Sangoma Review with Comparisons and Pricing

Compare Sangoma (formerly Digium) to Comcast Business, 8x8, and other top business VoIP providers. See pricing, customer opinions, and features.

Updated on March 31st, 2020

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Sangoma (previously known as Digium) is a company that sells communications solutions like VoIP phone software. Businesses can use the Sangoma platform to set up and manage a VoIP phone system, create an extension for each employee, filter incoming calls, record call data, set up chat features on their website and more.

Updates:

Updated 13th of March 2020

We changed the company name from Digium to Sangoma, elaborated on the pricing to be more accurate, compared Sangoma to close competitors 8x8 and Comcast Business, and added more information about Sangoma's products.

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Pros and Cons:

Pros

  • Affordable options.
  • SIP trunking and faxing capabilities.
  • Offers a wide-range of add-ons.
  • Good customer service.

Cons

  • Limited plans and customization.
  • No mobile app.
  • Not suited for large businesses.
  • Limited integration.
  • Call quality needs improvement.

Review:

Sangoma has a good combination of value and functionality for businesses that need a VoIP service, offering an on-premise and cloud-hosted business phone system with features like call hold, forwarding, and transferring.

Compared to top-competitors like DialpadTalk and 8x8, Sangoma's plans are limited and lack standard features like auto attendant and hold music. In addition, if your business requires excellent integration capabilities, Sangoma is not the best choice, only integrating with Salesforce and Zendesk.

Highlights:

Sangoma's plans are designed for small to medium-sized businesses, providing affordable options for as low as $12.99 per month. The plans also offer a wide selection of add-ons, including Session Border Controllers (SBC) for security, interoperability, and transcoding.

Shortcomings:

Because the plans are best suited for SMBs, Sangoma is not ideal for large businesses. In addition, the communications company does not have a lot of integration capabilities and plans are not customizable.

Reputation:

Sangoma users enjoy excellent customer service and low-cost prices. However, we found reviews that highlight Sangoma's poor call quality and lack of customization.

Pricing:

Plan Name

Starting Price

Cloud-Hosted

$12.99 /mo. /seat

On-Premise

$90.00 /mo. /seat

Price Comparison:

Sangoma vs. Comcast Business
Sangoma vs. Comcast Business:

Comcast Business is quote-based, offering standard features like voicemail, business SMS, auto-attendant, and more. Sangoma starts around $12.99 per seat, per month, which is less than most competitors. Sangoma features include call logs, caller ID, and hold music, among others.

Sangoma vs. Comcast Business Comparison:

Features

Sangoma

Comcast Business Select

Unlimited local calling

Yes

Yes

Call forwarding

Yes

Yes

Auto attendant

No

Yes

HD voice

No

Yes

Voicemail

Yes

Yes

Presence detection

No

No

Business SMS

No

No

Call log

Yes

Yes

Hold music

Yes

No

Caller ID

Yes

Yes

Sangoma vs. 8x8
Sangoma vs. 8x8:

8x8's plans start at $12.00 per month and include features like presence detection, HD voice, business SMS, and auto attendant. For $12.99 per month, Sangoma offers a hold music, call logs, and call management options. Sangoma may be similar in price to 8x8 but there are fewer features available.

Sangoma vs. 8x8 Comparison:

Features

Sangoma

8x8

Unlimited calling within the U.S. and Canada

Yes

Yes

Call forwarding

Yes

Yes

Auto attendant

No

Yes

HD voice

No

Yes

Voicemail

Yes

Yes

Presence detection

No

Yes

Business SMS

No

Yes

Call logs

Yes

No

Hold music

Yes

No

Caller ID

Yes

Yes

Sangoma Packages:

Sangoma Metered Plan vs. 8x8 Express vs. Comcast Business VoiceEdge Select:

All three companies' plans are best suited for solo entrepreneurs and startups with up to 8 employees, providing only basic features like business SMS and instant messaging, auto attendants, call forwarding, and other PBX features.

