Marchex Reviews

Learn about Marchex's call tracking platform for small businesses. Includes info on Marchex, free trials, pricing, customer reviews and FAQs.

Updated on January 12th, 2020

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Marchex is a call tracking software for small businesses. Marchex's features are designed for use in marketing and sales departments. Businesses use Marchex to grow their understanding of their customers.


Marchex Essential costs $500.00 a month, according to our research. For pricing on the Marchex Conversation, Media, and Ultimate plans, contact Marchex.


Pros: It is affordable and easy to use. Customer service is good. The Call DNA function is great.

Cons: No virtual assistant or on-screen chats.

Bottomline: Marchex is an inexpensive, user-friendly option for businesses wanting to understand customers and improve their experiences.

Key Information:


Russell C. Horowitz, John Keister, Ethan Caldwell, and Peter Christothoulou.




Seattle, WA

Number of Employees



Ethan Caldwell


520 Pike Street, Suite 2000, Seattle, WA 98101, United States


+1 206-331-3300



Where is Marchex located?

Marchex's headquarters is located in Seattle, Washington.

How do I get in contact with Marchex?

You can contact Marchex customer support at 1 (206) 331-3300.

Is there a Marchex free trial?

Marchex does not offer a free trial at this time.

Customer Reviews:


Reviewed: Mar 01, 2016

Source: Reddit

I've previously used Marchex which integrates very well via API to an excel datacube. A little more complex than a simple spreadsheet, but if you can find someone to build it out, it'd automate all your reporting into a giant pivot table that could be segmented in numerous ways.


Reviewed: May 21, 2013

Source: Reddit

We use Marchex and I couldn't be happier. It does everything I need it to and it's not confusing.