PrimePay Reviews, Pricing, and FAQs

Learn about PrimePay’s integrated payroll and HR service for small businesses. Includes info on PrimePay, free trials, pricing, customer reviews, and FAQs.

Updated on December 5th, 2019

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PrimePay is an integrated payroll and human resources service for businesses. PrimePay’s solutions include online payroll, time tracking and employee compensation management. Businesses can use PrimePay to accurately deliver payroll functions and efficiently handle human resources processes.

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PrimePay does not list prices on the website, but you can contact their support team to get a quote.

PrimePay Reviews

Pros: Highly intuitive software with very accurate reporting.

Cons: Software integration could do with some improvement.

Bottomline: Fantastic software that efficiently manages payroll processes.

Key Information:


William J. Pellicano

Year Founded



West Chester, PA

Number of Employees



William J. Pellicano


1487 Dunwoody Drive, West Chester, PA 19380


+1 610-296-4500



Is there a PrimePay free trial?

Yes, you get a free 60-day trial if you sign up on the website. You will need to furnish some personal and business details. No credit card is required.

How do I contact PrimePay?

You can call PrimePay at +1 610-296-4500.

Customer Reviews:

Darcie Campbell

Reviewed: Dec 11, 2018

Source: Facebook

Over the years, we've used several other payroll service companies (including the top popular companies) and have not been as happy as we are with Prime Pay. The personal service level is exemplary. The cost of service is fair. Our service representative is very easy to work with!

Buggie Dugger Jr.

Reviewed: Nov 13, 2018

Source: Facebook

PrimePay has been great and they work as a team to get the job done. Any time I have had a question no matter how off the wall it has been they have been up front and honest with me and they always find me the answer. Its also nice that i cut my payroll cost in half and i'm getting more for it :0) Very happy Veteran/Business man here!!

Valerie Giles

Reviewed: Apr 11, 2017

Source: Facebook

The company I work for has been a client of PrimePay for over 10 years. I have been dealing with PrimePay for 10 years and have found my representative very friendly and willing to answer any questions I have. When I first started working with PrimePay the representative I had was leaving and the new person, Beth, was very friendly and had no problem answering any of my questions, even if it a simple answer. Since Beth left I have had 2 other representatives, and the rep we have now is very good. He handles any changes I have immediately and will email me if he has a question about the changes.

Heather Macdonald LaMarre

Reviewed: Jan 25, 2018

Source: Facebook

Most of the time, I do not have to deal with anyone at PrimePay - my payroll is processed and everything goes smoothly. I love it that way, BUT when things do go wrong, the folks at PrimePay have provided me with outstanding customer service. I have had to reach out recently for a variety of issues and each time my concerns have been handled quickly and effectively.

Robin Craig

Reviewed: Apr 13, 2019

Source: Facebook

So far I rate them a 0. Two days till taxes due and error on their part not resolved despite repeated emails. Incredible stress during the already most stressful weeks of my work year.