OTRS does does not display pricing on their website. Our research shows they offer four plans which include from 10 to 200 concurrent agents. Interested users can contact OTRS for a customized quote.
Pros: Easy to use help desk software with powerful third-party integration and flexible pricing options.
Cons: No free plan is available.
Bottomline: Powerful, easy to use, and flexible communication software with advanced help desk options.
Jan 01, 2003
Zimmersmühlenweg 11 61440 Oberursel Germany
Number of Employees
Number of Customers
What is OTRS?
OTRS is cloud-based customer service software that includes help desk ticketing, process automation and third-party integration.
What does OTRS Cost?
Does OTRS have a free plan?
No, all OTRS plans are paid plans.
Can OTRS be scaled for a growing business?
Yes, OTRS plans start small with up to 10 concurrent agents on the silver plan and increases to 200 concurrent agents on the Platinum plan.
Is there an OTRS free Trial?
Yes, OTRS offers a 14 day free trial.
What is the OTRS Inbox Customers app?
The OTRS Inbox Customers app is a mobile application for customers using the OTRS system. Customers can use the app to place help calls and monitor calls via notifications.