Freshdesk Reviews, Pricing, and FAQs

Learn about Freshdesk's customer support software for small to medium-sized businesses. Includes info on Freshdesk, free trials, pricing, reviews and FAQs.

Updated on October 14th, 2019

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Freshdesk is customer support software for small to medium-sized businesses. Features include ticketing, self-service, and secure help desk. Businesses use Freshdesk to improve their customer support capabilities.

Free Trial

Try Freshdesk Free!

Freshdesk offers a feature-rich customer support platform used by 150,000+ businesses.

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Automate repetitive work and save time.

Collaborate with teams to resolve issues fast.

Keep all customer conversations in one place.


Plan Name

Monthly Pricing

Sprout (Getting Started)


Blossom (Small Teams)

$25.00 per agent

Garden (Growing Teams)

$44.00 per agent

Estate (Large Teams)

$59.00 per agent

Forest (Enterprises)

$99.00 per agent

Freshdesk Reviews

Pros: Good customer service and support.

Cons: Takes a lot of maintenance.

Bottomline: Freshdesk is the perfect solution for small businesses as it has good features, good support. The free version is a good place to start.

News & Activity:


News or Activity

January 27, 2019

Freshworks updates its messaging software for businesses

January 25, 2019

Freshworks introduces Proximity, an immersive way to bring businesses closer to their customers

January 15, 2019

Freshworks becomes first Unicorn to overturn losses; reports Rs 21 crore profit in FY18

Key Information:

Parent Company



Girish Mathrubootham and Shan Krishnasamy




San Bruno, CA

Number of Employees


Number of Customers



Girish Mathrubootham


1250 Bayhill Drive, Suite 315, San Bruno, CA 94066


+1 855-747-6767





DHirschfelt -

Works absolutely great and it does everything I need it to do. My end users and my team mates couldn’t be happier with it. I highly recommend Freshdesk.

Fathi Arfaoui -

I recommend Freshdesk for their awesome services and the advanced software.

Aleksandar Olic -

If you just need a simple shared inbox for your team, Freshdesk might be the solution for you. Freshdesk lets you have unlimited number of users for free. However, if you need some advanced features, you’ll have to upgrade to a paid plan (which can end up costing you more than other solutions).


What is Freshdesk?

Freshdesk is a cloud-based customer support software and helpdesk solution that assists businesses in supporting all the needs of their customers.

Learn more about Freshdesk.

How do I contact Freshdesk support?

You can contact Freshdesk's sales and support team on +1 (866) 832-3090 or email them at

Read our guide to Freshdesk.

How much does Freshdesk cost?

Freshdesk's plans range from free to $99.00 per agent a month. If you want an Enterprise plan, you can contact Freshdesk to get a quote.

See our pricing guide.

How do I integrate with Freshdesk?

There are many integrations available in Freshdesk. You can see a full list of available integrations here.

Is Freshdesk open source?

No, Freshdesk is not open source.

Learn more about Freshdesk.

Is there a Freshdesk free trial?

Yes, Freshdesk offers a 21-day free trial. Access it here.