Volusion
A complete review of Volusion including pricing, key information, comparisons to other e-commerce platforms, and frequently asked questions.
Updated on January 5th, 2023
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Updates:
Updated 18th of February 2022
We've updated mentions of Magento to Adobe Commerce.
Updated 23rd of December 2021
We've updated our review to cover Volusion's latest pricing plans, pros and cons, reputation, as well as comparisons to three of the company's top competitors.
Volusion is an all-in-one e-commerce platform that allows users to build, customize, and manage their online stores. Founded in 1999, the company has over 20 years of experience in e-commerce and offers a range of free and paid templates, drag-and-drop customization tools, and 24/7 customer support.
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Get more features out-of-the-box to build, run and scale a better online business — without the hidden fees.
Fast eCommerce templates.
Excellent customer service.
99.99% average uptime.
Pricing:
Plan | Monthly Pricing | Annual Pricing |
|---|---|---|
Personal | $29.00 | $313.20 |
Professional | $79.00 | $853.20 |
Business | $299.00 | $3229.20 |
Prime* | Contact for quote. | Contact for quote. |
*Prime pricing plans are based on GMV (Gross Merchandise Volume).
Review:
Volusion has been used by over 180,000 entrepreneurs and businesses to set up, host, and manage their online stores. The platform offers a comprehensive range of native features, including SEO and marketing integrations, inventory and order management tools, and a secure checkout portal.
While Volusion is costlier than some competitors, the platform offers zero transaction fees across all of its pricing plans and 24/7 customer support. However, the platform lacks certain features, such as a built-in blog and the ability to sell digital products.
Pros:
- The platform features zero transaction fees across all plans.
- Volusion comes with native SEO, marketing, and social media tools.
- The platform offers a range of payment gateways, including PayPal and Stripe.
- Volusion offers over 300 templates and easy-to-use drag-and-drop customization tools.
- The checkout portal is safe and PCI-certified.
- Volusion offers 24/7 technical support via phone and live chat.
- The platform features powerful inventory and order management tools.
- Volusion offers Amazon and eBay integrations with its Business and Prime plans.
- The platform offers a mobile app to monitor online stores on the go.
Cons:
- The Personal plan is limited to 100 products.
- Premium templates and additional add-ons can become costly.
- Users cannot sell digital products with Volusion.
- The platform lacks a built-in blog feature.
- Volusion is less affordable than competitors such as Shopify and Wix.
Reputation:
Volusion is accredited by the Better Business Bureau and enjoys an A+ rating on the site. However, customers gave the company only 1.33 out of 5 stars, complaining about misleading sales practices and unannounced price increases. Similar concerns were expressed by customers on Trustpilot and TrustRadius.
However, Volusion received a number of positive reviews on G2, with customers praising the user-friendly interface, product management capabilities, and technical support.
At a Glance:
Feature | Volusion |
|---|---|
Starting price | From $29.00 /mo. |
Free trial | 14-day free trial. |
Transaction fee | 0% |
Customization tools | ✓ |
Abandoned cart recovery | ✓ |
24/7 customer support | Live chat and phone. |
Mobile app | ✓ |
Supports multiple currencies | ✓ |
Volusion vs. Shopify:
Shopify is the more affordable e-commerce platform with pricing starting from $9.00 per month compared to Volusions's starting price of $29.00 per month. Both platforms offer a free trial, 24/7 support, and user-friendly customization tools. Volusion offers better SEO tools than Shopify but lacks the ability to sell digital products.
Volusion vs. Shopify Comparison:
Offer | Volusion | Shopify |
|---|---|---|
Starting price | From $29.00 /mo. | From $9.00 /mo. |
Free trial | 14-day free trial. | 14-day free trial. |
Transaction fee | 0% | 0% if using Shopify Payments and from 2% if using an external payment gateway. |
Sales channels | Online store, social media, online marketplaces, and physical stores. | Online store, social media, online marketplaces, and physical stores. |
Customization tools | ✓ | ✓ |
Abandoned cart recovery | ✓ | ✓ |
24/7 customer support | Live chat and phone. | Live chat, email, and phone. |
Mobile app | ✓ | ✓ |
Supports multiple currencies | ✓ | ✓ |
Volusion vs. BigCommerce:
BigCommerce and Volusion are almost identically priced. Both platforms feature zero transaction fees across all their plans and offer 24/7 customer support. BigCommerce features a built-in blog that Volusion lacks, and offers a wider range of templates and more flexibility, allowing businesses to scale their online stores more effectively.
