Freshdesk Reviews, Pricing, Ratings and FAQs

Learn about Freshdesk's customer support software for small to medium-sized businesses. Includes info on Freshdesk, free trials, pricing, reviews and FAQs.

Updated on February 28th, 2019

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Freshdesk is customer support software for small to medium-sized businesses. Features include ticketing, self-service, and secure help desk. Businesses use Freshdesk to improve their customer support capabilities.

Free Trial

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Freshdesk offers a feature-rich customer support platform used by 150,000+ businesses.

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Automate repetitive work and save time.

Collaborate with teams to resolve issues fast.

Keep all customer conversations in one place.

Freshdesk Pricing:

Plan Name

Monthly Pricing

Sprout (Getting Started)


Blossom (Small Teams)

$25.00 per agent

Garden (Growing Teams)

$44.00 per agent

Estate (Large Teams)

$59.00 per agent

Forest (Enterprises)

$99.00 per agent

Freshdesk Reviews
Freshdesk Review:

Pros: Good customer service and support.

Cons: Takes a lot of maintenance.

Bottomline: Freshdesk is the perfect solution for small businesses as it has good features, good support. The free version is a good place to start.

Freshdesk News & Activity:


News or Activity

January 27, 2019

Freshworks updates its messaging software for businesses

January 25, 2019

Freshworks introduces Proximity, an immersive way to bring businesses closer to their customers

January 15, 2019

Freshworks becomes first Unicorn to overturn losses; reports Rs 21 crore profit in FY18

Freshdesk Key Information:

Parent Company



Girish Mathrubootham and Shan Krishnasamy




San Bruno, California, US


Girish Mathrubootham

Number of Customers



1 (855) 747-6767


1250 Bayhill Drive, Suite 315, San Bruno, CA 94066


Freshdesk FAQs:

What is Freshdesk's price range?

Freshdesk's plans range from free to $99.00 per agent a month. If you want an Enterprise plan, you can contact Freshdesk to get a quote.

Is there a Freshdesk free trial?

Yes, Freshdesk offers a 21-day free trial. Access it here.

Where can I find the Freshdesk login?

Go to and click "Login" in the bottom right corner of the homepage, or sign in directly here.

What are some Freshdesk alternatives?

Freshdesk Reviews:



DHirschfelt -

Works absolutely great and it does everything I need it to do. My end users and my team mates couldn’t be happier with it. I highly recommend Freshdesk.

Fathi Arfaoui -

I recommend Freshdesk for their awesome services and the advanced software.

Healthcare Recruiter -

Freshdesk is one of the best applications for small and medium business customers. I like that Freshdesk easily integrates into several subsystems and provides the flexibility to use it in several channels, such as a PC. And it also has a special mobile application - it's very convenient.

Aleksandar Olic -

If you just need a simple shared inbox for your team, Freshdesk might be the solution for you. Freshdesk lets you have unlimited number of users for free. However, if you need some advanced features, you’ll have to upgrade to a paid plan (which can end up costing you more than other solutions).