MegaPath Business VoIP Phone Service

Learn about MegaPath's business VoIP phone system with comparisons to RingCentral, Phone.com, and Nextiva, pricing info, and FAQs.

Updated on July 2nd, 2020

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

MegaPath is a business VoIP phone system provider for businesses of all sizes. MegaPath offers hosted PBX and VoIP solutions for call centers and customer service lines to help streamline incoming calls and optimize call distribution.

Pros and Cons:

Pros

  • Business VoIP phone system includes 50+ features.
  • Suitable for businesses of all sizes.
  • Affordable option.
  • Excellent variety of add-ons like a UC suite and Contact Center solution.

Cons

  • Limited to one plan.
  • Limited integration options.
  • Faxing capabilities need to be added to the system.
  • Poor customer service.

Review:

MegaPath provides a robust and feature-rich business VoIP phone system that's ideal for small to large-sized businesses. It includes standard and in-demand features like line auto-attendant, status monitoring, anonymous call rejection, audio conferencing, priority alerts, and visual voicemail, to name a few.

Highlights:

Compared to competitors Nextiva and Phone.com, MegaPath's business VoIP phone system packs a major punch when it comes to features. MegaPath users can enjoy over 50 features for the affordable price of $19.95 per user, per month. In addition, MegaPath provides a comprehensive list of add-ons, including a Unified Communications suite that provides excellent collaboration tools.

Shortcomings:

MegaPath does not provide multiple plans like its competitors. Instead, MegaPath users are limited to just one plan, with the option of removing and adding more features. Lastly, if integration with third-party software is important to your business, MegaPath may not be the ideal choice as it only offers limited CRM integrations and one video calling integration.

Reputation:

The majority of reviews found of MegaPath are related to its business internet service. However, the company does have a BBB rating of D-, with an average one-star rating. Most complaints centered around the poor service received and the lengthy contract termination process.

On Yelp, MegaPath received nearly 150 customer reviews, with an average rating of 1.5 stars. Negative reviews focused on the poor customer service, who users stated lacked basic knowledge about their own services and hardware. Customers that had positive reviews mainly highlighted the affordable pricing.

Pricing:

Plan Name

Monthly Starting Price

Business Voice

$19.95 /user

Unified Communications

$24.95 /user

Unified Communications with Global Calling

$39.90 /user

Price Comparison:

MegaPath vs. RingCentral
MegaPath vs. RingCentral:

RingCentral and MegaPath offer different packages and prices, despite both companies providing similar features like video calling, audio conference calling, and call management tools. RingCentral offers multiple plans that start at $29.99 /mo. /user, an entire $10.00 more expensive than MegaPath, who only offers one unified communications plan.

MegaPath vs. RingCentral Comparison:

Features

MegaPath

RingCentral

Unlimited Calling

Yes

Yes

Priority Alert

Yes

Yes

Call Queuing

Yes

Yes

Business SMS

Yes

Yes

E911 Dialing

Yes

No

Call Recording

Yes

Yes

Video Calling

Yes

Yes

Voicemail & Greeting

No

Yes

Presence Detection

Yes

No

Sharing Capabilities

Yes

Yes

MegaPath vs. Phone.com
MegaPath vs. Phone.com:

MegaPath and Phone.com are similar in features, both offering everything from auto-attendant and call waiting, to call forwarding and music on hold. They do, however, differ in pricing. MegaPath is priced at $19.95 per user, per month, whereas Phone.com's Base plan only starts at $29.99 per user, per month.

MegaPath vs. Phone.com Comparison:

Features

MegaPath

Phone.com

Line Status Monitoring

Yes

No

Anonymous Call Rejection

Yes

No

Selective Call Rejection

Yes

No

Busy Lamp Field

Yes

No

Priority Alert

Yes

No

Unlimited Calling

No

Yes

Call Queuing

Yes

Yes

Call Blocking

Yes

Yes

Follow Me

Yes

Yes

E911 Dialing

Yes

Yes

MegaPath vs. Nextiva
MegaPath vs. Nextiva:

Nextiva offers different pricing plans that are ideal for businesses that require scalability. MegaPath, on the other hand, only offers one plan but includes more in-demand features than Nextiva, including distinctive ringing, priority alerts, busy lamp fields, and much more.

