FreedomVoice Reviews, and Pricing

Learn about FreedomVoice phone systems and 800 numbers for small businesses. Includes info on FreedomVoice, free trials, pricing, and more.

Updated on July 2nd, 2020

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FreedomVoice is a highly-rated business phone system provider that's been in business since 1996. It offers cloud phones, 800 numbers, and PBX at affordable rates.

Updates:

Updated 13th of February 2020

Compared FreedomVoice to its top competitors, and changed pricing to showcase FreedomVoice's lower prices and feature-packed plans.

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FreedomVoice Pros and Cons:

Pros

  • Affordable pricing.
  • Customizable plans.
  • Offers both standard and advanced features.
  • Powerful mobile app.
  • WebLINK Internet Control Panel.
  • Great customer support.

Cons

  • Many features require additional costs.
  • Limited customer support.

Review:

FreedomVoice is one of the best VoIP services for small businesses because of its cloud-based system and feature-rich plans. Users can make use of both standard and advanced features like call forwarding, analytics, and caller ID, among others.

Compared to competitors Phone.com and Jive Voice, FreedomVoice's plans are reasonably priced, starting at just $9.95 per month for 400 minutes, an entire $3.00 more than Phone.com, which only offers 300 minutes per month. FreedomVoice also offers comprehensive voicemail and call management features, including voicemail Q&A, transcription, and email delivery.

Highlights:

  • FreedomVoice has a wide range of customizable plans available that include auto attendant, reporting, business SMS, and voicemail.
  • Great for employees who are frequently traveling or on-the-go.
  • FreedomVoice also offers a powerful mobile app that effortlessly compliments all Cloud Plans and comes equipped with all features.
  • A WebLink is available, allowing users to easily access their account from any location.

Shortcomings:

While FreedomVoice does offer a wide selection of features, the more advanced features require an additional monthly fee. These additional fees could result in high monthly fees. In addition, FreedomVoice does not offer 24/7 customer support and their times are not suitable for businesses that operate through the night or in different time zones.

Reputation:

Overall, we found many user reviews that complimented FreedomVoice's great customer support, accessibility, and ease of use. However, more than five users highlighted the poor faxing capabilities and occasional network failure. In addition, a couple users complained about receiving a bill months after canceling their plan.

Pricing:

Plan Name

Starting Price

CloudNumber

$9.95 /mo. + per user

CloudPhone

$2.00 /mo. + per phone

CloudPBX

Quote Only.

Price Comparison:

FreedomVoice vs Phone.com:

Phone.com cost $12.99 for their most basic pay-per-minute plan, with features like 300 monthly minutes, 5,000 SMS messages, one local or toll free number, and auto attendant. The FreedomVoice plan cost $9.95 per month and offers similar features, such as 400 monthly minutes, call forwarding, unlimited texting on the mobile app, and more.

FreedomVoice vs Phone.com Comparison:

Feature

FreedomVoice Start

Phone.com Base

Unlimited calling within the U.S. and Canada

No

Yes

Local or toll free number

Yes

Yes

Business SMS

Yes

No

Call forwarding

Yes

No

Faxing capabilities

Yes

Yes

Auto attendant

Yes

Yes

Hold music

No

Yes

Voicemail

Yes

Yes

Account management

No

Yes

Reports

Yes

No

FreedomVoice vs Jive Voice:

Jive Voice's prices start at $29.95 per month for one user, an entire $20.00 more expensive than FreedomVoice. Jive Voice's features include call recording, queues, and analytics. FreedomVoice is much more affordable and offers similar features.

FreedomVoice vs Jive Voice Comparison:

Features

FreedomVoice Start

Jive Voice*

Unlimited calling within the U.S. and Canada

No

Yes

Local or toll free number

Yes

Yes

Business SMS

Yes

No

Call forwarding

Yes

Yes

Faxing capabilities

Yes

Yes

Auto attendant

Yes

Yes

Hold music

No

Yes

Voicemail

Yes

Yes

Account management

No

Yes

Reports

Yes

Yes

*It's important to note that Jive Voice offers all-inclusive plans. This means all plans offer all the same features listed above.

Business Cloud Plans:

CloudNumber.

CloudNumber is a professional 1-800 number or local number that can be managed through your smartphone device. With CloudNumber, you can effortlessly create a personalized greeting for your business, use the free mobile app to check voicemails and faxes, or make phone calls and send text messages from any location.

Once you choose a number on the FreedomVoice website, you have will the option of choosing between three plans: Start, Edge, and Max. All plans include features like auto attendant, call forwarding, voicemail, and more.

  • The Start Plan is limited to 400 minutes per month and includes basic features like call forwarding, auto attendant, and unlimited texting on the FreedomVoice mobile app. This plan is best suited for a solo entrepreneur or startups with less than five employees.
  • The Edge Plan provides 1200 minutes per month and has all the features listed in the Start plan, including voicemail, online faxing, and reports.
  • The Max Plan offers unlimited minutes and comes equipped with all the features in the Edge plan. Best suited for small to medium-sized business, the Max plan provides an online console and reports, unlimited texting, and unlimited voicemail boxes.

