Fattmerchant Reviews

Fattmerchant is a credit card processing company that provides simple payment solutions and data analytics to businesses of all sizes.

Review:

Fattmerchant is a good payment processor for mid to large-sized companies. They offer transparent, subscription-based fees and a variety of features and integrations. While there have been some customer complaints about the subscription fees and incorrect fraud reports, Fattmerchant seems to be generally quite popular with users.

Highlights:

Fattmerchant offers a variety of credit card processing solutions, including online, in-person, mobile, and phone order payment processing. With Fattmerchant's subscription-based fees, there is a 0% mark-up on the transaction fees, so while you will still pay a per-transaction fee, you will only pay what the credit card companies ask. It is the best value for high-volume merchants as they build volume-based discounts into their flat fee.

Shortcomings:

While the monthly subscription fees offer a zero percent mark-up, users with multiple payment processing platforms will have to pay a subscription for each solution. So, if you accept payments in-store and via your online site, you will pay a separate subscription for each payment processing solution. This can quickly add up and, while you get a number of benefits with each subscription, your savings from the zero markup may not be enough to off-set the total subscription fees.

Reputation:

Fattmerchant is not BBB accredited but has an A- BBB rating. BBB has collected 6 customer complaints mostly centered on dissatisfaction with the subscription fees, withheld funds, and wrongful fraud allegations. All of the complaints were answered by Fattmerchant representatives and 3 of the complaints were resolved to the customers' satisfaction.

Capterra and GetApp have collected 17 customer reviews for Fattmerchant with a general rating of 4.8 out of 5. All of the customer reviews were positive with only a few tech and integration negatives noted.

Integrations:

Fattmerchant's main integration is with QuickBooks Online. However, they state that they integrate with over 90% of third-party solutions, including POS, e-commerce, and accounting tools. You only need to tell the Fattmerchant team what tools you prefer using and they will set up the integrations.

Some compatible gateways and platforms include:

• First Data Omaha, Nashville, North, and Rapid Connect.
• TSYS.
• Authorize.net.
• Blackline.
• SPin.

Popular POS integrations include:

• Aloha.
• Micros.
• Revel.
• Vend.
• ShopKeep.

Additional Products:

Virtual Terminal:

Fattmerchant's virtual terminal is an online invoicing and recurring billing solution for online payments. Users can directly key in payments or send payment links to customers, manage customer information, track catalog and inventory items, and automatically send receipts and payment notifications.

Physical Terminals:

Fattmerchant programs card machines to suit individual needs. These machines accept credit, debit, EBT, and contactless payments, have EMV technology for security, and can integrate with your virtual terminal.

Mobile Payment Processing:

Fattmerchant offers a line of mobile swipers that integrate with countertop terminals and Android and iPhone payment apps. Fattmerchant's mobile iOS and Android apps feature:

• Mobile swipers.
• Card scanning.
• Cash payment tracking.
• Invoice tracking.
• Inventory and catalog management.
• Phone and tablet functionality.
• Catalog grid view.
• Barcode scanning.
• Key-in functionality.
• Analytics dashboard.

eCommerce Shopping Cart:

Fattmerchant's e-commerce shopping cart is PCI compliant and offers a variety of other security features. Users can easily and quickly set up the shopping cart and checkout process and can customize it to match their brand and image. Fattmerchant's shopping cart integrates seamlessly with your online site and allows customers to complete the whole purchase process without having to leave your site.

OMNI:

OMNI is Fattmerchant's integrated payment processing platform and brings the entire payment experience into one platform. OMNI unifies your payment processing so that you can keep track of all your mobile, online, and in-store payments.

OMNI features:

• Dashboard and analytics.
• Virtual terminal.
• Mobile solutions.
• Developer tools.
• Card present functionality.
• Contactless payments functionality.