OnSIP Reviews, Pricing, and FAQs

Learn more about OnSIP business phone systems with our in-depth review. Includes pros and cons, and package comparisons with RingCentral, Phone.com, and 8x8.

Updated on December 1st, 2020

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OnSIP is a cloud-based phone system for businesses. OnSIP's business VoIP phone technology provides simple communications solutions to businesses of all sizes with features like voicemail, auto attendant and call groups.

Updates:

Updated 24th of February 2020

We added additional pricing to be more accurate, compared OnSIP to close competitors RingCentral, Phone.com, and 8x8, and added more information about each OnSIP product.

Also Consider

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VoIP, Phone System, Video Conferencing, Fax and more.

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No contract required.

Get unlimited video meetings, conference calls, and phone calls.

Pros and Cons:

Pros

  • Offers a wide selection of features, including call center and admin features.
  • Unlimited access to U.S. support.
  • Mobile app.
  • sayso Website Voice Chat.
  • Great customer support.

Cons

  • Limited plans.
  • Additional hidden fees.
  • Not suited for large businesses.

Review:

OnSIP is an excellent platform to efficiently manage business communication processes, easily integrating with most CRM systems. The cloud-based phone system also features HD calling, reporting, auto attendant, paging, and much more.

OnSIP's features and plans are more limited than competitors like RingCentral and 8x8. However, OnSIP is much better suited for small businesses that need an affordable yet reliable system, with prices ranging between $18.95 and $49.95 per month.

Highlights:

  • OnSIP offers standard and advanced features like video conferencing, international dialing, an admin portal with unlimited users, and a reporting dashboard.
  • Provides a 100% free website voice chat solution called sayso.
  • Unlimited access to U.S.-based customer support.
  • Mobile app available for employees on the go.
  • Provides great admin features for managers, including call detail records, developer APIs, and SIP domain hosting.

Shortcomings:

  • The Basic plan is expensive and includes limited features.
  • Not suited for large businesses.
  • There are additional hidden fees required to enable certain features.

Reputation:

We found multiple reviews that praised OnSIP's customer support team, noting their quick response times and technical knowledge. However, customers have complained about the lack of a texting feature, a service offered by most competitors.

Pricing:

Plan Name

Monthly Price

sayso

$0.00 per user

Basic

$49.95 /mo + 2.9¢ per minute

Unlimited User

$18.95 per user /mo.

Price Comparison:

OnSIP vs. RingCentral
OnSIP vs. RingCentral:

RingCentral's cloud phone system's monthly pricing starts at $49.99 per user, offering toll-free monthly minutes, web and audio conferencing, and unlimited business SMS. OnSIP's basic plan is similarly priced but includes more advanced features like busy lamp field, sayso website chat, call parking, and more.

OnSIP vs. RingCentral Comparison:

Features

OnSIP Basic

RingCentral Standard

Unlimited calling

Yes

Yes

Business SMS

No

Unlimited

Call forwarding

Yes

Yes

Faxing capabilities

No

No

Hold Music

Yes

No

Auto Attendant

Yes

Yes

Dial by Name Directory

Yes

No

Busy Lamp Field

Yes

No

Audio & Video conferencing

No

Yes

Ring groups

Yes

No

OnSIP vs. Phone.com:

With both OnSIP and Phone.com, users have the option of choosing between a Basic/Base or an Unlimited plan. Phone.com's Base plan is the cheapest option, costing $29.00 less than OnSIP's Basic plan. However, OnSIP's unlimited plan is $11.00 cheaper than Phone.com's and provides a similar feature range.

OnSIP vs. Phone.com Comparison:

Features

OnSIP Basic

Phone.com Base

Unlimited calling

Yes

Yes

Business SMS

No

Yes

Call forwarding

Yes

No

Faxing capabilities

No

Yes

Hold Music

Yes

Yes

Auto Attendant

Yes

Yes

Dial by Name Directory

Yes

Yes

Busy Lamp Field

Yes

No

Audio Conferencing

No

Yes

Ring groups

Yes

No

OnSIP vs. 8x8
OnSIP vs. 8x8:

8x8 offers an X2 plan for $25.00 per user, per month and includes unlimited calling in 14 countries, unlimited internet fax, and 1GB media storage. OnSIP's Basic plan is much more expensive, starting at $49.95 per month, per user. OnSIP's basic plan also limits features like call recording, ring groups, and auto attendants.

OnSIP vs. 8x8 Comparison:

Features

OnSIP Basic

8x8 X2

Unlimited calling

No

Yes

Internation calling

No

Yes

Business SMS

No

Yes

Call forwarding

Yes (limited)

No

Faxing capabilities

No

Yes

Auto attendant

Yes (limited)

Yes

Hold music

No

No

Voicemail

Yes

Yes

Call management

Yes

Yes

Audio & Video Conferencing

No

Yes

Cloud Business Phone System:

OnSIP's cloud-based business phone system is great for small to large businesses, offering feature-rich plans, reliable network uptime, and flexible pricing based on business's communication needs.

OnSIP only offers two plans:

  • Basic: Equipped with features like auto-attendant, call recording, voicemail, and ring groups, the Basic plan is best suited for solo entrepreneurs and startups.

