Microsoft Dynamics CRM Reviews, Ratings, Pricing Info and FAQs

Learn more about Microsoft's CRM software solution with pricing info, customer reviews, ratings and FAQs for Microsoft Dynamics CRM.

Updated on January 11th, 2019

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Microsoft Dynamics CRM is Microsoft's CRM software solution for businesses. The CRM is part of the Microsoft Dynamics 365 Business Central suite of tools. With the Dynamics CRM, businesses can store customer information and communicate efficiently with customers to improve their experience and drive repeat sales.

Microsoft Dynamics CRM Pricing:

Plan Name

Monthly Price

Dynamics 365 for Customer Service

$95.00 /mo. per user

Customer Engagement Plan

$115.00 /mo. per user

Microsoft Key Information Table:


Bill Gates, Paul Allen




Redmond, WA


Satya Nadella

Number of Employees


Phone Number

1 (800) 741-9206


One Microsoft WayRedmond, WA, 98052-6399


Microsoft Dynamics CRM FAQs:

What is the price range for Microsoft Dynamics CRM?

Microsoft CRM ranges in price from $95.00 to $115.00 per user per month.

Is there any free Microsoft Dynamics CRM training?

You can actually take free courses through the Microsoft Learning Academy if you want to learn more about MS dynamics CRM and earn a Microsoft Dynamics CRM Certification.

Is Microsoft Dynamics CRM online only?

The Microsoft CRM software can only be downloaded and accessed online since the Dynamics 365 CRM is part of the Microsoft cloud.

Microsoft Dynamics Crm Advantages And Disadvantages
Microsoft Dynamics CRM Advantages and Disadvantages:



Similar feel to other Microsoft products.

Optimized only for Microsoft products, does not work well with other tools.

Accessible from the cloud.

Very complicated sales features that might not be needed in a small business.

Has the advanced customer and technical support of Microsoft.

Not as natural and intuitive as other cloud-based software.

How do I get to the Microsoft Dynamics CRM login through my web browser?

Just go to the MS Dynamics website and click "Sign In" at the top of the page to access your CRM 365 account from your browser.

What are the most commonly used Dynamics CRM tools?

Businesses using the MS CRM platform makes use of tools like sales reporting and email campaigns to improve their communication with customers and drive sales.

Does the Microsoft CRM Dynamic system come with financial tools?

The Microsoft Dynamic 365 package includes financial capabilities like inventory management, accounting records, budgeting and analytics.

Microsoft Dynamics CRM:




Layne L.


Like other Microsoft products, there are a few really bizarre things about this interface that make it difficult to get used to.

Alfredo R.


Great integration with other Microsoft products and third-party apps.

Matthew R.


Unresponsive and riddled with bugs. This product does not deliver and I wouldn't recommend it.

Kevin Y.


Easy to use and similar to other Microsoft Office products.

Martin G.


We've used this product for over a year and it has been terrible. Too many technical issues.

Mark S.


Flexible and affordable, with good support from Microsoft.

Joshua A.


Customizations are easy to create and manage, but errors can be hard to troubleshoot.

Exson M.


It took some time for us to adapt the program to our needs, but the tools are very helpful.

Felix F.


A very powerful business tool, but it takes awhile to implement.

Luis C.


Very intuitive if you are used to working with other Microsoft software.