Vagaro

Review:

Vagaro is an intuitive, user-friendly solution that allows small businesses and independent users to streamline their daily operations and attract more customers. Available in the U.S., Canada, and the U.K., the platform offers a wide range of features, as well as payment processing and point of sale (POS) hardware.

Aside from the standard functions, such as calendar management, Vagaro offers employer branding, recurring memberships, and the ability to live-stream classes and one-on-one consultations from any location.

Pros:

• Vagaro is an all-inclusive platform for managing appointments and selling products.
• The monthly subscription offers unlimited bookings, email and text reminders, data transfer, and advanced marketing tools.
• Notable features include online payments, live streaming, customer tracking, and custom forms.
• The platform allows users to collect booth rental fees, schedule recurring payments, and store rental contracts.
• The app's inventory tracking tool helps users automatically track and re-order products before they run out.
• Payments can be processed in-store or on the go, and businesses receive a free card reader when they purchase a subscription.
• Beautiful, responsive websites can be created using the website builder.
• Custom commission tiers can be set up to encourage employees to sell more products.
• Vagaro's partnership with Gusto allows users to run payroll and make use of HR and benefits tools.
• Customer support is available via phone, email, and live chat.

Cons:

• There are several add-on features that incur extra charges, such as automated text marketing and custom websites.
• The platform has a learning curve compared to its competitors, MindBody and Fresha.

Reputation:

Vagaro is accredited by the Better Business Bureau and has an A rating. At the time of writing, there were 20 customer reviews, with various complaints about being overcharged by the company and unhelpful customer support.

On G2, Vagaro received 4.72 out of 5 rating based on 2,700 reviews. The majority of users praised the platform's ease of use, value for money, and customer support. However, there were several complaints about the financial reports being too generic, slow payment processing, and the app being "buggy" and difficult to navigate.