Freshsales Reviews, Pricing, and FAQs

Learn about Freshsales's CRM for small businesses. Includes info on Freshsales, free trials, pricing, customer reviews and FAQs

Updated on June 23rd, 2020

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Freshsales is a customer relations management platform for small businesses. Features include AI-based lead scoring, built-in phone and email, and activity capturing tools. Businesses use Freshsales to support their sales teams.

Updates:

Updated 13th of February 2020

Offered pricing comparisons with Freshsales' closest competitors Salesforce and HubSpot, making it easier to compare features and prices.

Updated 25th of February 2020

Made it easier to judge Freshsales by offering a snapshot of the different review aggregators.

Also Consider

Hubspot CRM

Top-notch CRM. FREE, forever.

Get Hubspot CRM

Automatically logs all activity.

See all contact info in one place.

Chat with customers and prospects in real time.

Pros and Cons:

Pros

  • Integrates with just about any software.
  • Scalable, with multiple price plans.
  • AI-based lead scoring.
  • Excellent reporting with a comprehensive dashboard and analytics platform.

Cons

  • No free version.

Review:

Freshsales is a top-ranking CRM software that provides all the standard features, such as lead and contact management, a deals tracker with storage, mobile optimization, tasks and activities tracking, and reporting dashboards.

Highlights:

Users will enjoy Freshsales' AI-based lead scoring and comprehensive integration features, which allows you to integrate with Google Calendar, MailChimp, Xero, HubSpot, Magento, and Office 365. While top competitor HubSpot CRM does allow you to send bulk emails and schedule outbound emails, Freshsales offers this and so much more.

Shortcomings:

While Freshsales does provide more useful features, Hubspot is the more affordable option as the software is free forever. Freshsales only offers an all-inclusive 21-day free trial that provides users with access to their various plans. Thereafter, Freshsales' plans will cost you between $19.00 and $65.00 per month. Users can also make use of their annual payment method to receive a monthly discount, in which case they pay the equivalent of between $12.00 and $49.00 for each month. Freshsales' enterprise plan necessitates an annual commitment, where the monthly fee equates to $79.00.

Reputation:

Freshsales is lauded as a top-tier, comprehensive CRM platform used by many large companies. Freshworks boasts a Better Business Bureau (BBB) rating of A+, a score that is complemented by favorable customer reviews.

See how Freshsales stacks up against its top competitors in our key feature review.

Freshsales User Review Scores:

Source

Rating

Finances Online User Satisfaction Score

99%

Capterra User Review Score

4.7/5

GetApp User Review Score

4.7/5

TrustRadius User Review Score

8/10

Integrations:

Freshsales' open source API makes it easy to integrate with just about any software on the market. Naturally, Freshsales integrates with other Freshworks products, creating a richer customer engagement experience and affording the user many added benefits. Here are some of its key integrations that are best paired with a CRM software.

CRM/ERP

Helpdesk

Productivity

Accounting

Zapier

Freshdesk

Google Calendar

Xero

Freshcaller

Segment

Freshchat

Mailchimp

Freshconnect

Additional Product Info:

Freshworks offers an entire suite of business tools that, when combined, affords the user more power and functionality in their software experience.

Pricing:

Plan Name

Monthly Pricing

Annual Pricing

Blossom

$19.00

$144.00

Garden

$35.00

$300.00

Estate

$65.00

$588.00

Forest

N/A

$948.00

Freshsales vs HubSpot
Freshsales vs. HubSpot:

Because Hubspot's CRM platform is free forever, it is the most popular option. But if you plan on scaling your business then you might consider Freshsales. It offers more powerful lead segmentation and assignment, as well as unlimited record storage, which is ideal for larger businesses.

Freshsales vs. HubSpot Comparison:

Offer

Freshsales

HubSpot

Cheapest Plan

Free

Free

Most Expensive Plan

$79.00 per month

Free

CRM Ranking

2nd

1st

24/7 Support

Yes

Yes

Multilingual Support

Yes

No

Mobile Support

Yes

Yes

Freshsales vs Salesforce
Freshsales vs. Salesforce:

Freshsales and Salesforce both have four pricing plans offering a unique set of CRM features. Every Freshsales plan is cheaper than the corresponding Salesforce plan, but it's unclear what advantage the extra cost affords the user. Freshsales goes toe to toe with Salesforce, so there is little to justify paying more.

Freshsales vs. Salesforce Comparison:

Feature

Freshsales

Salesforce

Cheapest Plan

Free

€25.00/mo

Most Expensive Plan

$79.00 per month

€300.00/mo

CRM Ranking

2nd

3rd

24/7 Support

Yes

No

Multilingual Support

Yes

Yes

Mobile Support

Yes

Yes

Key Information:

Legal Name

Freshworks

Founder

Girish Mathrubootham

Founding Date

Jan 01, 2010

Address

SP Infocity, Block B, 40 MGR Road, Chennai, Tamil Nadu, 600096, India

Number of Employees

7500

Number of Customers

150000

Email

support@freshsales.io

Telephone

91 44 6667 8040

Website

https://www.freshworks.com/freshsales-crm/

FAQs:

What is Freshsales?

Freshsales is a cloud-based customer relationship management (CRM) solution that offers applications to help businesses manage their interactions with current and potential customers.

How much does Freshsales cost?

Freshsales's monthly pricing ranges from $19.00 to $65.00. When billed annually, these packages range between $12.00 and $49.00 per month. Freshsales also offers an enterprise package that costs $79.00 per month, but this option requires an annual commitment.

Is there a Freshsales free trial?

There is a Freshsales 21-day free trial on the "Pricing" page of the website.

What are some Freshsales alternatives?