Freshchat is a modern live chat software designed by Freshworks. Created for sales and customer engagement teams, Freshchat helps users talk to prospects and customers on their website, mobile app, and social media pages. Other features include campaigns, sales bots, and integrated self-service solutions.
Freshchat Key Information:
Girish Mathrubootham, Shan Krishnasamy
California, United States
Number of Customers
+1 (855) 747-6767
1250 Bayhill Drive, Suite 315,San Bruno, CA 94066
What is Freshchat's price range?
Freshchat plans range from $19.00 to $49.00 per month. If you want a yearly plan, prices will range between $15.00 and $39.00
Is there a Freshchat free trial?
Yes, Freshchat offers a 30-day free trial. To access the trial, go to freshworks.com and click on the 'Freshchat' package in the products menu. Then click 'sign up for free' in the homepage main banner.
Where can I find the Freshchat login?
Freshchat does not offer a login option. To get in contact with Freshchat, go to freshworks.com and click 'get started' in the top right corner of the homepage menu.
Reviews of Freshchat:
Fresh and simple. That is what we are looking for in today’s world where simplicity is overlooked and not found in other tools.
After switching to Freshchat, our chat-to-conversion rate and reply rate on campaigns have increased by 50%.
We’re using Freshchat to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.
For a high-frequency cryptocurrency trading platform like Koinex, efficient customer query response time is consequential. Features like IntelliAssign, People Segmentation and Smart Integrations with other platforms help in prioritizing and streamlining our workflow.
It is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.