Olark Reviews

Learn more about Olark - a live chat software solution for small-medium businesses. Includes info on Olark live chat, customer reviews, and FAQs.

Updated on January 10th, 2020

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Olark is a live chat solution that enables you to communicate with customers browsing your website. The easy-to-use platform comes with a wide range of features allowing businesses to customize their live chat experience and boost sales.

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Olark

Robust chat software with analytics, team management, and automation tools.

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File sharing.

Chat transfers.

Visitor details.

Pricing:

Plan Name

Monthly Pricing

Billed Monthly

$17.00 per employee.

Billed Yearly

$15.00 per employee.

Billed every 2 years

$12.00 per employee.

Olark Reviews
Review:

Pros: Easy to use, sleek interface, instant notifications, track what customers are viewing on your site, great customer service.

Cons: Lack of customization options, auto log out after 5 minutes.

Bottomline: Olark is a great live chat solution to help you provide seamless customer support.

Key Information:

Co-Founders

Ben Congleton, Matthew Pizzimenti, Roland Osborne, Zach Steindler

Founded

2009

Headquarters

Ann Arbor, MI

Number of Employees

10-50

Number of Customers

12,000+

CEO

Ben Congleton

Address

205 N Main Street,Floor 2, Ann Arbor, MI 48104

Phone Number

+1 888-959-4408

Website

www.olark.com

FAQs:

What is Olark?

Olark is a live chat software solution for small-medium size businesses. It is simple to use and allows you to customize your platform, talk to customers in real-time, generate reports and integrate with your favorite CRM software.

What is the price range for Olark?

Olark pricing ranges from $12.00 to $17.00 per employee depending on whether you pay monthly, yearly or every second year.

What are Olark's features?

Olark features include simple customization, real-time reporting, automated messages, unlimited chats, and searchable transcripts. With Olark you can see each agent's chat volume and rating and set a limit on the number of chats they have per day.

Olark Reviews

Which is the better live chat software, Olark or Zendesk?

Olark and Zendesk have similar price points and both offer feature-rich solutions to engage with customers. While Zendesk has a larger following — owing in part to their suite of customer support solutions — Olark may be a more economical option for SMBs as they're slightly cheaper than Zendesk.

How does Olark chat integration work?

Olark allows you to integrate with a variety of software to optimize your sales and customer service experience. There are also live chat plugins for eCommerce platforms like Shopify and BigCommerce. To see a list of compatible integrations, go to olark.com/integrations.

Is there an Olark app?

You can choose from a wide range of external mobile apps to chat on your smartphone or tablet. These include Jabiru for Android and Monal for iOS among others.

Customer Reviews:

LeBlanc

Reviewed: Nov 24, 2011

Source: Hacker News

highly recommend Olark or a similar onsite live chat feature. Olark is great because its much lower barrier of effort than email, so your customers often come with questions they might not have bothered with via email. You can get some great insights into how people use your site, and you'll learn about bugs much faster.

Maurice Kroon

Reviewed: May 23, 2017

Source: Stackoverflow

I can highly recommend olark.com > very good support & super easy.