GoToConnect

We review the highlights, shortcomings, and features of GoToConnect's business phone system with comparisons of competitors RingCentral, 8x8, and Phone.com.

Updated on December 1st, 2020

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GoToConnect (formerly Jive) is a cloud-hosted and virtual business phone system created by LogMeIn. With the help of robust call features, texting, and integrations with CRM software, businesses use the phone system to improve interactions and collaboration with customers and employees.

Pros and Cons:

Pros

  • Feature-rich plan with both advanced and standard services.
  • Mobile, desktop, and web application.
  • 24/7 support.
  • Offers a wide selection of business solutions.

Cons

  • Limited to one plan.
  • Interface is hard to navigate.
  • Limited integrations.
  • Mobile app needs improvement.

Review:

GoToConnect is an easy to use and affordable option for your business online phone system. The communications system is equipped with comprehensive features like unlimited extensions, conference bridge, call analytics, intercom, and much more.

Compared to competitors Grasshopper and FluentStream, GoToConnect is the more expensive option. However, GoToConnect offers beneficial add-ons that help maintain a high-level of customer satisfaction, including the GoToConnect Business Continuity (JBC) application, which your phone system into failover and fallback mode, actively monitoring your system until the outage is over.

Highlights:

  • GoToConnect includes both advanced and standard features like video conferencing, ring groups, custom greetings, softphone, and split calls, among others.
  • The system is accessible through the web, a mobile app, and desktop platforms.
  • GoToConnect has 24/7 customer support.
  • GoToConnect stays on during outages with the help of their JBC application.

Shortcomings:

For businesses that require excellent integration capabilities, GoToConnect is not the most ideal option as the system only integrates with three customer relationship management (CRM) software. In addition, the system can be costly for startup businesses with small budgets.

Reputation:

GoToConnect customers are impressed with the system's good network quality and it's ability to remain on during malfunctions. However, some customers have noted the mobile app's tendency to freeze and slow down.

Pricing:

Tier

Users

Monthly Pricing

Tier 1

1-4

$29.95 /per user

Tier 2

5-9

$25.95 /per user

Tier 3

10-24

$23.95 /per user

Tier 4

25-49

$21.95 /per user

Tier 5

50+

$19.95 /per user

Price Comparison:

GoToConnect vs. RingCentral
GoToConnect vs. RingCentral:

Starting at $49.99 per month, per user, RingCentral provides robust features missing from GoToConnect's package, including file sharing, call recording, and toll-free minutes. For $29.95 per month, per user, GoToConnect offers standard services like custom greetings, faxing, SMS/text messaging, and call history.

GoToConnect vs. RingCentral Comparison:

Features

GoToConnect

RingCentral

Unlimited calling within the U.S. and Canada

No

Yes

Call forwarding

Yes

Yes

Auto attendant

Yes

Yes

HD voice

No

Yes

Voicemail capabilities

Yes

Yes

Presence detection

No

No

Business SMS

Yes

Yes

Fax capabilities

Yes

Yes

Call history

Yes

Yes

Custom greetings

Yes

No

GoToConnect vs. Phone.com
GoToConnect vs. Phone.com:

GoToConnect bases its prices on the number of users you have, while Phone.com offers both pay-per-minute and unlimited plans. Because of its tier-system, GoToConnect is only more affordable than Phone.com if you have over 5 users, but users do enjoy features like custom greetings and unlimited extensions.

GoToConnect vs. Phone.com Comparison:

Features

GoToConnect

Phone.com

Unlimited calling within the U.S. and Canada

No

Yes

Unlimited extensions

Yes

Yes

Business SMS

No

Yes

Call forwarding

Yes

Yes

Faxing capabilities

Yes

Yes

Auto attendant

Yes

Yes

Voicemail

Yes

Yes

Customer greetings

Yes

No

Hold music

No

Yes

GoToConnect vs. 8x8
GoToConnect vs. 8x8:

8x8 costs $25.00 per month per user for their most basic plan, which features voicemail transcription, call transfers and incoming call controls. GoToConnect is just a touch more expensive, starting at $29.95 per month per user. GoToConnect offers virtually the same features and add-ons, such as video conferencing, conference bridge, ring groups, and more.

