Squarespace
A complete review of Squarespace including pricing, key information, comparisons to other e-commerce platforms, and frequently asked questions.
Updated on March 9th, 2023
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Updates:
Updated 20th of December 2021
We've updated our review to cover Squarespace's pros, cons, and reputation, and we've updated the comparisons section, including a new comparison to Shopify.
Updated 30th of October 2020
Added information about the Squarespace Logo Maker. Includes step-by-step instructions.
Squarespace is a website builder that allows businesses to create online e-commerce stores and has been used by over 180 million customers around the world. The platform features a range of modern templates and an intuitive drag-and-drop user interface to easily build both websites and online stores.
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Fast eCommerce templates.
Excellent customer service.
99.99% average uptime.
Pricing:
Plan | Monthly Pricing | Annual Pricing |
|---|---|---|
Personal | $16.00 | $144.00 |
Business | $26.00 | $216.00 |
Basic Commerce | $35.00 | $312.00 |
Advanced Commerce | $54.00 | $480.00 |
Review:
Squarespace is one of the world's leading website builders and offers e-commerce solutions for small and medium businesses. The platform features a wide range of built-in features, making it easy for users to quickly and easily build and manage their online stores.
While the platform is one of the most aesthetically pleasing website builders, user-friendly, and well-suited to content-oriented businesses, it is costlier than most competitors and not suitable for high-volume retailers.
Pros:
- Squarespace offers a free 14-day trial.
- The platform features a wide range of modern templates and high-quality photos to create professional-looking websites.
- Squarespace offers up to a 30% discount on their annual payment plans.
- The platform offers comprehensive order and inventory management tools.
- Squarespace offers 24/7 technical support via email and live chat.
- The platform allows users to sell products, services, digital content, and subscriptions.
- Customers can hire a Squarespace expert to help with the setup of their online stores.
- The platform features an intuitive, drag-and-drop user interface for template customization.
- Squarespace supports a wide range of payment options including PayPal and Stripe.
- The platform offers a mobile app and free logo maker.
Cons:
- Squarespace lacks telephonic support.
- e-Commerce functionality is not included with the Personal package.
- The platform is costlier than competitors, such as Shopify and Weebly.
- Subscription cancellations can be difficult.
- The live chat tool is only available during office hours.
Reputation:
While Squarespace is not accredited by the Better Business Bureau, it does enjoy an A+ rating. However, the platform received only 1.05 out of 5 stars on the website, with most customers complaining about poor customer service, ineffective communication, and frustrations regarding subscription cancellations.
The negative reviews are echoed on Trustpilot and users gave the platform a rating of 1.7 out of 5 stars. However, Squarespace received mostly positive reviews on G2 and TrustRadius, with customers praising the modern templates, user-friendly interface, and comprehensive integrations.
At a Glance:
Feature | Squarespace |
|---|---|
Starting price | From $16.00 /mo. (website only) |
Discounts for annual payments | Up to 30% off. |
Free trial | 14-day free trial. |
24/7 technical support | ✓ |
Customizable templates | ✓ |
Multiple sales channels | ✓ |
Mobile app | ✓ |
Logo Maker | ✓ |
Squarespace vs. Wix:
Squarespace is costlier than Wix but offers the best themes around. Wix provides more freedom with over 500 templates to choose from and a drag-and-drop interface that is more flexible than Squarespace's. Wix is the all-round safer option for beginners, as it costs less and has a backup and restore feature that Squarespace lacks.
Squarspace vs. Wix Comparison:
Offer | Squarespace | Wix |
|---|---|---|
Starting price | From $16.00 /mo. | From $17.00 /mo. |
Free version | 14-day free trial. | Yes. |
Transaction fee | 0% - 3% depending on the plan. | 0% if using Wix Payments and from 1.9% if using an external payment gateway. |
Sales channels | Online store, social media, online marketplaces, and physical stores. | Online store, social media, online marketplaces, and physical stores. |
Customization tools | ✓ | ✓ |
Abandoned cart recovery | ✓ | ✓ |
24/7 customer support | Email and live chat. | Callback (English, German, Portuguese, and Spanish). |
Mobile app | ✓ | ✓ |
Supports multiple currencies | ✓ | x |
View our full comparison of Squarespace and Wix packages.
Squarespace vs. Shopify:
Shopify is the more affordable e-commerce platform with pricing starting from $9.00 per month compared to $16.00 per month with Squarespace. Shopify offers 24/7 technical support which Squarespace lacks. While both platforms are easy to use, Shopify is better for beginners, but Squarespace is the better option for content-oriented businesses.
Squarespace vs. Shopify Comparison:
Offer | Squarespace | Shopify |
|---|---|---|
Starting price | From $16.00 /mo. | From $9.00 /mo. |
Free trial | 14-day free trial. | 14-day free trial. |
Transaction fee | 0% - 3% depending on the plan. | 0% if using Shopify Payments and from 2% if using an external payment gateway. |
Sales channels | Online store, social media, online marketplaces, and physical stores. | Online store, social media, online marketplaces, and physical stores. |
Customization tools | ✓ | ✓ |
Abandoned cart recovery | ✓ | ✓ |
24/7 customer support | Email and live chat. | Live chat, email, and phone. |
Mobile app | ✓ | ✓ |
Supports multiple currencies | ✓ | ✓ |
Squarespace vs. Weebly:
Weebly and Squarespace are similar website building platforms that offer a range of website templates and an intuitive drag-and-drop user interface. While Weebly is the more affordable platform, Squarespace features a greater variety of modern website templates and offers a larger degree of customizability.
