RingCentral Reviews, Pricing, and FAQs

Compare RingCentral to competitors like 8x8 and Nextiva, read customer reviews, and see pricing, company details, and other important information.

Updated on August 13th, 2020

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RingCentral is an easy-to-use VoIP and business phone system that helps simplify business communications. Its cloud-based technology ensures reliable communication with customers and seamlessly integrates with leading apps on the market.

Updates:

Updated 24th of January 2020

Added link to news article about the recent change in leadership at RingCentral.

Updated 4th of February 2020

Reviewed pricing of RingCentral's VoIP and business phone systems, and added pricing for business solutions that help improve communication and collaboration between teams.

Get a Quote

RingCentral Office

Full Featured Phone System, Fax, VoIP and More

Get a Quote

Free trail available.

No contract required.

Includes call recording, call logs, conferencing, and more.

RingCentral Pros and Cons:

Pros

  • Feature-rich plans.
  • Wide selection of integrations.
  • Mobile app.
  • Good customer support.

Cons

  • Poor technical support.
  • Not the strongest network coverage.
  • Expensive plans.

Review:

With reasonable prices and feature-packed plans, it's no surprise RingCentral is our top-choice for the best business VoIP and business phone system.

Compared to top competitors 8x8 and Nextiva, RingCentral is a clear favorite for its ease of use, features, and cost-effective plans. Both RingCentral and Nextiva offer a basic VoIP plan and offer similar features like unlimited calling. However, RingCentral leads the race by including more features like unlimited audio conference calls and video meetings. But, RingCentral's most basic plan is $20.00 more expensive than Nextiva's.

Highlights:

RingCentral is a great choice for businesses looking to pay a competitive price for a reliable communications network. RingCentral is equipped with most standard features, including unlimited calling, audio conferencing, video meetings, call recording, and high-definition (HD) voice, among other features.

Shortcomings:

RingCentral does not have the widest network coverage, making it hard for businesses in rural and urban areas to communicate. In addition, call records are only stored for a maximum of 3 months.

Reputation:

Customers are impressed with RingCentral's customer service and many services on offer, including their wide variety of business solutions. However, we found several reviews that highlights RingCentral's poor technical support.

Pricing:

Plan Name

Starting Monthly Price

Standard

$49.99 /user

Premium

$54.99 /user

Ultimate

$69.99 /user

Price Comparison:

RingCentral vs. Nextiva
RingCentral vs. Nextiva:

RingCentral and Nextiva both offer a basic plan with unlimited calling. However, RingCentral's plan has more features, including unlimited business SMS and MMS, call recording, and HD voice. Nextiva's plan also includes account and case notes alerts and auto-attendant, with affordable pricing that starts at $35.00 per month.

RingCentral vs. Nextiva Comparison:

Features

RingCentral Essentials

Nextiva Basic

Unlimited calls within the U.S. and Canada

Yes

Yes

Toll-free minutes

Yes

Yes

Hold music

No

No

Auto attendant

No

Yes

HD voice

Yes

No

Voicemail

Yes

Yes

Call fordwarding

No

No

Reports

Yes

Yes

Business SMS

Yes

No

Call recording

Yes

No

Take a look at our article on the best business VoIP providers for a more detailed comparison between RingCentral, Nextiva, and Phone.com.

RingCentral vs. 8X8
RingCentral vs. 8X8:

Compared to RingCentral, 8x8 is the more cost-effective option with prices starting at just $12.00 per month. 8x8's plans also boast a range of features similar to RingCentral's including unlimited calling, team messaging and business SMS, HD secure voice, and more.

RingCentral vs. 8x8 Comparison:

Features

RingCentral Standard

8x8 Express

Unlimited calls within the U.S. and Canada

Yes

Yes

HD Voice

Yes

Yes

Auto attendant

No

Yes

Business SMS

Yes

Yes

Call forwarding

No

Yes

Voicemail

Yes

Yes

Video meetings

No

Yes

Hold music

No

No

Call recording

Yes

No

Reports

Yes

No

Read our article on the best business phone system providers for an in-depth comparison between RingCentral, 8x8, and Comcast Business.

Business Phone System:

RingCentral is our top-pick for the best business VoIP phone system system because of its advanced features like unlimited VoIP, conferencing, and team messaging. According to RingCentral, their plans are specifically designed to improve communications and collaboration between teams.

All plans offer a free trial and demo.

RingCentral Office.

RingCentral Office seamlessly integrates phones, videos, meetings, and messaging in one complete solution. It also offers an extensive collection of customizable features, like integration capabilities, excellent security, and affordable pricing.