GoToConnect vs. 8x8 Comparison:

Features

GoToConnect

8x8

Unlimited calling within the U.S. and Canada

No

Yes

Unlimited extensions

Yes

Yes

Business SMS

No

Yes

Call forwarding

Yes

Yes

Faxing capabilities

Yes

Yes

Auto attendant

Yes

Yes

Voicemail

Yes

Yes

Customer greetings

Yes

No

Mobile app

Yes

Yes

Hold music

No

No

Hosted VoIP Business Phone System:

Each tier comes equipped with over 80 Hosted VoIP and Unified Communications features including unlimited voicemail boxes, auto attendants, time-based routing, call queuing, and local and long-distance calling, among other features.

With the GoToConnect system, you can easily control and update your cloud-based phone system in real-time, create custom greetings and schedules, conduct business while on the go, and route incoming calls to multiple phones.

GoToConnect Pricing:

Pricing for GoToConnect is based on the number of users your business requires and works on a tier-by-tier basis. The pricing found above is for up to 50+ users. However, if you're interested in 100+ users, you can contact GoToConnect for a custom quote.

Additional GoToConnect Features:

  • Call analytics.
  • Call queues.
  • Call recording.
  • Conference bridge.
  • Softphone.
  • Custom greetings.
  • Unlimited extensions.
  • Fax to Email.
  • Ring groups.

GoToConnect Mobile Features:

  • Extension dialing.
  • Call hold/unhold.
  • Conference calls.
  • Split calls.
  • Call history.
  • Chat/SMS.
  • Intercom.

GoToConnect Desktop.

GoToConnect Desktop transforms your desktop or laptop device into an instant unified communications platform. Great for organization, GoToConnect Desktop lets you search corporate directory contacts by name, organize them into a favorites bar, and add new contacts. Another great feature is the call management capabilities, which allows you to make and receive calls or send text messages from any major browser or Microsoft Exchange.

With the help of VoIP calling software, GoToConnect Desktop works as a softphone and lets you to call or message anyone in your contact list straight from your computer device. You can simply create a Favorites Bar with all your important contacts, which will also show when they’re available (green) or unavailable (red).

Furthermore, GoToConnect Desktop application is able to integrate with leading Customer Relationship Management (CRM) software so when a call comes in, the application searches and matches the caller to the CRM’s contacts list, followed by a screen pop up listing the caller’s name, account information, and previous call logs.

What are the system requirements for using the Desktop app?

You only need Windows 10 or MacOS to run the app. You don’t need any specific hardware, but a strong internet connection and up-to-date computer are recommended to ensure good quality.

Business Solutions:

GoToConnect Video.

GoToConnect provides a cloud-based video conferencing solution for businesses of all sizes. GoToConnect Video helps encourage real-time collaboration, reduces travel expenses, and provides direct point-to-point conferencing or multipoint virtual meetings.

With HD content sharing and group chat, you are able to stay in contact with your employees anywhere in the world. Other features include virtual conference rooms, click to connect, and active speaker identification.

Additional GoToConnect Video Features:

  • Full-screen display.
  • Mac and PC compatible.
  • SIP security.
  • Video and audio mute.
  • Record meetings.
  • Conference controls.
  • Mobile app.

Call Center Software.

GoToConnect created their call center software to help businesses maintain high levels of customer satisfaction, evaluate how calls are managed, and improve queue times. With excellent voice quality and 99.999% uptime, GoToConnect's call center software is ideal for businesses that need to manage high call volumes.

GoToConnect's call center software costs $99.95 per month, per account.

Call Center Software Features:

  • Call queues.
  • Interactive Voice Response (IVR).
  • CRM integrations.
  • Call recording.
  • Historical and real-time call reports.
  • Historical contact reports.
  • Report exports.

Integrations:

GoToConnect only integrates with three Customer Relationship Management (CRM) software. These include Salesforce, Zoho CRM, and Redtail.

FAQs:

What is GoToConnect phone service?

GoToConnect phone service is a hosted VoIP business phone system that allows you to make and receive calls using an internet connection.

How much does GoToConnect cost?

GoToConnect pricing costs between $19.95 - $29.95 per month, depending on the number of users you need.

Can GoToConnect record calls?

Yes, GoToConnect does offer a call recording feature.