Zoom Reviews

View Zoom's cloud-based video conferencing software for your business. Includes info on Zoom, free trials, reviews, pricing, and FAQs.

Updated on January 6th, 2020

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Zoom is a provider of remote conferencing services that combine video conferencing solutions, online meetings, chat, and mobile collaboration. Zoom offers video, audio, and screen-sharing experiences across Mac, iOS, Android, Windows, Blackberry, Zoom Rooms, and H.323/SIP room systems. And their innovative Zoom Phone provides peerless business VoIP.

Also Consider

Ring Central

Video Conferencing, VoIP, Phone System, Fax and more.

Get a Quote

Free trail available.

No contract required.

Get unlimited video meetings, conference calls, and phone calls.


Plan Name

Monthly Pricing




$14.99 per host


$19.99 per host


$19.99 per host

Zoom Rooms

$49.00 per room

H.323 Room Connector

$49.00 per port

Video Webinar

Starting at $40.00 per host for 100 attendees

Zoom Reviews

Pros: Can be used across various devices. Switches seamlessly between participants. Wide range of features.

Cons: Challenging to mute call notifications. Connection not good at times. Free version is quite limited.

Bottomline: Zoom connects your team to optimize performance.

Key Information:


Eric S. Yuan




San Jose, CA

Number of Employees

Around 1,300


Eric S. Yuan


55 Almaden Boulevard, 6th Floor, San Jose, CA 95113


+1 888-799-9666




Is Zoom really free?

Zoom offers a full-featured Basic Plan with unlimited meetings for free. Upgrading to other plans requires payment.

Is Zoom good for webinars?

Zoom Webinar is easy to use and free on the Basic package, limited to 40 minutes with more than two people on the line and no integration with other tools. Upgrade to the $15 a month plan for unlimited webinars with up to 100 people at a time and no time limit. An extra $40 a month gives you Zoom's Webinar package for extra features and control over your webinar sessions.

Is Zoom safe to use?

When you sign in to Zoom, your information is kept safe through encryption software throughout your session. Zoom also uses an Advanced Encryption Standard 128-bit algorithm for extra security during your webinars and provides you with the option of a room lockout password to ensure there is no unauthorized access to your webinars.

Is Zoom better than WebEx?

Both Zoom and WebEx are comparable in terms of customer satisfaction and product quality. Zoom is cheaper than WebEx but WebEx offers a few more features than Zoom.

How much is Zoom monthly?

Zoom's monthly pricing ranges between $14.99 and $49.00. Zoom offers a free plan as well.

What are the benefits of Zoom?

Zoom's main features include:

  • Meetings.
  • Video webinars.
  • Zoom Rooms.
  • Business IM.
  • SIP Connector.
  • Developer platform.

What is the difference between a Zoom meeting and a webinar?

Zoom meetings allow all participants to screen share, turn on their video and audio, and view who else is in the meeting. Zoom webinars allow only the host and designated panelists to share their video, audio, and screen. Attendees in webinars are view-only.

Can you use Zoom on a phone?

Yes, you can join in a Zoom meeting audio by traditional phone, iPhone, and Android.

How do I download Zoom?

You can find all the software at the Zoom download center.

Can I join a Zoom meeting without an account?

Yes, a Zoom account is not necessary to join a meeting, but users will need an account to host a meeting. Anyone can join a Zoom meeting on a mobile or desktop app.

How many participants can you have on Zoom?

You can have up to 100 video participants in any of your meetings.

Does Zoom work internationally?

Yes, Zoom is a global service. However, Zoom is currently not available in the following countries:

  • Cuba.
  • Iran.
  • North Korea.
  • Sudan.
  • Syria.
  • The Crimea Region of Ukraine.
  • United Arab Emirates (services have been disrupted but Zoom is attempting to restore full VoIP services).

How do I start a Zoom meeting?

  1. Open the Zoom.us application.
  2. Click "Start with video" or "Start without video."
  3. Click "invite" at the bottom of the meeting window.
  4. Share the invite by either clicking on the email icon or copying the invite URL or invitation and pasting it in an email to your participants.
  5. Click the schedule button, fill in a meeting topic, and fill out the rest of the schedule form according to your needs.
  6. Click the schedule button at the bottom of the schedule form, then click the Copy to Clipboard button.

Can I record a Zoom meeting?

Yes. Clicking the Record to Cloud button records all your video, audio, and chat text to the Zoom cloud. These files can be downloaded to a computer or streamed from a browser.

Is there a Zoom free trial?

No, Zoom's Basic plan is free to use. Interested uses can also request a live demo.

Customer Reviews:


Reviewed: Sep 26, 2018

Source: Reddit

My company sells a TON of Zoom rooms. For us you just can't beat how quick and painless the deployment is, while maintaining such a huge feature set. Personally, when I started in the business, I always was under the impression the future was soft codecs. Zoom rooms is exactly that, but optimized for a room as opposed to running a webex client on a PC connected to a screen. Zoom rooms hits just about all the points you mention. I would be wary about trying to switch cameras within software though. Sometimes that can hang the system, so I'd recommend a switcher and HDMI to USB. You would lose the ability to control camera PTZ within Zoom though (though with the development of the API this could probably change in the near future). Audio hardware can range from a Jabra to 2 Tesira servers with 40 gooseneck mics. Audio transmission quality is topnotch. O365 calendar integrates painlessly. We even got fully on prem to work, though it wasn't easy getting that info from Zoom. If you want a SIP line you can pay for one from Zoom, or you can use your SIP provider so long as they have 3rd party SIP support. We do a lot of different conferencing systems. But if it were my office I'd go with Zoom Rooms 100%.


Reviewed: Jul 30, 2018

Source: Reddit

We just switched to Zoom. Ease of use, computer audio, and screen share quality are the big selling points. We switched over from WebEx to Zoom and there was an instant quality of life improvement. One of our most challenging users ran a major conference with no training because Zoom is so easy to use.


Reviewed: Sep 09, 2018

Source: Reddit

We use Zoom every day. The Chrome OS Zoom client works well for video conferencing, (video was broken, on a recent update, but is working again). However, the Chrome OS client is crippled compared to the Linux client. I'm not able to use it to chat outside of meetings, not able to invite by contact during a meeting, or schedule meetings within the client. Meetings can be schedule via Zoom's web interface. The Linux client can be installed in the Crostini container, which provides chat and other features, but video conferencing does not work. Also, as far as I've been able to determine, there is not a way to control the sensitivity of external mics on Chrome OS, which has made it difficult to use Zoom on the Pixelbook.