Best PBX Phone Systems for 2019

Discover the best PBX phone systems for small businesses. Includes pricing, rankings, and frequently asked questions.

Updated on July 19th, 2019

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A PBX phone system is a private phone system that is used within a company. PBX stands for Private Branch Exchange. PBX systems use local or hosted servers to create private phone networks that communicate with each other, or with outside callers.

Many businesses use PBX phone systems because they are secure and very affordable in comparison to other telephone configurations.

Below is a list of the best PBX phone systems for small businesses.

Our Pick

RingCentral Office

Full Featured Phone System, Fax, VoIP and More

Get a Quote

Free trail available.

No contract required.

Includes call recording, call logs, conferencing, and more.

Best PBX Phone Systems:

Our Rank

PBX System

Starting Price

1.

RingCentral.

$12.99

2.

8x8

$25.00

3.

Avaya

$25.00

4.

Dialpad

$15.00

5.

Digium

$12.99

6.

eVoice

$12.99

7.

FluentStream

$20.00

8.

FreedomVoice

$9.95

9.

Grasshopper

$24.00

10.

Jive

$19.95

11.

Comcast Business

$29.95

Standard PBX Phone System Features:

Call recording.

Calls can be recorded and saved for playback at a later date. This is often useful in customer service and training environments.

Call forwarding.

Automatically forward incoming calls to another phone line within or outside of the network.

Caller ID.

The system gathers information about incoming calls and displays the number and name if it is available.

Conference calling.

A connection can be formed between three or more numbers to start a conference call.

Extension dialing.

Other lines within the PBX network can be dialed using an extension number instead of a full phone number.

Types of PBX Phone Systems:

Name

Description

Traditional PBX

Uses physical hardware that is hardwired to a landline.

IP PBX

Uses VoIP technology to make phone connections digitally. Still requires PBX hardware.

Hosted PBX

Creates digital connections through a VoIP service. Hosted by a third party, so no hardware is necessary.

Virtual PBX

Similar to a hosted PBX, but with limited features.

Final Thoughts:

A PBX phone system can enhance your business's communications and save you money in the process.

To learn more about business phone systems, check out Top 19 Business Phone Systems for Small Business.

FAQs:

What is a PBX phone system used for?

  • Call recording.
  • Call forwarding.
  • Caller ID.
  • Conference calling.
  • Extension dialing.

See the full range of PBX phone system features

How does a PBX phone system work?

PBX systems create private phone networks by using local or hosted servers. These networks communicate with each other or outside callers. Businesses use PBX phone systems because they are secure and cheaper in comparison to other telephone configurations.

See the full range of PBX phone systems.

What is the difference between PBX and PABX?

Private Automatic Branch Exchange (PABX) differs from Private Branch Exchange (PBX) in that it is an automated process instead of manual. Today, all PBX systems are automated, so there really is no significant distinction.

See the full range of PBX phone systems.

What does an IP PBX do?

An IP PBX uses VoIP technology to make phone connections digitally. An IP PBX still requires PBX hardware.

See the different types of PBX phone systems.

What is the difference between PBX and VoIP?

PBX and VoIP differ in the way they connect users. A PBX system is a telephone network that uses standard telephone lines for connecting calls. A VoIP system is less complicated since it transfers analog voice data over the Internet. It only needs an internet connection and a computer or an IP phone to work.

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What is PSTN and PBX?

Public Switched Telephone Network (PTSN) is a typical landline phone connected by copper lines. It is a phone system that carries analog voice data through electronically switched networks.

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How much is a PBX phone system?

If you are using a PBX business phone system that is hosted by a software company, as most small businesses do, then you can expect to pay between $3.00 and $30.00 per month. If you are hosting your own PBX system, it may cost you up to $1,000 per employee to implement.

See the full range of pricing options.

What is a PBX switchboard?

A PBX switchboard is a telephone system that monitors telephone lines and networks by using switches, indicators and a controlling apparatus for electric circuits.

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What is an analog PBX phone system?

An analog system requires old fashioned phone lines to make and receive calls. A digital PBX system does not need separate phone lines or a central switchboard since it forms connections via a central internet server.

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Best Office PBX Phone Systems

What are the best office PBX phone systems?

See the full range of PBX phone systems.

Can I buy used PBX phone systems?

You can buy used office phones that plug into a PBX system. Used and refurbished phones can be purchased on Amazon, Ebay, and other e-commerce sites.

See the full range of PBX phone systems.

What does PBX stand for?

PBX stands for Private Branch Exchange. A PBX system is a secure, private network that uses a server to create communication lines.

See the full range of PBX phone systems.