Marchex Reviews, Pricing, Ratings and FAQs

Learn about Marchex's call tracking platform for small businesses. Includes info on Marchex, free trials, pricing, customer reviews and FAQs.

Updated on April 11th, 2019

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Marchex is a call tracking software for small businesses. Features target marketers and sales particularly. Businesses use Marchex to grow their understanding of their customers.

Marchex Pricing:

Marchex Essential costs $500.00 a month, according to SMBGuide research. For pricing on the Marchex Conversation, Media, and Ultimate plans, contact Marchex.

Marchex Review:

Pros: It is affordable and easy to use. Customer service is good. The Call DNA function is great.

Cons: Interface outdated and disorganized. Difficult to troubleshoot problems.

Bottomline: Marchex is an inexpensive, user-friendly option for businesses wanting to understand customers and improve their experiences.

Marchex News & Activity:


News or Activity

January 28, 2019

Roth Capital Upgrades Marchex On Improving Fundamentals, Compelling Valuation

November 30, 2018

Marchex Acquires Callcap For Call Monitoring And Market Reach

November 9, 2018

Marchex Acquires Telmetrics For Call Center Analytics

Marchex Key Information:


Russell C. Horowitz, John Keister, Ethan Caldwell, and Peter Christothoulou.




Seattle, Washington, US


Anne Devereux-Mills

Number of Employees



1 (206) 331-3300


520 Pike Street, Suite 2000, Seattle, WA 98101


Marchex FAQs:

Is there a Marchex free trial?

Marchex does not offer a free trial at this time.

Where can I find the Marchex login?

Go to and click "Sign in" in the top right corner of the homepage.

What are some Marchex alternatives?

Marchex Reviews:



imasellouttoo -

I've previously used Marchex which integrates very well via API to an excel datacube. A little more complex than a simple spreadsheet, but if you can find someone to build it out, it'd automate all your reporting into a giant pivot table that could be segmented in numerous ways.

Realsan -

We use Marchex and I couldn't be happier. It does everything I need it to and it's not confusing.