RingCentral Office's business phone plan comes in three variations: Standard, Premium, and Ultimate. RingCentral's price plans were designed to suit the budget of small to medium-sized businesses. Each plan includes unlimited phone calls within the U.S. and Canada, voicemail-to-text, and a toll-free business number.

  • The Standard plan offers unlimited audio conference calls, high-definition (HD) voice, video meetings (up to 4 people per meeting), and unlimited phone calls within the U.S. and Canada. In addition, you get unlimited internet faxing and it comes with 1,000 toll-free minutes per month.
  • The Premium plan has unlimited audio conference calls, call log reports, video meetings (up to 100 people per meeting), and unlimited calls in U.S. and Canada. It also provides automatic call recording, voicemail-to-text, and 2,500 toll-free minutes per month.
  • The Ultimate plan offers the exact same features as the Premium plan but with additional benefits like 10,000 toll-free minutes per month and unlimited video meetings for up to 200 people per meeting. Other features include multi-level auto attendant, multi-site support, and call management and phone system administration.

RingCentral Office Pricing:

Number of Users

Standard

Premium

Ultimate

1 User

$49.99 /mo. /user

$54.99 /mo. /user

$69.99 /mo. /user

2-19

$34.99 /mo. /user

$44.99 /mo. /user

$59.99 /mo. /user

20-99

$34.99 /mo. /user

$44.99 /mo. /user

$59.99 /mo. /user

100+

$32.99 /mo. /user

$42.99 /mo. /user

$52.99 /mo. /user

All plans offer a free trial and demo.

Add to Your System:

Add Ons

Pricing

Toll-free or local numbers

$4.99 /mo.

Vanity numbers

$30.00 /One-time fee.

International numbers

$5.99 /user /mo.

International toll-free

$14.99/mo. + $25.00 /One-time fee.

Additional Features:

  • Call management and phone system administration.
  • Unlimited business SMS and MMS.
  • Mobile apps for iOS and Android.
  • Phone rental options: desk and conference phones.
  • Integrations with Microsoft, Google, and Box.
  • 24x7 customer support.
  • Call log reports.

Other Features:

RingCentral Mobile App.

Compatible with both company-issued and bring-your-own-device (BYOD) smartphones, the mobile app offers a comprehensive system that lets you call, message, and meet with customers and employees while on the go. With this system you can also check voicemail messages, and collaborate with teams through integrated team messaging and online meetings.

The RingCentral app is available for Android and iOS devices.

Benefits of RingCentral's Mobile App:

  • Communicate with co-workers and customers in real time.
  • Customize personal settings and notifications, including office hours and ringtones.
  • Make and receive calls with your carrier minutes, Wi‑Fi, or cellular data.
  • Create separate teams for projects, specific tasks, or departments.
  • Make use of HD quality video meetings for up to 500 participants.
  • Share screens and content in a meeting.

Business Solutions:

RingCentral Meetings.

RingCentral offers free online meetings for small businesses. Packed with features, such as video conferencing, screen sharing, and team messaging, RingCentral Meetings allows you to host up to 100 participants with a high-quality experience on your desktop or mobile device.

RingCentral Meetings has three plans: Free, Essentials, and Advanced. All plans allow up to 100 participants, unlimited one-on-one meetings, and desktop and application sharing.

RingCentral Meetings Pricing:

Plan Name

Monthly Pricing

Free

$0.00

Essentials

$14.99 per user

Advanced

$19.99 per user

Features:

  • User management.
  • Host controls.
  • Remote control support.
  • HD video & HD voice (RingCentral Meetings only).
  • Custom personal Meeting ID.
  • Active speaker and full screen view.
  • Join by telephone dial-in.

RingCentral Glip.

RingCentral Glip is an easy and seamless solution created to improve collaboration and communication between teams. With this solution, you can chat in real time from any device, create teams based on projects, themes, or departments, and build relationships with customers.

In addition, Glip is an excellent choice for businesses that require strong sharing capabilities. Glip allows you to instantly share information by posting links and files directly in Glip or by sharing your screen during a video call.

RingCentral Glip Integrations:

RingCentral Fax.

RingCentral Fax is a modern and cost-effective solution that lets manage your incoming and outgoing faxes online, eliminating the need for outdated hardware.

RingCentral Fax offers two plans, both of which offer web support, a local fax number, cloud integration (Box, Dropbox, Google Drive, Microsoft Outlook), and lets you send and receive faxes on your PC, via email, or with the RingCentral mobile app.

RingCentral Fax Pricing:

Plan Name

Pricing

Fax 1500

$17.99 /mo.

Fax + Phone + Video

$34.99 /mo.

Additional Fax Numbers

$4.99 /user /mo.

