PrestaShop

Learn more about the PrestaShop e-commerce platform with customer reviews, pricing info, and frequently asked questions.

Updated on February 21st, 2022

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Updates:

Updated 18th of February 2022

We've updated mentions of Magento to Adobe Commerce.

Updated 28th of December 2021

We've updated our review to cover PrestaShop's pros, cons, and reputation, as well as a comparison section to three of the company's top competitors and the latest PrestaShop news.

PrestaShop is a free, open-source e-commerce solution that has been used by over 300,000 businesses around the world. With PrestaShop, users can create a customized online store and sell products globally. The open-source architecture of the platform allows for a high degree of customization and the ability to scale online stores.

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Fast eCommerce templates.

Excellent customer service.

99.99% average uptime.

Pricing:

PrestaShop is a free, open-source platform and there are no fees for creating an e-commerce store using the software. There may be costs if you want to purchase add-on modules or special templates.

Review:

PrestaShop is a free and user-friendly e-commerce platform that is best suited to online retailers and small business owners. The platform offers a range of built-in features, such as marketing and SEO tools, as well as a comprehensive marketplace of themes, templates, add-ons, and modules.

While the platform is free to download and install, the built-in features are limited and users will need to purchase modules and add-ons for increased functionality, which can become costly.

Pros:

  • PrestaShop is a completely free and open-source e-commerce platform.
  • The PrestaShop Marketplace features a wide range of modules and add-ons for increased functionality.
  • The platform supports a wide range of payment gateways, including PayPal and Authorize.Net.
  • PrestaShop offers users access to over 3,000 templates that are mobile-optimized.
  • The platform is secure and PCI compliant.
  • The open-source architecture makes the platform highly customizable and scalable.
  • The platform allows users to sell in multiple languages and currencies.
  • PrestaShop includes integrated SEO tools.
  • The platform features a range of built-in marketing tools, including coupons, discounts, and vouchers.

Cons:

  • Plugins, add-ons, and support plans come at an additional cost.
  • PrestaShop requires coding skills for advanced modifications.
  • The platform lacks third-party integration with top software like Xero, Sage, Zoho CRM, and Highrise CRM.
  • The self-hosting nature of the platform means users are responsible for maintenance and security.

Reputation:

PrestaShop received a rating of 4.1 out of 5 stars on Trustpilot, based on 465 reviews. Most users praised the platform's ease of use and wide range of additional modules, but some reviewers criticized the company's customer support. Feedback was mostly positive on G2 and TrustRadius with customers citing the content management system and flexibility as highlights.

At a Glance:

Feature

PrestaShop

Starting price

Free.

Transaction fee

0%

Customization tools

Open-source

Abandoned cart recovery

✓ (Via add-on)

Mobile app

Supports multiple currencies

PrestaShop vs. Shopify
PrestaShop vs. Shopify:

Although Shopify does not offer a free version, it is the more user-friendly e-commerce platform and is suitable for beginners. In contrast, the open-source nature of PrestaShop allows for a greater degree of customization and flexibility but does require some coding skills. Shopify offers 24/7 customer support, which PrestaShop lacks.

PrestaShop vs. Shopify Comparison:

Offer

PrestaShop

Shopify

Starting price

Free.

From $9.00 /mo.

Free version

Yes.

14-day free trial.

Transaction fee

0%

0% if using Shopify Payments and from 2% if using an external payment gateway.

Sales channels

Online store, social media, online marketplaces, and physical stores.

Online store, social media, online marketplaces, and physical stores.

Customization tools

Abandoned cart recovery

✓ (Via add-on)

24/7 customer support

No.

Live chat, email, and phone.

Mobile app

Supports multiple currencies

PrestaShop vs. WooCommerce
PrestaShop vs. WooCommerce:

Both WooCommerce and PrestaShop offer users a large degree of scalability and customization options. Both platforms are free, but customers will need to pay for additional add-ons and integrations. WooCommerce is a plugin designed specifically for WordPress websites but provides more built-in features and greater SEO tools.

PrestaShop vs. WooCommerce Comparison:

Offer

PrestaShop

WooCommerce

Starting price

Free.

From $6.95 /mo for hosting.

Free version

Yes.

WooCommerce is a free plugin for WordPress websites.

Transaction fee

0%

0%

Sales channels

Online store, social media, online marketplaces, and physical stores.

Various channels are available via extensions.

Customization tools

Abandoned cart recovery

✓ (Via add-on)

x

24/7 customer support

No.

No.

Mobile app

Supports multiple currencies

Available via extensions.

PrestaShop vs. Adobe Commerce
PrestaShop vs. Adobe Commerce:

Compared to Adobe Commerce, PrestaShop is more user-friendly, although it does require some coding experience to customize. Both platforms offer a high degree of flexibility and scalability. PrestaShop is great for smaller businesses, whereas Adobe Commerce can handle large to enterprise businesses.

PrestaShop vs. Adobe Commerce Comparison:

Offer

PrestaShop

Adobe Commerce

Starting price

Free.

Contact for quote.

Free version

Yes.

Yes.

Transaction fee

0%

Contact for quote.

Sales channels

Online store, social media, online marketplaces, and physical stores.

Online store, social media, online marketplaces, and physical stores.

Customization tools

Abandoned cart recovery

✓ (Via add-on)

Available via extension.

24/7 customer support

No

Email and phone.

Mobile app

x

Supports multiple currencies

Key Information:

Legal Name

PrestaShop SA

Founder

Bruno Lévêque

Founding Date

Jan 01, 2007

Address

4, Rue Jules Lefebvre, Paris, Île-de-France 75009, France

Number of Employees

300

Number of Customers

300000

Email

contact@prestashop.com

Telephone

33 (0)1 7623-2525

Website

https://www.prestashop.com/en

FAQs:

What is PrestaShop used for?

PrestaShop is a free, open-source e-commerce solution that has been used by over 300,000 businesses around the world to create and manage their online stores.

Is Shopify better than PrestaShop?

Shopify is more user-friendly and offers greater customer support than PrestaShop; however, it is less customizable and does not offer a free version. See our in-depth comparison for a more detailed look at the two e-commerce platforms.

Is PrestaShop completely free?

Yes. PrestaShop is an open-source platform that is completely free to download and install. However, there may be costs if you want to purchase add-on modules or special templates.

Is PrestaShop good for SEO?

Yes, PrestaShop has built-in SEO tools to control and the Google ranking of your online store.

Is PrestaShop easy to use?

PrestaShop is moderately easy-to-use and features a wide range of tutorials to guide users through the process of setting up their online stores. However, the open-source nature of the platform means that additional customization will require some coding skill.

Can I get any free PrestaShop themes?

You can find free PrestaShop modules and themes on the PrestaShop forum.

How do I hire a PrestaShop developer?

There are many freelance web developers and agencies that specialize in PrestaShop web development. You can look on freelance websites like Upwork and Freelancer to find PrestaShop developers who can build a PrestaShop online store for you.

How do I contact PrestaShop support?

You can call PrestaShop support at 33 (0)1 7623-2525, or you can purchase a PrestaShop support plan on the website.

How do I download PrestaShop add-ons for my site?

You can shop in the PrestaShop marketplace addons.prestashop.com by signing into your account and locating the add-ons you would like to purchase. Once you purchase add-ons, you'll be able to activate them on your website. You can also find free PrestaShop email templates in the marketplace.

Where can I find the new PrestaShop download?

To download the latest version of PrestaShop for free, just go to prestashop.com/en/download and enter your email address.