8x8 Reviews, Pricing, FAQs

Compare 8x8 with competitors like Ringcentral and Comcast, get full pricing details, see various packages, and read what customers have to say.

Updated on June 23rd, 2020

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8x8 Inc is an all-inclusive PBX phone system for small, medium and large businesses. They offer a flexible, unified communications suite including VoIP business phone systems, virtual contact centers, video conferencing, and more.

Updates:

Updated 10th of February 2020

We added comparisons between 8x8 and popular competitors, and included 8x8's Virtual Office package, which makes 8x8 a top competitor. We changed pricing information for all products to showcase new prices for small and large-sized businesses.

Also Consider

RingCentral Office

Full Featured Phone System, Fax, VoIP and More

Get a Quote

Free trail available.

No contract required.

Includes call recording, call logs, conferencing, and more.

8x8 Pros and Cons:

Pros

  • Packed with most standard features.
  • Flexible pricing.
  • Mobile app and desktop version.
  • Easy to setup.
  • Affordable.

Cons

  • Mobile app needs improvement.
  • No 24/7 live chat or phone service.

Review:

8x8 is a leading competitor offering comprehensive packages that are equipped with top of the line features including call forwarding, HD voice and audio, auto attendant, free video conferencing, screen sharing, and much more.

Compared to competitors like Comcast Businesss and RingCentral, 8x8's plans come with all the standard features a business needs to enhance their teams collaboration and communication. In addition, for businesses that require excellent integration capabilities, 8x8 is the ideal choice, effortlessly integrating with CRM, Helpdesk, Productivity, and Security solutions.

Highlights:

Depending on the size of your business, 8x8 is an affordable choice, with prices starting at $12.00 per month for one employee. 8x8's plans are also feature-rich, offering users both standard and unique features like unlimited global calling, up to 10GB media storage, 8x8 team messaging, and advanced call forwarding.

Shortcomings:

8x8 does not provide 24/7 live chat or phone services. In addition, if you wish to terminate your contract, you have to give a 30-day notice and pay a fee of $59.99 - $200.00, depending on the type of service you originally purchased.

Reputation:

Most users have complimented 8x8's network consistency and the quality of their HD voice and audio. However, we have found some reviews that complain about the 8x8 mobile app's poor interface and battery usage.

Pricing:

Plan Name

Starting Price

Small Business X Series

$12.00 /mo. per employee

Enterprise X Series

$25.00 /mo. per employee

Virtual Office X2 Edition

$25.00 /mo. per employee

Price Comparison:

8x8 vs RingCentral
8x8 vs RingCentral:

RingCentral offers a basic plan of $19.99 per month for features like unlimited phone calls within the U.S. and Canada, voicemail, HD voice, and toll-free minutes. For $12.00 per month, 8x8 offers very similar features, including unlimited Calling within the U.S. and Canada, HD voice, and auto attendant.

8x8 vs RingCentral Comparison:

Features

8x8 Express

RingCentral Essentials

Unlimited calling within the U.S. and Canada

Yes

Yes

Call forwarding

Yes

No

Auto attendant

Yes

No

HD voice

Yes

Yes

Voicemail

Yes

Yes

Presence detection

Yes

No

Business SMS

Yes

Yes

Call logs

No

Yes

Hold music

No

No

Caller ID

Yes

No

8x8 vs Comcast Business
8x8 vs Comcast Business:

Comcast Business's phone system includes a call history log, caller ID, call forwarding, and unlimited nationwide calling. However, Comcast Business works on a quote-system. For similar features, 8x8 offers feature-rich plans starting at $12.00 per month.

8x8 vs Comcast Business Comparison:

Features

8x8 Express

Comcast Business

Unlimited calling within the U.S. and Canada

Yes

Yes

Call forwarding

Yes

Yes

Auto attendant

Yes

No

HD voice

Yes

Yes

Voicemail

Yes

Yes

Presence detection

Yes

No

Business SMS

Yes

Yes

Call logs

No

Yes

Hold music

No

Yes

Caller ID

Yes

Yes

8x8 Cloud Business Phone Systems:

For small businesses.

