Free Customer Service Software

Learn about the best free customer service software for small business in 2018. Includes frequently asked questions.

Updated on June 4th, 2019

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Free customer service software - also known as help desk software and CRM software - generally includes basic features like email, social channels, and ticket support. Customer service software is used to respond to customers queries and manage the relationship between the customer and business.

14 Best Free Customer Service Software Solutions for 2018:

Our Ranking

Customer Service Software Company

Free Offer

1.

Freshdesk

Free.

2.

Zoho Assist

Free.

3.

Wix Answers

Free.

4.

Spiceworks

Free.

5.

LiveChat

Free.

6.

C-desk

Free.

7.

HelpSpot

Free.

8.

SolarWinds Web Help Desk

Free.

9.

LiveAgent

14-day free trial.

10.

SupportBee

14-day free trial.

11.

Kayako

14-day free trial.

12.

Groove

30-day free trial.

13.

Helprace

30-day free trial.

14.

Help Scout

15-day free trial.

FAQs:

Should I consider paid customer service software?

Possibly. This depends on your business-customer relationship needs. Free customer service software typically includes basic functions like live chat and ticketing. But if your business is expanding, a paid version will allow you to customize and scale. Check out our article on paid customer service software.

What features does free helpdesk software include?

Free online helpdesk software generally includes social channels, instant chat, app integration, organization roles, and ticket management. Some free versions like Web Help Desk even include reporting and a built-in knowledge base.

Can you recommend any free customer service software?

There are a few customer service software free options, such as Wix Answers, Zoho Assist, and Freshdesk. Just remember, you get what you pay for. When it comes to a customer support platform, perhaps it's more accurate to say you don't get what you don't pay for. Free services are available, but they usually don't have enough features to create a seamless customer service experience.

Free Customer Service Software2
Best Customer Service Software Free for Small Business:

What is a free helpdesk ticketing system?

A helpdesk ticketing system collects and tracks all customer service requests in one location. It allows businesses to automate complaint resolution and manage support tickets from multiple channels. It is also known as an IT ticketing system or free ticketing software.

Does free customer service software come with a free support ticket system?

Yes, most customer support software includes a free online ticketing system.