eVoice Reviews, Pricing, and FAQs

eVoice offers an online phone service, including a virtual phone number for small-medium businesses.

Updated on April 27th, 2020

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eVoice is a virtual phone system that automatically answers calls and routes them to any phone number or mobile device of your choice.

Updates:

Updated 20th of February 2020

We added information about eVoice's reputation and a comparison with leading competitors.

Also Consider

RingCentral Office

Full Featured Phone System, Fax, VoIP and More

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Free trail available.

No contract required.

Includes call recording, call logs, conferencing, and more.

Pros and Cons:

Pros

  • Desktop and mobile access.
  • Create custom greetings for callers.
  • Free 30-day trial with any plan.
  • Upgrade your plan at any time.

Cons

  • No money-back guarantee.
  • Number of toll-free and local lines is limited.

Review:

eVoice is an easy-to-use virtual phone system that works for small and large teams. With eVoice, users can set up virtual phone numbers, create an advanced voicemail system, and manage inbound calls efficiently. eVoice works on desktop and mobile devices, so no additional hardware is necessary. However, important features like web conference can only be accessed by paying an additional fee.

Highlights.

  • Easily forward calls to any number.
  • Create local and toll-free numbers for your business.
  • Set up extension numbers.
  • Use voicemail for email and text.

Shortcomings.

While eVoice does have numerous call management options, collaboration features like web conferencing, online faxing, and video conferencing are only available as a "Premium" add-on with an additional monthly price. Furthermore, eVoice's pricing structure is somewhat misleading as the website states the cost "per user" for each of their plans, yet subscribers must pay the total listed in small print regardless of how many users they have.

Reputation.

Out of 15 customer reviews on GetVOIP, eVoice only received an over 1.8 out 5 rating. Common complaints included poor customer service and costly billing errors. We found similar complaints from former customers on VirtualPBXPhoneSystems.com.

eVoice's parent company, J2 Global, has received numerous complaints from customers is rated "F" by the Better Business Bureau.

Pricing:

Plan

Monthly Pricing

Annual Pricing

eVoice Lite

$14.99

$149.90

eVoice Unlimited

$78.00

$780.00

eVoice Unlimited Plus

$114.00

$1,140.00

eVoice Unlimited Pro

$180.00

$1,800.00

Optional Add-Ons:

Feature

Price

Video/web conferencing

$9.95 /user (100 mins) or $49.95 /user (unlimited minutes)

Online faxing

$1.95 /mo. per user

Vanity phone number

$30.00 processing fee

International number

$29.95 /mo.

Call recording

$5.95 /user per month (manual recording) or $8.95 /user per month (automatically record all calls)

Packages:

eVoice Lite

eVoice Unlimited

eVoice Unlimited Plus

eVoice Unlimited Pro

$14.99 /mo.

$78.00 /mo.

$114.00

$180.00

1-2 users

1-4 users

1-6 users

1-10 users

350 minutes per month

Unlimited minutes

Unlimited minutes

Unlimited minutes

6 toll-free or local numbers

12 toll-free or local numbers

18 toll-free or local numbers

30 toll-free or local numbers

Unlimited extensions

Unlimited extensions

Unlimited extensions

Unlimited extensions

Inbound online faxing

Inbound online faxing

Inbound online faxing

Standard features:

All of the eVoice plans listed above include:

  • Call forwarding.
  • A virtual answering service.
  • Call routing.
  • Custom voicemail and greetings.
  • Call screening.
  • Call queuing.

Price Comparison:

eVoice vs. RingCentral:

RingCentral offers several tools that are not included with any of the eVoice plans, including file sharing, task assignments, and calendar sharing. Furthermore, any RingCentral plan can be configured to the number of users that you want, while eVoice limits the number of users in each of their plans.

eVoice vs. RingCentral Comparison:

Offering

eVoice Unlimited

RingCentral Phone

Price

$78.00 /mo.

