SurePayroll Reviews

Learn more about SurePayroll - an ideal payroll solution for small businesses. Includes SurePayroll reviews, pricing, and answers to common questions.

Updated on June 26th, 2020

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SurePayroll Inc. is an online payroll service for small businesses. They offer automated tax filing and flexible payroll options. SurePayroll is owned by Paychex.

Updates:

Updated 24th of February 2020

We added a comparison to Quickbooks, Gusto, and Zenefits payroll. We've also included more details about each of Sure Payroll's packages.

Also Consider

Gusto Payroll Software

Special discounts to help business during COVID crisis. Makes PPP compliance easy.

Start Free Trial

No extra fees.

Made for mobile.

Auto tax filing and digital paystubs.

Pros and Cons:

Pros

  • Unlimited payroll runs.
  • Award-winning customer service.
  • Multiple pricing options.

Cons

  • Same-day and next-day payroll runs are only available to some customers.

Review:

SurePayroll comes with all standard payroll features as well as a few other services that clients will enjoy. The relatively low monthly base fee, as well as the variety of services offered, makes SurePayroll one of our highest-ranked payroll software solutions.

Highlights:

  • No extra charge for unlimited payroll runs.
  • Free one month trial for new users.
  • Manage deductions and employee 401k contributions.
  • Customer service six days a week via phone, live chat, and email.

Shortcomings:

Unlike most payroll platforms, SurePayroll charges an extra fee for W2 and 1099 forms. For W2s, there is a $45.00 base fee with an additional fee of $4.00 per employee at the end of the year when W2s are generated. SurePayroll also charges $4.00 per each 1099 form that is generated at the end of the year.

Reputation:

SurePayroll has an above-average reputation when it comes to customer service since they offer such comprehensive support through email, chat, and phone. SurePayroll is owned by Paychex, Inc., which has an A+ accreditation with Better Business Bureau.

Pricing:

Plan Name

Monthly Pricing

Self Service

$19.99 + $4.00 per employee

Full Service

$29.99 + $5.00 per employee

Household Payroll

$39.99 + $10.00 per employee

Optional Add-ons:

Add-on

Price

Accounting software integration

$4.99 /payroll run

Local tax filing

$9.99 /mo.

StratusTime integrated time clock

$5.00 /mo. + $3.00 /mo. per employee

Integrate other time clock software

$9.99 /mo.

W2 Forms

$45.00 + $4.00 /employee per year

1099 Forms

$4.00 /contractor per year

Price Comparison:

SurePayroll vs. Gusto
SurePayroll vs. Gusto:

At first glance, SurePayroll appears to be cheaper than Gusto. However, SurePayroll charges extra for W2 and 1099 forms, time clock integrations, and accounting software integrations. Gusto includes all of these features with their base monthly fee, even with their starting plan.

SurePayroll vs. Gusto Comparison:

Offering

SurePayroll Self Service

Gusto Core

Price

$19.99 /mo. + $4.00 /employee

$39.99 /mo. + $6.00 /employee

Free trial

30 days

30 days

Unlimited payroll runs

Yes

Yes

New hire reporting

Yes

Yes

Time tracking

No (add-on option only)

Yes

Paid time off tracking

No

Yes

Direct deposit

Yes

Yes

SurePayroll vs. Zenefits
SurePayroll vs. Zenefits:

Zenefits offers a variety of features that SurePayroll does not, including payroll previews, lifetime accounts, and free integrations with a wide variety of business apps. However, Zenefits does not provide a standalone payroll option, so users must purchase the payroll add-on which costs $6.00 per employee per month.

SurePayroll vs. Zenefits Comparison:

Offering

SurePayroll Full Service

Zenefits (payroll add-on)

Free trial

30 days

Not available

Pay stub messages

No

Yes

Lifetime accounts

No

Yes

Unlimited payroll runs

Yes

Yes

Automatic payroll

Yes

Yes

Automatic tax calculations

Yes

Yes

Integrations

Some accounting software ($4.99 per payroll run).

Quickbooks, Xero, Guideline, CoPilot and more.

SurePayroll vs. Quickbooks
SurePayroll vs. Quickbooks:

Quickbooks Payroll is a complete online payroll solution that even allows employers to manage health benefits, which SurePayroll does not offer. SurePayroll is more limited in terms of HR functionality and integrations, while Quickbooks can be used in a variety of configurations.

