Marchex Reviews, Pricing, and FAQs

Learn about Marchex's call tracking platform for small businesses. Includes info on Marchex, free trials, pricing, customer reviews and FAQs.

Updated on November 28th, 2019

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Marchex is a call tracking software for small businesses. Marchex's features are designed for use in marketing and sales departments. Businesses use Marchex to grow their understanding of their customers.

Pricing:

Marchex Essential costs $500.00 a month, according to our research. For pricing on the Marchex Conversation, Media, and Ultimate plans, contact Marchex.

Marchex
Review:

Pros: It is affordable and easy to use. Customer service is good. The Call DNA function is great.

Cons: No virtual assistant or on-screen chats.

Bottomline: Marchex is an inexpensive, user-friendly option for businesses wanting to understand customers and improve their experiences.

Key Information:

Founders

Russell C. Horowitz, John Keister, Ethan Caldwell, and Peter Christothoulou.

Founded

2003

Headquarters

Seattle, WA

Number of Employees

300

CEO

Ethan Caldwell

Address

520 Pike Street, Suite 2000, Seattle, WA 98101, United States

Phone

+1 206-331-3300

Website

www.marchex.com

News & Activity:

Date

News or Activity

January 28, 2019

Roth Capital Upgrades Marchex On Improving Fundamentals, Compelling Valuation

November 30, 2018

Marchex Acquires Callcap For Call Monitoring And Market Reach

November 9, 2018

Marchex Acquires Telmetrics For Call Center Analytics

FAQs:

Where is Marchex located?

Marchex's headquarters is located in Seattle, Washington.

How do I get in contact with Marchex?

You can contact Marchex customer support at 1 (206) 331-3300.

Is there a Marchex free trial?

Marchex does not offer a free trial at this time.

Customer Reviews:

imasellouttoo

Reviewed: Mar 01, 2016

Source: Reddit

I've previously used Marchex which integrates very well via API to an excel datacube. A little more complex than a simple spreadsheet, but if you can find someone to build it out, it'd automate all your reporting into a giant pivot table that could be segmented in numerous ways.

Realsan

Reviewed: May 21, 2013

Source: Reddit

We use Marchex and I couldn't be happier. It does everything I need it to and it's not confusing.