8x8's Express plan is the cheapest of the three options and also boasts the most features, including ones missing from both Comcast Business and Sangoma's plans. For just $12.00 per seat, per month, users have access to features rarely found for this low price, including video calling, business SMS, unlimited calling within the U.S. and Canada, and HD voice calls.

Sangoma's Metered plan's pricing depends on your payment method. Businesses have the option of taking out a month-to-month, 1-year, or 3-year contract, with prices ranging between $14.99 and $12.99 per user, per month, just a touch more expensive than 8x8's Express plan. Users can make use of advanced features like switchboard (only found in 8x8's X5 Edition plan), Salesforce integration, and call reporting and queuing.

Comcast Business's VoiceEdge Select plan is quote-based but users can expect features like unlimited local calling, caller ID, hunt groups, and directory listing. However, unlike 8x8 and Sangoma's plans, Comcast's Select plan is missing many team collaboration tools like video conferencing and business SMS.

Sangoma Metered Plan vs. 8x8 Express vs. Comcast Business VoiceEdge Select Comparison:

Offer

Sangoma Metered Plan

8x8 Express

Comcast Business VoiceEdge Select

Pricing

$14.99 /mo. /user

$12.00 /mo. /user

Quote Only

Unlimited calling within the U.S. and Canada

Yes

Yes

Limited to U.S. only.

Number of Users

Up to 5.

Up to 5.

Up to 8.

PBX Features

Yes

Yes

Yes

Bonus Feature

Switchboard.

Video calling.

Hunt groups.

Free Trial

Yes

Yes

No

Support

Phone, Email, Chat

Phone, Email, Chat

Phone, Email, Chat

Sangoma Unlimited Plan vs. 8x8 X2 Edition vs. Comcast Business VoiceEdge Mobility:

The Sangoma Unlimited plan costs $35.00 per user, per month for 5-19 users when using the month-to-month payment method, a competitive price when it comes to Unlimited plans. Based on a tier-system, pricing is determined by the number of users a business requires and the type of payment method you choose. With Sangoma's Unlimited plan, users have access to free local and long-distance minutes in all 48 states of the United States, call recording, basic reports, and integrated chat and video chat.

For a more affordable choice,8x8's X2 Edition offers everything from video conferencing and international calling, to CRM integrations and presence detection. Coming in at $25.00 per user, per month, the 8x8 plan boasts a wide variety of features for $10.00 cheaper than Sangoma's plan.

The Comcast Business VoiceEdge Mobility plan is ideal for employees on the go, offering features like a mobile app, auto re-routing, and distinctive ring. However, while the system may be great for out of office workers, it lacks the power collaboration tools of both 8x8 and Sangoma. For pricing, Comcast Business encourages interested parties to request a quote instead.

Sangoma Unlimited Plan vs. 8x8 X2 Edition vs. Comcast Business VoiceEdge Mobility Comparison:

Offer

Sangoma Unlimited

8x8 X2 Edition

Comcast Business VoiceEdge Mobility

Pricing

$35.00 /mo. /user

$25.00 /mo. /user

Quote Only

Unlimited calling within the U.S. and Canada

Yes

Yes

Limited to U.S. only.

Number of Users

Up to 100.

Up to 100.

Up to 10.

PBX Features

Yes

Yes

Yes

Bonus Feature

Integrated chat and video chat.

5GB media storage.

Nationwide long distance.

Free Trial

Yes

Yes

No

Support

Phone, Email, Chat

Phone, Email, Chat

Phone, Email, Chat

Sangoma Business Phone System Plans:

Cloud-hosted.

Sangoma's cloud-hosted business phone system is a comprehensive Unified Communications (UC) solution created for small to medium-sized businesses. Users of this system enjoy features like presence detection, instant messaging, call queuing, conferencing, and much more.

