Bitrix24 Reviews, Pricing Info and FAQs

Compare Bitrix24 to Hubspot and Freshsales, learn about its features, see pricing and packages, and read customer reviews.

Updated on June 30th, 2020

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Bitrix24 is a collaboration platform with CRM software, company communication tools, and management features. Bitrix24 has over 35 collaboration tools to make business workflows more efficient and to improve communication with customers.

Updates:

Updated 24th of February 2020

Offered pricing comparisons with top-ranking CRMs HubSpot and Salesforce, making it easier to compare features and prices.

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Pros and Cons:

Pros

  • Offers both cloud and on-premises versions.
  • Offers CRM platform as part of a larger productivity software including tools for teamwork, communication, and live chat.
  • Has a mix of free and paid plans.

Cons

  • Limited free version.
  • Does not offer email scheduling tools or native integration with internal apps.

Review:

Bitrix24 is an intuitive, top-ranking CRM software that allows users to manage online campaigns, catalog their products, send out bulk emails, schedule appointments and meetings, and effortlessly integrate with third-party applications, such as PayPal, Stripe, and Jotform.

Highlights:

Customers will enjoy Bitrix24's comprehensive list of standard features, including lead and contact management, dashboard reporting, tasks and activities tracker, and file attachments support. Compared to its closest competitors, Bitrix24 shines by offering features no one in its class range has, such as call transcription, a live chat system, multi-channel messaging, and an accounting software integration.

Shortcomings:

There are a handful of features Bitrix24 doesn't offer, including custom support form fields, email scheduling capabilities, and native integration with internal apps. For businesses that require these features, we suggest top competitor Hubspot, a top-ranking CRM software that offers these features and more.

Reputation:

Bitrix24 is an excellent choice for a CRM software and has a reputation as an elite, comprehensive platform. Bitrix24 has no accreditation with the Better Business Bureau, but it does have mostly favorable reviews both by customers and software reviewers. FinancesOnline gives it a product score of 9/10 and a user satisfaction score of 96%, along with a 5/5 star rating for Value for Money, 4/5 for Ease of Use, and 5/5 for Customer Support. Negative comments are few and far between.

Bitrix24 User Review Scores:

Source

Rating

Finances Online User Satisfaction Score

96%

Capterra User Review Score

4/5

TrustRadius User Review Score

7.4/10

Integrations:

With a vast selection of apps to integrate with, you can combine your favorite software with Bitrix24 for a more comprehensive CRM experience. Bitrix24 integrates with most popular SaaS products, including applications across a wide range of product categories like accounting, marketing, cloud storage, and more. Here are some of its key integrations.

Sales/Marketing

Finance/Accounting

Productivity

Other

Pipedrive

Quickbooks

Dropbox

Zapier

Freshbooks

GSuite

Xero

Microsoft Office 365

Asana

Pricing:

Plan Name

Monthly Price

Free

$0.00

Start+

$19.00

CRM+

$52.44

Project+

$75.24

Standard

$79.00

Professional

$151.24

On-Premise Pricing:

Plan Name

Pricing

On-Premise CRM

$1,499.00 one-time fee

On-Premise Business

$2,900.00 one-time fee

On-Premise Enterprise

$24,900.00 one-time fee

Bitrix24 vs HubSpot
Bitrix24 vs HubSpot:

HubSpot has the advantage of offering all the benefits of a top-tier CRM platform at no cost, making it the best option on the market. Bitrix24 has a free plan, but it is a limited one, with a ceiling of 2 users and 10GB online storage. Its Professional plan is a more viable alternative to HubSpot, for companies looking to scale.

Bitrix24 vs HubSpot Comparison:

Feature

Bitrix24

HubSpot

Cheapest Plan

Free

Free

Most Expensive Plan

$151.24/mo

Free

CRM Ranking

5th

1st

24/7 Support

Yes

Yes

Multilingual Support

Yes

No

Mobile Support

Yes

Yes

Bitrix24 vs Freshsales
Bitrix24 vs Freshsales:

Bitrix24 and Freshsales are similarly priced CRM platforms with a matching feature range. Both options are ideal for any business size. Freshsales has no free plan, but Bitrix24's free plan is limited. Bitrix24 offers the ability to switch between cloud and on-premises versions, so there is more flexibility, but both offer a similar CRM experience.

Pipeliner vs Freshsales Comparison:

Feature

Bitrix24

Freshsales

Cheapest Plan

Free

Free

Most Expensive Plan

$151.24/mo

$79.00 per month

CRM Ranking

5th

2nd

24/7 Support

Yes

Yes

Multilingual Support

Yes

Yes

Mobile Support

Yes

Yes

Key Information:

Legal Name

Bitrix, Inc.

Founder

Sergey Rizhikov

Founding Date

Jan 01, 2012

Address

901 N. Pitt St., Suite 325, Alexandria, VA 22314

Number of Employees

100

Number of Customers

6000000

Email

info@bitrix24.com

Telephone

1 (703) 740-8301

Website

https://www.bitrix24.com/

FAQs:

What is the price range for Bitrix24 plans?

Bitrix24 monthly plans range in price from $0.00 to $159.00.

How do I download the Bitrix desktop app?

You can download the desktop app for Android and iOS fromt he Bitrix website

How many contacts can I store in the Bitrix24 CRM database?

The Bitrix CRM platform allows for unlimited contact storage so you can keep as much contact information in the system as you want.

Does Bitrix have video call capabilities?

Bitrix has a video call and chat tools to make it easier to communicate with remote co-workers. You can even have group chats and group video calls to conduct meetings online.

What are some Bitrix24 alternatives?