Five9 Reviews, Pricing Info and FAQs

Learn more about the Five9 contact center with customer reviews, pricing information, and frequently asked questions.

Updated on July 10th, 2019

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Five9 is a cloud contact center solution with VoIP technology for businesses. The Five9 platform can be used to make and receive phone calls via the internet. The software can also be used to direct calls and create extensions.

Also Consider

RingCentral Office

VoIP, Phone System, Video Conferencing, Fax and more.

Get a Quote

Free trail available.

No contract required.

Get unlimited video meetings, conference calls, and phone calls.

Pricing:

Five9 does not list any pricing on their website. To find out how much Five9 will cost for your business, contact the vendor and request a quote.

Five9 Reviews
Review:

Pros: Fully customizable. Easy to use. Advanced reporting capabilities

Cons: Does not record outbound calls.

Bottomline: A robust VoIP system for call centers and customer service departments.

News & Activity:

Date

News or Activity

March 18, 2019

Five9 to Present at Call & Contact Centre Expo 2019

March 18, 2019

Five9 (FIVN): Fundamentals look sound but is it Good for short term Investment

February 19, 2019

Five9 stock rallies as results beat Street

February 19, 2019

Five9 Earnings, Revenue Top Views As 2019 Guidance Edges Estimates

Key Information:

Founder

John Sung Kim

Founded

2001

Headquarters

San Ramon, CA

Number of Employees

1,001-5,000

Number of Customers

2,000+

CEO

[Rowan Trollope](https://www.linkedin.com/in/rowant/_

Address

4000 Executive Parkway, Suite 400, San Ramon, CA, 94583

Phone Number

+1-925-201-2000

Website

www.five9.com

Reviews:

Source

Review

Reuben Yonatan - quora.com

Five9 is pretty much the dominant player in the contact center space. I'd stay away from Avaya, unless they're the only ones that have something specific that you absolutely need (which is unlikely), they're not as simple and robust as Five9.

Mick Dinnen - quora.com

In addition to Ytel, I would also recommend Five9 as a predictive dialer that integrates with Salesforce. I know that with Five9 you can click-to-call from within Salesforce itself, schedule callbacks, leave notes, and all Salesforce contacts are automatically updated after each call. Five9 has better features than Ytel (including built in TCPA compliance safeguards), but the price tag is a little higher.

Kamal Bhattacharyya - quora.com

Out with the old ways. In with the new and revolutionary dialing system from Five9. There is no technical or logical reason agents can not enjoy a better work experience. Think about it, the happier they are the more likely they are to provide a much better customer experience. It's a win- win! Five9 created a system that ensures cost, energy, and time savings.

Joe Icenogle - quora.com

Five9, its really easy to use, and gives you tons of options. Easy streamlined CRM integration, very reliable. I also have no affiliation with them, I just like their service.

FAQs:

What is Five9 software?

Five9 is a contact center solution that enables agents to effectively manage inbound and outbound calls, and improve sales and service. Features include reporting and analytics, CRM integrations, omnichannel solutions, and more.

How much does Five9 cost?

Five9 does not list prices on their website. To obtain a more accurate pricing breakdown, contact the Five9 sales team and request a quote.

Can I use my Five9 login on any computer or device?

Yes. Five9 software is cloud-based, so you can use your Five9 login anywhere where you have an internet connection to gain access to your account.

What should I do if I am experiencing Five9 audio issues?

First, check to make sure that you have a strong internet connection. If the problem persists, you can call Five9 support at 1 (866) 553-1459, or you can send an email to cases@five9.com.

How much does it cost to purchase stocks in Five9 Inc.?

Stock prices are constantly changing, but you can find the latest Five9 stock price by doing a quick Google search for "FIVN."

Is there a Five9 smartphone app?

There is a Five9 app for Android and iPhone that you can download in your app store. You can use your Five9 login information to open the app and view your Five9 account dashboard.

What is the Five9 Agent Guide?

The Five9 Agent Guide was created by Five9 to help guide your new call center agents through the software so they can learn all of the ins and outs and discover every feature.