Ideal for growing businesses, Sangoma's plans were specifically designed to suit different business's communication needs. In fact, despite listing pricing on their website, Sangoma encourages business owners to request a personalized quote.

Sangoma's cloud-hosted phone system plans come in two variations: Metered and Unlimited plan.

The Metered Plan
The Metered Plan.

This is the most affordable option and is ideal for businesses that require the flexibility to handle unpredictable call volumes. The metered plan includes US48 usage, U.S.-based support, toll free numbers, and phone rentals. This plan is limited to five seats.

Metered Plan Pricing:

Metered Plan

Pricing

US48 Usage Pricing

Toll Free Usage Pricing

3-Year

$12.99 /seat.

$0.023 /min.

$0.026/min.

1-Year

$13.99 /seat.

$0.026/min.

$0.030 /min.

Month-to-Month

$14.99 /seat.

$0.030 /min.

$0.035 /min.

The Unlimited Plan
The Unlimited Plan.

This plan is designed for businesses with average to high call volumes. The Unlimited plan includes all of the Metered Plan's features, including US48 usage, phone rentals, and U.S.-based support. This plan is ideal for large businesses, with up to 100 seats available.

Unlimited 3-Year Plan Pricing:

Number of Users

Monthly Pricing

5-19

$26.99 /user

20-49

$24.99 /user

50-99

$22.99 /user

100+

$19.99 /user

  • Sangoma also offers a 1-year ($33.00 /seat) plan and month-to-month ($35.00 /seat) plan. Both plans include the same features as the 3-year plan, however, they are limited to 5 seats each.

What is the difference between Switchvox Unlimited and Switchvox Metered service plans?

The Unlimited plan includes free local and long distance minutes in all 48 states of the United States (US48). The Metered plan is usage based, which means all external US48 local and long distance calls are charged based on current rate schedules. All internal, extension-to-extension calls are included in both plans, free of charge.

In addition, Sangoma offers a 30-day risk-free trial that includes five Switchvox cloud user extensions, Switchvox mobile and up to five D60 IP phones, and free phone numbers for testing.

Additional Features:

  • Switchvox Mobile Softphone.
  • Integrated chat and video chat.
  • Salesforce integration.
  • Call recording.
  • Call queuing.
  • Reports.
  • Call logging.
  • Switchboard.

Add to Your System:

The four phones on offer include the D80, D65, D62, and D60 IP Phone. These phone respectfully offer features like HD display with multi-point capacitive touchscreen, up to 6-line keys, and a 4.3 inch color display.

Sangoma users have the option of purchasing phones outright or choose to take advantage of the IP Phone Rental Program. You also have the option of adding a phone to your 3-year contract. If you choose to purchase the phone separately, you can either pay monthly or annually.

IP Phone Pricing:

IP Phone

Monthly Pricing

Annual Pricing

3-Year Contract Pricing

D80

$25.00

$329.00

$9.00 /mo.

D65

$20.00

$239.00

$7.00 /mo.

D62

$14.00

$189.00

$4.00 /mo.

D60

$10.00

$139.00

Free.

On-Premise.

Sangoma offers an on-site business phone system that provides your administrator with direct control over updates and any additional integration. With dedicated Switchvox appliance hardware, users can automatically connect to their Sangoma gateways, SBCs, phones, and SIP trunking services.

The various Switchvox appliances were created to adapt to small and medium-sized businesses. They feature a quad-core processor, solid state drive, and the entire suite of advanced Unified Communications (UC) features.

On-Premise Pricing:

Switchvox Service

Pricing

Switchvox Software

$1,000.00 /once off.

Switchvox User

$90.00 /mo. /user *

Switchvox User Renewal

$25.00 /yr. /user**

Switchvox Appliance

Starting at $695.00

*This amount is only for the first year. You can also receive a 10% discount for all users when you have 200+ users or a 20% discount for 500+ users.

