Avaya Reviews, Pricing, Information, FAQs

Read about Avaya pricing, customer ratings, and frequently asked questions.

Updated on December 11th, 2018

Avaya is a multinational technology company that provides a portfolio of communication solutions and products to businesses of all sizes. Their offerings range from PBX phone systems to cloud platforms and contact center solutions.

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Avaya Pricing:

Plan Name

Monthly Price

Cloud-based system

$25.00 /mo. per user

On-premises system

$500.00 - $550.00

Key Information Table:




Santa Clara, CA


Jim Chirico

Number of Employees


Number of Customers



1 (908) 953-6000


Avaya Inc, 4655 Great America Parkway, Santa Clara, CA 95054



Avaya FAQs:

What is the price range of an Avaya phone system?

Avaya business phone systems are customizable and range from $49.00 to $1,000.00 or more per item. Cloud-hosted systems cost $25.00 per user, per month and there is also a once-off fee of $500.00 to $550.00 per user for on-premises systems.

What are the advantages of Avaya Unified Communications?

The Avaya Unified Communications portfolio offers an all-in-one communications solution comprised of multi-media messaging, video conferencing, cloud-based infrastructure, and more. All solutions are user-friendly in an effort to simplify team interactions, improve efficiency and effectiveness, and increase customer satisfaction.

What is Avaya?

Avaya Inc is a telecommunications company that provides a suite of solutions and products to small, medium and large enterprises around the world. Avaya is headquartered in Santa Clara, California, and services thousands of customers in over a 150 countries.

What is Avaya PBX?

Avaya PBX, also known as Avaya IP Office Platform, delivers telephony, contact center, messaging, conferencing, and unified communications within a complete integrated system. The platform is flexible and scalable and allows employees to engage anytime from anywhere in the world.

What is Avaya Equinox?

Avaya Equinox is a premium solution that works across applications, browsers, and devices used by employees every day. Key capabilities include "always-on" messaging, in-app UC experiences, web streaming, HD video, and flexible deployment on your premises or in the cloud.

How do I get in touch with Avaya support?

Go to support.avaya.com where you will find a knowledge base of articles and videos, or speak to a live agent via online chat. Alternately, call the Avaya customer service number on 1 (908) 953-6000.

How does Avaya phone call forwarding work?

There are various user guides for each Avaya phone system. Refer to your Avaya phone manual or visit their support page.

Avaya Reviews:




Jose S.


Fairly easy to use, with varied options for managing incoming calls.

Luc H.


I used this program for both inbound and outbound calls .

Jorge C.


Very good software.

Aaron K.


The Avaya platform has a variety of features, but is difficult to initiate for novice users.

Raul M.


Avaya Aura Platform is a competitive choice for contact center solutions.

Claudia Z.


I've been using Avaya for a little while now and I love it, it is very easy to use and functional!!!

Kasandra F.


Avaya makes working remotely a breeze.

Denise W.


I could not get through my day without Avaya.

D. Skye H.


Avaya brings carrier class service to the enterprise.

Serhat A.


Best communication software!