Freshservice Reviews

Learn about Freshservice Asset Management Software. Includes info on Freshservice, free trials, pricing, customer reviews, and FAQs.

Updated on July 24th, 2019

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Freshservice is an asset management service that offers inventory management, license management and digital asset management, among other features.

Free Trial

Try Freshservice Free!

Freshservice offers an award-winning cloud IT service.

Sign Up Free

Multi-channel support.

Best rated mobile app.

Easy to use and set up.

Pricing:

Plan Name

Pricing

Blossom

$29.00 per month.

Garden

$59.00 per month.

Estate

$99.00 per month.

Forest

$99.00 per month.

Freshservice Reviews
Review:

Pros: Intuitive design and mobile app is excellent.

Cons: No integration capabilities with Xero and Hiveage.

Bottomline: Freshservice is an excellent platform with tons of features for your asset management needs.

Key Information:

Founder

Girish Mathrubootham, Shan Krishnasamy

Founded

2010

Headquarters

San Bruno, CA

Number of Employees

1,001-5,000

CEO

Girish Mathrubootham

Address

1250 Bayhill Drive, Suite 315,San Bruno, CA, 94066

Phone Number

+1 650 513 0514

Website

www.freshservice.com

Reviews:

Source

Review

individual101 - reddit.com

Going with FreshService. This is definitely my favorite one and the best price.

naimpeyman - facebook.com

Horrible service. Agreed a refund and 2 weeks later it's still not been issued. No one answers their phone lies nor replies to emails.

natelwelch - facebook.com

the product is feature rich, ZERO support with onboarding.

J0emv - reddit.com

We use Freshservice, they're correct. Freshdesk is for customer service, like supporting a product or software to external customers. Freshservice is meant for internal customer support such as IT support or anything else we're you need an internal service desk. Freshservice has things like service request forms, which are a huge distinction from a regular incident report vs a request for a service we offer such as adding a new staff person. An incident is a ticket that follows your typical SLA, a service request cannot follow your typical SLA. So for instance, a new staff request for us requires a minimum of 40 business hours lead time and is stated so on the service request form they fill out in freshservice. Freshservice is ITIL aligned so it helps us to improve our operations. We just implemented its inventory tool the other day and are still working on getting our complete inventory in there but so far that is another gamechanger for us.

MeanwhileInArizona - reddit.com

We were previously using FreshService, and liked a lot about it other than the pricing, which was one of the reasons we moved to Jira.

FAQs:

What is Freshservice?

Freshservice is an asset management platform that helps businesses to efficiently facilitate inventory management, license management, and digital asset management processes.

Learn more about Freshservice.

How much does it cost to use Freshservice?

Freshservice price plans range from $29.00 to $99.00 per month. Contact Freshservice for a quote on an Enterprise plan.

See Freshservice's full list of pricing.

What are the main features of Freshservice?

  • Incident Management.
  • SLA Management.
  • Task Management.
  • Integrated ITSM Platform.
  • Real-time Project Dashboard.
  • Asset Lifecycle Management.
  • Inventory Management.
  • Custom Reports.

Get more details about Freshservice.

Is there a mobile app available for Freshservice?

Yes. Freshservice has mobile apps available for both Android and iPhone users that can be accessed from Google Play and the App Store respectively.

Learn more about Freshservice.

What platforms does Freshservice integrate with?

Read more about Freshservice.

What features does Freshservice's mobile app have?

  • End-to-end support within teams.
  • View daily tasks.
  • Remotely manage incidents, changes, service requests, and assets.

Read more about Freshservice.

Is there a Freshservice free trial?

Freshservice offers a fully-featured 21-day free trial which can be accessed here.

See more details about Freshservice.