Additional 800 and Vanity Numbers

$30.00 /One-time fee

Features:

  • Toll-free, local, or vanity fax numbers.
  • Cloud storage integrations with Box, Dropbox, and Google Drive.
  • Send and receive faxes as email.
  • Preview and print faxes, design custom cover sheets, and send your faxes electronically.
  • Fax alerts.
  • Online account and fax logs.

RingCentral Contact Center:

With the help of RingCentral's collaborative contact center cloud technology, you can greatly improve your customer engagement. Contact Center allows you to connect your agents with customers on their channel of choice, automate workflows by leveraging everyday apps, maximize agent productivity, and boost contact center performance.

RingCentral Contact Center offers three plans: Basic, Advanced, and Ultimate. All plans include IVR and ACD capabilities, and support for inbound voice-based call centers or omnichannel contact centers.

How much does RingCentral Contact Center cost?

RingCentral does not list pricing on their website. Instead, they work on a quote-based system. You can contact RingCentral's sales department to request a quote.

Integrations:

With their wide selection of integration apps, you can easily combine the features of RingCentral Office into the applications you use every day.

Productivity

Automation

CRM

Customer Support

Google

Google

Salesforce

Salesforce

Amazon

Okta

Zoho CRM

Zendesk

MS Office

Box

Oracle

ServiceNow

RingCentral Archive

Microsoft Dynamics

Key Information:

Legal Name

RingCentral

Founder

Vlad Shmunis

Founding Date

Jan 01, 1999

Address

20 Davis Drive, Belmont, CA 94002

Number of Employees

2500

Number of Customers

100

Telephone

1 (877) 650-6270

Website

https://www.ringcentral.com/

FAQs:

Is RingCentral good?

RingCentral has mostly favorable reviews, with users citing its Office plan, ease of use, and good support team as its key features.

Is RingCentral secure?

There are a number of different security measures used by RingCentral.

  • User Service Administration.
  • Application Security.
  • Network and Infrastructure Security.
  • Transmission Security.
  • Physical and Environmental Security.
  • Fraud Mitigation.
  • Disaster Recovery.

Is RingCentral PCI compliant?

Yes, RingCentral is PCI DSS 3.1 and HIPAA compliant.

What is RingCentral?

RingCentral is a cloud-based VoIP phone system that is used for reliable communication between business and customers.

Is RingCentral free?

There are no free options. RingCentral pricing starts at $29.99 per user.

Can you text with RingCentral?

Yes. RingCentral has a business SMS feature that allows messaging from RingCentral Phone for Mobile. You can send messages to any number and extension with up to 1,000 characters.

Are RingCentral and zoom the same?

Zoom powers RingCentral Meeting's video conferencing feature. It allows for video conferencing, screen sharing, and file exchange on the RingCentral platform.

What is RingCentral's price range?

RingCentral's pricing starts at $19.99 per employee for the Essentials package and goes up to $49.99 per employee for the Ultimate package. You can save up to 33% if you pay annually.

What features do I get with RingCentral Office?

RingCentral Office offers an all-inclusive cloud-based communications system with voice, fax, text, email, and video conferencing capabilities. This allows you to easily connect your office and collaborate with employees across devices, regardless of their location. Unlike conventional phone systems, everything is operated online by the RingCentral technical team, which allows you to focus on your customers without the hassle of installing hardware.

Do I need special RingCentral phones?

No, you don't. You can set up your existing analog phones by connecting a Cisco SPA-122 ATA to your router and connecting your analog phones to the ATA. The RingCentral phone system can also be used with SIP-compatible IP phones, but you will need to have your phone unlocked by your original provider and configured manually. You also have the option to purchase their pre-configured IP phones.

What are the advantages of RingCentral vs 8x8?

RingCentral and 8x8 are two of the best VoIP phone systems on the market. Both are easy to use and have similar features like toll-free numbers, mobile and desktop apps, security, and third-party integration. However, they differ in pricing — 8x8 charges slightly more per user while RingCentral has added advantages like unlimited video and audio meetings, and a wider range of third-party app integrations.

Is there a RingCentral app for my phone?

Yes, there is a desktop app for Windows and MAC and a RingCentral app for Android phones so you can make calls, send texts, and emails on-the-go. You can also integrate the RingCentral phone system with all your favorite applications and programs like Gmail, Microsoft Office, Outlook, Salesforce, and Zendesk.

What are the advantages of RingCentral vs Vonage?

RingCentral and Vonage both share the standard features but again, RingCentral takes the lead by offering a lot more variety and support while Vonage appears to be aimed at smaller businesses.

Where do I get RingCentral customer service?

You can go to success.ringcentral.com to access their online knowledge library or ask a question on their online community forum at community.ringcentral.com. They also have 24/7 phone support for Office customers with two or more users. Contact RingCentral for more information.