Freshchat Reviews

Learn about Freshchat live chat software created for businesses. Includes info on Freshchat, free trials, pricing, customer reviews, and FAQs.

Updated on July 24th, 2019

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Freshchat is a modern live chat software designed by Freshworks. Created for sales and customer engagement teams, Freshchat helps users talk to prospects and customers on their website, mobile app, and social media pages. Other features include campaigns, sales bots, and integrated self-service solutions.

Free Trial

Try Freshchat Free!

Messaging software that turns leads into customers.

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Engage and qualify leads with bots.

Auto-load leads to a CRM.


Plan Name

Monthly Pricing









Freshchat Reviews

Pros: Intuitive and user-friendly interface. Affordable and easy to use. Equipped with useful features.

Cons: Searching old messages can be complex. Unable to set out of hours.

Bottomline: Great option! This cost-effective option offers a simple and easy to use interface. Packed with key features.

Key Information:


Girish Mathrubootham, Shan Krishnasamy




San Bruno, CA

Number of Customers


Parent Company



Girish Mathrubootham


1250 Bayhill Drive, Suite 315,San Bruno, CA 94066


+1 855-747-6767


News & Activity:


News or Activity

January 11, 2019

Freshchat Parent Company Freshworks joins Digital Retail Forum 2019 as sponsor.

June 24, 2018

Freshworks clocks $100 million in annual recurring revenue.

June 14, 2018

Freshworks accelerates international growth with market expansion in SA.




Damien van der Aart -

We are very pleased with the solutions of Freshworks. They produce high-end customer service applications for a fair and reasonable price. If you are a start-up you can reach out to them to request a special start-up price.

Bernardo Campos -

The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities.

Jitesh Dugar -

We started with $49/month and as our users were growing, we were starting to bear about $376/month.We later evaluated and switched to Freshchat after reading good reviews. The cost came down significantly to $24/month. It is worth considering.


What is Freshchat?

Freshchat is a modern live chat software designed for sales and customer engagement teams.

See a list of Freshchat pricing.

How much does Freshchat cost?

Freshchat plans range from $19.00 to $49.00 per user per month. If you want a yearly plan, prices range between $15.00 and $39.00.

See a list of Freshchat pricing.

Is there a Freshchat free trial?

Yes, Freshchat offers a 30-day free trial.

Read our review of Freshchat.