Five9 Reviews, Ratings, Pricing Info and FAQs

Learn more about the Five9 contact center with customer reviews, ratings, pricing information and frequently asked questions.

5 min read • Last updated on October 15th, 2018

Five9 is a cloud contact center solution with VoIP technology for businesses. The Five9 platform can be used to make and receive phone calls via the internet. The software can also be used to direct calls and create extensions.

Five9 Pricing:

Five9 does not list any pricing on their website. To find out how much Five9 will cost for your business, contact the vendor and request a quote.

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Five9 Key Information Table:

Founder

John Sung Kim

Founded

2001

Headquarters

San Ramon, CA

CEO

Rowan Trollope

Number of Customers

2,000+

Phone Number

1 (800) 553-8159

Address

4000 Executive Parkway, Suite 400, San Ramon, CA, 94583

Website

www.five9.com

Five9 FAQs:

What is the price range for Five9 business phone plans?

Five9 does not list prices on their website. To obtain a more accurate pricing breakdown, contact the Five9 sales team and request a quote.

Can I use my Five9 login on any computer or device?

Yes. Five9 software is cloud-based, so you can use your five9.com login anywhere that you have an internet connection to gain access to your account.

What should I do if I am experiencing Five9 audio issues?

First, check to make sure that you have a strong internet connection. If the problem persists, you can call Five9 support at 1 (866) 553-1459, or you can send an email to cases@five9.com.

Where can I learn more about Five9 careers?

To learn more about working at Five9 and to see current openings, go to www.five9.com/about/careers.

How much does it cost to purchase stocks in Five9 Inc.?

Stock prices are constantly changing, but you can find the latest Five9 stock price by doing a quick Google search for "FIVN."

Is there a Five9 smartphone app?

There is a Five9 app for Android and iPhone that you can download in your app store. You can use your Five Nine login information to open the app and view your Five9 account dashboard.

What is the Five9 Agent Guide?

The Five9 Agent Guide was created by Five9 to help you guide your new call center agents through the software so they can learn all of the ins and outs and discover every feature.

Five9 Reviews:

Reviewer

Rating

Review

Spencer P.

5/5

A simple, efficient phone system that helped us get rid of our business lines without lowering our customer service standards.

Kathy H.

4/5

Good connection and customer service. However, we have not been able to sync Five9 with our Salesforce records.

Doug H.

5/5

Five9 is by far the cheapest and easiest solution to implement.

Michael R.

5/5

Five9 has taken our call center to another level because it manages call flow so well.

Corbin M.

4/5

Robust reporting with a simple interface. Great for businesses of any size.

Stephanie B.

5/5

Great for customized reports and reliable phone connectivity.

David Q.

5/5

We can quickly add more phone numbers if we need them and contact our account managers whenever we have a question.

Partick S.

3/5

Reporting is weak and the Salesforce integration is very poor.

Erick T.

2/5

We have had difficulties maintaining call quality and keeping the same speed on outgoing calls.

Michael R.

5/5

The reporting features give us a wealth of information so that we can make improvements.