BigCommerce Review

Learn more about BigCommerce - a leading eCommerce platform for merchants. Includes comparisons to Shopify and Magento, customer reviews, latest news, and more.

Updated on June 23rd, 2020

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

BigCommerce is one of the world's leading cloud-based e-commerce platforms for small, medium and large size businesses. It enables you to grow online sales at a fraction of the cost of on-premise software.

Updates:

Updated 27th of January 2020

Updated pricing of Plus Plan from $79.95 /mo. to $71.95 /mo. if paid annually, and the Pro Plan from $299.95 /mo. to $224.95 /mo. if paid annually.

Updated 12th of February 2020

Added some BigCommerce integrations.

Updated 5th of May 2020

Made it easier to compare BigCommerce with Shopify and Magento.

Pros and Cons:

Pros

  • Comprehensive built-in features to optimize the eCommerce experience.
  • No transaction fees and lower subscription fees for loyal clients.
  • Excellent, feature-rich basic plan.
  • Sell through multiple channels like Facebook, Instagram, etc.
  • Standard 24/7 support, with priority support on upper tier packages.
  • Wide range of software integrations.

Cons

  • No free version.
  • Overly technical interface and terminology, which can create a frustrating experience for less experienced website builders.
  • Can be quite costly, especially for new businesses.
  • Limited annual online sales.

Review:

BigCommerce is an eCommerce website builder offering four different plans suitable for large and growing enterprises. Compared to competitors', BigCommerce is quite costly, but there are no transaction fees and clients who stick with the company are eligible for discounted rates and priority support.

Highlights:

On average, BigCommerce merchants grow by 28% each year. Even the entry-level plan has great features like unlimited products and staff accounts, and 24/7 support. BigCommerce is one of the only eCommerce stores to offer zero transaction fees across all plans.

Shortcomings:

There is no free version available, just a 15-day trial. BigCommerce can feel overwhelming and complicated to inexperienced website builders. Even with video tutorials and a comprehensive help centre, it might take some time to adjust to the platform.

Reputation:

BigCommerce is lauded for its sophisticated eCommerce features, potential to grow your business and its excellent 24/7 support. BigCommerce received an A+ rating on Better Business Bureau (BBB), and have received relatively low customer complaints in the last few years, most of which have been resolved now.

Pricing:

Plane Name

Monthly Pricing

Annual Pricing

Standard

$29.95

None.

Plus

$79.95

$71.96

Pros

$299.95

$269.40

Enterprise

Quote only.

Quote only.

At a Glance:

Zero transaction fees across all plans

Yes

Sell via multiple channels

Yes

Free version avaiable

No

24/7 Support

Yes

Average Annual growth of Businesses using BigCommerce

28%

Wide range of integrations

Yes

Suitable for beginners

No

BigCommerce vs. Shopify
BigCommerce vs. Shopify:

BigCommerce and Shopify are similar multi-channel e-commerce platforms, but BigCommerce can be tricky to navigate because of its comprehensive built-in features. By comparison, Shopify is more user-friendly, but you'll have to visit the store to buy apps to expand Shopify's features.

BigCommerce vs. Shopify Comparison:

Offering

BigCommerce

Shopify

Free Trial

15-day free trial

90-day free trial

Sell service-based, physical, and digital products online

Yes. These features are built-in.

Yes, but must purchase additional apps to enable these sales.

User-friendliness

Steep learning curve for beginners.

Gentler learning curve for beginners.

BigCommerce vs. Magento
BigCommerce vs. Magento:

BigCommerce is easier to use than Magento that requires users to have coding knowledge. Magento is open-source, meaning anyone can use it for free, but there are still considerable design, hosting, and security costs involved. Magento is suitable for large enterprises, while BigCommerce can handle small, medium, and large enterprises.

BigCommerce vs. Magento Comparison:

Offering

BigCommerce

Magento

Free Trial

14-day free trial

No. Only free demo.

Open-source Platform

No.

Yes.

User-friendly

Gentler learning curve for beginners.

Steep learning curve. Some coding knowledge required.

Key Information:

Legal Name

BigCommerce Pty. Ltd.

Founder

Eddie Machaalani

Founding Date

Jan 01, 2009

Address

11305 Four Points Drive, Building 2, 3rd Floor, Austin, TX 78726

Number of Employees

763

Number of Customers

45833

Telephone

1 (888) 248-9325

Website

https://www.bigcommerce.com/

FAQs:

What is the price range for BigCommerce?

BigCommerce pricing ranges from $29.95 to $299.95 per month depending on the size of your business. There are discounts for the Plus and Pro Plans if paid annually.

What is BigCommerce?

BigCommerce is a cloud-based eCommerce solution for businesses of all sizes. BigCommerce allows you to build an online store, list your products on sites like Amazon and eBay, and scale your business with no hosting or maintenance expenses that come with on-premise software.

Where can I find BigCommerce themes?

You can find a wide range of free and paid BigCommerce themes on the BigCommerce theme store. Themes can be filtered by industry, collection size, and layout and all BigCommerce templates are responsive, simple to use, and ready for you to add your branding and products.

BigCommerce Reviews

What's the difference between BigCommerce and Shopify?

Shopify pricing ranges from $9.00 to $299.00 per month for up to 15 users. Both platforms allow you to build beautiful online stores and offer a range of features, apps, and 3rd-party integrations. That being said, BigCommerce offers unlimited staff accounts and does not charge transaction fees.

What third-party integrations does the BigCommerce app store offer?

BigCommerce syncs with a wide range of free and paid apps no matter which industry you're in. Popular apps include MailChimp, ShipperHQ, Inventory Source, and BigCommerce Quickbooks integration. BigCommerce is compatible with iPhone and Android.

Who are BigCommerce' Partners?

BigCommerce partners with some of the best designers, developers and marketers in the world to help businesses build successful online stores. Go to www.bigcommerce.com/partners/ to find a directory of BigCommerce SEO experts and partners.

Is there a BigCommerce API?

For those who want to become a BigCommerce developer, go to developer.bigcommerce.com/api/ to find BigCommerce API documentation.

How do I get in touch with BigCommerce support?

Go to support.bigcommerce.com to access all BigCommerce guides and documentation. You can also ask a question 24/7 via the Bigcommerce forum. If you prefer to speak to a BigCommerce customer service representative, call 1 (888) 699-8911 (US and Canada), submit a case, or start a live chat online.

What are some BigCommerce software integrations?

What are some BigCommerce alternatives?