All 8x8's small business VoIP plans are limited to 99 users and provide unlimited calling, high-definition (HD) voice quality, business SMS and texting, and mobile and desktop apps, among other features. 8x8's plans are suited for all forms of communication, including messaging, meetings, mobile, and more.

8x8's VoIP business plans come in four variations: Express, X2 Series, X4 Series, and X6 Series. The X Series plans were created for companies with one office or multiple offices, and customers have the freedom to mix and match X Series plans.

  • The Express plan offers standard communication services like unlimited calling in the U.S. and Canada, business SMS and texting, HD audio, voice, and video conferencing, and G Suite and Office 365 integrations. There is also a 30-day free trial available for this plan.
  • The X2 plan includes all 8x8's Express features plus unlimited calling within 14 countries, advanced auto attendant, call queues, call recording with 1GB storage, and more. This plan is created to provide businesses with essential communication services.
  • The X4 plan comes with all X2's communication services, with the addition of premium services like unlimited calling within 47 countries, operator switchboard, analytics and call quality reporting, and call recording with 10GB storage.
  • The X6 plan is specifically created for contact centers in mind, offering services like 4,000 minutes of contact center calling, skills-based routing, interactive voice response (IVR), and queued and web callback. The plan also includes X4 features.

Small Business X Series Pricing:

Plan Name

Monthly Pricing (Per User)

Includes

Express

$12.00

Unlimited Calling within the U.S. and Canada

X2

$25.00

Unlimited Calling within 14 Countries

X4

$45.00

Unlimited Calling within 47 Countries

X6

$110.00

Unlimited Calling within 47 Countries

Features:

  • Unlimited global calling.
  • HD voice.
  • Auto attendant.
  • Advanced call forwarding.
  • Caller ID.
  • Call recording.
  • 8x8 team messaging.
  • Media storage.

For enterprises.

Enterprise VoIP plans include unlimited calling, HD secure voice, voicemail, and G Suite and Office 365 Integrations, among other features. The Enterprise plans are for businesses that require over 1000 users. While 8x8 does provide pricing on their website, businesses are encouraged to request a quote.

Enterprise VoIP business plans come in four variations: X Series X2, X Series X4, X Series X6, and X Series X8. The X Series plans are designed for customization. Customers are able to mix and match plans in order to meet their business's diverse needs.

  • The X2 plan has vivid performance enhancements, including one click features, allowing employees to switch to chat, voice, or video meetings effortlessly. Other features include company-wide team messaging, HD video conferencing, screen sharing, and business applications.
  • The X4 plan includes all the features of the X2 plan, as well as unlimited global calling for UC across 47 countries, supervisor and service quality analytics, and Switchboard Pro.
  • The X6 plan provides 4,000 minutes per concurrent agent, voice-focused contact center, customer engagement analytics, and more. The plan also comes equipped with all the X4 plan's capabilities.
  • The X8 plan was built to transform and improve the customer experience. Features include integrate voice, email, webchat, and social, and advanced speech and interaction analytics. In addition, the plan is packed with all the X6 plan's features.

Enterprise X Series Pricing:

Plan Name

Monthly Pricing (Per User)

Includes

X2

$25.00

Unlimited Calling within 14 Countries

X4

$45.00

Unlimited Calling within 47 Countries

X6

$110.00

Unlimited Calling within 47 Countries

X8

$172.00

Unlimited Calling within 47 Countries

Features:

  • Unlimited internet faxing.
  • Voicemail transcription.
  • Cross-platform team messaging.
  • Call recordings.
  • HD audio and video meetings.
  • Screen sharing.

Virtual Office.

Virtual Office is a comprehensive and modern cloud business phone system equipped with powerful features, mobile apps, messaging, and collaboration tools. 8x8 introduced this system to help enhance the communication experience with features like call recording and call forwarding, virtual meetings, and more.

The Virtual Office system comes in three variations: X2 Edition, X5 Edition, and the X8 Edition. All plans include unlimited calling, media storage, auto attendant, business SMS, and more.

