Zoho Desk is a cloud-based help desk software developed by Zoho Corporation. Created for businesses of all sizes, the powerful software offers users a host of features including customizable reports, customer support tickets, graphical dashboard, and contract management tools.
Pros: Clean and simple to use. Good search feature.
Cons: Some services require additional payment.
Bottomline: Good solution with easy to use UI and powerful ticket management feature.
Sridhar Vembu and Tony Thomas
Pleasanton, California, USA
Number of Employees
1 (877) 834-4428
4141 Hacienda Drive, Pleasanton, CA, United States 94588
What is Zoho Desk's price range?
Zoho Desk plans range from $12.00 to $25.00 per month. Interested clients can also request a quote by going to this link.
Is there a Zoho Desk free trial?
Yes, Zoho Desk does offer a free trial. To access the trial, go here and fill in the form on the right side of the main homepage banner. Then simply click 'Start My Free Trial' beneath the form.
What are some Zoho Desk alternatives?
Looking for New Ticketing System, Hubspot vs Zoho - Zoho has sentiment analysis which is awesome. Works well with manage engine.
Personally, not Zoho. I don't trust them after this: https://www.zdnet.com/article/zoho-domains-central-to-keylogger-data-theft-campaigns-worldwide/ I haven't heard if they've fixed the issue
Zoho has resolved that issue now and there is no problem at the moment. If you are looking at ticketing systems, I suggest giving Zoho Desk a try. Among multi-channeling, automatic ticket assignment, sentiment analysis, custom reports and dashboards, Zoho Desk is also powered with AI now for augmented ticketing data. Check out www.zoho.com/desk for more details.
I'm a big fan of Zoho Desk, been using it for several months now, can't say enough about it.
We use Zoho Desk and got blocked from sending emails because we're an active help desk. They fixed it, but it was still annoying.