ngDesk is a free, cloud-based customer relationship management (CRM) platform that combines automated ticketing and multi-channel support to help streamline and improve your customer support process.
Like its competitors, ngDesk has many standard features such as lead management, deals/opportunities tracker and storage, reporting dashboards, and sales cycle reports. However, it does lack many important features including suite and third-party integrations, shared team email, kanban visualization, a mobile app, and the ability to send bulk emails – all of which can be found in our top-ranked free CRM software, Hubspot and Freshsales.
In terms of capability, ngDesk is comparable to other free CRM software, Capsule and Really Simple Systems. Really Simple Systems has a few more features than ngDesk, including integration with Outlook 365 and Zapier. However, ngDesk is fully customizable, allowing your business to scale without the need to pay for a premium plan, as with the aforementioned platforms. It also has an application programming interface (API) for developers.
Aside from its excellent ticketing system, ngDesk offers a range of uncommon features, such as ad management, multi-pipeline support, sales campaign management, and email metrics.
This software may not be able to integrate with your social media or payroll platforms off the bat, but for a completely free cloud-based platform, it is easy-to-use and has most of the requirements to enhance your customer support initiatives.
All Blue Solutions Inc.
Jan 01, 2012
400 North Saint Paul Street, Suite 900, Dallas, TX 75201
Number of Employees
Number of Customers
How do I invite a user on ngDesk?
- Go to the "Manage Users" icon in the sidebar.
- Click "Invite Users."
- Enter the first name and last name of the user.
- Enter their email address.
- Assign them a role: system admin, agent, or customer.
- Click "Invite."
How do I get ngDesk Live Chat on my website?
- Go to "Company Settings" in the sidebar.
- Go to "Chat Settings."
- Click "Chat Widgets."
- Click "Chat."
- Copy the code script in the black box.
- Paste the copied code script between the tags in your website's HTML source code.
- Save and publish.
Is there a free trial for ngDesk?
ngDesk is a free-to-use support application.