  • The X2 Edition includes auto attendant, unlimited internet fax, 1GB of media storage, HD and secure voice, call queuing, and much more. The X2 Edition is best suited for small businesses.

  • The X5 Edition provides all the same features as the X2 Edition, with up to 14GB of media storage. Other additional features in this plan include call recording and Switchboard Pro.

  • The 8X Edition is the top of the line choice and is best suited for large businesses. This Edition includes all X5's features, with up to 10GB of media storage. Other additional features in this plan include Virtual Office Analytics Service Quality, inbound and outbound contact center, contact center minutes (2000 min + 3¢/min), 3 months worth of call recording storage, and more.

Virtual Office Pricing:

Plan Name

Monthly Pricing

Includes

X2 Edition

$25.00 /per employee

Unlimited Calling within 14 Countries

X5 Edition

$35.00 /per employee

Unlimited Calling within 32 Countries

X8 Edition

$55.00 /per employee

Unlimited Calling within 47 Countries

Features:

  • Self-service configuration and administration.
  • Unlimited global calling to up to 47 countries.
  • Free desktop and mobile apps.
  • HD voice.
  • Presence.
  • Team chat.
  • Voicemail.
  • Secure voice.
  • Audio conferencing.
  • Video conferencing.
  • Operator switchboard.

Other Virtual Office Products:

Softphone.

The 8x8 Virtual Office Softphone instantly transforms your computer into a cloud-based phone packed with powerful features like 3-way calling, call forwarding, caller ID, and more. Whether you use it in the office or connect to Wi-Fi, the Virtual Office Softphone gives employees the freedom to take their office with them, ultimately improving business productivity and efficiency.

The Softphone is included at no charge with Virtual Office.

Technical Specifications:

  • PC and Mac.
  • Codecs supported: On Flex: Speex (NB, WB), PCM; G.711.
  • Secure login (AES-256 with RSA-1024).
  • Signaling via encrypted RPC.
  • Instant Messenger via XMPP.

Mobile App.

With the Virtual Office edition, users have access to a free mobile app designed for both Android and iOS devices. The mobile app allows you to manage your business communications from anywhere, access personal and business contacts, make 3-way calls, and improve collaboration with team messaging.

Benefits of 8x8's Mobile App:

  • Make calls on your smartphone using your 8x8 calling plan so you save on long distance and international calls.
  • Uses 4G, cellular calling plan, or Wi-Fi.
  • Avoid data roaming charges when outside the U.S. by turning off data roaming and using Wi-Fi hotspots.

VoIP Phones, Headsets, and Accessories.

8x8 offers a wide selection of hardware and accessories for businesses of all sizes. These include desk, cordless, and conference phones, as well as headsets and analog phones. Many of the accessories and headsets on offer are compatible with 8x8's various phone plans. Interested users can visit their website and browse the selection. 8x8 offers a flexible and month-to-month payment plan, which starts below $5.00 per month.

8x8 Business Solutions:

Contact Center.

8x8 offers a comprehensive cloud-based contact center software for businesses. Features include skill-based routing, queued and web callback, dialers, co-browser, quality management, and CRM integrations, among other features.

For contact centers, customer care is the biggest concern. Therefore, 8x8 created a software that comes equipped with a full suite of customer care features like self-service and guided interactive voice response, speech analytics, proactive chat, CTI screen pop-ins, co-browsing, and more.

There is no pricing listed on the 8x8 website. However, interested users can attend a live demo or contact the sales department for more information.

8x8 Video Meetings.

8x8 offers a free, online-based video conferencing solution with unlimited calling, free dial-in with toll-free numbers, HD video, and no meeting time limits. With an intuitive interface and unlimited capabilities, this solution is ideal for teams on the go or in remote locations.

The 8x8 Video Meetings solution can also be added to your Virtual Office X Series plan. Take your video conferencing to the next level through added voice and chat capabilities like inviting additional guests while you are in a meeting.