Volusion vs. BigCommerce Comparison:
Offer | Volusion | BigCommerce |
|---|---|---|
Starting price | From $29.00 /mo. | From $29.95 /mo. |
Free trial | 14-day free trial. | 15-day free trial. |
Transaction fee | 0% | 0% |
Sales channels | Online store, social media, online marketplaces, and physical stores. | Online store, social media, online marketplaces, and physical stores. |
Customization tools | ✓ | ✓ |
Abandoned cart recovery | ✓ | ✓ (BigCommerce Plus) |
24/7 customer support | Live chat and phone. | Live chat, email, and phone. |
Mobile app | ✓ | ✓ |
Supports multiple currencies | ✓ | ✓ |
Volusion vs. Adobe Commerce:
Adobe Commerce allows users to access its source code, offering a high degree of scalability and customizability. In contrast, Volusion is less flexible but much more user-friendly. Adobe Commerce requires knowledgeable software developers to operate but does offer a free version, which Volusion lacks.
Volusion vs. Adobe Commerce Comparison:
Offer | Volusion | Adobe Commerce |
|---|---|---|
Starting price | From $29.00 /mo. | Contact for quote. |
Free trial | 14-day free trial. | None. |
Transaction fee | 0% | Contact for quote. |
Sales channels | Online store, social media, online marketplaces, and physical stores. | Online store, social media, online marketplaces, and physical stores. |
Customization tools | ✓ | ✓ |
Abandoned cart recovery | ✓ | Available via extension. |
24/7 Customer support | Live chat and phone. | Email and phone. |
Mobile app | ✓ | x |
Supports multiple currencies | ✓ | ✓ |
Key Information:
Legal Name | Volusion, LLC. |
Founder | |
Founding Date | Jan 01, 1999 |
Address | 1825B Kramer Ln., Ste. 100, Austin, TX 78758 |
Number of Employees | 200 |
Number of Customers | 180000 |
Telephone | |
Website |
News & Activity:
Source | News or Activity |
|---|---|
July 9, 2021 |
FAQs:
What is Volusion e-commerce?
Volusion is an e-commerce platform that businesses can use to create and manage their online stores.
Who uses Volusion?
Volusion has been used by over 180,000 entrepreneurs and businesses to date, including Antonelli's Cheese Shop, Lili Alessandra, and Fitness Finders.
Is Volusion safe?
Yes, Volusion is safe. They are an established company with over 20 years of e-commerce experience and feature a PCI-certified checkout process.
Who owns Volusion?
Volusion is owned by its CEO and founder, Kevin Sproles.
What are the advantages of Volusion?
Some of Volusion's key advantages include zero transaction fees, native SEO, marketing and social media tools, a large range of payment gateways, easy-to-use customization tools, and 24/7 technical support.
What is Volusion V2?
Volusion V2 is the latest version of the Volusion e-commerce platform that features increased speed and user-interface upgrades.
How much does Volusion cost?
Volusion's monthly plans range in price from $29.00 to $299.00. Custom pricing for the Prime plan is available on request.
Where is Volusion located?
Volusion's head office is located in Austin, Texas.
How does Volusion work?
Volusion helps online merchants to keep inventory, accept secure payments, promote product sales, and manage customer accounts.
How do I contact Volusion support if I have questions about the software?
You can call or email Volusion customer service for support.
Is there a Volusion email address that I can use for my website?
When you create a Volusion store, it comes with its own email address. This makes it easier for you to stay in touch with your customers. To log in to your Volusion web email, just go to mail.volusion.com.
What is the difference between Volusion and Shopify?
Volusion and Shopify are similar e-commerce platforms. Both platforms offer a free trial and 24/7 customer support. Shopify is the more affordable option with pricing starting from $9.00 per month, while Volusion's plans start from $29.00 per month. See our in depth comparison for more details.
Are Bigcommerce and Volusion similar tools?
Yes, Bigcommerce and Volusion are similar platforms, but they do have some significant differences. Volusion's plans have no sales limits, while Bigcommerce does. However, Bigcommerce allows you to sell an unlimited number of different products on your site. See our in-depth comparison for more details.