CloudNumber Pricing:

Plan Name

Monthly Pricing

Start

$9.95 /per user

Edge

$19.95 /per user

Max

$29.95 /per user

Additional Features:

Features

Pricing

Additional Minutes

3.9¢ /per minute

Get Name & Address

0.10¢ / ea

Record Calls

$5.00 /mo.

Random Hold Music

$5.00 /mo.

CloudPhone.

FreedomVoice's CloudPhone is a business VoIP phone system hosted remotely in the cloud. This removes the need for on-site servers, PBX configuration, and software to install. With the CloudPhone, business owners can get professional-sounding dial tone and unlimited calling in just minutes.

FreedomVoice offers three CloudPhones: Polycom VVX 250, Polycom VVX 350, and Polycom VVX 450.

CloudPhone Pricing:

CloudPhone

Monthly Pricing

Best For

Polycom VVX 250

Included.

For small and home-office use.

Polycom VVX 350

$2.00 /per phone

Excellent clarity, advanced features, and large color display.

Polycom VVX 450

$3.00 /per phone

High performance IP Desk phone with Gigabit Ethernet support.

Additional Features:

  • Plug-and-play solution for home and small offices.
  • Unlimited calling.
  • Port-in numbers.
  • After hours greeting.
  • Ring groups.
  • Call rotation.
  • Call queue.
  • Custom hold music.
  • Call screening.
  • Call blocking.

CloudPBX.

CloudPBX is a scalable, cloud-based business phone system created for businesses of all sizes. To make use of the CloudPBX, you do not require any hardware, and your phones are professionally setup, configured, and supported by a certified local partner. The CloudPBX also offers unlimited calling, outbound caller ID, call screening, secure and Q&A voicemail, and call queuing, among others.

In addition, CloudPBX comes with a wide range of phones and accessories, such as the VVX series of business media phones, integrations with the X-Lite and Bria softphone applications, conference phones, and more. Interested users can visit the FreedomVoice website and request a quote.

Additional Features:

  • Direct inward dialing.
  • Speed dial.
  • Last number redial.
  • Message waiting indicator.
  • Voicemail with email delivery.
  • Q&A voicemail.
  • Voicemail transcription.
  • File compression.
  • Online faxing.

Other Features:

FreedomVoice also offers a comprehensive mobile app that compliments all their various Cloud plans. The mobile app features caller ID, unlimited text messaging, access business voicemail, and more. Available for both Android and iOS devices, the mobile app makes use of cellular voice when making calls. This means you won’t have to depend on a strong Wi-Fi signal to make a call.

You can download the app through the App Store or Google Play Store.

Key Information:

Legal Name

GoDaddy Operating Company, LLC

Founder

Eric Thomas

Founding Date

Jan 01, 1996

Address

5600 Avenida Encinas, Suite 170, Carlsbad, CA 92008

Number of Employees

100

Number of Customers

200000

Email

customercare@freedomvoice.com

Telephone

1 (800) 477-1477

Website

https://www.freedomvoice.com/

Customer Reviews:

Source

Review

Soowhatchathink - reddit.com

I use FreedomVoice for our business phone system, but their system is horrible. We have it set to ring on all of our phones at once, but it rings on my partners phone a good 15 seconds before it starts ringing on mine. Also, it takes a while to even start ringing on mine.It happens often that we get a call coming in, we instantly pick it up, and then they hang up. The only reason I can imagine for that is that they're waiting too long, and if FreedomVoice is losing us calls that we're putting money into getting, then it's like we're double losing money.

ix007 - reddit.com

Using Vonage Business, switched from FreedomVoice ~2 years ago. Easy interface and customer service is pretty good. Only complaint I have is, sometimes when I need to talk to customer service I call the general support line and they transfer me 3 different times to get to business service.

DeeinAustin - reiclub.com

I tried Gotvmail and other toll free services. They're pretty expensive even when you barely use the line. The trick is that most charge you twice when you answer an inbound call. This is called double-leg billing and it really added up. I used other services that didn't charge double-legged billing, but their ploy was that you lose your prepaid minutes if they aren't used within a few months. I switched to FreedomVoice.com and have been happy with it because I was able to buy a plan for up to 1000 mins per month and there's no double-leg billing. I have it set to call my mobile phone and if I don't answer, it goes to my answering service.

FAQs:

What is FreedomVoice's price range?

FreedomVoice's plans range from $9.95 to $29.95 per month.

Does FreedomVoice have a mobile app?

Yes, the FreedomVoice app is available for iPhone and Android devices.

How do I reach FreedomVoice customer care?

You can reach FreedomVoice's customer care team at 1 (480) 463-8290 or by email at customercare@freedomvoice.com.

Is there a free trial for FreedomVoice?

Yes, you can visit FreedomVoice's site to sign up for a free trial of a business 800 number.

Can I get a vanity toll free number?

Yes. When you sign up, you can search the national database of available toll-free numbers that spell a word or phrase.

How many calls can my toll free number take at once?

Technically, there is a limit. However, toll-free numbers used with the CloudNumber service can practically take an unlimited number of calls at once.