Comcast Business Phone Review

Compare Comcast Business cloud-based phone services to 8x8, RingCentral, and other top services. Learn about pricing, features and customer opinions.

Updated on March 31st, 2020

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Comcast Business is a division of Comcast that offers cloud-based phone systems for businesses of all sizes. Comcast Business's phone services include call forwarding, call routing, unlimited nationwide calling, automated attendant, and much more.

Pros and Cons:

Pros

  • Feature-packed plans.
  • Mobile app.
  • 24/7 customer support.

Cons

  • Only works on a quote-base system.
  • Limited business phone plans.
  • Poor customer support.

Review:

Comcast Business is one of the largest VoIP network providers in the U.S., offering a host of standard features like unlimited calls, auto attendant, nationwide long distance, directory listing, and multi-site use.

Comcast's top competitors, RingCentral and 8x8, both offer similar features to Comcast Business, with their prices ranging between $12.00 and $19.99 per month. While Comcast Business works on a quote-based system, users can expect to pay similar prices for features like audio conferencing, unlimited calling, call routing, and caller ID. In addition, Comcast's top-of-the-line plan includes companion apps like VoiceEdge for Office 365, Skype, and Chrome.

Highlights:

Comcast Business's plans are packed with comprehensive features and are compatible with a powerful mobile app that is great for businesses on the go. Comcast's plans are also specifically designed to meet the communication needs of businesses in varying industries and of varying sizes, including small and large retail stores, law firms, salons, and non-profit organizations.

Shortcomings:

Comcast Business only offers three plans, which limits the number of options available. In addition, Comcast does not reveal upfront pricing. Interested users will have to request a quote and work out a plan that suits their business's budget.

Reputation:

Customers are happy with Comcast Business's wide selection of both standard and advanced features, and the effortlessness of the Comcast Business mobile app. However, the customer support needs improvement. We found several reviews that reference long response times and inadequate services.

Pricing:

Comcast Business does not provide pricing on their website. The following pricing information was obtained through our additional research. Interested users can contact Comcast Business for a free quote.

Comcast Business prices differ because of the three packages they have on offer. As your number of users increase, so will your monthly pricing.

  • The VoiceEdge Mobility plan is the most affordable option, with prices starting at $29.95 per user, per month. For an added price of $60.00, you could connect to Comcast business internet services as well.
  • For their VoiceEdge Select package, users can expect to pay $34.95 per month, per user. It's unlikely this number will change as the Select plan is only available to 8 users.
  • Comcast's VoiceEdge Business pricing is a bit more complex because it works on a tier system and it allows space for up to 5,000 users. Starting off, businesses can expect to pay monthly fees of $44.95 per user for 5-9 users, $39.95 for 10-19 users, and $34.95 per user for 20 users and more.

Price Comparison:

Comcast Business vs RingCentral
Comcast Business vs RingCentral:

RingCentral's basic plan cost $19.99 per month with features like unlimited phone calls within the U.S. and Canada, voicemail, HD voice, and toll-free minutes, among others. Comcast Business does not reveal pricing on their website but interested users can expect similar features, including unlimited minutes and automated attendant.

Comcast Business vs RingCentral Comparison:

Features

Comcast Business

RingCentral Essentials

Unlimited calling within the U.S. and Canada

Yes

Yes

Call forwarding

Yes

No

Auto attendant

Yes

No

HD voice

No

Yes

Voicemail

Yes

Yes

Presence detection

No

No

Business SMS

Yes

Yes

Call logs

Yes

Yes

Caller ID

Yes

No

Hold Music

Yes

No

Comcast Business vs 8x8
Comcast Business vs 8x8:

For $12.00 per month, 8x8 offers auto attendant, HD voice, unlimited calling, and more. Comcast Business only works on a quote-system but includes similar, standard features like call history logs, caller ID, call forwarding, and unlimited nationwide calling.

Comcast Business vs 8x8:

Features

Comcast Business

8x8 Express

Unlimited calling within the U.S. and Canada

Yes

Yes

Call forwarding

Yes

Yes

Auto attendant

Yes

Yes

HD voice

No

Yes

Voicemail

Yes

Yes

Presence detection

No

Yes

Business SMS

Yes

Yes

Call logs

Yes

No

Caller ID

Yes

Yes

Hold Music

Yes

No

Read our article on the best business phone system providers for an in-depth comparison between Comcast Business, RingCentral, and 8x8.

Business Phone System Plans:

VoiceEdge Mobility.

The VoiceEdge Mobility is a cloud-based solution that allows employees to access their business phone services from any location. The plan includes unlimited local calling, nationwide long distance, directory listing, and line features like call forwarding, waiting, and history.

