Gusto Reviews

Compare Gusto with Zenefits, Quickbooks and other top competitors. See full pricing, information on packages, features, and customer reviews.

Updated on March 1st, 2020

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Gusto is a software company that creates web-based benefits, payroll, and human resource management software for small and medium-sized businesses that are based in the United States.

Updates:

Updated 29th of January 2020

Updated pricing information and added a pricing comparison, plus details about each of Gusto's plans.

Updated 4th of February 2020

Added individual pricing comparisons to Zenefits and Quickbooks.

Pros and Cons:

Pros

  • Unlimited payroll.
  • Lifetime accounts for future access to information.
  • Run payroll in all 50 states.

Cons

  • No time management tools with the cheapest plan.
  • Limited integrations with sales apps.
  • No activity dashboard.

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Auto tax filing and digital paystubs.

Includes benefits, onboarding, and compliance features.

Review:

Gusto is our top pick overall for payroll software. It's reliable – an essential quality for payroll software – easy to use, and saves businesses a lot of time. It had the second-highest number of features among all the software we reviewed, beat only by Zenefits.

Highlights.

  • Includes all tax forms and multi-state payroll functions.
  • Automatic net-to-gross calculations.
  • Unlimited payroll with all plans.
  • Lifetime accounts for employees who may need to access their information in the future.

Shortcomings.

Gusto lacks several features that are offered by Zenefits, such as data migration, an activity dashboard, banking information management, and year-round record keeping. Although Gusto does offer some time tracking and accounting integrations, the platform does not allow for integrations with sales tools. Quickbooks Payroll, however, integrates with everything from WooCommerce to Insightly CRM.

Reputation.

While Gusto does have an excellent reputation overall, we did find several complaints about the response time of their customer service. Some customers reported via TrustPilot.com that when they encountered an error with the software, Gusto's support team was slow to respond with the information that they needed.

Pricing:

Plan Name

Monthly Fee

Contractor

$6.00 per person

Core

$39.00 (base price) + $6.00 per employee

Complete

$39.00 (base price) + $12.00 per employee

Concierge

$149.00 (base price) + $12.00 per employee

Price Comparison:

A direct pricing comparison is difficult because Gusto's main competitors - Quickbooks and Zenefits, are not primarily payroll solutions. Zenefits is a complete HR solution with a payroll add-on, while Quickbooks is an accounting solution with a payroll add-on. In contrast, Gusto is primarily a payroll platform with HR and accounting add-ons/integrations.

Gusto vs. Zenefits
Gusto vs. Zenefits:

With Zenefits, our number two ranked solution, users must purchase the payroll add-on to use any of the payroll tools. Adding on payroll costs another $6.00 per employee per month, meaning that you would be paying $14.00 per employee per month to use Zenefits for your payroll. However, Zenefits has more onboarding and HR tools than Gusto.

Gusto vs. Quickbooks
Gusto vs. Quickbooks:

Quickbooks is a popular payroll solution that can be used with or without Quickbooks' full accounting suite. Quickbooks payroll starts at $45.00 /mo. plus $4.00 per employee and includes unlimited payroll and an employee portal. Gusto is comparable with a starting price of $39.00 /mo. and the same basic features.

See our detailed comparisons.

Packages:

Contractor.

For entrepreneurs and freelancers who haven't hired any employees yet, the contactor package is the ideal solution. For just $6.00 per person per month, users can pay 1099 contractors. Unlike all of the other plans, there is no monthly base fee for the Contractor edition. The plan is very basic and only gives users access to a few select features, but it should be enough for anyone looking for a reliable and efficient way to pay their contractors.

Core.

With the Core package, small business owners get the essential tools that they need to run payroll for their employees. Companies that hire frequently and therefore require onboarding tools would have to upgrade to the complete package, but the Core plan does have a wide variety of payroll options that would suit the needs of most small businesses.

Complete.

The Complete plan costs $12.00 per employee per month in comparison to just $6.00 for the Core plan. The same $39.00 monthly base fee still applies. Although the per-employee cost is doubled, subscribers using the Complete plan do indeed benefit from a complete solution with HR tools, user management, time tracking, onboarding, and even the ability to send out employee surveys. Most businesses with 10 employees or less could do without these features, but the upgrade to the Complete plan makes sense for medium to large companies.

Conceriege.

The Concierge package is the most expensive of Gusto's three options and it comes with everything offered in the Core and Complete packages, but in addition, it offers a host of HR resources like policy templates, a customized employee handbook, and access to HR professionals who can help you with compliance. Most beneficial of all, however, is the dedicated support that comes with the Concierge package. With dedicated support, companies are assigned their own representatives and are given a direct contact number so that they can have personalized product support whenever they need it.

Optional Add-Ons:

Option

Setup Fee

Fee

Health Benefits

$0.00

$0.00 /mo. (pay only for premiums)

401(k) Retirement Plans

$0.00

$39.00 /mo. (base price) + $8.00 per participating employee

Workers’ Compensation Insurance

$0.00

$0.00 /mo. (pay only for premiums)

529 College Savings Plans

$0.00

$18.00 /mo. (includes 3 participants, extra participants are each $6.00 /mo.)

Health Savings Account (HSA)

$0.00

$2.50 per participant /mo.

Flexible Spending Account (FSA)

$0.00

$20.00 /mo. (includes 5 participants, extra participants are each $4.00 /mo.)

Commuter Benefits

$0.00

$20.00 /mo. (includes 5 participants, extra participants are each $4.00 /mo.)