In addition, 8x8 introduced the Meeting Rooms solution, a cloud-based package that allows you to easily schedule, host, and join video meetings from other designated collaboration spaces. Unlike the original Video Meetings, which are best suited for mobile and desktop, the Meeting Room solution was created for collaborative conference rooms or huddle rooms.

You can visit the Meeting Rooms product page and request a quote.

Integrations:

With a vast selection of integration apps, you can effortlessly combine the features of 8x8 into the applications you use every day.

CRM/ERP

Helpdesk

Productivity

Security

Agile CRM

Salesforce

Outlook

Okta

Bullhorn

Zendesk

Skype for Business

HubSpot

Netsuite CRM

Teamwork Projects

Microsoft Dynamics

ServiceNow

Slack

Salesforce

G Suite

SugarCRM

Office 365

Zoho CRM

Microsoft Teams

Mindscope

Salesfusion

Practice Partner

GroupMe

eAgent

Top Producer

At a Glance:

Plan Name

Pricing

Includes

Best For

Small Business X Series

$12.00 - $110.00 /mo. per employee

Unlimited Calling

Small businesses

Enterprise X Series

$25.00 - $172.00 /mo. per employee

Unlimited Calling

Enterprises

Virtual Office X Edition

$25.00 - $55.00 /mo. per employee

Unlimited Calling

Teams on the go

Key Information:

Legal Name

8x8, Inc.

Founder

Dr. Chi-Shin Wang

Founding Date

Jan 01, 1987

Address

2125 O’Nel Drive, San Jose, CA 95131

Number of Employees

1500

Number of Customers

50000

Email

dpo@8x8.com

Telephone

1 (855) 399-1797

Website

https://www.8x8.com/

FAQs:

What is the 8x8 phone system?

8x8 is a PBX phone system for small to large businesses. Its features include VoIP business phone systems, virtual contact centers, video conferencing, and more.

What is 8x8 Virtual Office?

The 8x8 Virtual Office manager is the title of their cloud-phone system or 8x8 VoIP. It is a modern and easy-to-use business phone system with mobile and desktop apps that allow you to manage all your customer-employee communication needs on the go. Capabilities include management of inbound and outbound calls, automatic call forwarding and recording, SMS, instant messaging, virtual meetings, audio conferencing, and call reports. The 8x8 phone system is easy to configure and operate and offers secure voice encryption. Depending on your package, you can make unlimited calls to over 40 countries.

How many employees does 8x8 have?

8x8 has 1,400 employees.

When was 8x8 founded?

8x8 was founded in 1987.

How do I setup my 8x8 phone?

  1. Connect the phone to your provided Ethernet cable.
  2. After your phone powers on, pick up the handset or turn the speakerphone on.
  3. Follow the voice prompts and enter the Activation Code you received in your welcome email.
  4. The phone will reboot and come online.

How do I cancel my 8x8 service?

You can cancel your 8x8 subscription by contacting them by telephone. The number to dial is (888) 898-8733.

What is 8x8's price range?

8x8 pricing ranges from $25.00 to $55.00 per user, per month. The 8x8 Virtual Contact Center and X Series service plans are by quote only.

What are the advantages of 8x8 vs Nextiva?

When it comes to cloud-based communications, 8x8 and Nextiva are pretty much on an even keel. Both offer great features and price plans, and you can use both solutions across all devices from anywhere in the world. They also integrate with a wide range of CRM systems and other applications. But 8x8 tops the list by offering more integrations and extra features, proving that it's a more versatile option.

Can I use my existing phones with 8x8?

Yes, you can use your existing phones or choose from their in-house range of IP phones or wireless telephony solutions.

How do I get in touch with 8x8 support?

Check out the 8x8 online knowledge base or speak to a community expert via their online portal 24/7 in the United States. You can also choose to redirect your question to the 8x8 technical team.

Can I do an 8x8 VoIP speed test?

Yes, you can. On the bottom of their homepage, under Tools, select VoIP Speed Test. The test will automatically measure the quality and performance of your internet connection between your home or office network and the 8x8 servers. Chrome does not work with this test so use Firefox instead.