Grasshopper Phone Reviews

A Grasshopper phone system could change the future of your business. Read customer reviews, pricing and FAQs for Grasshopper software.

Updated on July 2nd, 2020

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Grasshopper phone software is a business phone system that allows users to set up a toll-free line, manage extensions, forward calls and more. Grasshopper can turn a smartphone or computer into a business line with full texting capabilities.

Updates:

Updated 18th of February 2020

We compared Grasshopper to top competitors FreedomVoice and FluentStream, changed pricing to be more accurate, and added new information about the GrasshoppConnect platform.

Also Consider

RingCentral Office

Full Featured Phone System, Fax, VoIP and More

Get a Quote

Free trail available.

No contract required.

Includes call recording, call logs, conferencing, and more.

Pros and Cons:

Pros

  • Desktop and mobile apps.
  • Feature-packed.
  • Designed for startups and solo entrepreneurs.
  • Grasshopper Connect.
  • Good customer support.

Cons

  • Limited plans.
  • Not suited for medium to large-sized businesses.
  • Number porting process takes up to 10 days.
  • Mobile app needs improvement.

Review:

Grasshopper's feature-packed plans were created for the solo entrepreneur and small business owner looking to unify their communications system.

Grasshopper is a powerful business phone system that helps small business owners efficiently manage operations with standard features like business calling and texting, custom greetings, call forwarding, voicemail, and much more. With a mobile and desktop app, you and your employees can remain in touch, receive and send text messages, and view call history from anywhere.

Highlights:

  • Grasshopper plans may be limited but the plans that are available are feature-packed.
  • Grasshopper Connect is a separate all-in-one communications system that lets you view and manage business calls.
  • The plans available were strategically created for a sole proprietorship, startups, and small business owners.
  • Desktop and mobile apps.

Shortcomings:

Unlike most of its top-competitors, Grasshopper does not offer a plan that is suited for medium and large-sized business. In addition, Grasshopper's plans are quite limited when you look at competitors like 8x8 and RingCentral, which include hold music, unlimited calling, auto attendant, and video conferencing features.

Reputation:

Grasshopper users excellent good customer support and reviews have highlighted the great mobility of the platform. However, we found customer reviews that mentions the poor mobile app and call quality.

Pricing:

Plan Name

Monthly Price

Virtual Phone System for Small Business

From $29.00

Inbox for a Small Business Owner

From $39.00

Price Comparison:

Grasshopper vs. FreedomVoice:

FreedomVoice is an affordable business phone system, with prices starting at $2.00 per month, per line for a basic cloud phone. Grasshopper is more expensive, starting at $29.00 per month. However, Grasshopper includes more advanced features like custom greetings and incoming call control.

Grasshopper vs. FreedomVoice Comparison:

Features

Grasshopper

FreedomVoice

Unlimited calling within the U.S. and Canada

No

No

Local or toll free number

Yes

Yes

Unlimited Business SMS

No

Yes

Call forwarding

Yes

Yes

Faxing capabilities

Yes

Yes

Hold music

No

No

Auto attendant

No

Yes

Voicemail

Yes

Yes

Reports

Yes

Yes

Customer greetings

Yes

No

Grasshopper vs. FluentStream:

FluentStream has plans for as little as $5.00 per month, and features services like call forwarding, auto attendant, caller ID, and much more. Grasshopper offers less features for $29.00 per month, but does include basic services like business texting and voicemail.

Grasshopper vs. FluentStream Comparison:

Features

Grasshopper

FluentStream

Unlimited calling within the U.S. and Canada

No

No

Call forwarding

Yes

Yes

Auto attendant

No

Yes

HD voice

No

Yes

Voicemail capabilities

Yes

Yes

Custom greetings

Yes

No

Business SMS

Yes

No

Faxing capabilities

Yes

Yes

Reports

Yes

No

Caller ID

No

Yes

Virtual Phone System for Small Businesses:

Grasshopper offers a virtual phone system equipped with all the communication tools needed for businesses to grow. The phone system includes both standard and advanced features, such as business texting, call forwarding, voicemail, and incoming call control, among other features.

With the Grasshopper system, you can make and receive business calls and texts from anywhere and take multiple calls at the same time. The system also showcases your business's professionalism thanks to robust features like custom greetings and extensions that welcome callers and transfers them to the appropriate department or employee.

The Grasshopper phone system plan comes in three variations:

  • The Solo plan includes one number and three extensions, and is ideal for the solo entrepreneur or sole proprietorship.
  • The Partner plan was created for startup businesses with 1-3 employees. The plan includes three numbers and six extensions.
  • The Small Business plan is exactly that, a plan designed for growing businesses that require flexibility. This plan includes five numbers and unlimited extensions.

