Sangoma

Compare Sangoma (formerly Digium) to Comcast Business, 8x8, and other top business VoIP providers. See pricing, customer reviews, and features.

Updated on November 21st, 2023

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Sangoma (previously known as Digium) is a company that sells communications solutions like VoIP phone software. Businesses can use the Sangoma platform to set up and manage a VoIP phone system, create an extension for each employee, filter incoming calls, record call data, set up chat features on their website and more.

Also Consider

RingCentral Office

VoIP, Phone System, Video Conferencing, Fax, and more.

Get a Quote

Free trial available.

No contract required.

Get unlimited video meetings, conference calls, and phone calls.

Pros and Cons:

Pros

  • Affordable options.
  • SIP trunking and faxing capabilities.
  • Offers a wide-range of add-ons.
  • Good customer service.

Cons

  • Limited plans and customization.
  • No mobile app.
  • Not suited for large businesses.
  • Limited integration.
  • Call quality needs improvement.

Review:

Sangoma has a good combination of value and functionality for businesses that need a VoIP service, offering an on-premise and cloud-hosted business phone system with features like call hold, forwarding, and transferring.

Compared to top-competitors like Dialpad and 8x8, Sangoma's plans are limited and lack standard features like auto attendant and hold music. In addition, if your business requires excellent integration capabilities, Sangoma is not the best choice, only integrating with Salesforce and Zendesk.

Pros:

Sangoma's plans are designed for small to medium-sized businesses, providing affordable options for as low as $12.99 per month. The plans also offer a wide selection of add-ons, including Session Border Controllers (SBC) for security, interoperability, and transcoding.

Cons:

Because the plans are best suited for SMBs, Sangoma is not ideal for large businesses. In addition, the communications company does not have a lot of integration capabilities and plans are not customizable.

Reputation:

Sangoma users enjoy excellent customer service and low-cost prices. However, we found reviews that highlight Sangoma's poor call quality and lack of customization.

Pricing:

Plan

Monthly Pricing*

Cloud Ultimate

From $25.99 /user.

Cloud Premium

Contact for quote.

On-Premises

From $24.99 /channel.

*Plans are available as annual and 3-year subscriptions.

Sangoma vs. Comcast Business
Sangoma vs. Comcast Business:

Comcast Business is quote-based, offering standard features like voicemail, business SMS, auto-attendant, and more. Sangoma's pricing starts at $25.99 per user per month, which is competitive with most other platforms. Sangoma's features include call logs, caller ID, and hold music, among others.

Sangoma vs. Comcast Business Comparison:

Features

Sangoma

Comcast Business

Unlimited local calling

Yes

Yes

Call forwarding

Yes

Yes

Auto attendant

No

Yes

HD voice

No

Yes

Voicemail

Yes

Yes

Presence detection

No

No

Business SMS

No

No

Call log

Yes

Yes

Hold music

Yes

No

Caller ID

Yes

Yes

Sangoma vs. 8x8
Sangoma vs. 8x8:

8x8 offers features like presence detection, HD voice, business SMS, and auto attendant but does not make pricing readily available online. For $25.99 per user per month, Sangoma offers hold music, call logs, and call management options. Sangoma is costlier than 8x8, and there are fewer features available.

Sangoma vs. 8x8 Comparison:

Features

Sangoma

8x8

Unlimited calling within the U.S. and Canada

Yes

Yes

Call forwarding

Yes

Yes

Auto attendant

No

Yes

HD voice

No

Yes

Voicemail

Yes

Yes

Presence detection

No

Yes

Business SMS

No

Yes

Call logs

Yes

No

Hold music

Yes

No

Caller ID

Yes

Yes

Sangoma Packages:

Sangoma On-Premises vsComcast Business VoiceEdge Select:

All three companies' plans are best suited for solo entrepreneurs and startups with up to 8 employees, providing only basic features like business SMS and instant messaging, auto attendants, call forwarding, and other PBX features.

Sangoma's On-Premises plan's pricing depends on your payment method. Businesses have the option of taking out a month-to-month, 1-year, or 3-year contract, with prices ranging between $19.99 and $24.99 per user per month. Users can make use of advanced features like switchboard, Salesforce integration, and call reporting and queuing.

Comcast Business's VoiceEdge Select plan is quote-based but users can expect features like unlimited local calling, caller ID, hunt groups, and directory listing. However, unlike Sangoma's plans, Comcast's Select plan is missing many team collaboration tools like video conferencing and business SMS.

Sangoma On-Premises vs. Comcast Business VoiceEdge Select Comparison:

Offer

Sangoma On-Premises

Comcast Business VoiceEdge Select

Pricing

$24.99 /user /mo.

Contact for quote.

Unlimited calling within the U.S. and Canada

Yes

Limited to U.S. only.

Number of Users

Up to 5.

Up to 8.

PBX Features

Yes

Yes

Bonus Feature

Switchboard.

Hunt groups.

Free Trial

Yes

No

Support

Phone, Email, Chat

Phone, Email, Chat

Sangoma Cloud Ulimate vs. 8x8 X2 vs. Comcast Business VoiceEdge Mobility:

**The Sangoma Cloud Ultimate plan starts at Cloud Ulimate per user per month, a competitive price when it comes to higher tiered plans. Users have access to free local and long-distance minutes in all 48 states of the United States, call recording, basic reports, and integrated chat and video chat.

For a more feature-rich choice,8x8's X2 offers everything from video conferencing and international calling to CRM integrations and presence detection. Like Comcast, 8x8 does not make pricing readily available online.

