Freshdesk Reviews, Pricing, and FAQs

Learn about Freshdesk's customer support software for small to medium-sized businesses. Includes info on Freshdesk, free trials, pricing, reviews and FAQs.

Updated on July 5th, 2020

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Freshdesk is customer support software for small to medium-sized businesses. Features include ticketing, self-service, and secure help desk. Businesses use Freshdesk to improve their customer support capabilities.

Free Trial

Try Freshdesk Free!

Freshdesk offers a feature-rich customer support platform used by 150,000+ businesses.

Sign Up Free

Automate repetitive work and save time.

Collaborate with teams to resolve issues fast.

Keep all customer conversations in one place.


Plan Name

Monthly Pricing




$19.00 per agent


$35.00 per agent


$65.00 per agent


$125.00 per agent

Freshdesk Reviews

Pros: Good customer service and support.

Cons: Takes a lot of maintenance.

Bottomline: Freshdesk is the perfect solution for small businesses as it has good features, good support. The free version is a good place to start.

Key Information:

Legal Name

Freshworks Inc.


Girish Mathrubootham

Founding Date

Oct 13, 2010


2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 United States

Number of Employees


Number of Customers




1 (866) 832-3090



What is Freshdesk?

Freshdesk is a cloud-based customer support software and helpdesk solution that assists businesses in supporting all the needs of their customers.

How do I contact Freshdesk support?

You can contact Freshdesk's sales and support team on +1 (866) 832-3090 or email them at

How much does Freshdesk cost?

Freshdesk's plans range from free to $125.00 per agent a month. If you want an Enterprise plan, you can contact Freshdesk to get a quote.

How do I integrate with Freshdesk?

There are many integrations available in Freshdesk. You can see a full list of available integrations on their website.

Is Freshdesk open source?

No, Freshdesk is not open source.

Is there a Freshdesk free trial?

Yes, Freshdesk offers a 21-day free trial. Access the trial on their website.