SurePayroll vs. Quickbooks Comparison:

Offering

SurePayroll Self Service

Quickbooks Core

Price

$19.00 /mo. + $4.00 /employee

$45.00 /mo. + $4.00 /employee

Free trial

30 days

30 days

Unlimited payroll runs

Yes

Yes

Time tracking

Yes (extra charge)

TSheets integration

Direct deposit

Yes

Yes

Automatic payroll

Yes

Yes

Support

Phone and chat

Phone and chat

SurePayroll Packages:

Self Service.

The Self Service package costs $19.99 per month plus $4.00 per employee. As SurePayroll's most affordable option, the Self Service plan includes features like tax calculations, unlimited payroll runs, direct deposit payments, and online pay stubs. However, the plan does not include 1099 and W2 forms or time tracking integrations, both of which cost extra.

Full Service.

SurePayroll's Full-Service package includes everything in the Self Service plan, plus tax filing, an HR advisor, and 2-day payroll processing. The Full-Service plan costs $29.99 plus $5.00 per month.

Household.

The Household plan is the most expensive option with a price of $39.99 per month plus $10.00 per employee. As the name suggests, the plan is designed specifically for individuals who operated businesses in their homes. With the Household package, users get a "No tax penalty guarantee", 1040-ES filing, unlimited payroll runs, and an automatically generated Schedule H.

Integrations:

According to our research, SurePayroll integrates with Quickbooks and Sage accounting software. SurePayroll can be integrated into your existing accounting software for a fee of $10 per month.

At a Glance:

Free Trial

Yes

Unlimited Payroll Runs

Yes

Time Tracking

No (paid integration only)

Automatic Tax Calculations

Yes

Direct Deposit

Yes

Online Pay Stubs

Yes

Lifetime Accounts

No

Other Services:

Workers' Compensation:

Sure Payroll offers Workers' Compensation insurance through Paychex. Their affordable policies are provided through third-party insurance groups and offer coverage based on your payroll numbers.

401(k):

Subscribers who use SurePayroll to pay their employees can access SurePayroll's 401(k) options. Again, SurePayroll users third party providers to help employers set up retirement accounts for their employees and establish matching contribution programs.

Health Insurance:

If you want to provide health insurance to your team, SurePayroll can help you get started. An insurance expert can help you find a policy that makes sense for your business with the coverage that is most important to your employees.

Pre-Employment Screening:

You can opt to purchase pre-employment screening through your employer payroll portal. Screening tools include background checks, drug screening, behavioral assessments, and skills testing. Services can be used on an as-needed rather than ongoing basis.

Key Information:

Legal Name

Paychex, Inc.

Founder

Troy Henikoff

Founding Date

Sep 01, 1999

Address

2350 Ravine Way, Suite 100, Glenview, IL 60025

Number of Employees

250

Number of Customers

30000

Email

feedback@surepayroll.com

Telephone

1 (877) 956-7873

Website

https://www.surepayroll.com

FAQs:

Where is SurePayroll located?

SurePayroll is headquartered at 2350 Ravine Way, Suite 100, Glenview, Illinois.

How do I cancel SurePayroll?

To close your SurePayroll account, contact the customer service team at 1 (877) 956-7873.

How much does SurePayroll cost?

SurePayroll's base fees range between $29.99 and $49.99 per month. Users also pay $4.00 to $6.00 per employee, depending on which plan they select.

What are the benefits of SurePayroll for employees?

SurePayroll for employees is tailored for temporary, seasonal, or independent contractors who don't earn standard salaries. SurePayroll enables accountants to keep payroll data in one place in addition to calculating, filing, and preparing tax documents automatically.

What is the SurePayroll calculator?

The SurePay calculator automatically calculates taxes, wages, and deductions when you enter payroll using an easy three-step process online. Using the calculator ensures accuracy and frees up your time to finish other tasks.

Is Homepay or SurePayroll a better payroll provider for nannies?

HomePay is a special payroll system tailored for nannies and home employees and is priced from $100.00 to $210.00 for a comprehensive service. SurePayroll's nanny payroll service is more economical and easy to use, and most of the admin is done for you.

How does SurePayroll's 401k service work?

SurePayroll's 401(k) service is a separate package that allows you to build retirement savings plans for your employees.

What are SurePayroll alternatives?