The Top Conference Call Services for 2023

Conference call services are software platforms which let you host group conference calls. Most platforms will let you share screens in real time, carry out group video calls and record your conferences. Participants can usually join meetings via an internet connection or by dialing in via phone.

Package Comparison:

Zoom and Free Conference Call provide a free entry-level plan, with only Zoom and GoToMeeting offering additional paid plans for businesses that require more robust features.

Zoom Basic vs. Free Conference Call:

Zoom's Basic plan is our top choice because it provides the most features between the two competitors, including personal room or meeting ID, instant or scheduled meetings, screen sharing, and HD-quality video conferencing. Despite being tailored for the solo entrepreneur, the Basic plan includes collaboration tools missing from most competitors' entry-level plans.

Free Conference Call is a completely free service that works on a VoIP connection or with a dial-in PIN. Users can connect to a conference call using the dial-in number, followed by an access code and host PIN. The host PIN enables the meeting host to use phone keypad commands to record and mute calls.

When comparing the two competitors' features, a notable difference between the two plans is the video conferencing capabilities. While Free Conference Call lets you add video conferencing to the desktop application, Zoom's Basic plan is already equipped with this feature. However, Free Conference Call allows up to 1,000 participants, whereas Zoom only provides space for 100 participants.

Zoom Pro vs. GoToMeeting Professional:

Zoom and GoToMeeting's plans were created for personal use, startups, and small businesses. Both plans feature unlimited meetings, screen sharing, HD-video quality, host controls, and much more. The two competitors are also very similar in price. Users can expect to pay $14.00 per user, per month for GoToMeeting's Professional plan and $14.99 per user, per month for Zoom's Pro plan.

They do, however, differ when it comes to limitations of various features. For instance, GoToMeeting's Professional plan does not have a meeting time limit and allows video and audio conferencing with up to 150 participants. Zoom's Pro plan only allows meetings with up to 100 participants and users are limited to 24 hours per meeting.

For businesses that value top-notch security features, GoToMeeting is a clear choice. Unlike Zoom's Pro plan, GoToMeeting provides industry-leading security features like SOC2 certified data centers and risk-based authentication.

Zoom Business vs. GoToMeeting Business:

Both competitors offer a plan called "Business" for a similar price. GoToMeeting's Business plan is once again just a touch more affordable than Zoom's Business plan, with prices starting at $19.00 per user, per month. Zoom users can expect to pay $19.99 per user, per month.

For a lower monthly price, GoToMeeting's plan shines as the most value for money thanks to valuable features missing from Zoom's plan. These include an active directory, meeting lock, note-taking, and Smart Assistant, which makes use of machine learning to detect action items and highlights in a meeting.

Zoom users can enjoy in-demand features like custom emails, company branding, and the option of an on-premises deployment. In addition, Zoom's plan provides space for up to 300 participants, while GoToMeeting only provides space for 250 participants. However, when compared to GoToMeetings' offerings, Zoom still falls short, especially when it comes to security and collaborative tools.