MegaPath vs. Nextiva Comparison:

Features

MegaPath

Nextiva

Customer Originated Trace

Yes

No

Directed Call Pick-up with Barge-In

Yes

No

Diversion Inhibitor

Yes

No

Message Call Back

Yes

No

Line Status Monitoring

Yes

No

Hoteling

Yes

No

Priority Alert

Yes

No

Push to Talk

Yes

No

N-way Calling

Yes

No

Unlimited calling

No

Yes

MegaPath Business VoIP Phone System:

MegaPath business VoIP is a cloud-hosted phone system created for small to large-sized businesses. For guaranteed Quality of Service (QoS), MegaPath offers a fully integrated Voice and Data bundle or a stand-alone solution.

The business phone system includes more than 50 PBX features that work to transform and enhance a business's communication channels. These include collaboration, business, mobility, and administration features. With this system, users will benefit from communication support for mobile and remote workers, easy implementation, and self-service portals.

MegaPath offers one business VoIP phone system for $19.95 per month. Unlike most competitors, pricing is not based on the number of users a business needs. Instead, your price will remain the same but will increase if you add more features.

MegaPath Top Features:

Business:
  • Anonymous call rejection.
  • Busy lamp field.
  • Call logs & call detail records.
  • Call return.
  • Call waiting.
  • Call transferring.
  • Call notify.
  • Consultation hold.
  • Fax messaging.
Mobility:
  • Advanced call forwarding.
  • Find Me/Follow Me.
  • Sequential ring.
  • Voice communications toolbar.
  • Simultaneous ring.
Collaboration:
  • Audio conferencing.
  • N-way calling.
  • Visual voicemail.
System & Admin:
  • Management portal.
  • Account codes.
  • E911 service.
  • Company directory.
  • On-hold music.
  • Receptionist.

MegaPath Add-Ons:

Unified Communications suite.

MegaPath offers a Unified Communications (UC) suite as an add-on to its business phone system. The UC suite combines voice and video calling, texting, and conferencing into one, all-inclusive solution. It features web and video conferencing, HD-quality voice calls, presence detection, business SMS, and IM/chat and desktop sharing on laptops, smartphones, and tablets.

MegaPath's UC suite and hosted-VoIP phone system run on the industry’s leading voice and UC platform, delivering clear, reliable voice communications with a promise of 99.999% voice network availability.

How much does MegaPath's unified communications suite cost?

The pricing for MegaPath's UC suite starts at $24.95 per user, per month. If you choose to add Global Calling to your suite, the pricing will increase to $39.90 per user, per month. However, MegaPath encourages interested parties to request a free quote on their website for more detailed pricing.

Contact Center.

MegaPath's contact center solution was created for businesses that require excellent call queuing capabilities, management portals, coaching tools, and real-time reporting. Because the contact center is cloud-based, users enjoy its excellent mobility, making it possible for remote and office-based employees to collaborate on projects.

The software also provides additional contact center-specific features like agent web consoles, Automated Call Distribution (ACD), flexible staffing, silent monitoring, and optional call recording, among others.

Fax Pro.

Fax Pro is MegaPath's always-on service that allows businesses the freedom to fax from anywhere. The benefits of this business phone system add-on include unlimited faxing, instant results, and better document visibility. With this add-on, users can seamlessly view and handle incoming and outgoing messages, and store and search your fax records.

Other Add-Ons:

Add-on

Description

Advanced Auto Attendant

Includes all the capabilities of regular Auto Attendant, with the addition of holiday routing and the ability to transfer to submenus.

Additional Mailboxes

An independent voicemail package with a dedicated phone number. With this add-on, users can check and receive voicemail messages in the office or while on the move.

Call Recording

Great for call centers, the call recording add-on can help improve quality of service.

Hunt Groups

Automatically distribute incoming calls to two or more extensions.

Growth Reserved Numbers

Reserve local numbers in case your business grows and needs to hire new employees.

Instant Group Call

Instantly start a conference bridge for up to 20 participants.

MegaPath does not reveal prices for its Contact Center, Fax Pro, and other add-ons. Interested parties can request a free quote on the MegaPath website.

Other Products by MegaPath:

Business Internet.

MegaPath provides reliable business internet for businesses of all sizes. Users benefit from 99.99% uptime, as well as excellent SLAs and money-back satisfaction guarantees. Internet options include broadband, ethernet, DSL, fiber, and wireless broadband.

Integrations:

Software

Integration

Customer Relationship Management (CRM)

Salesforce, Microsoft Dynamics, Zendesk, Sugar CRM, Netsuite

Video Conferencing

Skype for Business

FAQs:

How much does MegaPath cost?

MegaPath's cloud-hosted phone system's pricing starts at $19.95 per user, per month.

Does MegaPath offer a free trial?

No. MegaPath does not offer a free trial.

What are some MegaPath alternatives?