Freshchat Reviews

Learn about Freshchat live chat software created for businesses. Includes info on Freshchat, free trials, pricing, customer reviews, and FAQs.

Updated on June 20th, 2022

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Freshchat is a modern live chat software designed by Freshworks. Created for sales and customer engagement teams, Freshchat helps users talk to prospects and customers on their website, mobile app, and social media pages. Other features include campaigns, sales bots, and integrated self-service solutions.

Free Trial

Try Freshchat Free!

Messaging software that turns leads into customers.

Signup Free

Engage and qualify leads with bots.

Auto-load leads to a CRM.


Plan Name

Monthly Pricing


$0.00 (up to 100 agents)


$18.00 /agent


$47.00 /agent


$83.00 /agent

The Smb Guide Freshchat 20222006

Pros: Intuitive and user-friendly interface. Affordable and easy to use. Equipped with useful features.

Cons: Searching old messages can be complex. Unable to set out of hours.

Bottomline: Great option! This cost-effective option offers a simple and easy to use interface. Packed with key features.

Key Information:

Legal Name

Freshworks Inc.


Girish Mathrubootham

Founding Date

Oct 13, 2010


2950 S Delaware Street, Suite 201, San Mateo, CA 94403 United States

Number of Employees


Number of Customers




1 (866) 832-3090



What is Freshchat?

Freshchat is a modern live chat software designed for sales and customer engagement teams.

How much does Freshchat cost?

Freshchat plans range from $19.00 to $99.00 per user per month. If you want a yearly plan, prices range between $15.00 and $79.00.

Is there a Freshchat free trial?

Yes, Freshchat offers a 30-day free trial on their website.

What are some Freshchat alternatives?