Marchex Reviews, Pricing, and FAQs

Learn about Marchex's call tracking platform for small businesses. Includes info on Marchex, free trials, pricing, customer reviews and FAQs.

Updated on July 17th, 2019

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Marchex is a call tracking software for small businesses. Features target marketers and sales particularly. Businesses use Marchex to grow their understanding of their customers.


Marchex Essential costs $500.00 a month, according to our research. For pricing on the Marchex Conversation, Media, and Ultimate plans, contact Marchex.


Pros: It is affordable and easy to use. Customer service is good. The Call DNA function is great.

Cons: No virtual assistant or on-screen chats.

Bottomline: Marchex is an inexpensive, user-friendly option for businesses wanting to understand customers and improve their experiences.

Key Information:


Russell C. Horowitz, John Keister, Ethan Caldwell, and Peter Christothoulou.




Seattle, WA

Number of Employees



Ethan Caldwell


520 Pike Street, Suite 2000, Seattle, WA 98101, United States


+1 206-331-3300


News & Activity:


News or Activity

January 28, 2019

Roth Capital Upgrades Marchex On Improving Fundamentals, Compelling Valuation

November 30, 2018

Marchex Acquires Callcap For Call Monitoring And Market Reach

November 9, 2018

Marchex Acquires Telmetrics For Call Center Analytics




imasellouttoo -

I've previously used Marchex which integrates very well via API to an excel datacube. A little more complex than a simple spreadsheet, but if you can find someone to build it out, it'd automate all your reporting into a giant pivot table that could be segmented in numerous ways.

Realsan -

We use Marchex and I couldn't be happier. It does everything I need it to and it's not confusing.


Where is Marchex located?

Marchex's headquarters is located in Seattle, Washington.

See Marchex key information for more.

How do I get in contact with Marchex?

You can contact Marchex customer support at 1 (206) 331-3300.

Read our review of Marchex.

Is there a Marchex free trial?

Marchex does not offer a free trial at this time.

Read customer reviews of Marchex.