Service Charge

n/a

$200.00 /yr. total for the Health Savings Accounts, Flexible Spending Accounts, and Commuter Benefits

Features Comparison:

Software

Compliance Management

Automated Taxes

Charitable Donations

Gusto

Yes

Yes

Yes

Zenefits

Yes

Yes

No

Quickbooks

No

Yes

No

Integrations:

Accounting

Time Tracking

Point of Sale

Business Operations

Freshbooks

Homebase

Clover

Kinderlime

Xero

T Sheets

SpotOn

Trainual

Quickbooks

When I Work

Veryfi

Aplos

Deputy

Accelo

Zipbooks

Ximble

ClienTrak!

Expensify

Boomr

Hubstaff

Receipt Bank

eBility Time Tracker

vagaro

At-a-Glance:

  • Suitable for businesses of all sizes.
  • Special package for paying contractors.
  • Used by over 100,000 small businesses.

Key Information:

Legal Name

ZenPayroll, Inc.

Founder

Joshua Reeves

Founding Date

Nov 01, 2011

Address

525 20th Street, San Francisco, CA 94107

Number of Employees

1000

Number of Customers

100000

Email

support@gusto.com

Telephone

1 (855) 993-5558

Website

https://gusto.com/

FAQs:

What is the price range of Gusto?

Gusto's pricing ranges from $39.00 (base price) + $6.00 per employee per month to $149.00 (base price) + $12.00 per employee per month. This includes Gusto Payroll pricing. Gusto also offers various optional add-ons that are priced individually.

How do I get in contact with Gusto support?

You can reach Gusto support for payroll at the Gusto customer support phone number, (844) 302-5664. Gusto hours for customer service are from 6:00 am to 5:00 pm. You can also get help on the Gusto website by clicking "Chat with us" in the lower right corner. For questions about benefits email benefits@gusto.com.

Is there a Gusto app for my iPhone?

There isn't a Gusto payroll app for iOS or Android, for that matter, but they do have a mobile-friendly website that you can access your account from.

What is Gusto?

Gusto is a software company that offers a full suite of web-based services to meet small business HR needs. This includes payroll, benefits, onboarding, compliance and much more.

Does Gusto pay weekly?

Yes. With Gusto, you are able to pay your employees every week on a specific day of the week (52 payrolls per year). You can also set up a multiple pay schedule.

How does Gusto payroll work?

Gusto streamlines processes by combining payroll, health benefits, workers' compensation insurance and automated tax processing. The software is accessible from any web-based device.

Does Gusto pay on weekends?

No. Any payroll processing done on a weekend or bank holiday will only begin processing on the next business day.

Does Gusto track time?

Yes. With Gusto, you can automatically track, review and approve your team's working hours.

Does Gusto charge for contractors?

Yes, you can also pay contractors through Gusto. The software also automatically files and emails contractors their 1099s at the end of the year.

Customer Reviews:

tkt2rde

Reviewed: Dec 01, 2018

Source: Bogleheads.org

Fast forward to ongoing frustration with Paychex and the difficulty of their archaic processes. I decided to hit up one of the simple online startups for HR that was more with the times and cancelled my contract with Paychex and switched to Gusto. This has been an amazing difference. I am receiving better support, it is 100x easier to use, and it costs considerably less.

Chris Coyier

Reviewed: Nov 21, 2018

Source: Codepen

We use Gusto for our payroll. It's user-friendly and reliable. It also has handy features for employees to manage their own tax withholding or make charitable donations directly from their paychecks.

IlliniMom2021

Reviewed: Oct 31, 2018

Source: Reddit

For managing payroll for a small business, I highly recommend looking at Gusto. We use them and it’s great. Direct deposit into employees accounts. They create and file all of the tax reports to government.

jetteh22

Reviewed: Oct 17, 2018

Source: Reddit

Just switched from Gusto to JustWorks. JustWorks is much more expensive but they offer a lot more benefits even for super small two-person businesses like ours.Even though we are paying more per month in subscription for payroll now we are saving more than what we are paying extra by going with them and saving on health, dental and life insurance. And now the business pays for that stuff for us as an expense instead of us paying it out of pocket.If you have benefits/want benefits and you’re a small business check them out. They’ll give you quotes, etc before you have to sign up so you can determine if it’ll be more affordable in the long run.Edit: Gusto was really great for what we needed it for. But them not allowing benefits for an owners-only small business kinda sucked. But in terms of ease-of-use and stuff it was great.

kampung_boy

Reviewed: Oct 17, 2018

Source: Reddit

Gusto really is the best at what they do. I've had no problems using it.

OhHelloItsJeff

Reviewed: Oct 08, 2018

Source: Twitter

We use Gusto for our contractors, it works well.

Jessica Berkley

Reviewed: Sep 25, 2018

Source: Beyond Balanced Books

We love Gusto at BBB! In fact, we use Gusto for our own payroll!

JustinTuchek

Reviewed: Sep 22, 2018

Source: Twitter

We used Gusto for payroll for a long time, seemed pretty simple. Not sure if they do international stuff though.

scratchnsniff

Reviewed: Jun 06, 2018

Source: Hacker News

Our small company, of 7 full timers and a handful of part timers, switched to Gusto for payroll about a year ago. I know our founder who had previously managed all this himself has saved himself a ton of time and stress. He's generally a frugal person, so if he was won over it's probably worth a look. Since then I've know a few other agencies who have switched to Gusto as well. From an employees perspective I have to say it's been great. I get emails when I get paid, I can easily grab my paystubs, and access to my W-2 without and issue.

Mike Shaefer

Reviewed: Jun 25, 2018

Source: Starter Story

We use Gusto for processing payroll. We love being able to access all our data anywhere with a wifi connection.