Capsule Reviews

Learn about Capsule CRM Software. Includes info on Capsule, free trials, pricing, customer reviews, and FAQs.

Updated on October 1st, 2020

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Capsule is an online Customer Relationship Management service based in Manchester, England. They specialize in building strong client relationships, maximizing sales opportunities, and creating an intuitive user experience.

Updates:

Updated 27th of February 2020

Offered pricing comparisons with top-ranking CRMs HubSpot and Salesforce, making it easier to compare features and prices.

Updated 28th of February 2020

Made it easier to judge Capsule by offering a snapshot of the different review aggregators.

Also Consider

Hubspot CRM

Top-notch CRM. FREE, forever.

Get Hubspot CRM

Automatically logs all activity.

See all contact info in one place.

Chat with customers and prospects in real time.

Pros and Cons:

Pros

  • Gentle learning curve without much training required.
  • Excellent G-Suite integration.
  • Affordable when compared with similar CRM software.

Cons

  • No Office 365 integration.
  • Free version lacks integrations.
  • Basic functionality.
  • Limited customer support.

Review:

Capsule is a highly intuitive customer relationship management (CRM) platform that allows you to manage your contacts, track potential sales, and create customized lists by filtering. Capsule easily integrates with multiple third-party applications such as MailChimp, GSuite, and various payroll solutions. If you can do without the missing features, then Capsule can be a reliable and scalable solution to help your business increase sales and improve customer relationships.

Highlights:

Beyond its ease of use and Customers will enjoy Capsule's variety of features including contact and lead management, tasks and activities tracker, storage, and reporting, as well as reporting dashboards (with filter options), mobile optimization, and the ability to schedule meetings and appointments.

Some less common features include company insights, custom support form fields, shared team email, a document library, and procurement/purchase orders that may come in handy during the sales process.

Shortcomings:

Capsule is missing a few common features that its competitors have, such as smart forms, team management, revenue analytics, and trendline reports, in addition to having a limited customer support.

Capsule shares many standard features with our number-one ranked free CRM software, Hubspot. Yet Capsule is only free for up to two users with 250 contacts and 10MB of storage, while Hubspot gives you unlimited users and storage with their free plan. This means you will have to pay $18.00 per user per month if you want more contacts and storage.

Reputation:

Capsule is our 7th highest ranked CRM software and that ranking is owing to its reputation for being great value for money. Capsule enjoys mostly favorable reviews from customers and software reviewers alike. FinancesOnline gives it a 8/10, and it scores 5/5 stars across categories of Ease of Use, Value for Money, and Customer Support.

Capsule User Review Scores:

Source

Rating

Finances Online SmartScore

8/10

Capterra User Review Score

4.4/5

TrustRadius User Review Score

8.3/10

With a vast selection of apps to integrate with, you can combine your favorite software with Capsule for a richer CRM experience. Capsule's large pool of integrations helps offset the limited functionality by expanding what the software is capable of. It integrates with most popular software, including applications across a wide range of product categories like accounting, marketing, cloud storage, and more. Here are some of its key integrations.

Sales/Marketing

Finance/Accounting

Productivity

Other

Mailchimp

Freshbooks

GSuite

Zapier

Zendesk

Xero

Cin7

Kixie

AppInsights

Google Contacts

Pricing:

Plan Name

Monthly Pricing

Free

$0.00 for up to 2 users.

Professional

$18.00 per user

Teams

$36.00 per user

Capsule vs HubSpot
Capsule vs HubSpot:

HubSpot offers all the benefits of a top-tier CRM platform at no cost, making it the best option on the market. Capsule has a free plan, but it is a limited one, so serious CRM users will likely use a paid plan. While its paid plans are inexpensive, it lacks key functionality, making HubSpot the preferred choice for power users.

Capsule vs HubSpot Comparison:

Feature

Capsule

HubSpot

Cheapest Plan

$0.00 for up to 2 users.

Free

Most Expensive Plan

$36.00 per user

Free

CRM Ranking

7th

1st

24/7 Support

No

Yes

Multilingual Support

No

No

Mobile Support

Yes

Yes

Capsule vs Freshsales
Capsule vs Freshsales:

Freshsales exceeds Capsule in both price and functionality. Freshsales has no free plan, but Capsule's free plan is limited. Capsule might be an ideal choice for businesses with tight wallets, but users looking for more power will want to fork out the extra dollars for Freshsales.

Capsule vs Freshsales Comparison:

Feature

Capsule

Freshsales

Cheapest Plan

$0.00 for up to 2 users.

Free

Most Expensive Plan

$36.00 per user

$79.00 per month

CRM Ranking

7th

2nd

24/7 Support

No

Yes

Multilingual Support

No

Yes

Mobile Support

Yes

Yes

Key Information:

Legal Name

Zestia Limited

Founder

Duncan Stockdill

Founding Date

Jan 01, 2009

Address

20 Dale Street, Manchester, M1 1EZ, United Kingdom

Number of Employees

32

Number of Customers

10000

Email

support@capsulecrm.com

Website

https://capsulecrm.com/

FAQs:

What is Capsule's price range?

Capsule's pricing ranges from $0.00 to $36.00 per user per month.

Is there a free trial for Capsule?

Yes. Capsule offers a free, fully-featured, 30-day trial for their Professional plan.

Is Capsule a desktop application or do you access it online?

Capsule is a web application that is compatible with all of the main web browsers.

Which category of user is Capsule made for?

Capsule is designed to be simple and intuitive for all users, including freelancers, nonprofits, and small businesses.

Is Capsule's API available for use?

Yes, Capsule's API is available for use. Use the API migration guide if your existing application was built against Capsule API version 1.

Which applications does Capsule integrate with?

What are some alternatives to Capsule?