GoToConnect

GoToConnect (formerly Jive) is a cloud-hosted and virtual business phone system created by LogMeIn. With the help of robust call features, texting, and integrations with CRM software, businesses use the phone system to improve interactions and collaboration with customers and employees.

Price Comparison:

Hosted VoIP Business Phone System:

Each tier comes equipped with over 80 Hosted VoIP and Unified Communications features including unlimited voicemail boxes, auto attendants, time-based routing, call queuing, and local and long-distance calling, among other features.

With the GoToConnect system, you can easily control and update your cloud-based phone system in real-time, create custom greetings and schedules, conduct business while on the go, and route incoming calls to multiple phones.

GoToConnect Pricing:

Pricing for GoToConnect is based on the number of users your business requires and works on a tier-by-tier basis. The pricing found above is for up to 50+ users. However, if you're interested in 100+ users, you can contact GoToConnect for a custom quote.

GoToConnect Desktop.

GoToConnect Desktop transforms your desktop or laptop device into an instant unified communications platform. Great for organization, GoToConnect Desktop lets you search corporate directory contacts by name, organize them into a favorites bar, and add new contacts. Another great feature is the call management capabilities, which allows you to make and receive calls or send text messages from any major browser or Microsoft Exchange.

With the help of VoIP calling software, GoToConnect Desktop works as a softphone and lets you to call or message anyone in your contact list straight from your computer device. You can simply create a Favorites Bar with all your important contacts, which will also show when they’re available (green) or unavailable (red).

Furthermore, GoToConnect Desktop application is able to integrate with leading Customer Relationship Management (CRM) software so when a call comes in, the application searches and matches the caller to the CRM’s contacts list, followed by a screen pop up listing the caller’s name, account information, and previous call logs.

Business Solutions:

GoToConnect Video.

GoToConnect provides a cloud-based video conferencing solution for businesses of all sizes. GoToConnect Video helps encourage real-time collaboration, reduces travel expenses, and provides direct point-to-point conferencing or multipoint virtual meetings.

With HD content sharing and group chat, you are able to stay in contact with your employees anywhere in the world. Other features include virtual conference rooms, click to connect, and active speaker identification.

Call Center Software.

GoToConnect created their call center software to help businesses maintain high levels of customer satisfaction, evaluate how calls are managed, and improve queue times. With excellent voice quality and 99.999% uptime, GoToConnect's call center software is ideal for businesses that need to manage high call volumes.

GoToConnect's call center software costs $99.95 per month, per account.

Integrations:

GoToConnect only integrates with three Customer Relationship Management (CRM) software. These include Salesforce, Zoho CRM, and Redtail.