Freshdesk Reviews, Pricing, Ratings and FAQs

Learn about Freshdesk's customer support software for small to medium-sized businesses. Includes info on Freshdesk, free trials, pricing, reviews and FAQs.

3 min read • Last updated on October 25th, 2018

Freshdesk is customer support software for small to medium-sized businesses. Features include ticketing, self-service, and secure help desk. Businesses use Freshdesk to improve their customer support capabilities.

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Freshdesk Pricing:

Plan Name

Monthly Pricing

Sprout (Getting Started)

Free

Blossom (Small Teams)

$25.00 per agent

Garden (Growing Teams)

$44.00 per agent

Estate (Large Teams)

$59.00 per agent

Forest (Enterprises)

$99.00 per agent

Freshdesk Key Information:

Parent Company

Freshworks

Co-Founders

Girish Mathrubootham and Shan Krishnasamy

Founded

2010

Headquarters

San Bruno, California, US

CEO

Girish Mathrubootham

Number of Customers

150,000+

Phone

1 (855) 747-6767

Address

1250 Bayhill Drive, Suite 315, San Bruno, CA 94066

Website

www.freshdesk.com

Freshdesk FAQs:

What is Freshdesk's price range?

Freshdesk's plans range from free to $99.00 per agent a month. If you want an Enterprise plan, you can contact [brand name] to get a quote.

Is there a Freshdesk free trial?

Yes, Freshdesk offers a 21-day free trial. Access it here.

Where can I find the Freshdesk login?

Go to freshdesk.com and click "Login" in the bottom right corner of the homepage, or sign in directly here.

Freshdesk Reviews:

Reviewer

Rating

Review

Clyde C.

3.0

Freshdesk is a workable solution, but takes a lot of maintenance.

Kimberly H.

4.0

Freshdesk is one of the best applications for small and medium business customers.

Kai G.

5.0

Get it if you can afford it and have the team to support it.

Alok S.

5.0

Far better than the rest.

Jim R.

5.0

Timely follow-up and personalized response to customer requests.