BigCommerce

A complete review of BigCommerce including pricing, key information, comparisons to other eCommerce platforms, and frequently asked questions.

Updated on March 1st, 2022

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Updates:

Updated 18th of February 2022

We've updated mentions of Magento to Adobe Commerce.

Updated 10th of December 2021

We've updated our review to cover BigCommerce's pros, cons, and reputation, and we've updated the comparisons section, including a new comparison to WooCommerce.

BigCommerce is one of the world's leading cloud-based eCommerce platforms for businesses of any size. It enables users to grow online sales at a fraction of the cost of on-premise software. The platform is used by over 60,000 merchants, supports over 100 sales channels, and offers 24/7 customer support in multiple international regions.

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BigCommerce

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Fast eCommerce templates.

Excellent customer service.

99.99% average uptime.

Pricing:

Plan

Monthly Pricing

Standard

$29.95

Plus

$79.95*

Pro

$299.95*

Enterprise

Contact for quote.

*Users receive a 10% discount on the "Plus" and "Pro" plans when they pay annually.

Review:

BigCommerce is a highly flexible SaaS (software as a service) and eCommerce platform that gives businesses the ability to easily build and manage their own online stores. BigCommerce offers excellent technical support, customizable themes, substantial sales channel integrations, SEO tools, and a mobile app, among other features.

While BigCommerce is costlier than many of their competitors, there are no transaction fees, the standard package comes with a rich range of features, and loyal customers are eligible for discounted rates and priority support.

Pros:

  • The platform offers a 15-day free trial on all of its plans.
  • BigCommerce features zero transaction fees across all plans.
  • The platform is highly secure, protecting customers from credit card breaches.
  • BigCommerce offers businesses access to over 100 retail channels, including Google, Amazon, Facebook, and eBay.
  • The platform features a wide range of customizable templates.
  • BigCommerce saves users' shopping carts to their account and sends email reminders about abandoned carts.
  • The platform supports over 100 currencies, cross-border fulfillment, and multiple languages.
  • BigCommerce offers 24/7 technical support via live chat, email, and phone.
  • The platform features a mobile app.
  • The Analytics dashboard features a range of real-time information, including consumer data, sales, and marketing metrics.

Cons:

  • There is no user-generated content feature on the platform.
  • The platform is costlier than competitors such as Shopify and Squarespace.
  • There are a limited number of free themes.
  • Pricing plans come with an online sales limit and customers will need to upgrade plans if they exceed the limit.

Reputation:

BigCommerce is not accredited by the Better Business Bureau but has an A+ rating on the site, and has won a number of awards. The platform received mostly positive feedback on the review platforms G2 (4.2 out of 5 stars, based on 397 reviews) and TrustRadius (score 8.3 out of 10, based on 625 reviews).

While most reviews praised the customer service, user-friendly interface, and affordability, BigCommerce did receive negative feedback on TrustPilot with some users complaining about poor customer service, unanticipated fees, and unresolved technical issues.

At-a-Glance:

Feature

BigCommerce

Staring price

From $29.95 /mo.

Free trial

15-day free trial

Transaction fee

0%

24/7 technical support

Live chat, email, and phone.

Multiple sales channels

Supports multiple currencies

Customization tools

Mobile app

BigCommerce vs. Shopify
BigCommerce vs. Shopify:

BigCommerce and Shopify are both similar eCommerce platforms that offer businesses access to multi-channel distribution. BigCommerce can be tricky to navigate because of its comprehensive built-in features, whereas Shopify is more user-friendly, but you'll have to visit the store to buy apps to expand Shopify's features.

BigCommerce vs. Shopify Comparison:

Feature

BigCommerce

Shopify

Starting price

From $29.95 /mo.

From $9.00 /mo.

Free trial

15-day free trial.

14-day free trial.

Transaction fee

0%

0% if using Shopify Payments and starting from 2% if using an external payment gateway.

Sales channels

Online store, social media, online marketplaces, and physical stores.

Online store, social media, online marketplaces, and physical stores.

Staff Accounts

Unlimited

2 - 15

Customization tools

Abandoned cart recovery

✓ (BigCommerce Plus)

24/7 Customer support

Live chat, email, and phone.

Live chat, email, and phone.

Mobile app

Supports multiple currencies

BigCommerce vs. WooCommerce
BigCommerce vs. WooCommerce:

WooCommerce is a plugin that gives WordPress websites eCommerce functionality. It is the more affordable option, starting from $6.95 per month compared to $29.95 per month with BigCommerce. However, WooCommerce works exclusively with WordPress sites, while BigCommerce integrates with any existing website, making it the more versatile option.