Comcast Business created this solution for sole proprietors, start-ups, small retail stores (restaurants, florists, salons), and growing businesses. With this plan, users benefit from optional voicemail, toll-free number, point-of-sale or fax line, and call forwarding, among others.

You can request a free quote on the Comcast Business website.

Features:

  • Unlimited local calling.
  • Nationwide long distance.
  • Directory listing.
  • Caller ID.
  • Call forwarding.
  • Call waiting.
  • Call hold and transfer.
  • Call history.
  • Call park/call pickup.
  • Distinctive ring.
  • Auto-rerouting.

VoiceEdge Select.

VoiceEdge Select is an all-in-one, cloud-based solution that supports up to eight seats and does not require any network wiring. Combining VoIP phone basics with enterprise cloud-based system features, the VoiceEdge Select plan is ideal for professional and personal services, retail stores, and teams on the move.

Users have access to basic features like unlimited local calling, nationwide long distance, directory listing, and multi-site use. In addition, you can make use of both standard and advanced like call forwarding, caller ID, account management, automated attendant, and much more.

With this plan, you can equip your business with one phone per set. There are desk and cordless phone options available and up to 8 are included with a three-year agreement.

You can request a free quote on the Comcast Business website.

Features:

  • Unlimited local calling.
  • Nationwide long distance.
  • Directory listing.
  • Caller ID.
  • Call forwarding.
  • Call waiting.
  • Auto attendant.
  • Outbound caller ID display via mobile phone.
  • Voicemail.
  • Hunt groups.

VoiceEdge.

VoiceEdge is a unified communications system that features many benefits you’d find in a traditional onsite PBX system like audio conferencing, mobile notification for calls and voicemail, hunt groups, caller ID, as well as companion productivity apps.

The VoiceEdge solution is Comcast Business's top of the line choice, offering features that are best suited for professional services (consulting, account, law, construction), retail, manufacturing, and not-for-profit organizations.

Companion Apps:

With the VoiceEdge companion apps, you can make calls straight from a browser, host Skype meetings, and make a call from your contacts or leads.

VoiceEdge for Microsoft Office 365

VoiceEdge for Skype™

VoiceEdge for Chrome™

CRM Integration

Place calls from your business line through Office 365 applications on your computer.

Start calls with Skype contacts on your business phone.

Make calls right from the browser on your business line

Make a call from contacts or leads.

PC or Mac compatible.

Share current status with other Skype contacts.

PC or Mac compatible.

PC or Mac compatible.

Display customer/partner info in pop-up.

The VoiceEdge plan also allows you to add a phone to your system. Each seat includes a Polycom 311 phone plus UC features and upgraded phones are available for an additional monthly fee.

You can request a free quote on the Comcast Business website.

Features:

  • Call waiting.
  • Auto attendant.
  • Outbound caller ID display via mobile phone.
  • Voicemail.
  • Hunt groups.
  • Audio conferencing.
  • Softphone.
  • Receptionist console.
  • Call queue agent.

Comcast Business Phone Solutions Comparison:

Features

VoiceEdge Mobility

Business VoiceEdge Select

Business VoiceEdge

Lines Seats or Trunks

1 - 10

1 - 8

5 - 5,000

Phones Included

No

Yes

Yes

Phone Features

Cloud PBX

Cloud PBX

Cloud PBX

Mobility Features Provided

Yes

Yes

Yes

Best For

Mobility and affordability.

Big-budget features for small staff.

PBX + UC features, no capital outlay.

Other Products by Comcast Business:

Mobile App.

The Comcast Business mobile app is a powerful companion that's perfect for busy and on-the-go teams. With the mobile app, available on both Android and iOS devices, employees will have access to all the features on your business phone system, including auto attendant, unlimited calling, nationwide long distance, and more.

You can download the Comcast Business mobile app from the App Store or the Google Play Store.

Business Internet.

Comcast Business offers business internet services with no data caps, high network speeds, and 24/7 customer support. Comcast's business internet speeds range between 35 and 100Mps, and features automatic backup, a cybersecurity solution, and WiFi hotspots, among other features.

FAQs:

How much is a Comcast Business phone?

Comcast Business does not reveal pricing on their website. Instead, interested users can visit their website and request a free quote.

How does Comcast business phone service work?

Comcast Business uses voice-over-internet-protocol (VoIP) technology to digitize phone calls using an internet connection. With this service, you can easily answer office calls at the office, or forward them to your business smartphone.

What are some Comcast Business VoIP alternatives?