Marchex Reviews
Learn about Marchex's call tracking platform for small businesses. Includes info on Marchex, free trials, pricing, customer reviews and FAQs.
Updated on January 12th, 2020
The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more
Marchex is a call tracking software for small businesses. Marchex's features are designed for use in marketing and sales departments. Businesses use Marchex to grow their understanding of their customers.
Pricing:
Marchex Essential costs $500.00 a month, according to our research. For pricing on the Marchex Conversation, Media, and Ultimate plans, contact Marchex.
Review:
Pros: It is affordable and easy to use. Customer service is good. The Call DNA function is great.
Cons: No virtual assistant or on-screen chats.
Bottomline: Marchex is an inexpensive, user-friendly option for businesses wanting to understand customers and improve their experiences.
Key Information:
Founders | Russell C. Horowitz, John Keister, Ethan Caldwell, and Peter Christothoulou. |
Founded | 2003 |
Headquarters | Seattle, WA |
Number of Employees | 300 |
CEO | |
Address | 520 Pike Street, Suite 2000, Seattle, WA 98101, United States |
Phone | +1 206-331-3300 |
Website |
News & Activity:
Date | News or Activity |
|---|---|
January 28, 2019 | Roth Capital Upgrades Marchex On Improving Fundamentals, Compelling Valuation |
November 30, 2018 | Marchex Acquires Callcap For Call Monitoring And Market Reach |
November 9, 2018 |
FAQs:
Where is Marchex located?
Marchex's headquarters is located in Seattle, Washington.
How do I get in contact with Marchex?
You can contact Marchex customer support at 1 (206) 331-3300.
Is there a Marchex free trial?
Marchex does not offer a free trial at this time.
What are some Marchex alternatives?
Customer Reviews:
I've previously used Marchex which integrates very well via API to an excel datacube. A little more complex than a simple spreadsheet, but if you can find someone to build it out, it'd automate all your reporting into a giant pivot table that could be segmented in numerous ways.
We use Marchex and I couldn't be happier. It does everything I need it to and it's not confusing.