The Comcast Business VoiceEdge Mobility plan is ideal for employees on the go, offering features like a mobile app, auto re-routing, and a distinctive ring. However, while the system may be great for out-of-office workers, it lacks the power collaboration tools of both 8x8 and Sangoma. For pricing, Comcast Business encourages interested parties to request a quote instead.

Sangoma Cloud Ultimate vs. 8x8 X2 vs. Comcast Business VoiceEdge Mobility Comparison:

Offer

Sangoma Unlimited

8x8 X2 Edition

Comcast Business VoiceEdge Mobility

Pricing

From $25.99 /user /mo.

Contact for quote.

Contact for quote.

Unlimited calling within the U.S. and Canada

Yes

Yes

Limited to U.S. only.

Number of Users

Up to 100.

Unlimited.

Up to 10.

PBX Features

Yes

Yes

Yes

Bonus Feature

Integrated chat and video chat.

5GB media storage.

Nationwide long distance.

Free Trial

Yes

Yes

No

Support

Phone, Email, Chat

Phone, Email, Chat

Phone, Email, Chat

Sangoma Business Phone System Plans:

Cloud-hosted.

Sangoma's cloud-hosted business phone system is a comprehensive Unified Communications (UC) solution created for small to medium-sized businesses. Users of this system enjoy features like presence detection, instant messaging, call queuing, conferencing, and much more.

Ideal for growing businesses, Sangoma's plans were specifically designed to suit different business's communication needs. In fact, despite listing pricing on their website, Sangoma encourages business owners to request a personalized quote.

Additional Features:

  • Switchvox Mobile Softphone.
  • Integrated chat and video chat.
  • Salesforce integration.
  • Call recording.
  • Call queuing.
  • Reports.
  • Call logging.
  • Switchboard.

On-Premise.

Sangoma offers an on-site business phone system that provides your administrator with direct control over updates and any additional integration. With dedicated Switchvox appliance hardware, users can automatically connect to their Sangoma gateways, SBCs, phones, and SIP trunking services.

The various Switchvox appliances were created to adapt to small and medium-sized businesses. They feature a quad-core processor, solid state drive, and the entire suite of advanced Unified Communications (UC) features.

On-Premise Add-Ons:

  • Phones for Switchvox.
  • Session Border Controllers (SBC).
  • VoIP gateways.
  • SIP trunking.
  • Switchvox subscriptions.
  • Switchvox phone feature packs.
  • Switchvox hardware warranty.

Other Products by Sangoma.

SIP Trunking by SIPStation.

Session Initiation Protocol (SIP) trunking refers to the delivery of inbound and outbound phone service over an internet connection using a combination of the SIP and real-time transport protocol (RTP). Businesses make use of Sangoma's SIP trunking because it's reliable, easy to configure and maintain, and affordable.

Sangoma offers one plan with three payment options: 3-year contract, 1-year contract, and month-to-month. The plan requires no setup fees and includes unlimited inbound and outbound local and long distance minutes per channel.

SIP Trunking Features:

  • Remote call forwarding (RCF).
  • Local or toll-free phone numbers across the U.S. and Canada.
  • Number porting.
  • Fax.
  • Trunk groups.

FAXStation.

FAXStation is a complete, web-based fax service that can still be used with a traditional fax machine. FAXStation provides a reliable and secure Fax-over-IP (FoIP) solution that works with connections as low as 2kbps. The benefits of this system include affordability, plug-and-play installation, and it's ideal for low bandwidth scenarios.

Sangoma offers FAXStation two options: Lite Fax Service (150 pages/month) or High Fax Service (3000 pages/month). However, pricing is not made available on the website. Instead, interested users can contact the sales department for a quote.

Integrations:

Software or Service

Integration

Customer Relationship Management (CRM)

Salesforce

Help Desk

Zendesk

Web Mapping Service

Google Maps

Dialer Extension

Chrome Dialer

Key Information:

Legal Name

Sangoma Technologies Corporation

Founder

Mark Spencer

Founding Date

Jan 01, 1999

Address

445 Jan Davis Dr. NW., Huntsville, AL 35806

Number of Employees

100

Number of Customers

2000000

Email

customersuccess@digiumcloud.com

Telephone

1 (877) 344-4861

Website

https://www.sangoma.com/

FAQs:

What is the price range for Sangoma's hosted PBX services?

Sangoma's pricing starts at $25.99 per user per month for its Cloud plans.

What is Sangoma Switchvox?

Switchvox is the Sangoma version of a VoIP phone system. With Switchvox you can centralize your communications and make everything web-based for easier access and enhanced reporting. Switchvox PBX is an affordable office phone solution.

What is a Sangoma PRI card?

A PRI card is used to connect analog phones to an internet phone system so that they can operate on the system in the same way that a computer does. You can buy PRI hardware from Sangoma if you want to convert your analog phones to the digital system.

Can Sangoma Switchvox do call recording?

Yes. You can record any call in real time and save the audio file for later use. This can be helpful for training purposes or for collecting data.

What is Sangoma hosted PBX?

A hosted PBX is a cloud-based phone system that is hosted by the software provider rather than operating on local servers. Sangoma's Switchvox phone system is a perfect example of a hosted PBX.

How can I find a Sangoma reseller near me?

Use the "Locate a Sangoma Reseller" feature and enter your location information. Sangoma will connect you with an official partner in your area once they have reviewed the details.

Are there any alternatives to Sangoma?