  • Unlimited: OnSIP's Unlimited plan may include all the features listed in the Basic plan, but this time around there's a significant price difference and no limitations. For just $18.95 per user, per month, businesses have unlimited access to everything from the number of call recording users and auto attendants, to call parking and ring groups.

OnSIP's pricing can be found in the table above.

Basic vs. Unlimited Comparison:

Features

Basic

Unlimited

Annoucements

Limited to 1 announcement ($4.95 each additional)

Yes

Auto attendants

Only 3 included ($19.95 each additional)

Yes

Call parking

No

Yes

Call recording users

Only includes 1 user ($4.95 each additional)

Yes

Dial by name directory

1 included ($9.95 each additional)

Yes

Standard calling minutes

2.9¢ per minute

Unlimited

Voicemail boxes + Voircemail-to-email

5 included ($2.00 each additional)

Yes

Busy lamp field

No (additional $19.95per month)

Yes

Polycom phones

No

Yes

sayso website chat

Yes

Yes

Inbound Bridge

$1.95 + 0.5¢ per minute

$1.95 + 0.5¢ per minute

On net conference suite

$19.95 ($50.00 for 10)

$19.95 ($50.00 for 10)

Queues + reporting dashboards

$14.95 per seat

$14.95 per seat

Additional Calling Rates:

Features

Pricing

Inbound Toll-free

3.9¢ per minute

E911

$1.80 per user

Phone Numbers

$2.00 per number

Set up a new number

$7.00 per number (one-time fee)

Port your existing number

$15.00 per number (one-time fee)

Extended Calling Area

Depends on area

OnSIP Basic Features:

Business Phone System Features:

  • ACD queues.
  • 911 emergency dialing.
  • Voicemail-to-Email.
  • Business hour rules.
  • HD calling.
  • HD conference suite.
  • Paging.
  • International dialing.

Call Center Features:

  • Queue dashboard.
  • Call whisper, barge, monitor.
  • sayso.
  • Reporting.
  • Integrations.
  • Queue video on hold.

Collaboration Features:

  • Free on-network calling.
  • Video chat.
  • 5-Way video conferencing.
  • OnSIP mobile app.
  • Extension dialing (from anywhere).

Admin Features:

  • Admin portal.
  • Unlimited users.
  • Inbound bridge.
  • Call detail records.
  • Reporting dashboard.
  • Network status updates.
  • Multi-location support.

Other Products by OnSIP:

sayso Website Chat.

OnSIP offers an inbound chat solution called sayso. The sayso solution is ideal for businesses that are looking to improve lead generation, enhance their sales process, and improve customer satisfaction and retention rates.

sayso website chat is 100% free for all OnSIP users.

How does sayso work?

When a customer visits your business website, they generally have questions and would like to speak with someone over voice or video. The sayso solution looks at what the customer is viewing on your website and creates a personalized list of discussion topics. Behind every top is a qualified OnSIP representative who is available to talk straight from your browser.

Mobile app.

OnSIP offers a free softphone mobile app for both Android and iOS users. With the mobile app, you can easily monitor your business contacts, and past calls and voicemails with just a click. Created for businesses that need mobility and easy access, the mobile app allows you to receive calls from anywhere with the use of a VoIP connection.

You can download the mobile app from the Google Play Store or the App Store.

Integrations:

Software

Integration

Project Management

Slack

Help Desk

Zendesk

Customer Relationship Management (CRM)

HubSpot

Customer Relationship Management (CRM)

Highrise

Key Information:

Legal Name

Junction Networks Inc.

Founder

Robert Wolpov

Founding Date

Jun 01, 2004

Address

55 Broad St., 20th Floor, New York, NY, 10004

Number of Employees

100

Number of Customers

100000

Email

support@onsip.com

Telephone

1 (800) 801-3381

Website

https://www.onsip.com/

FAQs:

What is OnSIP?

OnSIP is a cloud-based phone system for businesses. Their business VoIP phone technology provides businesses of all sizes with simple communications solutions with features like voicemail, auto attendant, and call groups.

What is OnSIP trunking?

OnSIP Trunking is OnSIP's new SIP-based PSTN trunking service that replaces the legacy PSTN Gateway product. It leverages the OnSIP hosted PBX platform, which offers additional reliability.

How can I get a free SIP account?

OnSIP comes with a free softphone application for mobile and desktop, which you can use with any standard SIP application. Also, register your SIP address on any SIP-based desk phone for free voice and video calling.

What is the price range for OnSIP's VoIP phone plans?

OnSIP's plans range in price from $0.00 to $18.95 per user per month. You can also purchase OnSIP apps and add-ons that cost anywhere between $2.00 and $50.00.

What is a cloud SIP?

SIP is a technical acronym that stands for Session Initiation Protocol. A cloud SIP is an online program like OnSIP VoIP that can initiate communication between two points using an internet connection. Your cloud SIP provider uses this technology to convert your phone system from conventional phone lines to a digital communications network.

What are some alternatives to OnSIP?

Cloud Voip

What are some cloud VoIP providers?

How do I perform an OnSIP cloud VoIP test on my network?

You can get a free VoIP network test by going to info.onsip.com/voip-test. The test will check your overall network performance and gauge upload and download speeds, plus identify any issues which may lead to poor audio quality.

What is Junction Networks?

Junction Networks Inc. is the parent company of OnSIP. OnSIP is Junction Network's SIP cloud software solution.