$29.99 /mo. per user

Unlimited minutes

Yes

Yes

Hold music

No

Yes

Online faxing

Yes

No

Number of users

Up to 4

Up to 20

eVoice vs. 8x8:

8x8 offers discounts for a high volume of users, making it a more logical option for larger teams. Call recording is not included in the most basic plan, but it is included in all other plans, while eVoice users must pay an additional fee for call recording with any plan that they select.

eVoice vs. 8x8 Comparison:

Offering

eVoice Unlimited

8x8 Express

Price

$

$

Unlimited minutes

Yes

Yes (within the U.S. and Canada)

Mobile/desktop app

Mobile only

Yes

Voicemail

Yes

Yes

Unlimited extensions

Yes

No

Integrations

None

G-Suite and Office 365

Online faxing

Yes

No

eVoice vs. Avaya:

Avaya starts at $25.00 per user per month, but it has many collaboration tools that eVoice lacks, such as instant messaging, file sharing, and video conferencing for up to five participants at no extra charge. eVoice includes unlimited extensions in its cheapest plan, while Avaya does not.

eVoice vs. Avaya Comparison:

Offering

eVoice Unlimited Plus

Avaya Communications Business

Price

$114.00 /mo.

$24.95 /user

Number of users

Up to 6

Unlimited

Call recording

No (extra cost)

Yes

Instant messaging

No

Yes

Video conferencing

No (extra cost)

Up to 25 participants

Unlimited minutes

Yes

Yes

Key Information:

Legal Name

j2 Global, Inc.

Founder

Wendell Brown

Founding Date

Jan 01, 1998

Address

700 W 7th St, 15th Floor, Los Angeles, CA 90017

Number of Employees

2500

Number of Customers

11000000

Email

help@mail.evoice.com

Telephone

1 (866) 761-8109

Website

https://www.evoice.com/

At a Glance:

Unlimited minutes

Yes

Custom voicemail

Yes

Online fax

Yes

Video conferencing

Yes (with add-on)

Call screening

Yes

Payment options

Monthly and annual

Max number of users

10

FAQs:

What is j2 eVoice?

eVoice is a phone system offered by j2 Global that automatically answers calls with a professional electronic greeting and then sends it to any number of choice.

What is eVoice's price range?

The eVoice virtual business phone service has four price tiers ranging from $12.99 to $79.99 per month. eVoice Lite gives you 300 minutes, 2 extensions, and 6 business telephone numbers.

What is eVoice and how does it work?

eVoice is a virtual phone system that can automatically answer and route incoming calls to any device, person, or department, no matter where you are. It is marketed as a small business phone service but because the platform is customizable, mid-large businesses can also make use of it. Businesses are able to choose local, toll-free, or international numbers. You can create your own custom greeting and all incoming calls are answered 24/7 by an auto attendant. Features include call routing schedules, voicemail messages, inbound faxing, and extensions that you can easily activate via the eVoice cloud-based interface o

eVoice

What is the difference between eVoice and Grasshopper?

Grasshopper offers three tiers ranging from $29.00 to $89.99 per month, which is comparable with eVoice. Although Grasshopper offers fewer phone numbers and extensions, you get unlimited call handling and minutes. Both providers offer the same features but Grasshopper's reputation surpasses eVoice.

What is eVoice Live Receptionist?

If you prefer a human voice to an auto attendant's, eVoice Live Receptionist is a premium answering service with a dedicated team of 4-6 virtual receptionists that answer and route your calls, schedule appointments, and handle administrative tasks. The team is available between 8 am and 8 pm ET. There are three plans ranging from $129.99 to $399.99 per month.

What is eVoice Click to Call?

eVoice Click to Call is a widget that allows you to create your own custom "Call-Me" button for your website, blog, email, or marketing material. This feature is included in your eVoice plan.

Is there an eVoice mobile app?

Yes, you can install the free eVoice mobile app for iOS and Android.

How can I get in contact with eVoice's customer service?

Go to evoice.com/support for the eVoice knowledge base. You can also speak to an eVoice customer service representative via online chat 24/7, or call them on 1 (866) 761-8109.