Monthly & Annual Pricing:

Plan Name

Monthly Pricing

Annual Pricing

Solo

$29.00

$312.00

Partner

$49.00

$528.00

Small Business

$89.00

$960.00

Additional Grasshopper Features:

  • Voicemail transcription.
  • Call transfers.
  • Incoming call controls.
  • VoIP/Wi-Fi calling.
  • Desktop and mobile apps.
  • Reporting.
  • Virtual fax.

Other Products by Grasshopper:

Grasshopper Connect.

Grasshopper Connect is an inbox system that allows you to view all your calls, texts, voicemails, and emails from one powerful platform, ensuring you always stay organized. The system was created to help remove cluttered communication tools, bringing all your conversations and exchanges to one secure place.

The inbox system features a wide selection of tools to help simplify your business communications, including unified messaging, business contacts, call blocking, hold incoming calls, and business calling, among other features.

Grasshopper Connect offers one Individual plan for $39.00 per month and comes with one number, as well as email, text, and phone integration. Users can also receive a 10% discount if they choose to be billed annually. In this scenario, you will pay $420.00 per year.

Grasshopper Connect Features:

  • Mobile app.
  • Business calling.
  • Business texting.
  • Call blocking.
  • Hold incoming calls.
  • Timeline view.

Features:

Desktop and Mobile Apps.

Grasshopper's desktop and mobile apps are designed for small business owners who need to be on the go. Customers use Grasshopper apps for business calls to keep work and personal lives separate, send and receive text messages, and view call history.

You can use the mobile app to keep your personal and business phone number separate, and is equipped with all the virtual phone system features. The mobile app is available on Android and iOS devices.

The desktop app uses internet connection to make and receive VoIP calls, text messages, and view voicemails and call history so you can respond to clients efficiently. Grasshopper is available for Windows and Mac devices.

Key Information:

Legal Name

Grasshopper

Founder

Siamak Taghaddos

Founding Date

Jan 01, 2003

Address

320 Summer St, Boston, MA 02210

Number of Employees

99

Number of Customers

350000

Telephone

1 (617) 395-5700

Website

https://grasshopper.com/

FAQs:

How do you use a Grasshopper phone?

  1. Choose your number and plan.
  2. Download the Grasshopper apps.
  3. Configure your settings.
  4. Get to work.

How much does Grasshopper cost per month?

Grasshopper's monthly plans range from $29.00 per month for the Solo plan to $89.00 per month for the Small Business plan.

Is Grasshopper a VoIP?

No, Although Grasshopper is managed online, Grasshopper is not a business VoIP solution. You can't make a phone call the same way you would with a VoIP phone.

Can you port a Grasshopper number?

Yes, you can port your existing number to Grasshopper at no additional charge.

Do I need new phone lines if I get a Grasshopper phone system?

No, Grasshopper is a virtual phone system, so your business phone line can run on the internet instead of being hardwired to a phone line.

Does Grasshopper's small business phone service include texting?

All of the Grasshopper virtual phone plans include business texting capabilities, call forwarding, and custom greetings.

What are some alternatives to Grasshopper?

Business Phone Providers

Is there any company that provides business phones?

Can I make long distance calls on a Grasshopper business phone?

Yes, you can call any country in the world on a Grasshopper internet phone. Each country has a different per minute rate. You can check the rates at grasshopper.com/international-rates.

There are lots of virtual business phone companies on the market, but Freshcaller and Phone.com are two of the most popular.

Can I get a free business phone number with Grasshopper?

No, business phone numbers are not free with Grasshopper. To get a number, you have to at least sign up for their cheapest business phone plan, which costs $26.00 per month.

Virtual Receptionist Phone System For Small Businesses

What is a virtual receptionist phone system for small businesses?

A virtual phone receptionist can welcome callers with a pre-recorded message and present them with a list of numbered options that they can select. This helps to give your business a more professional feel and to filter calls as they come in.

How many small business phone lines can I get with Grasshopper?

You can get up to five phone lines per account with Grasshopper's business telephone service.

Is Grasshopper a cheap business phone line?

Grasshopper does not sell the cheapest small business phone lines, but at a starting price of just $26.00 per month, you could consider it to be a cheap business phone service. Call routing systems for small business vary widely in price, but Grasshopper is a good entry-level solution.

Does Grasshopper provide a free virtual phone system?

All of Grasshopper's plans require a paid subscription. Bitrix24 and Nexmo have free versions, but their usefulness is limited and you certainly will not have access to all of the features that Grasshopper has.