Marchex Reviews, Pricing, and FAQs

Learn about Marchex's call tracking platform for small businesses. Includes info on Marchex, free trials, pricing, customer reviews and FAQs.

Updated on November 28th, 2019

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Marchex is a call tracking software for small businesses. Marchex's features are designed for use in marketing and sales departments. Businesses use Marchex to grow their understanding of their customers.


Marchex Essential costs $500.00 a month, according to our research. For pricing on the Marchex Conversation, Media, and Ultimate plans, contact Marchex.


Pros: It is affordable and easy to use. Customer service is good. The Call DNA function is great.

Cons: No virtual assistant or on-screen chats.

Bottomline: Marchex is an inexpensive, user-friendly option for businesses wanting to understand customers and improve their experiences.

Key Information:


Russell C. Horowitz, John Keister, Ethan Caldwell, and Peter Christothoulou.




Seattle, WA

Number of Employees



Ethan Caldwell


520 Pike Street, Suite 2000, Seattle, WA 98101, United States


+1 206-331-3300


News & Activity:


News or Activity

January 28, 2019

Roth Capital Upgrades Marchex On Improving Fundamentals, Compelling Valuation

November 30, 2018

Marchex Acquires Callcap For Call Monitoring And Market Reach

November 9, 2018

Marchex Acquires Telmetrics For Call Center Analytics


Where is Marchex located?

Marchex's headquarters is located in Seattle, Washington.

How do I get in contact with Marchex?

You can contact Marchex customer support at 1 (206) 331-3300.

Is there a Marchex free trial?

Marchex does not offer a free trial at this time.

Customer Reviews:


Reviewed: Mar 01, 2016

Source: Reddit

I've previously used Marchex which integrates very well via API to an excel datacube. A little more complex than a simple spreadsheet, but if you can find someone to build it out, it'd automate all your reporting into a giant pivot table that could be segmented in numerous ways.


Reviewed: May 21, 2013

Source: Reddit

We use Marchex and I couldn't be happier. It does everything I need it to and it's not confusing.