Squarespace vs. Weebly Comparison:
Offer | Squarespace | Weebly |
|---|---|---|
Starting price | From $16.00 /mo. | From $12.00 /mo. |
Free trial | 14-day free trial. | Free basic plan. |
Transaction fee | 0% - 3% depending on the plan. | 0% - 3% depending on the plan. |
Sales channels | Online store, social media, online marketplaces, and physical stores. | Online store, social media, online marketplaces, and physical stores. |
Customization tools | ✓ | ✓ |
Abandoned cart recovery | ✓ | ✓ |
24/7 customer support | Email and live chat. | No. |
Mobile app | ✓ | ✓ |
Supports multiple currencies | ✓ | ✓ |
View our full comparison of Squarespace and Weebly packages.
Squarespace Free Logo Maker:
Squarespace offers a free logo maker to help businesses create unique and professional-looking logos in just a few steps. All you have to do is sign up for a Squarespace account, design your logo with the logo-making tool, and download high-resolution images of your completed design. The logo maker is easy to use and completely free.
Squarespace Logo Maker features an icon library as part of an integration with Noun Project — a global community of designers who have created free icons for you to use.
How to Use Squarespace's Free Logo Maker:
- Go to squarespace.com/logo.
- Enter your business name and click on the arrow.
- On the next page, a search block will pop up for you to search for icons. You can either enter a keyword or click outside the block to go straight to the dashboard.
- On the dashboard, you can opt to enter a tagline in the top-left corner of the page. Below it, you will see a search field and the icon library.
- Type a keyword into the search field to find an icon that will suit your logo, or scroll through the icon library until you find the one you like. You can also drag and drop a .svg file onto the grid but are limited to one per logo.
- Click on each element to bring up a customization toolbar where you can adjust the fonts, colors, sizes, and positions of your logo's elements.
- Once you're satisfied with your design, click on "SAVE LOGO" in the bottom-left corner of the page.
- Then, click on "DOWNLOAD" and select either a "Color," "White," or "Black" version of your logo by clicking on the corresponding "DOWNLOAD" button. All versions are .png files with transparent backgrounds.
Key Information:
Legal Name | Squarespace, Inc. |
Founder | |
Founding Date | Jan 01, 2003 |
Address | 225 Varick St., 12th Fl., New York, NY 10014 |
Number of Employees | 1143 |
Number of Customers | 1962786 |
Website |
News and Activity:
Date | News or Activity |
|---|---|
March 31, 2021 |
FAQs:
What is Squarespace?
Squarespace is a website builder that businesses can also use to create and manage their e-commerce stores.
What are the disadvantages of Squarespace?
Some of the main disadvantages of Squarespace include overall poor customer support, lack of telephonic support, and costlier pricing packages than competitors.
How much does it cost to build a website on Squarespace?
Building a website on Squarespace starts from $16.00 ($12.00 with the annual payment plan) per month; however, e-commerce functionality is only included with the Business plan, which starts from $26.00 ($18.00 with the annual payment plan) per month.
Is it free to use Squarespace?
Squarespace does not offer a free plan; however, it does feature a 14-day free trial.
Is Squarespace good for beginners?
While Squarespace may pose a slight learning curve, it is very user-friendly, and the drag-and-drop user interface makes it suitable for beginners.
What is the price range for Squarespace online stores?
Squarespace's e-commerce online store plans range in price from $26.00 to $54.00 per month. Annual e-commerce plans range from $216.00 to $480.00 per month.
Is there a Squarespace help or training site that I can visit?
Squarespace has an online help center that is full of Squarespace tutorials, answers to common questions, and other relevant resources. Just visit support.squarespace.com/hc to enter the help center.
How can I do a Squarespace domain transfer if I am switching from an old website to a Squarespace site?
Transferring a domain from another site to Squarespace requires several steps. The transfer may take a few days to complete. Check out the complete guide to transferring a domain.
What is the difference between Squarespace and Wix?
Both tools are user-friendly, although the general consensus is that Wix is easier to use when building websites. However, when it comes to e-commerce, Squarespace has an edge with its built-in platform and mobile management capabilities. See our in-depth comparison for more details.
What is the easiest way to contact Squarespace support?
You can email the support team by filling out the form on the Squarespace contact page, or you can speak with someone using Squarespace live chat. A Squarespace chat is one of the best ways to interact with Squarespace customer service agents because your questions will be answered in real-time.
Can I access my Squarespace login outside of my web browser?
There is a Squarespace mobile app that you can download on your iOS or Android device. With the app, you can log in to Squarespace and manage your online store from anywhere.
Can I use the Squarespace SEO tools to boost traffic to my online store?
When you create a Squarespace online store, Squarespace will automatically create a sitemap, generate SSL certificates, and create clean URLs that are easy to read. All of the Squarespace templates are optimized for search engines and designed to help you get organic traffic without having to do it yourself.
What are the best Squarespace templates for blog pages?
- Five.
- Brine.
- Farro.
- Skye.
- Bedford.
How do I add the Stripe/Squarespace integration to my online store?
You can connect your store with your Stripe account through the Payment panel. Customers will be able to see credit card payment options at the checkout, and those payments will automatically go to your Stripe account.
Does Squarespace have a logo maker?
Yes, Squarespace has a free logo maker that you can use to create a unique and professional-looking logo in a few easy steps. The logo maker site enables you to download your custom design in .png format, free of charge.
Can I use Google Analytics with my Squarespace site?
There is actually a Squarespace Google Analytics integration that makes it easier to see how your online store is performing.
What are some Squarespace software integrations?
- Google Analytics.
- MailChimp.
- Unsplash.
- Twitter.
- Facebook.
- Instagram.
- Flickr.
- Paypal.