Freshchat Reviews

Learn about Freshchat live chat software created for businesses. Includes info on Freshchat, free trials, pricing, customer reviews, and FAQs.

5 min read • Last updated on October 25th, 2018

Freshchat is a modern live chat software designed by Freshworks. Created for sales and customer engagement teams, Freshchat helps users talk to prospects and customers on their website, mobile app, and social media pages. Other features include campaigns, sales bots, and integrated self-service solutions.

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LiveChat - Chat Software

30-Day FREE Trial

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No obligation.

Increase conversions and improve customer support.

Freshchat Pricing:

Plan Name

Monthly Pricing

Blossom

$19.00

Garden

$29.00

Estate

$39.00

Freshchat Key Information:

Co-founders

Girish Mathrubootham, Shan Krishnasamy

Founded

2010

Headquarters

California, United States

CEO

Girish Mathrubootham

Number of Customers

150,000

Parent Company

Freshworks

Phone

+1 (855) 747-6767

Address

1250 Bayhill Drive, Suite 315,San Bruno, CA 94066

Website

www.freshworks.com

Freshchat FAQs:

What is Freshchat's price range?

Freshchat plans range from $19.00 to $49.00 per month. If you want a yearly plan, prices will range between $15.00 and $39.00

Is there a Freshchat free trial?

Yes, Freshchat offers a 30-day free trial. To access the trial, go to freshworks.com and click on the 'Freshchat' package in the products menu. Then click 'sign up for free' in the homepage main banner.

Where can I find the Freshchat login?

Freshchat does not offer a login option. To get in contact with Freshchat, go to freshworks.com and click 'get started' in the top right corner of the homepage menu.

Reviews of Freshchat:

Reviewer

Rating

Review

Lauren N.

5.0

Fresh and simple. That is what we are looking for in today’s world where simplicity is overlooked and not found in other tools.

Kyu R.

5.0

After switching to Freshchat, our chat-to-conversion rate and reply rate on campaigns have increased by 50%.

Rajesh M.

5.0

We’re using Freshchat to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.

Aditya N.

5.0

For a high-frequency cryptocurrency trading platform like Koinex, efficient customer query response time is consequential. Features like IntelliAssign, People Segmentation and Smart Integrations with other platforms help in prioritizing and streamlining our workflow.

Christophe T.

5.0

It is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.