Freshdesk Reviews, Pricing, and FAQs

Learn about Freshdesk's customer support software for small to medium-sized businesses. Includes info on Freshdesk, free trials, pricing, reviews and FAQs.

Updated on March 31st, 2020

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Freshdesk is customer support software for small to medium-sized businesses. Features include ticketing, self-service, and secure help desk. Businesses use Freshdesk to improve their customer support capabilities.

Free Trial

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Freshdesk offers a feature-rich customer support platform used by 150,000+ businesses.

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Automate repetitive work and save time.

Collaborate with teams to resolve issues fast.

Keep all customer conversations in one place.

Pricing:

Plan Name

Monthly Pricing

Sprout

Free

Blossom

$19.00 per agent

Garden

$35.00 per agent

Estate

$65.00 per agent

Forest

$125.00 per agent

Freshdesk Reviews
Review:

Pros: Good customer service and support.

Cons: Takes a lot of maintenance.

Bottomline: Freshdesk is the perfect solution for small businesses as it has good features, good support. The free version is a good place to start.

Key Information:

Parent Company

Freshworks

Co-Founders

Girish Mathrubootham and Shan Krishnasamy

Founded

2010

Headquarters

San Bruno, CA

Number of Employees

1,001-5,000

Number of Customers

150,000

CEO

Girish Mathrubootham

Phone

1 (855) 747-6767

Address

1250 Bayhill Drive, Suite 315, San Bruno, CA 94066

Website

www.freshdesk.com

FAQs:

What is Freshdesk?

Freshdesk is a cloud-based customer support software and helpdesk solution that assists businesses in supporting all the needs of their customers.

How do I contact Freshdesk support?

You can contact Freshdesk's sales and support team on +1 (866) 832-3090 or email them at support@freshdesk.com.

How much does Freshdesk cost?

Freshdesk's plans range from free to $125.00 per agent a month. If you want an Enterprise plan, you can contact Freshdesk to get a quote.

How do I integrate with Freshdesk?

There are many integrations available in Freshdesk. You can see a full list of available integrations on their website.

Is Freshdesk open source?

No, Freshdesk is not open source.

Is there a Freshdesk free trial?

Yes, Freshdesk offers a 21-day free trial. Access the trial on their website.