CallRail Reviews, Pricing, and FAQs

Read about CallRail pricing, company details, customer reviews, and other important information.

Updated on December 4th, 2019

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CallRail is a call tracking system that analyzes inbound calls to measure the performance of a business's marketing campaigns. It reveals which online and offline campaigns are driving call leads and conversions and provides analytics to help grow your business.


Plan Name

Monthly Price







CallRail Reviews

Pros: Excellent tracking and reporting capabilities.

Cons: Hubspot integration is not always reliable.

Bottomline: Fantastic platform that efficiently manages business communication processes.

Key Information:


Andy Powell, Kevin Mann




Atlanta, GA

Number of Employees


Number of Customers



Andy Powell


100 Peachtree Street, NWSuite 2700 Atlanta, GA 30303


+1 877-893-7636



What is the price range for CallRail?

CallRail's pricing ranges from $30.00 per month for the "Starter" plan to $120.00 for the "Pro" plan. The "Elite" plan for high-volume marketers is by quote only. All plans offer a 14-day free trial.

What is CallRail API?

API stands for application programming interface. It enables you to integrate your custom software with CallRail so you can access and modify the data within your account.


What is the difference between CallRail and Call Tracking Metrics?

CallRail's minimum price is $30.00 per month while Call Tracking Metrics is priced at $19.00 per month but charges usage fees for local numbers and minutes, making them a more expensive option. CallRail's Starter plan includes 10 local numbers, 500 local minutes, and 100 text messages.

Does CallRail include PPC call tracking?

Yes, CallRail offers keyword call tracking which can be implemented on your website. When a customer visits your webpage through an online search, they are assigned a specific phone number. When customers call, the call tracking system tells you which keyword(s) and pages they viewed while browsing.

How do I get in touch with CallRail support?

You can reach CallRail customer service by going to their website and clicking on "Contact Support" at the bottom of the page. It will prompt you to sign in and submit a ticket or you can read a range of help articles. Alternately, you can call them on weekdays between 9 am - 6 pm ET on 1 (888) 219-2787.

Customer Reviews:

Brian Jackson

Reviewed: Apr 08, 2014

Source: Quora

CallRail is one of the best call tracking suites out there! -Beautiful Dashboard with Lots of Data -Quick and Easy Reports -Easy WordPress Install with Dynamic Number Insertion -CSV Export -Google Analytics Integration -Segmenting Data (Organic verses PPC) -Amazing Support They just recently redesigned their entire UI making it even better!

Jarvis Edwards

Reviewed: Nov 06, 2018

Source: Quora (as Kyle suggested) is perfect for tracking phone calls. We’ve used it through 2018 so far and I’m mad we didn’t know about it before. You can track every single call, record the calls, route calls to whomever you choose, integrate it with other popular platforms and software…and so much more.

Luke Heinecke

Reviewed: Mar 11, 2018

Source: Quora

There are several ways to target people who’ve called your business. If you want to track callers and automatically update your Facebook audience without manually adding a new list every week, you’ll want to use software for tracking calls. CallRail (Call Tracking - Phone Call Analytics for PPC, SEO, and Direct Marketing) is my personal favorite. CallRail integrates with Facebook to automatically update Facebook with new callers. However, there is some setup required.


Reviewed: Dec 05, 2018

Source: Reddit

I've used CallRail for a number of years, awesome support, loads of functionality, always innovating and never raising prices!