20 Best Call Tracking Software Solutions

Discover the 20 best call tracking software solutions for 2018. Includes pricing information, customer ratings and FAQs about call tracking tools.

Updated on December 22nd, 2019

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Call tracking software is used in call centers and other business environments to record information about incoming phone calls for future reference. The software can be used to gauge employee performance and to gather data on callers.

Read More:

Business Phone Systems for Small Business - Learn more about the top business phone systems.

Live Chat Software Services - Discover the best live chat software options for small businesses.

Call Center Software - Find out more about leading call center software solutions.

Why We Chose Phone Wagon:

Phone Wagon offers a comprehensive range of features, including toll-free, local, international, and dynamic phone numbers, call recording, advanced reporting, and automated text replies.

Phone Wagon's intuitive dashboards allow you to monitor marketing campaigns, track phone calls down to the keywords in Google Ads, and gain real-time insights.

Things to Consider When Evaluating Call Tracking Software:

  1. Ensure the software easily integrates with the software systems you currently use, particularly with any web-tracking and CRM tools.
  2. Assess the measurement and analytics tools. You will want to use historical data to gain insights and identify trends, as well as to measure your leads and conversions.
  3. Number coverage and dynamic number generation are key features. Check that the service offers local and toll-free numbers, and can generate numbers dynamically for your campaigns.

Best Call Tracking Software:

Rank

Name

Offer

Review

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1.

Phone Wagon

$25.00 /mo.

Comprehensive call tracking solution with impressive features and user-friendly dashboards.

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2.

CALLN

$19.90 /mo.

Comprehensive cloud-based solution. Offers a range of powerful features and an intuitive user interface.

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3.

Ringba

Free.

Advanced call tracking software. Features include intelligent call routing, campaign management, reporting, and analytics tools. User-friendly.

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4.

WhatConverts

Quote only.

Comprehensive call tracking solution. Easy to use, and offers great customer service.

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5.

CallRail

$30.00 /mo.

Comprehensive call tracking, management, and analytics solution. Easy to use.

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6.

Call Tracking Pro

$25.00 /mo.

Complete call tracking solution with a fantastic range of features, including campaign management, CRM, voice recognition, and conversion tracking.

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7.

FluentStream

$20.00 /mo.

Comprehensive business communication solution for managing client interactions. Offers a good range of call tracking features.

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8.

CrazyCall

$10.00 /mo.

Call center solution with great tracking and recording capabilities.

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9.

SmartNumber

$6.99 /number.

Comprehensive call tracking solution. Easy to use.

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10.

Truly

$65.00 /mo.

Reliable call tracking software. Offers conversation analytics, CRM integration, and voice recognition tools. Intuitive design.

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11.

DialogTech

Quote only.

Scalable call tracking and analytics platform. Offers great features, including AI-driven conversation intelligence.

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12.

ActiveDEMAND

$2.00 /mo.

Cloud-based marketing automation software with great call tracking capabilities.

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13.

Agile CRM

Free.

Comprehensive CRM platform. Offers a selection of telephony tools and a great third party integrations.

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14.

CallTrackingMetrics

$19.00 /mo.

Simple solution for call tracking and reporting. Features include agency tools and conversation analytics.

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15.

Clixtell

$50.00 /mo.

Click fraud and call tracking solution. Reliable and simple to use.

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16.

Invoca

Quote only.

Offers AI-powered call tracking and analytics. Flexible and easy to set up.

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17.

CallFire

$0.05 /minute.

Offers text messaging, call tracking, and interactive voice response solutions. User-friendly.

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18.

CallSource

Quote only.

Offers innovative call tracking tools and real-time online reporting. Easy to use.

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19.

Marchex

$500.00 /mo.

Call tracking and analytics platform. Offers a great call DNA function. Easy to set up and use.

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20.

Convirza

$29.00 /mo.

Cloud-based call optimization and tracking service. Offers key features and an easy-to-use interface.

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FAQs:

What is a call tracking system?

A call tracking system is an application that helps track phone calls in call centers, sales departments, and marketing campaigns.

How does call tracking software work?

The process of call tracking refers to tracking a business's phone leads by installing a tracking number in paid ads, emails, landing pages, and websites. This process is great to help see which marketing projects are producing results.

How much does call tracking cost?

Call tracking software can cost anywhere between $2.00 and $500.00 a month depending on the size of your call center and the number of agents that you have working. Some services charge by the minute rather than by the month.

What is a tracking phone number?

Tracking numbers are specific phone numbers that are used to track marketing channels, sales, and campaigns.

Can my business help desk use voice call tracking software?

Yes. As a matter of fact, some help desk call tracking software comes built into more general help desk software or can easily be used alongside it. A great example is Zendesk Talk, the call tracking software that is embedded into Zendesk support.

What is the purpose of a call number tracker?

A number tracker can be useful to gather more information regarding incoming calls that could translate into sales. Tracking the number with a call tracking service could yield important data like who the caller was and where they were calling from.

Do call tracking companies need to install my call tracking system themselves?

That really depends on what kind of system you purchase for your business. A cloud-based system can be installed simply by downloading the software on your own, but on-premise sales call tracker software that operates on your own server may need to be installed by a specialist.

What is cold call tracking software?

Cold call tracking software is used by sales teams to track incoming and outgoing cold calls. Cold calls can eventually lead to sales, but the chances of that are much higher if your salespeople have the right information along the way. Call tracking technology helps to provide that information in a timely manner.

How does pay per call tracking software work?

With pay per call software, businesses pay a small fee for each call that is made or received rather than subscribing for a monthly service.

Phone Call Tracking Software

What is phone call tracking software?

Phone call tracking software is software that can be purchased in cloud-based or on-premise forms. This software enables agents to perform call tracking and recording in real time.

What are the primary features of call tracking and recording software?

  • Call recording.
  • Caller tracking.
  • Call metrics and analytics.
  • Automated call receiving and distribution.
  • Enhanced caller ID.

How can I use call center time tracking software?

Most call center software has a time tracking feature. This feature allows you to track the duration of every phone call. This information could be useful if you want to gather data on average phone times, particularly in a business where you are offering customer service over the phone.

Can you recommend the best call tracking service?

There are numerous call tracking tools out there, including the top ones that are listed in the table above. For small businesses, CALLN and Phone Wagon rank among the highest. Both tools are also very affordable, so they could be a great point of entry if you are purchasing call tracking software for the first time.