PrimePay

A detailed review of PrimePay's payroll software with pricing, comparisons to competitors, key information, and FAQs.

Updated on November 7th, 2023

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PrimePay is an integrated payroll and HR service for small and mid-sized businesses. Its key features include online payroll, time tracking, labor compliance, and employee compensation management.

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Auto tax filing and digital paystubs.

At-a-Glance:

Feature

PrimePay

Starting price

From $99.00 /mo. +$5.00 /employee /mo.

Multistate payroll

On-demand payments

Federal and state tax filing

Time tracking

Workers' comp administration

Lifetime accounts

x

Customer support

Phone, email, and online.

Review:

PrimePay is an intuitive HR management platform that provides businesses with powerful payroll, tax, time tracking, benefits, and onboarding solutions. The platform offers several pricing plans to meet different user needs and companies from a wide variety of industries can make use of the software.

The platform's advanced tools include unlimited pay runs, on-demand payments, bank reconciliations, new hire reporting, and benefits administration. However, it is costlier than several competitors, such as TriNet Zenefits.

Pros:

  • Each of PrimePay's plans include comprehensive payroll services, including unlimited pay runs and automated workflows.
  • Users can easily file federal, state, and local taxes automatically across 50 states.
  • The platform features direct deposits, electronic garnishments, bank reconciliations, and a file import tool.
  • The compliance service includes labor compliance kits and worker's comp administration.
  • The self-service portal helps users access total compensation data and update direct deposits.
  • Other solutions include benefits administration, employee onboarding, time tracking, and managed payroll.
  • There are in-depth payroll and new hire reporting tools available.
  • PrimePay offers U.S.-based live customer support, as well as a 24/7 online help center.

Cons:

  • Compared to some rival platforms, PrimePay is a costly option.
  • The platform lacks tip credits, lifetime accounts, and net-to-gross calculations.
  • The software is U.S.-centric and unsuitable for users with global payroll needs.

Reputation:

On G2, PrimePay has a 4.4-star rating based on more than 50 reviews. The majority of users praised its user-friendly interface, useful employee onboarding tools, and responsive customer support. However, some reviewers noted that payroll reports can be difficult to find.

Two users on Sitejabber gave the software a 1-star rating, mentioning difficulties with its timekeeping tools and ending a subscription.

Pricing:

Plan

Monthly Pricing

Payroll Essentials

$99.00 /mo. +$5.00 /employee /mo.

HR Essentials

$125.00 /mo. +$5.00 /employee /mo.

HR Advantage

$200.00 /mo. +$8.00 /employee /mo.

PrimePay vs. Gusto
PrimePay vs. Gusto:

PrimePay and Gusto both offer automated taxes, multistate payroll, and unlimited pay runs. While PrimePay's pricing starts at $99.00 per month +$5.00 per employee per month, Gusto is more affordable, starting at $40.00 per month +$6.00 per employee per month. Gusto also features lifetime accounts, which PrimePay lacks.

Comparison Between PrimePay and Gusto:

Feature

PrimePay Basic

Gusto Simple

Starting price

$99.00 /mo. +$5.00 /employee /mo.

$40.00 /mo. +$6.00 /employee /mo.

Direct deposits

Time tracking

Lifetime accounts

x

Comprehensive tax filing

Customer support

Phone and email.

Phone and email.

PrimePay vs. Run Powered By ADP
PrimePay vs. RUN Powered by ADP:

While PrimePay's pricing starts at $99.00 per month +$5.00 per employee per month, users need to contact RUN Powered by ADP for a custom quote. Both platforms offer payroll on autopilot, direct deposits, and an employee self-service portal. However, RUN Powered by ADP stands out with an AI-powered error detection feature.

Comparison Between PrimePay and RUN Powered by ADP:

Feature

PrimePay Basic

RUN Powered by ADP

Starting price

$99.00 /mo. +$5.00 /employee /mo.

Contact for quote.

Automated taxed

Direct deposits

Global payroll processing

x

Employee self-service portal

Customer support

Phone and email.

Phone and live chat.

PrimePay vs. Paychex
PrimePay vs. Paychex:

Compared to PrimePay's starting price of $99.00 per month +$5.00 per employee per month, Paychex is the more affordable option, starting at $39.00 per month +$5.00 per employee per month. The platforms have a similar feature profile, offering automated taxes and direct deposits. However, only PrimePay has robust compliance tools.

Comparison Between PrimePay and Paychex:

Feature

PrimePay Basic

Paychex Flex Essentials

Starting price

$99.00 /mo. +$5.00 /employee /mo.

$39.00 /mo. +$5.00 /employee /mo.

Garnishments

Compliance management

x

Employee self-service portal

New hire reporting

Customer support

Phone and email.

Phone and live chat.

Key Information:

Legal Name

PrimePay, LLC

Founder

William Pellicano

Founding Date

Jan 01, 1986

Address

1487 Dunwoody Dr., West Chester, PA 19380

Number of Employees

580

Number of Customers

18000

Telephone

1 (877) 446-9729

Website

https://primepay.com/

News & Activity:

Date

News or Activity

March 27, 2023

PrimePay Unveils New Payroll-Connected On-Demand Pay

FAQs:

What does PrimePay cost?

PrimePay's pricing starts at $99.00 plus $5.00 per employee per month.

Is there a PrimePay free trial?

PrimePay does not offer a free trial, but users can request a demo of the software.

How do I contact PrimePay?

Users can contact PrimePay via telephone.

Is PrimePay safe?

Yes, PrimePay is an SSAE 18 Type II compliant payroll company.