Five9 Reviews, Pricing Info, and FAQs

Learn more about the Five9 contact center with comparisons to Ringcentral and Nextiva, customer reviews, pricing, and frequently asked questions.

Updated on June 28th, 2020

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Five9 is a cloud contact center solution with VoIP technology for businesses. The Five9 platform can be used to make and receive phone calls via the internet. The software can also be used to direct calls and create extensions.

Updates:

Updated 10th of March 2020

Added comparisons with competitors RingCentral, Nextiva, and Phone.com, and included more information about Five9's products and features.

Also Consider

RingCentral Office

VoIP, Phone System, Video Conferencing, Fax and more.

Get a Quote

Free trail available.

No contract required.

Get unlimited video meetings, conference calls, and phone calls.

Pros and Cons:

Pros

  • Plan includes a wide selection of in-demand features.
  • Excellent integration capabilities.
  • Global Voice.
  • Best suited for businesses of all sizes.
  • Ideal for inbound, outbound, and blended centers.
  • Easy to setup.

Cons

  • Limited to one plan.
  • No pricing available.

Review:

Five9 is a robust VoIP-based call center solution thanks to its fully customizable plan that allows you to add the features your business needs. Users enjoy features rarely found in other contact center plans, including agent scripting, screen recording, and speech recognition IVR.

Highlights:

  • While Five9 only offers one plan, it is feature-packed with contact center-specific tools like workforce and quality management, real-time reporting, and multichannel support.
  • Five9 provides excellent integration opportunities with UC and CRM solutions. The company also offers powerful cloud APIs.
  • Global Voice is Five9's cloud platform that allows businesses to connect to employees and customers in different countries.

Shortcomings:

Unlike competitors RingCentral and Nextiva, Five9 does not provide multiple plans. This limits your options, especially if you're a small business just starting out. In addition, Five9 makes no pricing information available on its website. Instead, interested parties need to undergo a quote process.

Reputation:

Customers on Quora generally rated Five9's contact center solution between 4 and 5 stars, highlighting the company's excellent dialer solutions and CRM integration options. In addition, customers complimented the ease of use and simple setup process.

Five9 also received 82 reviews on Gartner, with the overwhelming majority rating the company 5 stars. Users once again were impressed with the fast and easy implementation process and overall UI performance.

Pricing:

Five9 does not list any pricing on its website. To find out how much Five9 will cost for your business, contact the vendor and request a quote.

Price Comparison:

Five9 vs. RingCentral
Five9 vs. RingCentral:

Both RingCentral and Five9 work on a quote-based system but users can expect more adaptability from RingCentral's solution as the competitor offers three plans in total. On the other hand, Five9 specializes in contact center software, providing users with all standard features including IVR, CTI, and ACD.

Five9 vs. RingCentral Comparison:

Features

Five9

RingCentral

Setup Fees

Yes

Yes

Screen recording

Yes

Yes

Social, email, and chat

Yes

No

CRM integrations

Yes

Yes

Surveys

Yes

Yes

Reporting

Yes

Yes

Agent scripting

Yes

No

Campaign Management

Yes

Yes

Five9 vs. Nextiva
Five9 vs. Nextiva:

While Five9 does not reveal pricing on its website, Nextiva's contact center solution ranges between $50.00 and $100.00 per user, per month. The two competitors both provide similar contact center-specific features include IVR, screen pop, call queuing, and call recording.

Five9 vs. Nextiva Comparison:

Features

Five9

Nextiva

Setup Fees

Yes

No

Screen recording

Yes

No

Social, email, and chat

Yes

No

CRM integrations

Yes

Yes

Surveys

Yes

Yes

Reporting

Yes

Yes

Agent scripting

Yes

No

Campaign Management

Yes

No

Five9 vs. Phone.com
Five9 vs. Phone.com:

Five9 specializes in VoIP contact center communication solutions, whereas Phone.com offers business VoIP systems for businesses and solo entrepreneurs. Despite being limited to one package, Five9's contact center plan includes more robust tools, such as speech recognition, workforce management, and screen recording.

Five9 vs. Phone.com Comparison:

Features

Five9

Phone.com

Setup fees

Yes

No

Screen recording

Yes

No

Caller ID

Yes

Yes

CRM integrations

Yes

Yes

Surveys

Yes

No

Reporting

Yes

No

Agent scripting

Yes

Yes

Campaign management

Yes

Yes

Five9 Contact Center.

Five9's contact center software is an industry-leading platform that was designed to help contact centers of all sizes manage operations, enhance customer experiences, and automate workflow. Equipped with a comprehensive list of robust business phone system features, including conference calls, VoIP calling, omnichannel routing, and agent scripting, the Five9 software is ideal for customer support centers, lead development teams, and sales departments.

