X-Cart

A complete review of X-Cart including pricing, key information, comparisons to other e-commerce platforms, and frequently asked questions.

Updated on February 18th, 2022

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Updates:

Updated 22nd of December 2021

We've updated our review to cover X-Cart's latest pricing plans, pros and cons, reputation, as well as comparisons to three of the company's top competitors.

X-Cart is an e-commerce platform that allows businesses to create and manage their online stores. Established in 2001, the company has 20 years of experience in e-commerce and has helped launch over 40,000 online stores in 111 countries. In 2019, the platform joined forces with Seller Labs to expand the range of their services.

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Fast eCommerce templates.

Excellent customer service.

99.99% average uptime.

Pricing:

Plan

Pricing

Free

Free.

Business

$495.00

Multivendor

$1,495.00

Ultimate

$5,995.00

Standard Support

$1980.00 /yr.

Premium Support

$3000.00 /yr.

Pay as You Go

$99.00

Review:

X-Cart is a powerful e-commerce platform that offers a comprehensive range of native features and a variety of add-ons and integrations for increased functionality. The platform features over 120 payment gateways, multiple currencies, zero transaction fees, and provides users with 24/7 technical support.

Although X-Cart is costlier than most of its competitors, the open-source architecture makes it highly customizable and scalable. However, the platform requires coding and development knowledge and is not suitable for beginners.

Pros:

  • X-Cart offers a free version of its platform.
  • The platform features zero transaction fees across all plans.
  • X-Cart supports over 120 payment gateways, including PayPal and Stripe.
  • The platform offers 24/7 technical support via phone, email, and live chat.
  • X-Cart has a team of in-house designers to customize online store designs.
  • The open-source software architecture makes the platform highly customizable and scalable.
  • X-Cart offers comprehensive SEO, email marketing, and analytics tools and integrations.
  • Multi-vendor features are included natively with X-Cart.
  • The platform is mobile optimized and offers a mobile app.

Cons:

  • The platform is costlier than competitors such as Shopify and WooCommerce.
  • Customizations can become costly or require coding and development knowledge.
  • Upgrades, add-ons, and customer support all come with a price tag.
  • The navigation can be a bit difficult at the beginning.

Reputation:

X-Cart received 4.1 out of 5 stars on G2 and 4.31 out of 5 stars on Software Advice. Users cited the platform's technical support, features, and wide range of add-ons as highlights. While reviews are limited on Trustpilot and TrustRadius, the feedback was positive, with users only complaining about some difficulty with updates and integrations.

At a Glance:

Feature

X-Cart

Starting price

Free and paid options.

Free version

Yes.

Transaction fee

0%

Customization tools

x

Abandoned cart recovery

24/7 customer support

Phone, email, and live chat.

Mobile app

Supports multiple currencies

X-Cart vs. Shopify
X-Cart vs. Shopify:

While Shopify and X-Cart are both e-commerce platforms, their differences make them better suited to specific users. Shopify is affordable, very user-friendly, and requires no coding knowledge, making it more suitable for beginners. X-Cart is costlier and requires a developer to customize, but provides users with greater flexibility and scalability.

X-Cart vs. Shopify Comparison:

Offer

X-Cart

Shopify

Starting price

Free and paid options.

From $9.00 /mo.

Free version

Yes.

14-day free trial.

Transaction fee

0%

0% if using Shopify Payments and from 2% if using an external payment gateway.

Sales channels

Online store, social media, online marketplaces, and physical stores.

Online store, social media, online marketplaces, and physical stores.

Customization tools

x

Abandoned cart recovery

24/7 customer support

Phone, email, and live chat.

Phone, email, and live chat.

Mobile app

Supports multiple currencies

X-Cart vs. WooCommerce
X-Cart vs. WooCommerce:

WooCommerce and X-Cart both offer users access to the source code, allowing customers a large degree of customization and scalability. WooCommerce is a free plugin designed specifically for WordPress websites, whereas X-Cart is a more flexible platform where businesses can build their e-commerce platforms from scratch.

X-Cart vs. WooCommerce Comparison:

Offer

X-Cart

WooCommerce

Starting price

Free and paid options.

From $6.95 /mo for hosting.

Free version

Yes.

WooCommerce is a free plugin for WordPress websites.

Transaction fee

0%

0%

Sales channels

Online store, social media, online marketplaces, and physical stores.

Various channels are available via extensions.

Customization tools

x

Abandoned cart recovery

x

24/7 customer support

Phone, email, and live chat.

No.

Mobile app

Supports multiple currencies

Available via extensions.

X-Cart vs. OpenCart
X-Cart vs. OpenCart:

OpenCart and X-Cart both require coding and development knowledge to customize and are best suited to large-scale enterprises. Both platforms offer a free version of their software; however, add-ons and integrations can become costly. Unlike OpenCart, X-Cart offers 24/7 technical support, making it a safer option for businesses.

X-Cart vs. OpenCart Comparison:

Offer

X-Cart

OpenCart

Starting price

Free and paid options.

Free and paid options.

Free version

Yes.

Yes.

Transaction fee

0%

0% - 3% depending on the plan.

Sales channels

Online store, social media, online marketplaces, and physical stores.

Online store, social media, online marketplaces, and physical stores.

Customization tools

x

x

Abandoned cart recovery

24/7 customer support

Phone, email, and live chat.

No.

Mobile app

Supports multiple currencies

Key Information:

Legal Name

Seller Labs, LLC.

Founder

Ruslan Fazlyev

Founding Date

Jan 01, 2001

Address

1860 Barnett Shoals Rd., Ste. 103-590, Athens, GA 30605

Number of Employees

200

Number of Customers

40000

Email

sales@x-cart.com

Telephone

1 (800) 657-7957

Website

https://www.x-cart.com/

FAQs:

What is X-Cart?

X-Cart is an e-commerce platform that businesses can use to create and manage their online stores.

Is X-Cart free?

Yes. X-Cart offers users a free version of their platform that is ideal for small businesses.

Who uses X-Cart?

X-Cart is used by over 40,000 customers, including Kitchen & Bath Authority, CARiD, and The Pajama Company, among others.

What is X-Cart 5?

X-Cart 5 is the latest version of the X-Cart e-commerce platforms. Key updates to this version include a more user-friendly interface for editing templates and storefront layouts, making it more accessible to users with limited coding knowledge.

Who owns X-Cart?

X-Cart was acquired in 2019 by Seller Labs.

How much does X-Cart cost?

XCart pricing plans range from $495.00 to $5,995.00 per month. The platform also offers an open-source version of their software that is available for free.