Best Free CRM Software for 2020

Compare top free CRMs including Hubspot, Bitrix 24, SutiCRM, ngDesk, and more. See details of free offers, learn about features, and see customer opinions.

Updated on July 8th, 2020

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Free CRM software helps small businesses keep track of important customer information that is key to improving sales, marketing, and customer service.

We've tracked down the best free CRM software for 2020 to help you decide which to use for your small business.

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Our Pick

Hubspot CRM

Top-notch CRM. FREE, forever.

Get Hubspot CRM

Automatically logs all activity.

See all contact info in one place.

Chat with customers and prospects in real time.

Why We Chose HubSpot:

HubSpot offers unlimited access to users and provides a wide range of features in their free package.

Their features are scalable and there are several packages available with a range of prices for businesses of any size. This makes it easier to upgrade your package without losing data.

Things to Consider When Choosing Free CRM Software:

  1. Try choosing a software solution that offers scalable features and package upgrades, so that if your business's needs change, you can upgrade your services without losing data.
  2. Some software solutions do not integrate well with third-party applications, which may cause problems with efficiency. Ensure that your preferred software solution is compatible with your other applications.
  3. Carefully read the system requirements for your chosen software, as an outdated device may cause the software to lag or work inefficiently.

Best Free CRM Software for 2020:





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A wide range of features with unlimited access.

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Bitrix 24

12 Users, 5 GB Storage

Integrates well with third-party applications and offers a great range of services.

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3 Users

Easy to use with customizable features, but does not integrate with social media.

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Completely free and cloud-based, but does not integrate with social media or payroll platforms.

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Zurmo CRM


Lacks several features and does not integrate with third-party apps or Office Suite.

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Up to 250 contacts, 10 MB Storage

Highly intuitive and integrates well with third-party applications.

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Apptivo CRM

3 Users, 500 MB Storage

Allows for integration with third-party applications. Free plan comes with limited features.

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Reflect CRM


Missing quite a few features but does offer support for multiple sales pipelines.

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2 Users

Scalable solutions with a wide selection of third-party integrations.

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5 Users

Free version lacks features like support for file attachments, third party integration, the ability to send bulk emails, and revenue analytics.

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2 Users, Limited Features

A reliable software, but lacks a few features that close competitors offer.

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Is there a free CRM?

Yes, there are several free CRMs that even allow for unlimited usage, including HubSpot.

Does Google have a free CRM?

Google does not have its own CRM software, but there are plenty of platforms that integrate with Google apps, namely Salesforce, HubSpot, and Insightly.

Where can I find free CRM software to download?

There are two downloadable CRMs that are free, Reflect CRM and Zurmo CRM. Both of them are open source and are available as free CRM downloads for small businesses.

Is it only basic CRM software that is free?

No, some of the most advanced CRM software is free, but for a limited time or a limited number of users.

What are the best free CRM software for real estate?

Is free real estate CRM software really free?

Yes, HubSpot is an example of real estate CRM software that is free to use for an unlimited number of users and contacts. Other companies offer free packages as well, with a limited number of users. If you don't plan on having more than a few users, these might work as free CRM software for you as well.

Is there a free CRM software that works with Outlook?

If you're already on Microsoft's Office 365, you've got free access to Outlook Customer Manager. Hubspot can also be connected to Outlook and is totally free.

Is there a free CRM software for nonprofits?

Is there a free CRM software for sales?

Is there a free simple CRM software for small business?

Yes. There are several companies making simple free CRM software, including HubSpot, Bitrix24,, Podio, and others.

Is there anywhere I can get a free CRM software training?

Yes, check out Udemy, Alison, and Lynda for free CRM training courses.