Five9 specializes in the field of contact center solutions, only offering this product with additional add-ons. While both Five9's competitors are more focused on providing VoIP business phone systems, users that require a unified communications solution should instead look towards Five9's impressive list of features.

With the Five9 software, businesses are able to effectively manage an inbound, outbound, or blended omnichannel business thanks to contact center-specific features like interactive voice response (IVR), real-time and historical dashboards and reporting, workforce management, and more.

Inbound vs. Outbound vs. Blended:

Offer

Inbound

Outbound

Blended

Quality Monitoring

Yes

Yes

Yes

Computer Telephony Integration (CTI)

Yes

Yes

Yes

Automatic Call Distribution (ACD)

Yes

Yes

Yes

Interactive Voice Response (IVR)

Yes

No

Yes

Historical & Standard Reporting

Yes

Yes

Yes

Dialers

No

Yes

Yes

Five9 works on a quote-system. Final pricing is based on your number of seats, usage, and the list of features you require. Five9 offers both month-to-month and contract payment options. You can request a free quote on the Five9 website.

Five9 Contact Center Features:

  • Predictive, progressive, power, and preview dialers.
  • Campaign and list management.
  • DNC compliance.
  • Web callback.
  • Omnichannel ACD.
  • Screen pop
  • Post-call surveys.
  • Skills-based routing.
  • Agent scripting.
  • Call conferencing.
  • Call recording.
  • Historical reporting.

Add To Your System:

Five9 offers an impressive list of high-quality add-ons designed to improve the overall contact center system. However, pricing for these add-ons is not provided on Five9's website. As you create a personalized quote with the help of a Five9 representative, you can mix and match features that benefit your business.

Five9 Add-Ons:

  • Telecom usage.
  • CRM integrations.
  • Screen recording.
  • Workforce and quality management.
  • Professional services.
  • Speech recognition IVR.
  • Agent, supervisor, and administrator licenses.
  • Multichannel.
  • Social, email, and chat.

Other Products by Five9:

Global Voice.

Using a cloud platform and various voice points of presence (PoPs) situated across the globe, Five9's global voice solution was created to connect your business with customers and employees situated in remote or foreign countries. The Global Reach solution was specifically designed for enterprise-sized businesses, connecting customers with support and tech departments 24/7 due to seamless integration with CRM, WFO, and UC systems.

You can request a quote on Five9's website.

Integrations:

The Five9 contact center solution can be integrated with CRM, Unified Communication (UC), or cloud API features. These adaptable options compliment most business applications, ensuring your communication and team collaboration is done on one complete system.

Integration

Offer

Customer Relationship Management (CRM)

Salesforce, Microsoft Dynamics CRM, NetSuite CRM, Zendesk, Velocify, and ServiceNow

Unified Communication (UC)

Web connectors, built-In customizability, proactive productivity tools, and embedded agent interface.

Cloud API

CTI, configuration, reporting, and statistics web.

Key Information:

Legal Name

Five9, Inc.

Founder

John Sung Kim

Founding Date

Mar 01, 2001

Address

4000 Executive Parkway, Suite 400, San Ramon, CA 94583

Number of Employees

983

Number of Customers

2000

Email

info@five9.com

Telephone

1 (833) 992-0259

Website

https://www.five9.com/

FAQs:

What is Five9 software?

Five9 is a contact center solution that enables agents to effectively manage inbound and outbound calls, and improve sales and service. Features include reporting and analytics, CRM integrations, omnichannel solutions, and more.

How much does Five9 cost?

Five9 does not list prices on their website. To obtain a more accurate pricing breakdown, contact Five9's sales team and request a quote.

Can I use my Five9 login on any computer or device?

Yes. Five9 software is cloud-based, so you can use your Five9 login anywhere where you have an internet connection to gain access to your account.

What should I do if I am experiencing Five9 audio issues?

First, check to make sure that you have a strong internet connection. If the problem persists, you can call Five9 support at 1 (866) 553-1459, or you can send an email to cases@five9.com.

How much does it cost to purchase stocks in Five9 Inc.?

Stock prices are constantly changing, but you can find the latest Five9 stock price by doing a quick Google search for "FIVN."

Is there a Five9 smartphone app?

There is a Five9 app for Android and iPhone that you can download in your app store. You can use your Five9 login information to open the app and view your Five9 account dashboard.

What is the Five9 Agent Guide?

The Five9 Agent Guide was created by Five9 to help guide your new call center agents through the software so that they can learn all of the ins and outs and discover every feature.