**There is a 10% discount for a two year renewal and a 25% discount for a four year renewal.

On-Premise Add Ons:

  • Phones for Switchvox.
  • Session Border Controllers (SBC).
  • VoIP gateways.
  • SIP trunking.
  • Switchvox subscriptions.
  • Switchvox phone feature packs.
  • Switchvox hardware warranty.

Other Products by Sangoma.

SIP Trunking by SIPStation.

Session Initiation Protocol (SIP) trunking refers to the delivery of inbound and outbound phone service over an internet connection using a combination of the SIP and real-time transport protocol (RTP). Businesses make use of Sangoma's SIP trunking because it's reliable, easy to configure and maintain, and affordable.

Sangoma offers one plan with three payment options: 3-year contract, 1-year contract, and month-to-month. The plan requires no setup fees and includes unlimited inbound and outbound local and long distance minutes per channel.

SIP Trunking Pricing:

Plan Name

Monthly Pricing

3-Year Contract

$19.99

1-Year Contract:

$22.99

Month-to-Month

$24.99

SIP Trunking Features:

  • Remote call forwarding (RCF).
  • Local or toll-free phone numbers across the U.S. and Canada.
  • Number porting.
  • Fax.
  • Trunk groups.

FAXStation.

FAXStation is a complete, web-based fax service that can still be used with a traditional fax machine. FAXStation provides a reliable and secure Fax-over-IP (FoIP) solution that works with connections as low as 2kbps. The benefits of this system include affordability, plug-and-play installation, and it's ideal for low bandwidth scenarios.

Sangoma offers FAXStation two options: Lite Fax Service (150 pages/month) or High Fax Service (3000 pages/month). However, pricing is not made available on the website. Instead, interested users can contact the sales department for a quote.

Integrations:

Software or Service

Integration

Customer Relationship Management (CRM)

Salesforce

Help Desk

Zendesk

Web Mapping Service

Google Maps

Dialer Extension

Chrome Dialer

Key Information:

Legal Name

Sangoma Technologies Corporation

Founder

Mark Spencer

Founding Date

Jan 01, 1999

Address

445 Jan Davis Drive NW, Huntsville, AL 35806

Number of Employees

100

Number of Customers

2000000

Email

customersuccess@digiumcloud.com

Telephone

1 (877) 344-4861

Website

https://www.sangoma.com/

FAQs:

What is the price range for Sangoma's hosted PBX services?

Sangoma's monthly plans cost between $12.99 and $90.00 per seat. However, discounts are available if you sign up for a one-year or three-year plan.

What is Sangoma Switchvox?

Switchvox is the Sangoma version of a VoIP phone system. With Switchvox you can centralize your communications and make everything web-based for easier access and enhanced reporting. Switchvox PBX is an affordable office phone solution.

Are there special Sangoma phones for the Sangoma phone system?

Sangoma sells a variety of phones that allow you to take full advantage of the Switchvox software. The Sangoma e510 and the Sangoma D70 are both popular models that have digital display screens, call redirect buttons, and more.

What is a Sangoma PRI card?

A PRI card is used to connect analog phones to an internet phone system so that they can operate on the system in the same way that a computer does. You can buy PRI hardware from Sangoma if you want to convert your analog phones to the digital system.

Can Sangoma Switchvox do call recording?

Yes. You can record any call in real time and save the audio file for later use. This can be helpful for training purposes or for collecting data.

What is Sangoma hosted PBX?

A hosted PBX is a cloud-based phone system that is hosted by the software provider rather than operating on local servers. Sangoma's Switchvox phone system is a perfect example of a hosted PBX.

How can I find a Sangoma reseller near me?

Use the "Locate a Sangoma Reseller" feature and enter your location information. Sangoma will connect you with an official partner in your area once they have reviewed the details.

Does Sangoma have an API that our developers can modify?

The Switchvox API allows developers to adjust the software and build solutions that they can integrate with other systems.