BigCommerce vs. WooCommerce Comparison:

Feature

BigCommerce

WooCommerce

Starting price

From $29.95 /mo.

From $6.95 /mo for hosting.

Free trial

15-day free trial.

WooCommerce is a free plugin for WordPress websites.

Transaction fee

0%

0%

Sales channels

Online store, social media, online marketplaces, and physical stores.

Various channels are available via extensions.

Customization tools

Abandoned cart recovery

✓ (BigCommerce Plus)

x

24/7 Customer support

Live chat, email, and phone.

No.

Mobile app

Supports multiple currencies

Available via extensions.

Bigcommerce vs. Adobe Commerce
BigCommerce vs. Adobe Commerce:

BigCommerce is easier to use than Adobe Commerce, which requires users to have some coding knowledge. Adobe Commerce's open source is free to use, but there are still considerable design, hosting, and security costs involved. Adobe Commerce is suitable for large enterprises, while BigCommerce can handle small to large businesses.

BigCommerce vs. Adobe Commerce:

Feature

BigCommerce

Adobe Commerce

Starting price

From $29.95 /mo.

Contact for quote.

Free trial

15-day free trial.

None.

Transaction fee

0%

Contact for quote.

Sales channels

Online store, social media, online marketplaces, and physical stores.

Online store, social media, online marketplaces, and physical stores.

Customization tools

Abandoned cart recovery

✓ (BigCommerce Plus)

Available via extension.

24/7 Customer support

Live chat, email, and phone.

Email and phone.

Mobile app

x

Supports multiple currencies

Key Information:

Legal Name

BigCommerce Pty. Ltd.

Founder

Eddie Machaalani

Founding Date

Jan 01, 2009

Address

11305 Four Points Dr., Bldg. 2, 3rd Fl., Austin, TX 78726

Number of Employees

1000

Number of Customers

60000

Email

sales@bigcommerce.com

Telephone

1 (888) 248-9325

Website

https://www.bigcommerce.com/

FAQs:

What is BigCommerce?

BigCommerce is a cloud-based eCommerce platform for businesses of all sizes. BigCommerce allows you to build an online store, list your products on sites like Amazon and eBay, and scale your business with no hosting or maintenance expenses that come with on-premise software.

How much does BigCommerce actually cost?

BigCommerce's pricing ranges from $29.95 to $299.95 per month depending on the size of your business. The platform also offers a 15-day free trail.

Where can I find BigCommerce themes?

You can find a wide range of free and paid BigCommerce themes on the BigCommerce theme store. Themes can be filtered by industry, collection size, and layout and all BigCommerce templates are responsive, simple to use, and ready for you to add your branding and products.

BigCommerce Reviews

What's the difference between BigCommerce and Shopify?

BigCommerce and Shopify both allow users to build beautiful online stores and offer a range of features, apps, and 3rd-party integrations. Shopify is the more affordable platform; however, BigCommerce has a range of built-in features and does not charge transaction fees. See our in-depth comparison for more details between the two platforms.

What third-party integrations does the BigCommerce app store offer?

BigCommerce syncs with a wide range of free and paid apps no matter which industry you're in. Popular apps include MailChimp, ShipperHQ, Inventory Source, and BigCommerce QuickBooks integration. BigCommerce is compatible with iPhone and Android.

Who are BigCommerce' Partners?

BigCommerce partners with some of the best designers, developers and marketers in the world to help businesses build successful online stores. Go to www.bigcommerce.com/partners/ to find a directory of BigCommerce SEO experts and partners.

Is there a BigCommerce API?

For those who want to become a BigCommerce developer, go to developer.bigcommerce.com/api/ to find BigCommerce API documentation.

How do I get in touch with BigCommerce support?

Go to support.bigcommerce.com to access all BigCommerce guides and documentation. You can also ask a question 24/7 via the Bigcommerce forum. If you prefer to speak to a BigCommerce customer service representative, call 1 (888) 699-8911 (U.S. and Canada), submit a case, or start a live chat online.

What are some BigCommerce integrations?

Which big companies use BigCommerce?

  • Ben & Jerry's Homemade, Inc.
  • Skullcandy Inc.
  • Black Diamond Equipment, Ltd.
  • BlissWorld Inc.
  • Burrow.

Is BigCommerce a good company?

Yes. Overall, reviews of BigCommerce are generally positive. The company is well-established and used by over 60,000 merchants to build their eCommerce websites.

How long is BigCommerce free trial?

The BigCommerce free trial lasts for 15 days.

Where is BigCommerce located?

BigCommerce has its headquarters in Austin, Texas, but has local offices in multiple regions throughout the world, including in the U.K. and Australia.