Best Free CRM Software for 2023
Compare top free CRMs including Hubspot, Bitrix 24, ngDesk, and more. See details of free offers, learn about features, and read FAQs.
Updated on January 31st, 2023
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Free CRM software helps small businesses keep track of important customer information that is key to improving sales, marketing, and customer service. We've tracked down the best free CRM software to help you decide which to use for your small business.
Read More:
Best CRM Software - Our review of the best CRM software solutions.
Best Accounting Software Services - Read about the best accounting software for your business.
Best Cloud Services for Small Businesses - Our list of the best cloud solutions for small businesses.
Our Pick
Hubspot CRM
Top-notch CRM. FREE, forever.
Get Hubspot CRMAutomatically logs all activity.
See all contact info in one place.
Chat with customers and prospects in real time.
Why We Chose HubSpot, Zoho CRM, and EngageBay:
HubSpot offers all the advantages of a paid CRM software at no cost at all, making it our pick for the best free CRM software on the market. Its broad feature range includes reporting dashboards, contact and lead management, tracking and storage of deals or opportunities, reporting of deals, tasks, and activities, and scheduling of meetings or appointments.
Some more advanced features include the company insights tool, which competitors lack, plus advertisement management, website traffic analysis, and email scheduling functions.
Zoho CRM is next on our list as it offers a generous feature range for a free CRM platform. Some of its key features include lead and contact management, page customization, email notifications, and standard reports without customization. Zoho CRM is, however, only free for up to three users.
EngageBay is third on our list and offers plenty of useful CRM features. Some of these include a contact list of up to 1,000 names, a 360 degree contact view, appointment scheduling tools, predictive lead scores, a live chat feature, and integrations with Gmail, Outlook, and Office 365.
Things to Consider When Choosing Free CRM Software:
- Try choosing a software solution that offers scalable features and package upgrades, so that if your business's needs change, you can upgrade your services without losing data.
- Some software solutions do not integrate well with third-party applications, which may cause problems with efficiency. Ensure that your preferred software solution is compatible with your other applications.
- Carefully read the system requirements for your chosen software, as an outdated device may cause the software to lag or work inefficiently.
Best Free CRM Software:
Rank | Name | Offer | Review | Learn More |
|---|---|---|---|---|
1. | Free. | A wide range of features with unlimited access. | ||
2. | Free and paid options. | Offers basic CRM functionality, including lead and contact management, standard reports, and more. | ||
3. | Free and paid options. | Offers useful CRM features such as 1,000 branded emails per month, a 360 degree contact view, and a live chat tool. | ||
4. | Free and paid options. | Integrates well with third-party applications and offers a great range of services. | ||
5. | Free. | Completely free and cloud-based, but does not integrate with social media or payroll platforms. | ||
6. | Free and paid options. | Highly intuitive and integrates well with third-party applications. | ||
7. | Free. | Missing quite a few features but does offer support for multiple sales pipelines. | ||
8. | Free and paid options. | The free version lacks features like support for file attachments, third-party integrations, the ability to send bulk emails, and revenue analytics. | ||
9. | Free and paid options. | A reliable software, but lacks a few features that close competitors offer. | ||
10. | Free. | The platform offers free and open-source CRM software with easy-to-use tools. | ||
11. | Free and paid options. | A powerful sales and marketing solution that features customization options and mobile access. | ||
12. | Free and paid options. | An affordable platform that is ideal for users in search of workflow automation and robust pipeline management tools. | ||
13. | Free. | Key features include multilingual support and sales analytics, but the platform does not offer territory management. |
HubSpot CRM vs. Zoho CRM vs. EngageBay:
HubSpot's CRM platform offers all the features you would want from a top-tier CRM at no cost at all. Their free CRM software is used to lure customers in, after which they are likely to pay for additional products from the HubSpot suite, including their Marketing Hub, Sales Hub, Service Hub, and Growth Suite. In sum, while you don't pay for their CRM, you might end up paying for use of any of their additional products.
Zoho CRM and EngageBay have limited free plans alongside paid versions. Naturally, HubSpot CRM dwarfs Zoho CRM and EngageBay for features and power, so it is more useful to pit their rivals against each other.
Zoho CRM and EngageBay have similar feature ranges. They both offer lead and contact management, custom lists (Zoho CRM offers 5 and EngageBay 2), basic reporting functions, email templates, and more. Zoho CRM offers customer support during business hours only, while EngageBay only offers support via email.
There are features unique to Zoho CRM, such as page customization and team collaboration and communication tools including a calendar, status updates, direct messages, and file attachments; features missing from EngageBay.
Conversely, EngageBay offers some features absent from Zoho CRM's free plan, including integrations with Gmail, Outlook, and Office 365. Zoho CRM's free plan does, however, include website visitor tracking through its Zoho SalesIQ integration.
Zoho CRM is capped at 3 users, while the number of users for EngageBay is unspecified.
HubSpot CRM vs. Zoho CRM vs. EngageBay Comparison:
Offer | HubSpot CRM | Zoho CRM | EngageBay |
|---|---|---|---|
Users | Unlimited | 3 | Unspecified |
Reporting and Analytics | Yes | Standard | Standard |
Social Media Integrations | Yes | No | Yes |
Email Cap | 2,000 per month. | 150 emails per day | 1,000 branded emails per month |
Lead and Contact Management | Yes | Yes | Yes |
Google Apps Integration | Yes | No | Gmail |
Teamwork and Collaboration | Yes | Yes | No |
Customer Support | 24/7 | Business Hours | Email Only |
Customizations | Yes | No | No |
FAQs:
Is there a free CRM?
Yes, there are several free CRMs that even allow for unlimited usage, including HubSpot and Zurmo.
Does Google have a free CRM?
Google does not have its own CRM software, but there are plenty of platforms that integrate with Google apps, namely Salesforce, HubSpot, and Insightly.
Where can I find free CRM software to download?
There are some downloadable CRM that is free, such as Reflect CRM and Zurmo. It is open-source and is available as free CRM downloads for small businesses.
Is it only basic CRM software that is free?
No, some of the most advanced CRM software is free, but for a limited time or a limited number of users.
Is free real estate CRM software really free?
Yes, HubSpot is an example of real estate CRM software that is free to use for an unlimited number of users and contacts. Other companies offer free packages as well, with a limited number of users. If you don't plan on having more than a few users, these might work as free CRM software for you as well.
Is there a free CRM software that works with Outlook?
If you're already on Microsoft's Office 365, you've got access to Prophet CRM, but it offers no free plan. However, HubSpot can be connected to Outlook for free.
Is there a free simple CRM software for small business?
Yes. There are several companies making simple free CRM software, including HubSpot, Bitrix24, and Podio.
Is there anywhere I can get a free CRM software training?
Yes, check out Udemy, Alison, and Lynda for free CRM training courses.