OTRS reviews

Learn about OTRS help desk software for businesses. Includes info on OTRS, free trials, pricing, customer reviews, and FAQs.

Updated on February 8th, 2023

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OTRS is a flexible process management and help desk software system that can be integrated with third-party applications. Businesses can use OTRS to drive growth by creating advanced communication channels between departments and external customers.


OTRS does not display pricing on its website. Interested users can contact OTRS for a customized quote.

OTRS reviews

Pros: Easy to use help desk software with powerful third-party integration and flexible pricing options.

Cons: No free plan is available.

Bottomline: Powerful, easy to use, and flexible communication software with advanced help desk options.

Key Information:

Legal Name



Christopher T. Kuhn

Founding Date

Jan 01, 2003


Zimmersmühlenweg 11 61440 Oberursel Germany

Number of Employees


Number of Customers





+1 669 2011 411




What is OTRS?

OTRS is cloud-based customer service software that includes help desk ticketing, process automation, and third-party integration.

What does OTRS Cost?

OTRS does not reveal their pricing on their website. Interested users can contact OTRS directly on +1 669 2011 411 for a customized quote.

Does OTRS have a free plan?

No, all OTRS plans are paid plans.

Can OTRS be scaled for a growing business?

Yes, OTRS plans start small with up to 10 concurrent agents on the silver plan and increases to 200 concurrent agents on the Platinum plan.

Is there an OTRS free Trial?

No, OTRS does not mention a free trial on its website.

What is the OTRS Inbox Customers app?

The OTRS Inbox Customers app is a mobile application for customers using the OTRS system. Customers can use the app to place help calls and monitor calls via notifications.

What are some OTRS alternatives?