your personal live Receptionist is available Monday to Sunday between 8 AM EST to 9 PM EST, and are able to adapt to all businesses in every industry, including medical, health, beauty, and more.
Live Receptionist Pricing:
Number of Minutes | Monthly Pricing |
|---|---|
50 | $90.00 |
100 | $140.00 |
200 | $220.00 |
350 | $400.00 |
500 | $550.00 |
750 | $800.00 |
1,000 | $1,000.00 |
Live Receptionist Capabilities:
- Answering phone calls in your company name using scripted responses.
- Taking messages and sending to email or SMS.
- Call forwarding and screening.
- Attended Transfer, Cold Transfer, Send to Voicemail.
- Appointment scheduling using Appointedd Simple.
Video Conferencing:
Phone.com offers a web-based video conferencing tool that helps seamlessly bridge the gap between phone and computer-based audio. Designed as an add-on to regular calls or conference calls, the application allows meetings with up to 25 people and includes all existing and new extensions. In addition, you can add another 200 participants to your meeting using the telephone feature.
Pricing: Video conferencing is included with each Phone.com plan. There are no per-minute fees.
The Advantages of Video Conferencing with Phone.com:
- Easy team collaboration tool.
- HD video and audio built in.
- Compatible with any PC, Mac or Linux computer capable of running the latest version of the Chrome or Firefox browsers.
- Use one simple link.
Integrations:
For increased employee productivity and personalized customer interactions, Phone.com offers a wide selection of integrations. Combine the services and features of Phone.com with the applications your business uses every day.
Most Popular Phone.com Integrations:
Integration | Software |
|---|---|
Customer Relationship Management (CRM) | |
Customer Relationship Management (CRM) | |
Project Management | |
Customer Relationship Management (CRM) | |
Comm100 | Live Chat |
Harvest | Time Tracking |
Huddle | Virtual Data Room |
Key Information:
Legal Name | Phone.com Inc. |
Founder | |
Founding Date | Dec 01, 2007 |
Address | 625 Broad St., Ste. 240, Newark, NJ 07102 |
Number of Employees | 100 |
Number of Customers | 35000 |
Telephone | |
Website |
News & Activity:
Date | News or Activity |
|---|---|
October 26, 2022 | Phone.com Receives 2022 TMCnet Teleworking Solutions Excellence Award |
September 6, 2022 | |
July 12, 2022 | Phone.com Receives 2022 Unified Communications Product of the Year Award |
FAQs:
What is Phone.com?
Phone.com is an online phone service for business. Features include high-definition voice calls, conferencing, call recording, text messaging, and Phone.com fax.
What is Phone.com's price range?
Phone.com's pricing ranges from $14.99 to $29.99 per user per month, depending on the number of employees you have and the billing period you choose.
Is there a Phone.com API?
Yes. The Phone.com API, known as "Phoenix," allows you to manage your account without having to log into the Phone.com control panel. Read more on the website.
Phone.com vs RingCentral; which is the best company phone service for my business?
Phone.com and RingCentral are both popular VoIP business phone systems with similar functionality and features. Phone.com allows you to choose between a pay-per-minute or unlimited plan, while RingCentral only offers four tiers priced per employee.